HP ZHAN 66 Pro 15 G3 Notebook PC Maintenance & Service Guide
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Maintenance and Service Guide
HP ZHAN 66 Pro 15 G3 Notebook PC
IMPORTANT! This document is intended for HP authorized service providers only.
© Copyright 2019 HP Development Company,
L.P.
AMD is a trademark of Advanced Micro Devices,
Inc. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license.
Intel, Core and Thunderbolt are trademarks of
Intel Corporation or its subsidiaries in the U.S. and/or other countries. NVIDIA, CUDA, GeForce,
NVIDIA GPU Boost, and Optimus are trademarks and/or registered trademarks of
NVIDIA Corporation in the U.S. and other countries. SDHC, SDXC, and microSD are trademarks or registered trademarks of SD-3C in the United States, other countries or both.
Windows is either a registered trademark or trademark of Microsoft Corporation in the
United States and/or other countries.
DisplayPort™ and the DisplayPort™ logo are trademarks owned by the Video Electronics
Standards Association (VESA®) in the United
States and other countries. Miracast is a registered trademark of Wi-Fi Alliance.
The information contained herein is subject to change without notice. The only warranties for
HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
First Edition: October 2019
Document Part Number: L76351-001
Product notice
This guide describes features that are common to most models. Some features may not be available on your computer.
Not all features are available in all editions or versions of Windows. Systems may require upgraded and/or separately purchased hardware, drivers, software or BIOS update to take full advantage of Windows functionality.
Windows 10 is automatically updated, which is always enabled. ISP fees may apply and additional requirements may apply over time for updates. Go to http://www.microsoft.com for details.
To access the latest user guides, go to http://www.hp.com/support , and follow the instructions to find your product. Then select
User Guides.
Software terms
By installing, copying, downloading, or otherwise using any software product preinstalled on this computer, you agree to be bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the entire unused product (hardware and software) within 14 days for a full refund subject to the refund policy of your seller.
For any further information or to request a full refund of the price of the computer, please contact your seller.
Safety warning notice
WARNING!
To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply with the user-accessible surface temperature limits defined by applicable safety standards.
iii
iv Safety warning notice
Table of contents
v
vi
Downloading the latest HP PC Hardware Diagnostics Windows version ....................... 68
Downloading HP Hardware Diagnostics Windows by product name or number
Downloading the latest HP PC Hardware Diagnostics UEFI version .............................. 69
Downloading HP PC Hardware Diagnostics UEFI by product name or number
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ................. 70
Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..... 72
vii
viii
1 Product description
Table 1-1 Product components and their descriptions
Category Description
Product Name
Processors
Graphics
Panel
Memory
Primary storage
Primary M.2 storage
HP ZHAN 66 Pro 15 G3 Notebook PC
10th generation, Intel® Core™ (15 W) i7-10510U, 1.8 GHz/4.9 GHz, quad core turbo, 8 MB L3 cache; Intel UHD Graphics 620 i5-10210U, 1.6 GHz/4.2 GHz, quad core turbo, 6 MB L3 cache; Intel UHD Graphics 620
Discrete graphics
NVIDIA® GeForce® MX250 with 2 GB of dedicated video memory
Supports HD decode, DX12, HDMI 1.4 up to 4 K @ 30 Hz, HDCP 2.3 via DisplayPort™ up to 4 K @ 60 Hz
Supports CUDA™, Optimus™, PhysX™, NVIDIA GPU Boost™ 2.0
Supports 3 independent displays when on the HP USB-C Dock G4; Max resolution = 4 K @ 30Hz
(DisplayPort 1) or 4 K @ 30 Hz (DisplayPort 2)
Supports 3 independent displays when on the HP Thunderbolt™ Dock 120 W (using USB-C); Max resolution
= 4 K @ 30 Hz (DisplayPort 1) or 4 K @ 30 Hz (DisplayPort 2)
39.6 cm (15.6 in), FHD (1920 × 1080), LED backlight, IPS, antiglare, UWVA, slim, 2 antennas, with camera
250 nits, 45% CG, eDP
400 nits, 72% CG, eDP + PSR
Two customer-accessible memory module slots supporting up to 32 GB of RAM
Supports dual-channel memory
PC4-2666, DDR4 SODIMMs
Supports the following configurations:
● 32768 MB (16384 × 2; dual channel)
● 16384 MB (16384 × 1)
● 8192 MB (8192 × 1)
Supports the following SATA, 7 mm, 2.5 inch hard drive:
● 1 TB, 5400 rpm
Supports the following M.2 2280 solid-state drives:
● 512 GB, PCIe, NVMe, TLC
● 512 GB, PCIe, NVMe, value
● 512 GB QLC + 32 GB Optane™ memory
● 256 GB, PCIe, NVMe, TLC
● 256 GB, PCIe, NVMe, value
1
Table 1-1 Product components and their descriptions (continued)
Category Description
Fixed optical drive
Audio/Visual
RJ-45 (network)
Wireless
Media card reader
Ports (input/output)
● 256 GB QLC + 16 GB Optane memory
● 128 GB, SATA, TLC
Supports external USB drive via power port
Audio controls
Integrated mono- or dual-array microphone
Integrated camera (720p HD)
Supports WDR (Wide Dynamic Range)
Audio-out (headphone)/Audio-in (microphone) combo jack
Realtek RTL8111HSH-CG 10/100/1000
Supports S3/S4/S5 wake on LAN with embedded NIC
The following support S3/S4/S5 wake on LAN (via out of band): HP USB-C Universal Dock, HP USB-C Dock
G4, HP Thunderbolt Dock 120 W G2, HP USB-C Mini Dock, HP USB-C/A Universal Dock G2, and HP USB-C
Dock G5.
The following support S0/S3/S4/S5 MAPT (via out of band): HP USB-C Universal Dock, HP USB-C Dock G4,
HP Thunderbolt Dock 120 W G2, HP USB-C Mini Dock, HP USB-C/A Universal Dock G2, and HP USB-C Dock
G5.
Wireless Personal Area Network (PAN) Bluetooth®
Bluetooth 5.0 supported using combo card
Wireless Local Area Network (WLAN)
Integrated WLAN options with dual antennas M.2 2230 socket (MIPI/USB):
● Intel Dual Band Wireless-AC 9560 802.11ac 2 × 2 Wi-Fi + Bluetooth 5.0 Combo Adapter (non-vPro)
● Intel Wi-Fi 6 AX201 802.11ax 2 × 2 + Bluetooth 5.0 (non-vPro, supports gigabit file transfer speeds)
WLAN antennas (configured at bottom of panel on all models)
Supports HP LAN-Wireless Protection (WLAN/LAN switching)
Supports HP Connection Optimizer
Compatible with Wi-Fi CERTIFIED Miracast™ devices
Supports WoWLAN S3/S4 AC Mode
Supports microSD™, SDHC™, SDXC™
Hot plug/unplug and auto detect
HDMI 1.4
USB 2.0 + powered port (left)
Two USB 3.1 Gen 1 ports (right)
USB 3.1 Gen 1 Type-C port (PD + DP)
Audio-out (headphone)/audio-in (microphone) combo jack
RJ-45 (network)
2 Chapter 1 Product description
Table 1-1 Product components and their descriptions (continued)
Category Description
Sensors
Docking
Keyboard/pointing devices
Power requirements
Security
Operating system
Multi-pin AC port
Combo chip/accelerometer
Hall sensor
HP Thunderbolt Dock 120 W G2
HP USB-C Dock G4
HP USB-C Universal Dock
HP USB-C Mini Dock
HP TB Dock G2 Audio Module
HP USB-C/A Universal Dock G2
HP USB-C Dock G5
Keyboard
Backlit and nonbacklit, spill-resistant, with numeric keypad
Touchpad requirements
Precision Touchpad Default Gestures support
FW PTP
No Hybrid Mode support
Battery
3 cell, 45 Whr, lithium polymer, soft pack
HP Long Life
HP Fast Charge Technology (50% in 30 minutes with 65 W AC adapter under S3/S4/S5)
AC adapters
65 W Smart AC adapter, right angle, 4.5 mm - EM
65 W straight USB Type-C AC adapter
Power cords
3-wire plug (C5), 1.0 m (3.3 ft), conventional (only available with 4.5 mm barrel AC adapters)
Duckhead power cord (C5NS), 1.0 m (3.3 ft) (only available with USB Type-C AC adapters)
Duckhead (C5NS)
Security lock
Integrated touch fingerprint sensor (select products only)
TPM 2.0 (Nuvoton; soldered down)
Hardware enforced firmware protection: HP SureStart 2019
Preboot authentication (password)
Operating system version
3
Table 1-1 Product components and their descriptions (continued)
Category Description
Serviceability
Windows® 10 RS5
Preinstalled
Windows 10 Home 64 High-end Chinese Market CPPP
Windows 10 Pro 64 Chinese Market
Restore Media
Windows 10 Driver DVD
Certified
Microsoft WHQL
Web-only support
Windows 10 Enterprise 64
End-user replaceable parts
AC adapter
4 Chapter 1 Product description
2 Components
Right
Your computer features top-rated components. This chapter provides details about your components, where they are located, and how they work.
Table 2-1 Right-side components and their descriptions
Component
(1)
(2)
Audio-out (headphone)/Audio-in (microphone) combo jack
USB SuperSpeed port
Description
Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional standalone microphones.
WARNING!
To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset.
For additional safety information, see the Regulatory, Safety,
and Environmental Notices.
To access this guide:
▲ Type HP Documentation in the taskbar search box, and then select HP Documentation.
NOTE: When a device is connected to the jack, the computer speakers are disabled.
Connects a USB device, such as a cell phone, camera, activity tracker, or smartwatch, and provides high-speed data transfer.
(3)
(4)
(5)
HDMI port
RJ-45 (network) jack/status lights
Connects an optional video or audio device, such as a highdefinition television, any compatible digital or audio component, or a high-speed High Definition Multimedia
Interface (HDMI) device.
Connects a network cable.
● Green (left): The network is connected.
● Amber (right): Activity is occurring on the network.
USB Type-C power connector port, SuperSpeed port, and DisplayPort connector
Connects an AC adapter that has a USB Type-C connector, supplying power to the computer and, if needed, charging the computer battery.
– and –
Right 5
Table 2-1 Right-side components and their descriptions (continued)
Component Description
(6)
(7)
Battery light
Power connector
Connects a USB device that has a Type-C connector, such as a cell phone, camera, activity tracker, or smartwatch, and provides high-speed data transfer.
– and –
Connects a display device that has a USB Type-C connector, providing DisplayPort output.
NOTE: Cables and/or adapters (purchased separately) may be required.
When AC power is connected:
● White: The battery charge is greater than 90%.
● Amber: The battery charge is from 0 to 90%.
● Off: The battery is not charging.
When AC power is disconnected (battery not charging):
● Blinking amber: The battery has reached a low battery level. When the battery has reached a critical battery level, the battery light begins blinking rapidly.
● Off: The battery is not charging.
Connects an AC adapter.
6 Chapter 2 Components
Left
Table 2-2 Left-side components and their descriptions
Component
(1) Security cable slot
(2)
(3)
(4)
(5)
USB powered port
Vent
Memory card reader
Drive light
Description
Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen.
Connects and supplies power to a USB device, such as a cell phone, camera, activity tracker, optical drive, or smartwatch, and provides data transfer.
Enables airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
Reads optional memory cards that store, manage, share, or access information.
To insert a card:
1.
Hold the card label-side up, with the connectors facing the computer.
2.
Insert the card into the memory card reader, and then press in on the card until it is firmly seated.
To remove a card:
▲ Press in on the card, and then remove it from the memory card reader.
