9 Backing up, restoring, and recovering
This chapter provides information about processes that are standard procedure for most products.
● Backing up your personal information—You can use Windows tools to back up your personal
information (see Using Windows tools on page 149
).
●
Creating a restore point—You can use Windows tools to create a restore point (see Using Windows tools on page 149 ).
● Creating recovery media (select products only)—You can use the HP Cloud Recovery Download Tool
(select products only) to create recovery media (see
Using the HP Cloud Recovery Download Tool to create recovery media (select products only) on page 149
).
● Restoring and recovery—Windows offers several options for restoring from backup, refreshing the
computer, and resetting the computer to its original state (see Using Windows tools on page 149
).
IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least
70% charged before you start the recovery process.
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before beginning any recovery process.
Backing up information and creating recovery media
These methods of creating recovery media and backups are available on select products only. Choose the appropriate method for your computer model.
Using Windows tools
You can use Windows tools to back up personal information and create system restore points and recovery media.
IMPORTANT: Windows is the only option that allows you to back up your personal information. Schedule regular backups to avoid information loss.
NOTE: If computer storage is 32 GB or less, Microsoft System Restore is disabled by default.
For more information and steps, see the Get Help app.
NOTE: You must be connected to the Internet to access the Get Help app.
1.
Select the Start button, and then select the Get Help app.
2.
Enter the task you want to perform.
Using the HP Cloud Recovery Download Tool to create recovery media (select products only)
You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive.
For details:
▲ Go to http://www.hp.com/support , search for HP Cloud Recovery, and then select the result that matches the type of computer that you have.
149
NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to http://www.hp.com/support , select your country or region, and then follow the on-screen instructions.
Restoring and recovery
You have several options for recovering your system. Choose the method that best matches your situation and level of expertise.
NOTE: Not all methods are available on all products.
Restoring, resetting, and refreshing using Windows tools
Windows offers several options for restoring, resetting, and refreshing the computer.
For details, see
Using Windows tools on page 149
.
Recovering using HP Recovery media
You can use HP Recovery media to recover the original operating system and software programs that were installed at the factory. On select products, it can be created on a bootable USB flash drive using the HP Cloud
Recovery Download Tool.
For details, see
Using the HP Cloud Recovery Download Tool to create recovery media (select products only) on page 149 .
NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to http://www.hp.com/support , select your country or region, and then follow the on-screen instructions.
To recover your system:
▲ Insert the HP Recovery media, and then restart the computer.
Changing the computer boot order
If your computer does not restart using the HP Recovery media, you can change the computer boot order. This is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive, depending on the location of your HP Recovery media.
To change the boot order:
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before beginning these steps.
1.
Insert the HP Recovery media.
2.
Access the system Startup menu.
● For computers or tablets with keyboards attached, turn on or restart the computer or tablet, quickly press esc , and then press f9 for boot options.
● For tablets without keyboards, turn on or restart the tablet, quickly hold down the volume up button, and then select f9.
‒ or –
Turn on or restart the tablet, quickly hold down the volume down button, and then select f9.
3.
Select the optical drive or USB flash drive from which you want to boot, and then follow the on-screen instructions.
150 Chapter 9 Backing up, restoring, and recovering
Using HP Sure Recover (select products only)
Select computer models are configured with HP Sure Recover, a PC OS recovery solution built into the hardware and firmware. HP Sure Recover can fully restore the HP OS image without installed recovery software.
Using HP Sure Recover, an administrator or user can restore the system and install:
● Latest version of the operating system
● Platform-specific device drivers
● Software applications, in the case of a custom image
To access the latest documentation for HP Sure Recover, go to http://www.hp.com/support . Select Find your
product, and then follow the on-screen instructions.
Restoring and recovery 151