● Blinking white: The hard drive is being accessed.
● Amber: HP 3D DriveGuard has temporarily parked the hard drive.
Left 7
Display
Table 2-3 Display components and their descriptions
Component
(1)
(2)
(3)
WLAN antennas*
Camera
Internal microphones
Description
Send and receive wireless signals to communicate with wireless local area networks (WLANs).
Allows you to video chat, record video, and record still images.
Record sound.
(4) Camera privacy cover (select products only) By default, the camera lens is uncovered, but you can slide the camera privacy cover to block the camera's view. To use the camera, slide the camera privacy cover in the opposite direction to reveal the lens.
NOTE: If you have both front-facing and rear-facing cameras, when one camera lens is revealed and ready to use, the other is concealed.
On: The HD camera is in use.
(5) HD camera light
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.
To access this guide:
▲ Select the Start button, select HP Help and Support, and then select HP Documentation.
8 Chapter 2 Components
Keyboard area
Touchpad
Table 2-4 Touchpad components and their descriptions
Component
(1) Touchpad zone
(2)
(3)
Left touchpad button
Right touchpad button
Description
Reads your finger gestures to move the pointer or activate items on the screen.
Functions like the left button on an external mouse.
Functions like the right button on an external mouse.
Keyboard area 9
Lights
Table 2-5 Lights and their descriptions
Component
(1) Power light
(2)
(3)
(4)
(5)
Caps lock light
Mute light
Microphone mute light
Num lk light
Description
● On: The computer is on.
● Blinking: The computer is in the Sleep state, a power-saving state. The computer shuts off power to the display and other unneeded components.
● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power.
On: Caps lock is on, which switches the key input to all capital letters.
● On: Computer sound is off.
● Off: Computer sound is on.
● On: Microphone is off.
● Off: Microphone is on.
On: Num lock is on.
(6)
(7)
Wireless light
Fn lock light
On: An integrated wireless device, such as a wireless local area network (WLAN) device and/or a Bluetooth® device, is on.
NOTE: On some models, the wireless light is amber when all wireless devices are off.
On: The fn key is locked.
10 Chapter 2 Components
Button, speakers, and fingerprint sensor
Table 2-6 Button, speakers, fingerprint sensor, and their descriptions
Component Description
(1) Power button ● When the computer is off, press the button to turn on the computer.
● When the computer is on, press the button briefly to initiate Sleep.
● When the computer is in the Sleep state, press the button briefly to exit Sleep
(select products only).
● When the computer is in Hibernation, press the button briefly to exit
Hibernation.
IMPORTANT: Pressing and holding down the power button results in the loss of unsaved information.
If the computer has stopped responding and shutdown procedures are ineffective, press and hold the power button for at least 5 seconds to turn off the computer.
To learn more about your power settings, see your power options.
▲ Right-click the Power meter icon and then select Power Options.
(2)
(3)
(4)
Speakers (2)
Vent
Fingerprint sensor (select products only)
Produce sound.
Enables airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
Allows a fingerprint logon to Windows, instead of a password logon.
▲ Swipe down across the fingerprint reader.
IMPORTANT: To prevent fingerprint logon issues, make sure when you register your fingerprint that all sides of your finger are registered by the fingerprint reader.
Keyboard area 11
Special keys
Table 2-7 Special keys and their descriptions
Component Description
(1)
(2)
(3)
(4)
(5)
(6) esc key fn key
Windows key
Action keys num lk key
Integrated numeric keypad
Displays system information when pressed in combination with the fn key.
Executes frequently used system functions when pressed in combination with another key. Such key combinations are called hot keys.
Opens the Start menu.
NOTE: Pressing the Windows key again closes the Start menu.
Execute frequently used system functions.
Alternates between the navigational and numeric functions on the integrated numeric keypad.
A separate keypad to the right of the alphabet keyboard. When num lk is pressed, the integrated keypad can be used like an external numeric keypad.
NOTE: If the keypad function is active when the computer is turned off, that function is reinstated when the computer is turned back on.
12 Chapter 2 Components
Hot keys (select products only)
A hot key is the combination of the fn key and another key.
To use a hot key:
▲ Press the fn key, and then press one of the keys listed in the following table.
Table 2-8 Hot keys and their descriptions
Key Description
R
S
W
C
E
Turns on scroll lock.
Turns on the insert function.
Breaks the operation.
Sends a programing query.
Pauses the operation.
Bottom
Table 2-9 Bottom components and their descriptions
Component
Vent
Description
Enables airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
Bottom 13
Labels
The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. Labels may be in paper form or imprinted on the product.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a tablet kickstand.
● Service label—Provides important information to identify your computer. When contacting support, you may be asked for the serial number, the product number, or the model number. Locate this information before you contact support.
Table 2-10 Service label components
Component
(1) HP product name
(2) Product ID
(3) Serial number
(4) Warranty period
● Regulatory label(s)—Provide(s) regulatory information about the computer.
● Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use.
14 Chapter 2 Components
3 Illustrated parts catalog
Computer major components
NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com
, select your country or region, and then follow the on-screen instructions.
NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer. See
for details.
Computer major components 15
(2)
(3)
(6)
(7)
(8)
(9)
(10)
(11)
(12)
Table 3-1 Computer major components and their descriptions
Item
(1)
(4)
(5)
(13)
(14)
Description Spare part number
Display panel assembly
NOTE: Display panels are only available as spare parts at the subcomponent level.
Top cover/keyboard (includes cable)
Backlight
No backlight
Touchpad
NOTE: The touchpad cable is available in the Cable Kit as spare part number L45087-001.
Fingerprint sensor assembly
NOTE: The fingerprint sensor cable is available in the Cable Kit as spare part number
L45087-001.
L57504-001
L57505-001
L77267-001
L77268-001
System board (includes integrated processor and replacement thermal material)
All system boards use the following part numbers: xxxxxx-001: Non-Windows operating system xxxxxx-601: Windows 10 operating system
Intel Core i7-10510U processor and 2 GB of discrete graphics memory
Intel Core i5-10210U processor and 2 GB of discrete graphics memory
Heat sink (includes replacement thermal material)
Fan
RTC battery
L77251-xxx
L77250-xxx
L57506-001
L45101-001
L02772-001
USB board (includes cable)
NOTE: The USB board cable is also available in the Cable Kit as spare part number L45087-001.
WLAN module
L44578-001
Intel Dual Band Wireless-AC 9560 802.11ac 2 × 2 Wi-Fi + Bluetooth 5.0 Combo Adaptor (non-vPro) L22634-002
L57250-002 Intel Wi-Fi 6 AX201 802.11ax 2 × 2 + Bluetooth 5.0 (non-vPro)
Memory modules (DDR4-2666)
16 GB
8 GB
Memory modules (DDR4-3200)
937438-852
937236-852
16 GB
8 GB
Card reader board (includes cable)
NOTE: The card reader board cable is also available in the Cable Kit as spare part number
L45087-001.
Battery connector board
M.2 solid-state drive
L67710-002
L46598-002
L44579-001
L45086-001
16 Chapter 3 Illustrated parts catalog
Table 3-1 Computer major components and their descriptions (continued)
Item Description
(15)
(16)
(17)
(18)
(19)
(20)
512 GB, PCIe, TLC
512 GB, PCIe, value
512 GB PCIe + 32 GB Optane memory
256 GB, PCIe, TLC
256 GB, PCIe, value
256 GB PCIe + 16 GB Optane memory
128 GB, SATA-3, TLC
Thermal bracket (included in Bracket Kit)
Speaker assembly
Power connector cable
Battery
Hard drive
1 TB, 5400 rpm, 7 mm
Bottom cover
Spare part number
L79593-001
L79594-001
L80981-001
L79591-001
L79592-001
L80980-001
L79590-001
L77275-001
L45092-001
L01048-001
L32656-002
832077-002
L77266-001
Computer major components 17
Display components
Table 3-2 Display components and their descriptions
Item Description
(4)
(5)
(6)
(7)
(1)
(2)
(3)
Display bezel (includes camera)
Camera module (includes bezel adhesive and display enclosure adhesive)
Microphone board (not illustrated)
Display panel (raw) (includes bezel adhesive and display enclosure adhesive)
FHD, 400 nits
FHD, 250 nits
Display/camera cable assembly (includes bezel adhesive and display enclosure adhesive)
WLAN antennas (includes bezel adhesive and display enclosure adhesive)
Hinge Kit (left and right) (includes bezel adhesive and display enclosure adhesive)
Display rear cover (includes wireless antennas and bezel adhesive)
Camera privacy cover (not illustrated)
Spare part number
L79597-001
L83709-001
L44541-001
L79596-001
L79595-001
L77270-001
L77283-001
L79189-001
L77277-001
L77237-001
18 Chapter 3 Illustrated parts catalog
Cable Kit
Table 3-3 Cable Kit components and their descriptions
Item Description
(1)
(2)
(3)
(4)
Cable Kit, includes the following parts:
USB board cable
Card reader board cable
Touchpad cable
Fingerprint sensor cable
Spare part number
L45087-001
Cable Kit 19
Bracket Kit
Table 3-4 Bracket Kit components and their descriptions
Item Description
(1)
(2)
(3)
(4)
Bracket Kit, includes the following parts:
Fingerprint sensor bracket
Thermal bracket
USB Type-C port bracket
RJ-45 (network) jack bracket
Spare part number
L77275-001
20 Chapter 3 Illustrated parts catalog
Mass storage devices
Table 3-5 Mass storage devices and their descriptions
Item Description
(3)
(4)
(2)
(1) Solid-state drive, M.2
512 GB, PCIe, TLC
512 GB, PCIe, value
512 GB PCIe + 32 GB Optane memory
256 GB, PCIe, TLC
256 GB, PCIe, value
256 GB PCIe + 16 GB Optane memory
128 GB, SATA-3, TLC
Hard drive
1 TB, 5400 rpm, 7 mm
Hard Drive Hardware Kit, includes the following parts:
Hard drive cover
Hard drive cable
Spare part number
L79593-001
L79594-001
L80981-001
L79591-001
L79592-001
L80980-001
L79590-001
832077-002
L78776-001
Mass storage devices 21
Miscellaneous parts
Table 3-6 Miscellaneous parts and their descriptions
Description
AC adapters
65 W Smart AC power adapter, 4.5 mm barrel connector, S-3P, EM
65 W, USB Type-C, wall mount, nPFC, 1.8 m (5.9 ft)
Plastics Kit (includes fingerprint sensor insert, conductive shielding tape, conductive touchpad tape, conductive bracket tape, and touchpad protective tape)
Screw Kit
Power cord (3-pin, C5, black, conventional, 1.0 m [3.3 ft]), for use in the People’s Republic of China
Power cord (3-pin, C5NS, black, duckhead, 1.0 m [3.3 ft]), for use in the People’s Republic of China
Power cord (3-pin, C5NS, black, duckhead), for use in the People’s Republic of China
Spare part number
913691-850
L32392-001
L77276-001
L79191-001
L19368-001
920688-014
L36823-001
L50818-005
22 Chapter 3 Illustrated parts catalog
4 Removal and replacement procedures preliminary requirements
Tools required
You need the following tools to complete the removal and replacement procedures:
● Tweezers
● Nonconductive, nonmarking pry tool
● Magnetic Phillips P1 screwdriver
Service considerations
The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying screws) away from the work area to prevent damage.
Plastic parts
IMPORTANT: Using excessive force during disassembly and reassembly can damage plastic parts.
Cables and connectors
IMPORTANT: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer.
Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables tear easily.
Tools required 23
Drive handling
IMPORTANT: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions:
Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid touching the connector.
Before removing an optical drive, be sure that a disc is not in the drive and be sure that the optical drive tray is closed.
Handle drives on surfaces covered with at least 2.54 cm (1 inch) of shock-proof foam.
Avoid dropping drives from any height onto any surface.
After removing a hard drive or an optical drive, place it in a static-proof bag.
Avoid exposing an internal hard drive to products that have magnetic fields, such as monitors or speakers.
Avoid exposing a drive to temperature extremes or liquids.
If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective packaging and label the package “FRAGILE.”
Workstation guidelines
Follow these grounding workstation guidelines:
● Cover the workstation with approved static-shielding material.
● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment.
● Use conductive field service tools, such as cutters, screw drivers, and vacuums.
● When fixtures must directly contact dissipative surfaces, use fixtures made only of static-safe materials.
● Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids and polystyrene foam.
● Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these items only at static-free workstations.
● Avoid contact with pins, leads, or circuitry.
● Turn off power and input signals before inserting or removing connectors or test equipment.
Electrostatic discharge information
A sudden discharge of static electricity from your finger or other conductor can destroy static-sensitive devices or microcircuitry. Often the spark is neither felt nor heard, but damage occurs. An electronic device exposed to electrostatic discharge (ESD) might not appear to be affected at all and can work perfectly throughout a normal cycle. The device might function normally for a while, but it has been degraded in the internal layers, reducing its life expectancy.
Networks built into many integrated circuits provide some protection, but in many cases, the discharge contains enough power to alter device parameters or melt silicon junctions.
24 Chapter 4 Removal and replacement procedures preliminary requirements
IMPORTANT: To prevent damage to the device when you are removing or installing internal components, observe these precautions:
Keep components in their electrostatic-safe containers until you are ready to install them.
Before touching an electronic component, discharge static electricity by using the guidelines described in this section.
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
If you remove a component, place it in an electrostatic-safe container.
Generating static electricity
Note the following:
● Different activities generate different amounts of static electricity.
● Static electricity increases as humidity decreases.
Table 4-1 Static electricity occurrence based on activity and humidity
Event
Walking across carpet
Walking across vinyl floor
Motions of bench worker
Removing DIPs (dual in-line packages) from plastic tube
Removing DIPs from vinyl tray
Removing DIPs from polystyrene foam
Removing bubble pack from PCB (printed circuit board)
Packing PCBs in foam-lined box
7,500 V
3,000 V
400 V
400 V
2,000 V
3,500 V
7,000 V
5,000 V
Multiple electric components can be packaged together in plastic tubes, trays, or polystyrene foam.
55%
Relative humidity
40%
15,000 V
5,000 V
800 V
700 V
4,000 V
5,000 V
20,000 V
11,000 V
10%
35,000 V
12,000 V
6,000 V
2,000 V
11,500 V
14,500 V
26,500 V
21,000 V
NOTE: As little as 700 V can degrade a product.
Preventing electrostatic damage to equipment
Many electronic components are sensitive to ESD. Circuitry design and structure determine the degree of sensitivity. The following packaging and grounding precautions are necessary to prevent static electricity damage to electronic components.
● To avoid hand contact, transport products in static-safe containers such as tubes, bags, or boxes.
● Protect all electrostatic parts and assemblies with conductive or approved containers or packaging.
● Keep electrostatic-sensitive parts in their containers until they arrive at static-free stations.
● Place items on a grounded surface before removing them from their container.
● Always be properly grounded when touching a sensitive component or assembly.
Electrostatic discharge information 25
● Avoid contact with pins, leads, or circuitry.
● Place reusable electrostatic-sensitive parts from assemblies in protective packaging or conductive foam.
Personal grounding methods and equipment
Use the following equipment to prevent static electricity damage to electronic components:
● Wrist straps are flexible straps with a maximum of 1 MΩ ±10% resistance in the ground cords. To provide proper ground, a strap must be worn snug against bare skin. The ground cord must be connected and fit snugly into the banana plug connector on the grounding mat or workstation.
● Heel straps/Toe straps/Boot straps can be used at standing workstations and are compatible with most types of shoes or boots. On conductive floors or dissipative floor mats, use them on both feet with a maximum of 1 MΩ ±10% resistance between the operator and ground.
Table 4-2 Static shielding protection levels
Static shielding protection levels
Method
Antistatic plastic
Carbon-loaded plastic
Metallized laminate
Voltage
1,500
7,500
15,000
Grounding the work area
To prevent static damage at the work area, use the following precautions:
● Cover the work surface with approved static-dissipative material. Provide a wrist strap connected to the work surface and properly grounded tools and equipment.
● Use static-dissipative mats, foot straps, or air ionizers to give added protection.
● Handle electrostatic sensitive components, parts, and assemblies by the case or PCB laminate. Handle them only at static-free work areas.
● Turn off power and input signals before inserting and removing connectors or test equipment.
● Use fixtures made of static-safe materials when fixtures must directly contact dissipative surfaces.
● Keep work area free of nonconductive materials such as ordinary plastic assembly aids and polystyrene foam.
● Use field service tools, such as cutters, screwdrivers, and vacuums, that are conductive.
Recommended materials and equipment
HP recommends the following materials and equipment to prevent static electricity:
● Antistatic tape
● Antistatic smocks, aprons, or sleeve protectors
● Conductive bins and other assembly or soldering aids
● Conductive foam
● Conductive tabletop workstations with ground cord of 1 MΩ ±10% resistance
26 Chapter 4 Removal and replacement procedures preliminary requirements
● Static-dissipative table or floor mats with hard tie to ground
● Field service kits
● Static awareness labels
● Wrist straps and footwear straps providing 1 MΩ ±10% resistance
● Material handling packages
● Conductive plastic bags
● Conductive plastic tubes
● Conductive tote boxes
● Opaque shielding bags
● Transparent metallized shielding bags
● Transparent shielding tubes
Packaging and transporting guidelines
Follow these grounding guidelines when packaging and transporting equipment:
● To avoid hand contact, transport products in static-safe tubes, bags, or boxes.
● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.
● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
● Place items on a grounded surface before removing items from their containers.
● Always be properly grounded when touching a component or assembly.
● Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.
● Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging. When grounding is not possible, use an ionizer to dissipate electric charges.
Packaging and transporting guidelines 27
5 Removal and replacement procedures for authorized service provider parts
IMPORTANT: Components described in this chapter should only be accessed by an authorized service provider. Accessing these parts can damage the computer or void the warranty.
NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com
, select your country or region, and then follow the on-screen instructions.
Component replacement procedures
NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of your computer. See Labels on page 14 for details.
This chapter provides removal and replacement procedures for Authorized Service Provider only parts.
There are as many as 59 screws that must be removed, replaced, or loosened when servicing Authorized
Service Provider only parts. Make special note of each screw size and location during removal and replacement.
Preparation for disassembly
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer
Battery Safe mode
Before removing internal components, you must place the computer in Battery Safe mode. This mode avoids short-circuits or system malfunction by removing power from internal components.
To place the computer in Battery Safe mode, follow these steps:
▲ With the computer turned off and AC adapter connected, press the following key and button combination: Windows key + Backspace key + Power button.
After the computer powers off, disconnect the AC adapter.
To disengage Battery Safe mode, plug in the AC adapter and press the power button.
28 Chapter 5 Removal and replacement procedures for authorized service provider parts
Bottom cover
Table 5-1 Bottom cover description and part number
Description
Bottom cover
Spare part number
L77266-001
Before removing the bottom cover, follow these steps:
1.
Prepare the computer for disassembly (
Preparation for disassembly on page 28
).
2.
Place the computer in Battery Safe mode (
).
Remove the bottom cover:
1.
Loosen the five captive Phillips screws (1).
2.
Remove the two Phillips M2.0 × 5.0 screws (2) that secure the bottom cover to the computer.
3.
Starting under the display, use a nonconductive, nonmarking tool to pry the cover up (3), and then remove the bottom cover from the computer (4).
Reverse these procedures to install the bottom cover.
Component replacement procedures 29
Battery
Table 5-2 Battery description and part number
Description
Battery, 3 cell, 45 Whr
Spare part number
L32656-002
Before removing the battery, follow these steps:
1.
Prepare the computer for disassembly ( Preparation for disassembly on page 28 ).
2.
Place the computer in Battery Safe mode ( Battery Safe mode on page 28 ).
3.
Remove the bottom cover (
).
Remove the battery:
1.
Remove the two Phillips M2.0 × 4.0 screws (1) and the Phillips M2.0 × 2.0 screw (2) that secures the battery to the computer.
2.
Rotate the top of the battery up (3), and then lift the battery from the computer (4).
Reverse this procedure to install the battery.
30 Chapter 5 Removal and replacement procedures for authorized service provider parts
Memory modules
Table 5-3 Memory module descriptions and part numbers
Description
Memory module, DDR4-2666, 16 GB
Memory module, DDR4-2666, 8 GB
Memory module, DDR4-3200, 16 GB
Memory module, DDR4-3200, 8 GB
Spare part number
937438-852
937236-852
L67710-002
L46598-002
IMPORTANT: Before adding new memory, be sure to update the computer to the latest BIOS from www.hp.com
.
Failure to update the computer to the latest BIOS before installing new memory may result in various system problems.
Before removing the memory module, follow these steps:
1.
Prepare the computer for disassembly (
Preparation for disassembly on page 28
).
2.
Place the computer in Battery Safe mode (
).
3.
Remove the bottom cover ( Bottom cover on page 29 ).
4.
Remove the battery (
).
Remove the memory module:
1.
Move aside the protective cover from over the memory modules (1).
2.
Spread the retaining tabs (2) on each side of the memory module slot to release the memory module.
(The edge of the module opposite the slot rises away from the computer.)
Component replacement procedures 31
3.
Remove the memory module (3) by pulling the module away from the slot at an angle.
NOTE: Memory modules are designed with a notch to prevent incorrect insertion into the memory module slot.
Reverse this procedure to install a memory module.
32 Chapter 5 Removal and replacement procedures for authorized service provider parts
WLAN/Bluetooth combo card
The computer uses a card that provides both WLAN and Bluetooth functionality.
Table 5-4 WLAN module description and part number
Description
Intel Dual Band Wireless-AC 9560 802.11ac 2 × 2 Wi-Fi + Bluetooth 5.0 Combo Adaptor (non-vPro)
Intel Wi-Fi 6 AX201 802.11ax 2 × 2 + Bluetooth 5.0 (non-vPro)
Spare part number
L22634-002
L57250-002
Before removing the WLAN module, follow these steps:
1.
Prepare the computer for disassembly (
Preparation for disassembly on page 28
).
2.
Place the computer in Battery Safe mode (
).
3.
Remove the bottom cover ( Bottom cover on page 29 ).
4.
Remove the battery (
).
Remove the WLAN module:
1.
Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module.
NOTE: The WLAN antenna cable labeled 1 connects to the WLAN module Main terminal labeled 1. The
WLAN antenna cable labeled 2 connects to the WLAN module Aux terminal labeled 2. If the computer is equipped with an 802.11a/b/g/n WLAN module, the yellow WLAN antenna cable connects to the middle terminal on the WLAN module.
2.
Remove the Phillips M2.0 × 2.5 screw (2) that secures the WLAN module to the computer. (The edge of the module opposite the slot rises away from the computer.)
Component replacement procedures 33
3.
Remove the WLAN module (3) by pulling the module away from the slot at an angle.
NOTE: WLAN modules are designed with a notch to prevent incorrect insertion.
NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration.
Reverse this procedure to install the WLAN module.
34 Chapter 5 Removal and replacement procedures for authorized service provider parts
M.2 solid-state drive
Table 5-5 Solid-state drive descriptions and part numbers
Description
512 GB, PCIe, TLC
512 GB, PCIe, value
512 GB PCIe + 32 GB Optane memory
256 GB, PCIe, TLC
256 GB, PCIe, value
256 GB PCIe + 16 GB Optane memory
128 GB, SATA-3, TLC
Before removing the solid-state drive, follow these steps:
1.
Prepare the computer for disassembly (
Preparation for disassembly on page 28
).
2.
Place the computer in Battery Safe mode (
).
3.
Remove the bottom cover ( Bottom cover on page 29 ).
4.
Remove the battery (
).
Remove the solid-state drive:
1.
Remove the Phillips M2.0 × 2.5 screw (1) that secures the solid-state drive to the computer.
2.
Remove the solid-state drive (2) by pulling the module away from the slot at an angle.
Spare part number
L79593-001
L79594-001
L80981-001
L79591-001
L79592-001
L80980-001
L79590-001
Reverse this procedure to install the solid-state drive.
Component replacement procedures 35
Hard drive
Table 5-6 Hard drive, Hard Drive Hardware Kit, and hard drive bracket descriptions and part numbers
Description Spare part number
Hard drive, 1 TB, 5400 rpm, 7 mm
Hard Drive Hardware Kit (includes hard drive cover and connector)
832077-002
L78776-001
Before removing the hard drive, follow these steps:
1.
Prepare the computer for disassembly ( Preparation for disassembly on page 28 ).
2.
Place the computer in Battery Safe mode ( Battery Safe mode on page 28 ).
3.
Remove the bottom cover (
).
4.
Remove the battery ( Battery on page 30 ).
Remove the hard drive:
1.
Release the ZIF connector (1), and then disconnect the hard drive cable from the system board (2).
2.
Remove the two Phillips M2.0 × 4.0 screws (3) that secure the hard drive to the computer.
3.
Lift the tab (4), and then use the tab to lift the hard drive from the bay (5).
36 Chapter 5 Removal and replacement procedures for authorized service provider parts
4.
To disassemble the hard drive, remove the four Phillips M3.0 × 3.0 screws (1) that secure the cover to the drive, remove the cover (2), and then disconnect the connector from the drive (3).
Reverse these procedures to install a hard drive.
Component replacement procedures 37
Speaker assembly
Table 5-7 Speaker description and part number
Description
Speaker assembly
Spare part number
L45092-001
Before removing the speaker assembly, follow these steps:
1.
Prepare the computer for disassembly ( Preparation for disassembly on page 28 ).
2.
Place the computer in Battery Safe mode ( Battery Safe mode on page 28 ).
3.
Remove the bottom cover (
).
4.
Remove the battery ( Battery on page 30 ).
Remove the speaker assembly:
1.
Disconnect the speaker cable from the system board (1).
2.
Remove the antenna cables from the routing channel in the right speaker (2).
3.
Remove the display cable from the routing channel near the left speaker (3).
4.
Remove the two Phillips M2.0 × 6.0 screws (4) that secure the speakers to the computer.
5.
Remove the speakers from the computer (5).
Reverse this procedure to install the speaker assembly.
38 Chapter 5 Removal and replacement procedures for authorized service provider parts
Fan
Table 5-8 Fan description and part number
Description
Fan
Spare part number
L45101-001
NOTE: To properly ventilate the computer, allow at least 7.6 cm (3.0 in) of clearance on the sides of the computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist. These conditions are affected by high external temperatures, system power consumption, power management/battery conservation configurations, battery fast charging, and software requirements. Exhaust air is displaced through the ventilation grill.
Before removing the fan, follow these steps:
1.
Prepare the computer for disassembly (
Preparation for disassembly on page 28
).
2.
Place the computer in Battery Safe mode (
).
3.
Remove the bottom cover ( Bottom cover on page 29 ).
4.
Remove the battery (
).
Remove the fan:
1.
Disconnect the fan cable (1) from the system board.
2.
Remove the Phillips M2.0 × 4.0 screw (2) that secures the fan to the computer.
3.
Slide the fan out from under the heat sink (3), and then lift the fan from the computer (4).
Reverse this procedure to install the fan.
Component replacement procedures 39
Heat sink
NOTE: All heat sink spare part kits include replacement thermal material.
Table 5-9 Heat sink description and part number
Description
Heat sink
Spare part number
L57506-001
Before removing the heat sink, follow these steps:
1.
Prepare the computer for disassembly ( Preparation for disassembly on page 28 ).
2.
Place the computer in Battery Safe mode ( Battery Safe mode on page 28 ).
3.
Remove the bottom cover (
).
4.
Remove the battery ( Battery on page 30 ).
Remove the heat sink:
▲ To remove the heat sink: a.
In the order indicated on the heat sink, loosen the six captive Phillips screws (1) that secure the heat sink to the system board.
b.
Lift the heat sink from the system board (2), and then pull the heat sink away from the side of the chassis to remove it (3).
40 Chapter 5 Removal and replacement procedures for authorized service provider parts
c.
Thoroughly clean thermal material from the surfaces of the system board components (1) (3) and the heat sink (2) (4) each time you remove the heat sink. All heat sink and system board spare part kits include thermal material.
Reverse this procedure to install the heat sink.
Component replacement procedures 41
USB board
Table 5-10 USB board, cable, and bracket descriptions and part numbers
Description
USB board
USB board cable (included in Cable Kit)
Thermal bracket (included in Bracket Kit)
Spare part number
L44578-001
L45087-001
L77275-001
Before removing the USB board, follow these steps:
1.
Prepare the computer for disassembly ( Preparation for disassembly on page 28 ).
2.
Place the computer in Battery Safe mode ( Battery Safe mode on page 28 ).
3.
Remove the bottom cover (
).
4.
Remove the battery ( Battery on page 30 ).
Remove the USB board:
1.
Remove the two Phillips M2.0 × 4.0 screws (1) that secure the thermal bracket to the computer.
2.
Lift the bracket out of the computer (2).
3.
Disconnect the cable from the ZIF connector on the USB board (1).
4.
Remove the Phillips M2.5 × 4.0 screw (2) that secures the board to the computer.
42 Chapter 5 Removal and replacement procedures for authorized service provider parts
5.
Lift the rear of the board up (3), and then pull the board away from the connector and out of the computer (4).
Reverse this procedure to install the USB board.
Component replacement procedures 43
Battery connector board
Table 5-11 Battery connector board description and part number
Description
Battery connector board
Spare part number
L45086-001
Before removing the battery connector board, follow these steps:
1.
Prepare the computer for disassembly ( Preparation for disassembly on page 28 ).
2.
Place the computer in Battery Safe mode ( Battery Safe mode on page 28 ).
3.
Remove the bottom cover (
).
4.
Remove the battery ( Battery on page 30 ).
Remove the battery connector board:
1.
Remove the two Phillips M2.0 × 2.5 screws (1) that secure the board to the computer.
2.
Rotate the board upward (2), and then remove the battery connector board from the computer (3).
Reverse this procedure to install the battery connector board.
44 Chapter 5 Removal and replacement procedures for authorized service provider parts
Touchpad assembly
Table 5-12 Touchpad and cable descriptions and part numbers
Description
Touchpad assembly
NOTE: The touchpad cable is available in the Cable Kit as spare part number L45087-001.
Spare part number
L77267-001
Before removing the touchpad assembly, follow these steps:
1.
Prepare the computer for disassembly (
Preparation for disassembly on page 28
).
2.
Place the computer in Battery Safe mode (
).
3.
Remove the bottom cover ( Bottom cover on page 29 ).
4.
Remove the battery (
).
Remove the touchpad assembly:
1.
Disconnect the cable from the ZIF connector on the touchpad (1).
2.
Lift the silver tape from the touchpad (2).
3.
Remove the six broad head Phillips M2.0 × 2.0 screws (3) that secure the touchpad to the computer.
4.
Remove the touchpad from the computer (4).
Reverse this procedure to install the touchpad assembly.
Component replacement procedures 45
Fingerprint sensor assembly
Table 5-13 Fingerprint sensor, bracket, cable, and insert descriptions and part numbers
Description
Fingerprint sensor assembly
Fingerprint sensor bracket (included in Bracket Kit)
Fingerprint sensor cable (included in the Cable Kit)
Fingerprint sensor insert (included in Plastics Kit; for use in models without a fingerprint sensor)
Spare part number
L77268-001
L77275-001
L45087-001
L77276-001
Before removing the fingerprint sensor assembly, follow these steps:
1.
Prepare the computer for disassembly ( Preparation for disassembly on page 28 ).
2.
Place the computer in Battery Safe mode ( Battery Safe mode on page 28 ).
3.
Remove the following components: a.
Bottom cover (
).
b.
Battery ( Battery on page 30 ).
c.
Hard drive ( Hard drive on page 36
)
Remove the fingerprint sensor assembly:
1.
Slide the bracket toward the inside of the computer, and then lift it off the fingerprint sensor board (1).
TIP: A tool may be required to push and release the bracket.
2.
Disconnect the cable from the ZIF connector on the fingerprint sensor (2).
3.
Remove the fingerprint sensor from the computer (3).
Reverse this procedure to install the fingerprint sensor assembly.
46 Chapter 5 Removal and replacement procedures for authorized service provider parts
Card reader board
Table 5-14 Card reader board and cable descriptions and part numbers
Description
Card reader board assembly (includes cable)
NOTE: The card reader board cable is also available in the Cable Kit as spare part number L45087-001.
Spare part number
L44579-001
Before removing the card reader board, follow these steps:
1.
Prepare the computer for disassembly (
Preparation for disassembly on page 28
).
2.
Place the computer in Battery Safe mode (
).
3.
Remove the bottom cover ( Bottom cover on page 29 ).
4.
Remove the battery (
).
Remove the card reader board:
1.
Remove the two Phillips M2.0 × 2.0 screws (1) that secure the card reader board to the computer.
2.
Remove the tape from the cable (2).
3.
Position the board upside down so that you can access the connectors underneath (3).
4.
Disconnect the RTC battery from the card reader board (1).
5.
Disconnect the card reader board cable from ZIF connector on the card reader board (2).
Component replacement procedures 47
6.
Lift the card reader board out of the computer (3).
Reverse this procedure to install the card reader board.
48 Chapter 5 Removal and replacement procedures for authorized service provider parts
RTC battery
Table 5-15 RTC battery description and part number
Description
RTC battery
Spare part number
L02772-001
Before removing the RTC battery, follow these steps:
1.
Prepare the computer for disassembly (
Preparation for disassembly on page 28
).
2.
Place the computer in Battery Safe mode (
).
3.
Remove the bottom cover ( Bottom cover on page 29 ).
4.
Remove the battery (
).
Remove the RTC battery:
NOTE: The RTC battery connector is located on the bottom of the card reader board.
1.
Remove the screws from the card reader board, and then position the board upside down so that you can access the connectors underneath (see
).
2.
Disconnect the RTC battery from the card reader board (1).
3.
Lift the battery to disengage it from the adhesive that secures it to the computer (2).
Reverse this procedure to install the RTC battery.
Component replacement procedures 49
System board
NOTE: All system board spare part kits include replacement thermal material.
All system boards use the following part numbers: xxxxxx-001: Non-Windows operating systems xxxxxx-601: Windows 10 operating system
Table 5-16 System board descriptions and part numbers
Description
Intel Core i7-10510U processor and 2 GB of discrete graphics memory
Intel Core i5-10210U processor and 2 GB of discrete graphics memory
Spare part number
L77251-xxx
L77250-xxx
Before removing the system board, follow these steps:
1.
Prepare the computer for disassembly ( Preparation for disassembly on page 28 ).
2.
Place the computer in Battery Safe mode ( Battery Safe mode on page 28 ).
3.
Remove the following components: a.
Bottom cover (
).
b.
Battery ( Battery on page 30 )
c.
Battery connector board (
Battery connector board on page 44
)
When replacing the system board, be sure to remove the following components (as applicable) from the defective system board and install on the replacement system board:
●
Memory modules ( Memory modules on page 31
)
● WLAN/Bluetooth module (
WLAN/Bluetooth combo card on page 33 )
● M.2 solid-state drive (
M.2 solid-state drive on page 35
)
●
Heat sink ( Heat sink on page 40
)
Remove the system board:
1.
Disconnect the following cables from the system board:
(1) Power connector cable
(2) Speaker cable
(3) Antennas from WLAN module (select models only)
(4) Display cable (ZIF)
(5) USB cable from USB board (ZIF)
(6) Fan cable
(7) Keyboard cable (ZIF)
(8) Card reader cable (ZIF) and tape
(9) Touchpad cable (ZIF)
50 Chapter 5 Removal and replacement procedures for authorized service provider parts
(10) Backlight cable (ZIF)
(11) Fingerprint sensor cable (ZIF)
(12) Hard drive cable
2.
Remove the four Phillips M2.0 × 4.0 screws (1) that secure the system board to the computer.
3.
Remove the three Phillips M2.0 × 2.5 screws (2) that secure the system board to the computer.
4.
Remove the broad head Phillips M2.5 × 2.5 screw (3) that secures the system board to the computer.
Component replacement procedures 51
5.
Remove the bracket from the USB-Type C port (4).
The USB bracket and RJ-45 jack cover are available in the Bracket Kit as spare part number L77275-001.
6.
Rotate the right side of the system board upward (1).
7.
Pull the system board away from the connectors on the side of the chassis to remove it from the computer (2).
Reverse this procedure to install the system board.
52 Chapter 5 Removal and replacement procedures for authorized service provider parts
Display assembly
Before disassembling the display assembly, follow these steps:
1.
Prepare the computer for disassembly (
Preparation for disassembly on page 28
).
2.
Place the computer in Battery Safe mode (
).
3.
Remove the bottom cover ( Bottom cover on page 29 ).
4.
Remove the battery (
).
Disassemble the display assembly:
1.
Remove the display assembly from the computer: a.
Disconnect the antennas from the WLAN module (1) (select models only).
b.
Remove the antenna cables from the routing channel in the speaker (2).
c.
Disconnect the display cable from the system board ZIF connector (3), and then remove the cable from the routing channel in the chassis (4).
d.
Remove the four Torx T8 2.5 × 4.0 screws (5) that secure the display assembly to the computer.
e.
Rotate the display to open the hinges (6), and then separate the display from the computer.
2.
Flex the top (1) of the bezel, the inside edges of the left and right sides (2), and the bottom (3) of the bezel until it disengages from the display enclosure.
Component replacement procedures 53
3.
Remove the display bezel (4).
The bezel is available as spare part number L79597-001.
4.
The display panel is secured to the display enclosure with tape that is installed under the left and right sides of the panel. To remove the panel, use tweezers to grasp the end of the tape (1). While turning the tweezers (2), wrap the tape around the tweezers (3) as you continue to pull the tape out from behind the display panel. You must pull the tape multiple times before it is completely removed.
IMPORTANT: If the tape tears, do not attempt to pry the panel off the enclosure. Doing so might break the panel.
The ends of the tape are accessible at both the top and bottom of the display panel.
To avoid tearing the tape, do not pull on it with the sharp end of tweezers.
54 Chapter 5 Removal and replacement procedures for authorized service provider parts
5.
Rotate the display panel over and place next to the display enclosure (4).
Display panels are available using the following spare part numbers:
L79595-001: FHD, 250 nits
L79596-001: FHD, 400 nits
6.
Lift the tape from the connector on the display panel (1), lift the locking lever (2), and then disconnect the cable from the panel (3).
Component replacement procedures 55
7.
Remove the panel (4).
8.
Use the following steps to install a display panel: a.
Remove the backing from the bottom of the new tape to install in the display enclosure (1).
b.
Locate the tape alignment marks, and then install the tape onto the left and right sides on the inside of the enclosure (2).
56 Chapter 5 Removal and replacement procedures for authorized service provider parts
c.
Remove the backing from the top of the installed tape (3).
9.
If it is necessary to remove or replace the HD camera, disconnect the cable from the camera (1), and then remove the module from the enclosure (2).
The HD camera is available as spare part number L83709-001. The microphone board is available as spare part number L44541-001.
Component replacement procedures 57
10.
If it is necessary to remove the camera privacy cover, lift the cover straight up and off the display.
The camera privacy cover is available as spare part number L77237-001.
11.
If it is necessary to remove the hinges from the display enclosure, remove the two Phillips broad head
M2.5 × 2.5 screws (1) and the Phillips M2.0 × 4.0 screw (2) from the bottom of each hinge.
12.
Slide the hinges toward the middle and then lift them from the enclosure (3).
The display hinges are available as spare part number L79189-001.
58 Chapter 5 Removal and replacement procedures for authorized service provider parts
13.
If it is necessary to replace the WLAN antennas, peel the antennas from the enclosure (1), remove the cables from the clips in the bottom of the enclosure (2), and then remove the antennas and cables from the enclosure (3).
NOTE: Models with dual antennas shown.
WLAN antennas are available as spare part number L77283-001.
14.
If it is necessary to remove or replace the display/camera cable, use the following steps: a.
Disconnect the cable from the ZIF connector on the camera module (1).
Component replacement procedures 59
b.
Pull the cable up to disengage it from the adhesive that secures it to the inside of the enclosure (2), and then remove the cable from the enclosure (3).
Reverse this procedure to reassemble the display assembly.
60 Chapter 5 Removal and replacement procedures for authorized service provider parts
Power connector cable
Table 5-17 Power connector cable description and part number
Description
Power connector cable
Before removing the power connector cable, follow these steps:
1.
Prepare the computer for disassembly (
Preparation for disassembly on page 28
).
2.
Place the computer in Battery Safe mode (
).
3.
Remove the bottom cover ( Bottom cover on page 29 ).
4.
Remove the battery (
).
5.
Remove the display ( Display assembly on page 53
).
Remove the power connector cable:
1.
Remove the two Torx T8 2.5 × 4.0 screws from the right hinge (1).
2.
Rotate the hinge up to the upright position (2).
3.
Disconnect the cable from the system board (3).
4.
Remove the connector from the computer (4).
Spare part number
L01048-001
Reverse this procedure to install the power connector cable.
Component replacement procedures 61
Keyboard/top cover
The top cover with keyboard remains after removing all other spare parts from the computer.
Table 5-18 Keyboard descriptions and part numbers
Description Spare part number
Keyboard/top cover, backlight
Keyboard/top cover, no backlight
L57504-001
L57505-001
62 Chapter 5 Removal and replacement procedures for authorized service provider parts
6 Computer Setup (BIOS), TPM, and HP Sure
Start
Using Computer Setup
Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.
NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer from operating properly.
Starting Computer Setup
▲ Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup.
Navigating and selecting in Computer Setup
● To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press enter , or use a pointing device to select the item.
● To scroll up and down, select the up arrow or the down arrow in the upper-right corner of the screen, or use the up arrow key or the down arrow key on the keyboard.
● To close open dialog boxes and return to the main Computer Setup screen, press esc , and then follow the on-screen instructions.
To exit Computer Setup, choose one of the following methods:
● To exit Computer Setup menus without saving your changes, select Main, select Ignore Changes and
Exit, and then select Yes.
NOTE: If you are using arrow keys to highlight your choice, you must then press enter .
● To save your changes and exit Computer Setup menus, select Main, select Save Changes and Exit, and then select Yes.
NOTE: If you are using arrow keys to highlight your choice, you must then press enter .
Your changes go into effect when the computer restarts.
Restoring factory settings in Computer Setup
NOTE: Restoring defaults will not change the hard drive mode.
To return all settings in Computer Setup to the values that were set at the factory, follow these steps:
1.
Start Computer Setup. See
Starting Computer Setup on page 63 .
2.
Select Main, select Apply Factory Defaults and Exit, and then select Yes.
NOTE: If you are using arrow keys to highlight your choice, you must then press enter .
Using Computer Setup 63
NOTE: On select products, the selections may display Restore Defaults instead of Apply Factory
Defaults and Exit.
Your changes go into effect when the computer restarts.
NOTE: Your password settings and security settings are not changed when you restore the factory settings.
Updating the BIOS
Updated versions of the BIOS may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.
Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.
Determining the BIOS version
To decide whether you need to update Computer Setup (BIOS), first determine the BIOS version on your computer.
BIOS version information (also known as ROM date and System BIOS) can be accessed by pressing fn + esc (if you are already in Windows) or by using Computer Setup.
1.
Start Computer Setup. See Starting Computer Setup on page 63
.
2.
Select Main, and then select System Information.
3.
To exit Computer Setup menus without saving your changes, select Main, select Ignore Changes and
Exit, and then select Yes.
NOTE: If you are using arrow keys to highlight your choice, you must then press enter .
To check for later BIOS versions, see
Downloading a BIOS update on page 64
.
Downloading a BIOS update
CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source. During the download and installation, follow these instructions:
Do not disconnect power on the computer by unplugging the power cord from the AC outlet.
Do not shut down the computer or initiate Sleep.
Do not insert, remove, connect, or disconnect any device, cable, or cord.
1.
Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Select the question mark icon in the taskbar.
2.
Select Updates, and then select Check for updates and messages.
3.
Follow the on-screen instructions.
4.
At the download area, follow these steps:
64 Chapter 6 Computer Setup (BIOS), TPM, and HP Sure Start
a.
Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer. Make a note of the date, name, or other identifier. You may need this information to locate the update later, after it has been downloaded to your hard drive.
b.
Follow the on-screen instructions to download your selection to the hard drive.
Make a note of the path to the location on your hard drive where the BIOS update is downloaded.
You will need to access this path when you are ready to install the update.
NOTE: If you connect your computer to a network, consult the network administrator before installing any software updates, especially system BIOS updates.
BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the download is complete. If no instructions are displayed, follow these steps:
1.
Type file in the taskbar search box, and then select File Explorer.
2.
Select your hard drive designation. The hard drive designation is typically Local Disk (C:).
3.
Using the hard drive path you recorded earlier, open the folder that contains the update.
4.
Double-click the file that has an .exe extension (for example, filename.exe).
The BIOS installation begins.
5.
Complete the installation by following the on-screen instructions.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive.
Changing the boot order using the f9 prompt
To dynamically choose a boot device for the current startup sequence, follow these steps:
1.
Access the Boot Device Options menu:
● Turn on or restart the computer, and when the HP logo appears, press f9 to enter the Boot Device
Options menu.
2.
Select a boot device, press enter , and then follow the on-screen instructions.
TPM BIOS settings (select products only)
IMPORTANT: Before enabling Trusted Platform Module (TPM) functionality on this system, you must ensure that your intended use of TPM complies with relevant local laws, regulations and policies, and approvals or licenses must be obtained if applicable. For any compliance issues arising from your operation/usage of TPM which violates the above mentioned requirement, you shall bear all the liabilities wholly and solely. HP will not be responsible for any related liabilities.
TPM provides additional security for your computer. You can modify the TPM settings in Computer Setup
(BIOS).
NOTE: If you change the TPM setting to Hidden, TPM is not visible in the operating system.
To access TPM settings in Computer Setup:
1.
Start Computer Setup. See
Starting Computer Setup on page 63 .
2.
Select Security, select TPM Embedded Security, and then follow the on-screen instructions.
TPM BIOS settings (select products only) 65
Using HP Sure Start (select products only)
Select computer models are configured with HP Sure Start, a technology that monitors the computer's BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores the BIOS to its previously safe state, without user intervention.
HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.
To access the latest documentation on HP Sure Start, go to http://www.hp.com/support . Select Find your
product, and then follow the on-screen instructions.
66 Chapter 6 Computer Setup (BIOS), TPM, and HP Sure Start
7 Using HP PC Hardware Diagnostics
Using HP PC Hardware Diagnostics Windows (select products only)
HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs within the Windows operating system to diagnose hardware failures.
If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install
it. To download HP PC Hardware Diagnostics Windows, see Downloading HP PC Hardware Diagnostics
.
After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Help and
Support or HP Support Assistant.
1.
To access HP PC Hardware Diagnostics Windows from HP Help and Support: a.
Select the Start button, and then select HP Help and Support.
b.
Select HP PC Hardware Diagnostics Windows.
– or –
To access HP PC Hardware Diagnostics Windows from HP Support Assistant: a.
Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Select the question mark icon in the taskbar.
b.
Select Troubleshooting and fixes.
c.
Select Diagnostics, and then select HP PC Hardware Diagnostics Windows.
2.
When the tool opens, select the type of diagnostic test that you want to run, and then follow the onscreen instructions.
NOTE: To stop a diagnostic test, select Cancel.
When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated. The screen displays one of the following options:
● A Failure ID link is displayed. Select the link and follow the on-screen instructions.
● Instructions for calling support are displayed. Follow those instructions.
Downloading HP PC Hardware Diagnostics Windows
● The HP PC Hardware Diagnostics Windows downloading instructions are provided in English only.
● You must use a Windows computer to download this tool because only .exe files are provided.
Using HP PC Hardware Diagnostics Windows (select products only) 67
Downloading the latest HP PC Hardware Diagnostics Windows version
To download HP PC Hardware Diagnostics Windows, follow these steps:
1.
Go to http://www.hp.com/go/techcenter/pcdiags . The HP PC Diagnostics home page is displayed.
2.
Select Download HP Diagnostics Windows, and then select a location on your computer or a USB flash drive.
The tool downloads to the selected location.
Downloading HP Hardware Diagnostics Windows by product name or number (select products only)
NOTE: For some products, you might have to download the software to a USB flash drive by using the product name or number.
To download HP PC Hardware Diagnostics Windows by product name or number, follow these steps:
1.
Go to http://www.hp.com/support .
2.
Select Get software and drivers, select your type of product, and then enter the product name or number in the search box that is displayed.
3.
In the Diagnostics section, select Download, and then follow the on-screen instructions to select the specific Windows diagnostics version to be downloaded to your computer or USB flash drive.
The tool downloads to the selected location.
- or -
You can use the following steps to download the HP PC Hardware Diagnostics Windows from the Microsoft
Store:
1.
Select the Microsoft app on your desktop or enter Microsoft Store in the taskbar search box.
2.
Enter HP PC Hardware Diagnostics Windows in the Microsoft Store search box.
3.
Follow the on-screen directions.
The tool downloads to the selected location.
Installing HP PC Hardware Diagnostics Windows
To install HP PC Hardware Diagnostics Windows, follow these steps:
▲ Navigate to the folder on your computer or the USB flash drive where the .exe file downloads, doubleclick the .exe file, and then follow the on-screen instructions.
Using HP PC Hardware Diagnostics UEFI
NOTE: For Windows 10 S computers, you must use a Windows computer and a USB flash drive to download and create the HP UEFI support environment because only .exe files are provided. For more information, see
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page 69 .
HP PC Hardware Diagnostics UEFI (Unified Extensible Firmware Interface) allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.
68 Chapter 7 Using HP PC Hardware Diagnostics
If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues.
When HP PC Hardware Diagnostics UEFI detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated. For assistance in solving the problem:
▲ Select Contact HP, accept the HP privacy disclaimer, and then use a mobile device to scan the Failure ID that appears on the next screen. The HP Customer Support - Service Center page appears with your
Failure ID and product number automatically filled in. Follow the on-screen instructions.
– or –
Contact support, and provide the Failure ID code.
NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode, and you must use the attached keyboard.
NOTE: If you need to stop a diagnostic test, press esc .
Starting HP PC Hardware Diagnostics UEFI
To start HP PC Hardware Diagnostics UEFI, follow these steps:
1.
Turn on or restart the computer, and quickly press esc .
2.
Press f2 .
The BIOS searches three places for the diagnostic tools, in the following order: a.
Connected USB flash drive
NOTE: To download the HP PC Hardware Diagnostics UEFI tool to a USB flash drive, see
Downloading the latest HP PC Hardware Diagnostics UEFI version on page 69 .
b.
Hard drive c.
BIOS
3.
When the diagnostic tool opens, select a language, select the type of diagnostic test you want to run, and then follow the on-screen instructions.
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in the following situations:
● HP PC Hardware Diagnostics UEFI is not included in the preinstallation image.
● HP PC Hardware Diagnostics UEFI is not included in the HP Tool partition.
● The hard drive is damaged.
NOTE: The HP PC Hardware Diagnostics UEFI downloading instructions are provided in English only, and you must use a Windows computer to download and create the HP UEFI support environment because only .exe files are provided.
Downloading the latest HP PC Hardware Diagnostics UEFI version
To download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive:
1.
Go to http://www.hp.com/go/techcenter/pcdiags . The HP PC Diagnostics home page is displayed.
2.
Select Download HP Diagnostics UEFI, and then select Run.
Using HP PC Hardware Diagnostics UEFI 69
Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only)
NOTE: For some products, you might have to download the software to a USB flash drive by using the product name or number.
To download HP PC Hardware Diagnostics UEFI by product name or number (select products only) to a USB flash drive:
1.
Go to http://www.hp.com/support .
2.
Enter the product name or number, select your computer, and then select your operating system.
3.
In the Diagnostics section, follow the on-screen instructions to select and download the specific UEFI
Diagnostics version for your computer.
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)
Remote HP PC Hardware Diagnostics UEFI is a firmware (BIOS) feature that downloads HP PC Hardware
Diagnostics UEFI to your computer. It can then execute the diagnostics on your computer, and it might upload results to a preconfigured server. For more information about Remote HP PC Hardware Diagnostics UEFI, go to http://www.hp.com/go/techcenter/pcdiags , and then select Find out more.
Downloading Remote HP PC Hardware Diagnostics UEFI
NOTE: HP Remote PC Hardware Diagnostics UEFI is also available as a SoftPaq that you can download to a server.
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version
To download the latest Remote HP PC Hardware Diagnostics UEFI version, follow these steps:
1.
Go to http://www.hp.com/go/techcenter/pcdiags . The HP PC Diagnostics home page is displayed.
2.
Select Download Remote Diagnostics, and then select Run.
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number
NOTE: For some products, you might have to download the software by using the product name or number.
To download HP Remote PC Hardware Diagnostics UEFI by product name or number, follow these steps:
1.
Go to http://www.hp.com/support .
2.
Select Get software and drivers, select your type of product, enter the product name or number in the search box that is displayed, select your computer, and then select your operating system.
3.
In the Diagnostics section, follow the on-screen instructions to select and download the Remote UEFI version for the product.
Customizing Remote HP PC Hardware Diagnostics UEFI settings
Using the Remote HP PC Hardware Diagnostics setting in Computer Setup (BIOS), you can perform the following customizations:
70 Chapter 7 Using HP PC Hardware Diagnostics
● Set a schedule for running diagnostics unattended. You can also start diagnostics immediately in interactive mode by selecting Execute Remote HP PC Hardware Diagnostics.
● Set the location for downloading the diagnostic tools. This feature provides access to the tools from the
HP website or from a server that has been preconfigured for use. Your computer does not require the traditional local storage (such as a hard drive or USB flash drive) to run remote diagnostics.
● Set a location for storing the test results. You can also set the user name and password that you use for uploads.
● Display status information about the diagnostics run previously.
To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps:
1.
Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup.
2.
Select Advanced, and then select Settings.
3.
Make your customization selections.
4.
Select Main, and then Save Changes and Exit to save your settings.
Your changes take effect when the computer restarts.
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) 71
8 Backing up, restoring, and recovering
This chapter provides information about the following processes, which are standard procedure for most products:
● Backing up your personal information—You can use Windows tools to back up your personal information (see
Using Windows tools on page 72 ).
● Creating a restore point—You can use Windows tools to create a restore point (see
Using Windows tools on page 72
).
● Creating recovery media (select products only)—You can use the HP Cloud Recovery Download Tool
● Restoring and recovery—Windows offers several options for restoring from backup, refreshing the computer, and resetting the computer to its original state (see
Using Windows tools on page 72 ).
IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least
70% charged before you start the recovery process.
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before beginning any recovery process.
Backing up information and creating recovery media
Using Windows tools
IMPORTANT: Windows is the only option that allows you to back up your personal information. Schedule regular backups to avoid information loss.
You can use Windows tools to back up personal information and create system restore points and recovery media.
NOTE: If computer storage is 32 GB or less, Microsoft System Restore is disabled by default.
For more information and steps, see the Get Help app.
1.
Select the Start button, and then select the Get Help app.
2.
Enter the task you want to perform.
NOTE: You must be connected to the Internet to access the Get Help app.
Using the HP Cloud Recovery Download Tool to create recovery media (select products only)
You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive.
To download the tool:
▲ Go to the Microsoft Store and search for HP Cloud Recovery.
For details, go to http://www.hp.com/support , search for HP Cloud Recovery, and then select "HP PCs – Using the Cloud Recovery Tool (Windows 10, 7)."
72 Chapter 8 Backing up, restoring, and recovering
NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to http://www.hp.com/support , select your country or region, and then follow the on-screen instructions.
Restoring and recovery
Restoring, resetting, and refreshing using Windows tools
Windows offers several options for restoring, resetting, and refreshing the computer. For details, see
Recovering using HP Recovery media
HP Recovery media is used to recover the original operating system and software programs that were installed at the factory. On select products, it can be created on a bootable USB flash drive using the HP Cloud
.
NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to http://www.hp.com/support , select your country or region, and then follow the on-screen instructions.
To recover your system:
▲ Insert the HP Recovery media, and then restart the computer.
Changing the computer boot order
If your computer does not restart using the HP Recovery media, you can change the computer boot order. This is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive, depending on the location of your HP Recovery media.
To change the boot order:
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before beginning these steps.
1.
Insert the HP Recovery media.
2.
Access the system Startup menu.
For computers or tablets with keyboards attached:
▲ Turn on or restart the computer or tablet, quickly press esc , and then press f9 for boot options.
For tablets without keyboards:
▲ Turn on or restart the tablet, quickly hold down the volume up button, and then select f9.
‒ or –
Turn on or restart the tablet, quickly hold down the volume down button, and then select f9.
3.
Select the optical drive or USB flash drive from which you want to boot, and then follow the on-screen instructions.
Restoring and recovery 73
Using HP Sure Recover (select products only)
Select computer models are configured with HP Sure Recover, a PC OS recovery solution built into the hardware and firmware. HP Sure Recover can fully restore the HP OS image without installed recovery software.
Using HP Sure Recover, an administrator or user can restore the system and install:
● Latest version of the operating system
● Platform-specific device drivers
● Software applications, in the case of a custom image
To access the latest documentation for HP Sure Recover, go to http://www.hp.com/support . Select Find your
product, and then follow the on-screen instructions.
74 Chapter 8 Backing up, restoring, and recovering
9 Specifications
Computer specifications
Table 9-1 Computer specifications
Metric U.S.
Dimensions
Depth
Width
Height
Weight
SSD,
Hard drive
Input power
Operating voltage
Operating current
Temperature
Operating (not writing to optical disc)
Operating (writing to optical disc)
Nonoperating
Relative humidity
Operating
Nonoperating
Maximum altitude (unpressurized)
256.9 mm
364.9 mm
18.9 mm
2.0 kg
2.1 kg
10.10 in
15.37 in
0.75 in
19.0 V dc @ 4.74 A – 90 W or 18.5 V dc @ 3.5 A - 65 W
4.74 A or 3.5 A
0°C to 35°C
5°C to 35°C
–20°C to 60°C
10% to 90%
5% to 95%
4.41 lbs
4.63 lbs
32°F to 95°F
41°F to 95°F
–4°F to 140°F
Operating (14.7 to 10.1 psia)
Nonoperating (14.7 to 4.4 psia)
–15 m to 3,048 m
–15 m to 12,192 m
–50 ft to 10,000 ft
–50 ft to 40,000 ft
Shock
Operating
Nonoperating
125 g, 2 ms, half-sine
200 g, 2 ms, half-sine
NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The computer operates well within this range of temperatures.
Computer specifications 75
39.6 cm (15.6 in) display specifications
Table 9-2 Display specifications
Active diagonal size
Resolution
Surface treatment
Brightness
Viewing angle
Backlight
Metric
39.6 cm
1920 × 1080 (FHD)
Antiglare
220 nits or 400 nits (typical)
UWVA
LED
U.S.
15.6 in
Hard drive specifications
Table 9-3 Hard drive specifications
1 TB* 500 GB*
Dimensions
Height
Width
Weight
Interface type
Transfer rate
Security
7.0 mm
70 mm
115 g
SATA
100 MB/s
ATA security
7.0 mm
70 mm
101 g or 95 g
SATA
100 MB/s
ATA security
Seek times (typical read, including setting)
Single track
Average
Maximum
Logical blocks
Disc rotational speed
1.4 ms
10 ms
12 ms
1,938,921,461
5400 rpm
3 ms
13 ms
24 ms
1,048,576,000
7200 rpm or 5400 rpm
Operating temperature
*1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. Actual drive specifications may differ slightly.
NOTE: Certain restrictions and exclusions apply. Contact technical support for details.
76 Chapter 9 Specifications
Solid-state drive specifications
Table 9-4 Solid-state drive specifications
128 GB* 256 GB* 512 GB*
Height
Length
Width
Weight
Transfer rate
Sequential read
Random read
Sequential write
1.0 mm
50.8 mm
28.9 mm
< 10 g up to 2150 MB/s
Up to 300,000 IOPs up to 1260 MB/s
1.0 mm
50.8 mm
28.9 mm
< 10 g up to 2150 MB/s
Up to 300,000 IOPs up to 1550 MB/s
1.0 mm
50.8 mm
28.9 mm
< 10 g up to 2150 MB/s
Up to 300,000 IOPs up to 1550 MB/s
Random write
Interface type
Ready time, maximum (to not busy)
Access times, logical
Up to 100,000 IOPs
SATA-3
1.0 ms
0.1 ms
234,441,648
Up to 100,000 IOPs
PCIe
< 1.0 ms
0.1 ms
Up to 100,000 IOPs
PCIe
< 1.0 ms
0.1 ms
Total logical sectors
Operating temperature
468,883,296
0°C to 70°C (32°F to 158°F)
1,000,215,216
*1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. Actual drive specifications may differ slightly.
NOTE: Certain restrictions and exclusions apply. Contact technical support for details.
Solid-state drive specifications 77
10 Statement of memory volatility
The purpose of this chapter is to provide general information regarding nonvolatile memory in HP Business computers. This chapter also provides general instructions for restoring nonvolatile memory that can contain personal data after the system has been powered off and the hard drive has been removed.
HP Business computer products that use Intel®-based or AMD®-based system boards contain volatile DDR memory. The amount of nonvolatile memory present in the system depends upon the system configuration.
Intel-based and AMD-based system boards contain nonvolatile memory subcomponents as originally shipped from HP, assuming that no subsequent modifications have been made to the system and assuming that no applications, features, or functionality have been added to or installed on the system.
Following system shutdown and removal of all power sources from an HP Business computer system, personal data can remain on volatile system memory (DIMMs) for a finite period of time and will also remain in nonvolatile memory. Use the steps to remove personal data from the computer, including the nonvolatile memory found in Intel-based and AMD-based system boards.
NOTE: If your tablet has a keyboard base, connect to the keyboard base before beginning steps in this chapter.
Current BIOS steps
1.
Follow steps (a) through (l) to restore the nonvolatile memory that can contain personal data. Restoring or reprogramming nonvolatile memory that does not store personal data is neither necessary nor recommended.
a.
Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen.
NOTE: If the system has a BIOS administrator password, enter the password at the prompt.
b.
Select Main, select Apply Factory Defaults and Exit, and then select Yes to load defaults.
The computer reboots.
c.
During the reboot, press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen.
NOTE: If the system has a BIOS administrator password, enter the password at the prompt.
d.
Select the Security menu, select Restore Security Settings to Factory Defaults, and then select
Yes to restore security level defaults.
The computer reboots.
e.
During the reboot, press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen.
NOTE: If the system has a BIOS administrator password, enter the password at the prompt.
f.
If an asset or ownership tag is set, select the Security menu and scroll down to the Utilities menu.
Select System IDs, and then select Asset Tracking Number. Clear the tag, and then make the selection to return to the prior menu.
78 Chapter 10 Statement of memory volatility
g.
If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities under the Utilities menu. Select Hard Drive Utilities, select DriveLock, then clear the check box for DriveLock password on restart. Select OK to proceed.
h.
Select the Main menu, and then select Reset BIOS Security to factory default. Click Yes at the warning message.
The computer reboots.
i.
During the reboot, press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen.
NOTE: If the system has a BIOS administrator password, enter the password at the prompt.
j.
Select the Main menu, select Apply Factory Defaults and Exit, select Yes to save changes and exit, and then select Shutdown.
k.
Reboot the system. If the system has a Trusted Platform Module (TPM), fingerprint reader, or both, one or two prompts will appear—one to clear the TPM and the other to Reset Fingerprint Sensor.
Press or tap f1 to accept or f2 to reject.
l.
Remove all power and system batteries for at least 24 hours.
2.
Complete one of the following:
● Remove and retain the storage drive.
– or –
● Clear the drive contents by using a third-party utility designed to erase data from an SSD.
– or –
● Clear the contents of the drive by using the following BIOS Setup Secure Erase command option steps:
IMPORTANT: If you clear data using Secure Erase, it cannot be recovered.
a.
Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen.
b.
Select the Security menu and scroll down to the Utilities menu.
c.
Select Hard Drive Utilities.
d.
Under Utilities, select Secure Erase, select the hard drive storing the data you want to clear, and then follow the on-screen instructions to continue.
– or –
● Clear the contents of the drive using the following Disk Sanitizer commands steps:
IMPORTANT: If you clear data using Disk Sanitizer, it cannot be recovered.
NOTE: The amount of time it takes for Disk Sanitizer to run can take several hours. Plug the computer into an AC outlet before starting.
a.
Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen.
b.
Select the Security menu and scroll down to the Utilities menu.
79
c.
Select Hard Drive Utilities.
d.
Under Utilities, select Disk Sanitizer, select the hard drive storing the data you want to clear, and then follow the on-screen instructions to continue.
Nonvolatile memory usage
Table 10-1 Troubleshooting steps for nonvolatile memory usage
Nonvolatile memory type Amount (Size)
Does this memory store customer data?
Does this memory retain data when power is removed?
What is the purpose of this memory?
How is data entered into this memory?
How is this memory write-protected?
HP Sure Start flash
(select models only)
8 MB No Yes
Real Time Clock
(RTC) battery backed-up CMOS configuration memory
Controller (NIC)
EEPROM
256 bytes
64 KB (not customer accessible)
DIMM Serial
Presence Detect
(SPD) configuration data
256 bytes per memory module, 128 bytes programmable
(not customer accessible)
No
No
No
Yes
Yes
Yes
Provides protected backup of critical System
BIOS code, EC firmware, and critical computer configuration data for select platforms that support HP
Sure Start.
For more information,
(select models only) on page 83
.
Stores system date and time and noncritical data.
Data cannot be written to this device via the host processor.
The content is managed solely by the HP Sure Start
Embedded Controller.
This memory is protected by the HP Sure Start
Embedded Controller.
Stores NIC configuration and NIC firmware.
Stores memory module information.
RTC battery backed-up CMOS is programmed using
Computer Setup (BIOS), or by changing the Microsoft®
Windows date & time.
This memory is not writeprotected.
NIC EEPROM is programmed using a utility from the NIC vendor that can be run from
DOS.
DIMM SPD is programmed by the memory vendor.
A utility must be used to write data to this memory and is available from the
NIC vendor. Writing data to this ROM in an inappropriate manner will render the NIC nonfunctional.
Data cannot be written to this memory when the module is installed in a computer. The specific write-protection method varies by memory vendor.
80 Chapter 10 Statement of memory volatility
Table 10-1 Troubleshooting steps for nonvolatile memory usage (continued)
Nonvolatile memory type Amount (Size)
Does this memory store customer data?
Does this memory retain data when power is removed?
What is the purpose of this memory?
How is data entered into this memory?
How is this memory write-protected?
System BIOS 9 MB Yes Yes
Intel Management
Engine Firmware
(present only in select Elite or Z models. For more information, go to http://www.hp.com/ support . Select
Find your
product, and then follow the onscreen instructions.)
1.5 MB or 7 MB Yes
Bluetooth flash
(select products only)
802.11 WLAN
EEPROM
Webcam (select products only)
2 Mb
4 Kb to 8 Kb
64 Kb
No
No
No
Yes
Yes
Yes
Yes
Stores system
BIOS code and computer configuration data.
System BIOS code is programmed at the factory.
Code is updated when the system BIOS is updated.
Configuration data and settings are entered using the Computer Setup (BIOS) or a custom utility.
NOTE: Writing data to this ROM in an inappropriate manner can render the computer nonfunctional.
A utility must be used for writing data to this memory and is available on the HP website; go to http://www.hp.com/ support . Select Find your
product, and then follow the on-screen instructions.
Stores
Management
Engine Code,
Settings,
Provisioning
Data and iAMT third-party data store.
Management Engine Code is programmed at the factory.
Code is updated via Intel secure firmware update utility. Unique Provisioning
Data can be entered at the factory or by an administrator using the
Management Engine (MEBx) setup utility. The third-party data store contents can be populated by a remote management console or local applications that have been registered by an administrator to have access to the space.
The Intel chipset is configured to enforce hardware protection to block all direct read/write access to this area. An
Intel utility must be used for updating the firmware. Only firmware updates digitally signed by Intel can be applied using this utility.
Stores
Bluetooth configuration and firmware.
Stores configuration and calibration data.
Bluetooth flash is programmed at the factory.
Tools for writing data to this memory are not publicly available but can be obtained from the silicon vendor.
A utility must be used for writing data to this memory and is made available through newer versions of the driver whenever the flash requires an upgrade.
802.11 WLAN EEPROM is programmed at the factory.
Tools for writing data to this memory are not made public.
A utility must be used for writing data to this memory and is typically not made available to the public unless a firmware upgrade is necessary to address a unique issue.
Stores webcam configuration and firmware.
Webcam memory is programmed using a utility from the device manufacturer that can be run from Windows.
A utility must be used for writing data to this memory and is typically not made available to the public unless a firmware
Nonvolatile memory usage 81
Table 10-1 Troubleshooting steps for nonvolatile memory usage (continued)
Nonvolatile memory type Amount (Size)
Does this memory store customer data?
Does this memory retain data when power is removed?
What is the purpose of this memory?
How is data entered into this memory?
How is this memory write-protected?
Fingerprint reader
(select products only)
512 KB flash Yes Yes Stores fingerprint templates.
Fingerprint reader memory is programmed by user enrollment in HP
ProtectTools Security
Manager.
upgrade is necessary to address a unique issue.
Only a digitally signed application can make the call to write to the flash.
Questions and answers
1.
How can the BIOS settings be restored (returned to factory settings)?
IMPORTANT: Restore defaults does not securely erase any data on your hard drive. See question and answer 6 for steps to securely erase data.
Restore defaults does not reset the Custom Secure Boot keys. See question and answer 7 for information about resetting the keys.
a.
Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen.
b.
Select Main, and then select Apply Factory Defaults and Exit.
c.
Follow the on-screen instructions.
d.
Select Main, select Save Changes and Exit, and then follow the on-screen instructions.
2.
What is a UEFI BIOS, and how is it different from a legacy BIOS?
The Unified Extensible Firmware Interface (UEFI) BIOS is an industry-standard software interface between the platform firmware and an operating system (OS). It is a replacement for the older BIOS architecture, but supports much of the legacy BIOS functionality.
Like the legacy BIOS, the UEFI BIOS provides an interface to display the system information and configuration settings and to change the configuration of your computer before an OS is loaded. BIOS provides a secure run-time environment that supports a Graphic User Interface (GUI). In this environment, you can use either a pointing device (touch screen, touchpad, pointing stick, or USB mouse) or the keyboard to navigate and make menu and configuration selections. The UEFI BIOS also contains basic system diagnostics.
The UEFI BIOS provides functionality beyond that of the legacy BIOS. In addition, the UEFI BIOS works to initialize the computer’s hardware before loading and executing the OS; the run-time environment allows the loading and execution of software programs from storage devices to provide more functionality, such as advanced hardware diagnostics (with the ability to display more detailed system information) and advanced firmware management and recovery software.
HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the operating system. Examples of this requirement would be if you upgrade or downgrade the OS.
3.
Where does the UEFI BIOS reside?
The UEFI BIOS resides on a flash memory chip. A utility must be used to write to the chip.
82 Chapter 10 Statement of memory volatility
4.
What kind of configuration data is stored on the DIMM Serial Presence Detect (SPD) memory module? How would this data be written?
The DIMM SPD memory contains information about the memory module, such as size, serial number, data width, speed/timing, voltage, and thermal information. This information is written by the module manufacturer and stored on an EEPROM. This EEPROM cannot be written to when the memory module is installed in a computer. Third-party tools do exist that can write to the EEPROM when the memory module is not installed in a computer. Various third-party tools are available to read SPD memory.
5.
What is meant by “Restore the nonvolatile memory found in Intel-based system boards”?
This message relates to clearing the Real Time Clock (RTC) CMOS memory that contains computer configuration data.
6.
How can the BIOS security be reset to factory defaults and data erased?
IMPORTANT: Resetting results in the loss of information.
These steps do not reset Custom Secure Boot Keys. See question and answer 7 for information about resetting the keys.
a.
Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen.
b.
Select Main, and then select Reset Security to Factory Defaults.
c.
Follow the on-screen instructions.
d.
Select Main, select Save Changes and Exit, and then follow the on-screen instructions.
7.
How can the Custom Secure Boot Keys be reset?
Secure Boot is a feature to ensure that only authenticated code can start on a platform. If you enabled
Secure Boot and created Custom Secure Boot Keys, simply disabling Secure Boot does not clear the keys.
You must also select to clear the Custom Secure Boot Keys. Use the same Secure Boot access procedure you used to create the Custom Secure Boot Keys, but make the selection to clear or delete all Secure
Boot Keys.
a.
Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen.
b.
Select the Security menu, select Secure Boot Configuration, and then follow the on-screen instructions.
c.
At the Secure Boot Configuration window, select Secure Boot, select Clear Secure Boot Keys, and then follow the on-screen instructions to continue.
Using HP Sure Start (select models only)
Select computer models are configured with HP Sure Start, a technology that continuously monitors your computer's BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start restores the BIOS to its previously safe state, without user intervention. Those select computer models ship with HP Sure Start configured and enabled. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.
To access the latest documentation on HP Sure Start, go to http://www.hp.com/support . Select Find your
product, and then follow the on-screen instructions.
Using HP Sure Start (select models only) 83
11 Power cord set requirements
The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac, or from 220 to 240 V ac.
The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
Power cord sets for use in other countries or regions must meet the requirements of the country and region where the computer is used.
Requirements for all countries
The following requirements are applicable to all countries and regions:
● The length of the power cord set must be at least 1.0 m (3.3 ft) and no more than 2.0 m (6.5 ft).
● All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used.
● The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating of 125 or 250 V ac, as required by the power system of each country or region.
● The appliance coupler must meet the mechanical configuration of an EN 60 320/IEC 320 Standard Sheet
C13 connector for mating with the appliance inlet on the back of the computer.
84 Chapter 11 Power cord set requirements
Requirements for specific countries and regions
Table 11-1 Power cord requirements for specific countries and regions
Country/region Accredited agency Applicable note number
Argentina
Australia
Austria
Belgium
Brazil
Canada
Chile
Denmark
Finland
France
Germany
India
Israel
Italy
Japan
The Netherlands
New Zealand
Norway
VDE
BIS
SII
IMQ
JIS
KEMA
SANZ
NEMKO
IRAM
SAA
OVE
CEBEC
ABNT
CSA
IMQ
DEMKO
FIMKO
UTE
3
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
2
The People's Republic of China
Saudi Arabia
Singapore
South Africa
South Korea
Sweden
Switzerland
Taiwan
CCC
SASO
PSB
SABS
KTL
SEMKO
SEV
BSMI
4
7
1
1
5
1
1
6
Thailand
The United Kingdom
TISI
ASTA
1
1
The United States UL 2
1.
The flexible cord must be Type HO5VV-F, 3-conductor, 0.75 mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.
Requirements for specific countries and regions 85
Table 11-1 Power cord requirements for specific countries and regions (continued)
Country/region Accredited agency Applicable note number
2.
The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) configuration. CSA or C-UL mark. UL file number must be on each element.
3.
The appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese
Dentori Law. The flexible cord must be Type VCTF, 3-conductor, 0.75 mm² or 1.25 mm² conductor size. The wall plug must be a two-pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V ac) configuration.
4.
The flexible cord must be Type RVV, 3-conductor, 0.75 mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the CCC certification mark.
5.
The flexible cord must be Type H05VV-F 3-conductor, 0.75 mm² conductor size. KTL logo and individual approval number must be on each element. Approval number and logo must be printed on a flag label.
6.
The flexible cord must be Type HVCTF 3-conductor, 1.25 mm² conductor size. Power cord set fittings (appliance coupler, cable, and wall plug) must bear the BSMI certification mark.
7.
For 127 V ac, the flexible cord must be Type SVT or SJT 3-conductor, 18 AWG, with plug NEMA 5-15P (15 A, 125 V ac), with UL and
CSA or C-UL marks. For 240 V ac, the flexible cord must be Type H05VV-F 3-conductor, 0.75 mm² or 1.00 mm² conductor size, with plug BS 1363/A with BSI or ASTA marks.
86 Chapter 11 Power cord set requirements
12 Recycling
When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal.
HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle .
87
Index
A
AC adapter, spare part numbers 22
antennas
audio-out (headphone)/audio-in
(microphone) combo jack,
B
backup, creating 72 backups 72
battery
removing 30 spare part number 30
battery connector board
removal 44 spare part number 16, 44
BIOS
determining version 64 downloading an update 64 updating 64
Bluetooth card
boot order changing using the f9 prompt
bottom cover
removing 29 spare part number 17, 29
Bracket Kit
contents 20 spare part number 20
buttons
C
Cable Kit
contents 19 spare part number 19
camera module
camera privacy cover
caps lock light, identifying 10
card reader board
removal 47 spare part number 16, 47
cautions
components
Computer Setup
navigating and selecting 63 restoring factory settings 63 starting 63 computer setup 63
D display assembly
removal 53 spare part numbers 18, 53
display bezel
display panel
display rear cover
docking
88 Index
E
electrostatic discharge (ESD) 24
F fan
fingerprint sensor assembly
removal 46 spare part number 16, 46
fingerprint sensor, identifying 11
G
graphics, product description 1
guidelines
H hard drive
removing 36 spare part numbers 17, 21, 36
Hard Drive Hardware Kit
heat sink
Hinge Kit
hot keys
break 13 insert 13 pause 13 programming query 13 scroll lock 13 hotkeys, using 13
HP PC Hardware Diagnostics UEFI
HP PC Hardware Diagnostics Windows
HP Recovery media
I integrated numeric keypad,
internal microphones, identifying 8
J jacks audio-out (headphone)/audio-in
(microphone) combo 5 network 5
K keyboard
keyboard/top cover
removal 62 spare part numbers 62
keypad
keys
L labels
Bluetooth 14 regulatory 14 serial number 14 service 14 wireless certification 14
lights
AC adapter and battery 6 battery 6
microphone mute 10 num lock 10 power 10
M mass storage devices, spare part
media card reader, product
memory
memory card reader, identifying 7
memory module
removal 31 spare part numbers 16, 31
microphone (audio-in) jack
microphone board
microphone mute light, identifying
mini card
product description 1 model name 1
N
O operating system, product
optical drive
P
pointing device, product
ports
power cable
power connector
power connector cable
removal 61 spare part number 61
power cord requirements for all countries
requirements for specific
power requirements, product
processor
product description
Index 89
product name and number,
R
HP Recovery partition 73 media 73
recovery media creating using HP Cloud Recovery
Download Tool 72 creating using Windows tools 72
regulatory information
regulatory label 14 wireless certification labels 14
Remote HP PC Hardware Diagnostics
UEFI settings
removal/replacement procedures, Authorized Service
removing personal data from volatile
RJ-45 (network) jack, identifying 5
RJ-45 (network) lights, identifying
RJ-45 (network), product
RTC battery
removal 49 spare part number 16, 49
S
Screw Kit, spare part number 22
security cable slot, identifying 7
security, product description 3
sensors
serial number, computer 14 service labels, locating 14
serviceability, product description 4
setup utility
navigating and selecting 63 restoring factory settings 63
slots
solid-state drive
removal 35 spare part numbers 16, 21, 35
speaker assembly
removal 38 spare part number 17, 38
specifications
Sure Start
system board
removal 50 spare part numbers 16, 50
system memory, removing personal
system restore point, creating 72
T thermal bracket
thermal material, replacement 41
touchpad
touchpad assembly
removal 45 spare part number 45
touchpad buttons
touchpad zone
traveling with the computer 14
U
USB board
removal 42 spare part number 16, 42
USB powered port, identifying 7
USB SuperSpeed port, identifying 5
USB Type-C power connector port,
USB Type-C SuperSpeed port,
V
W
Windows
backup 72 recovery media 72 system restore point 72
wireless antennas
wireless certification label 14
wireless light, identifying 10
wireless, product description 2
WLAN/Bluetooth combo card
removal 33 spare part number 16, 33
90 Index
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