5 Removal and replacement procedures for
Customer Self-Repair parts
This chapter provides removal and replacement procedures for Customer Self-Repair parts.
NOTE: The Customer Self-Repair program is not available in all locations. Installing a part that is not supported by the Customer Self-Repair program can void your warranty. Check your warranty to determine whether Customer Self-Repair is supported in your location.
Component replacement procedures
To remove and replace computer components, use these procedures.
NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com
, select your country or region, and then follow the on-screen instructions.
You must remove, replace, or loosen as many as 8 screws when you service Customer Self-Repair parts. Make special note of each screw size and location during removal and replacement.
Preparation for disassembly
To prepare to disassemble the computer, use these steps.
See
Removal and replacement procedures preliminary requirements on page 28
for initial safety procedures.
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
Bottom cover
To remove the bottom cover, use this procedure and illustration.
Table 5-1 Bottom cover description and part number
Description
Bottom cover for use in models with discrete graphics memory
Bottom cover for use in models with UMA graphics memory
Spare part number
M07138-001
M07137-001
Before removing the bottom cover, prepare the computer for disassembly ( Preparation for disassembly on page 33
).
Remove the bottom cover:
33
1.
Loosen the five captive Phillips screws that secure the bottom cover to the computer.
2.
Starting near the hinges, use a nonmarking, nonconductive tool to release the edges of the bottom cover from the computer (1).
3.
Remove the bottom cover from the computer (2).
To replace the bottom cover, reverse the removal procedures.
Memory modules
To remove the memory modules, use this procedure and illustration.
NOTE: You can upgrade or replace system memory only in models with UMA graphics memory. System memory is integrated into the system board on models with discrete graphics memory.
Table 5-2 Memory module descriptions and part numbers
Description
32 GB, DDR4-2666
16 GB, DDR4-2666
Spare part number
L50384-002
937438-852
34 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
Table 5-2 Memory module descriptions and part numbers (continued)
Description
8 GB, DDR4-2666
Memory module cover (included in Bracket Kit)
Spare part number
937236-852
M07145-001
Before removing the memory, follow these steps:
1.
Prepare the computer for disassembly (
Preparation for disassembly on page 33
).
2.
Remove the bottom cover ( Bottom cover on page 33 ).
3.
Disconnect the battery cable from the system board (see Battery on page 43 ).
If you are replacing a memory module, remove the existing memory module:
1.
Use the tab (1) to lift the cover off the memory modules (2). The cover is held in place by clips on the system board.
Component replacement procedures 35
2.
Spread the two retention clips outward (1) until the memory module tilts up at a 45° angle, and then remove the module (2). Use the same procedure to remove all memory modules.
IMPORTANT: To prevent damage to the memory module, hold the memory module by the edges only.
Do not touch the components on the memory module.
To protect a memory module after removal, place it in an electrostatic-safe container.
To install a memory module:
1.
Align the notched edge of the module with the tab in the slot (1), and then press the module into the slot at an angle until it is seated (2).
2.
Press down on the module until the side retention clips snap into place (3).
36 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
3.
Replace the cover by inserting the edges of the cover into the clips on the system board that surround the memory modules (1).
WLAN module
To remove the WLAN module, use this procedure and illustration.
Table 5-3 WLAN module descriptions and part numbers
Description
Intel Wi-Fi 6 AX201 + Bluetooth 5 (802.11ax 2 × 2, vPro)
Intel Wi-Fi 6 AX201 + Bluetooth 5 (802.11ax 2 × 2, non-vPro)
Spare part number
L57248-002
L57250-002
IMPORTANT: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore device functionality, and then contact technical support.
Before removing the WLAN module, follow these steps:
1.
Prepare the computer for disassembly (
Preparation for disassembly on page 33
).
2.
Remove the bottom cover ( Bottom cover on page 33 ).
3.
Disconnect the battery cable from the system board (see Battery on page 43 ).
Remove the WLAN module:
1.
Carefully disconnect the two antenna cables from the module (1).
Component replacement procedures 37
2.
Remove the Phillips M2.0 × 2.5 screw (2), and then remove the WLAN module (3).
NOTE: Models have either one or two WLAN antennas. On models with two antennas, the #1 white
WLAN antenna cable connects to the WLAN module #1 Main terminal. The #2 black WLAN antenna cable connects to the WLAN module #1 Aux terminal.
3.
If the WLAN antenna is not connected to the terminal on the WLAN module, install a protective sleeve on the antenna connector, as shown in the following illustration.
Reverse this procedure to install the WLAN module.
WWAN module
To remove the WWAN module, use this procedure and illustration.
38 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
Table 5-4 WWAN module descriptions and part numbers
Description
Intel XMM 7560 LTE-Advanced Pro (Cat16)
Intel XMM 7360 LTE-Advanced (Cat 9)
Spare part number
L40752-002
L70670-002
IMPORTANT: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore device functionality, and then contact technical support.
Before removing the WWAN module, follow these steps:
1.
Prepare the computer for disassembly (
Preparation for disassembly on page 33
).
2.
Remove the bottom cover ( Bottom cover on page 33 ).
3.
Disconnect the battery cable from the system board (see Battery on page 43 ).
Remove the WWAN module:
1.
Disconnect the WWAN antenna cables (1) from the terminals on the WWAN module.
2.
Remove the Phillips M2.0 × 2.0 screw (2) that secures the WWAN module to the bottom cover. (The
WWAN module tilts up.)
3.
Remove the WWAN module (3) by pulling the module away from the slot at an angle.
NOTE: When viewed with the antenna terminals at the top of the module, the white WWAN antenna cables connects to the terminal to the left of the black WWAN antenna cables.
Component replacement procedures 39
4.
If the WWAN antenna is not connected to the terminal on the WWAN module, a protective sleeve must be installed on the antenna connector, as shown in the following illustration.
Reverse this procedure to install the WWAN module.
Solid-state drive
To remove the M.2 solid-state drive, use this procedure and illustration.
Table 5-5 Solid-state drive descriptions and part numbers
Description
2 TB, PCIe, TLC
1 TB, PCIe, TLC
512 GB, PCIe, TLC, self-encrypting drive (SED)
512 GB, PCIe + 32 GB Optane memory
256 GB, PCIe, TLC
256 GB, PCIe, TLC, self-encrypting drive (SED)
256 GB, PCIe, value
256 GB, PCIe + 16 GB Optane memory
128 GB, SATA-3, TLC
Solid-state drive cover (included in Bracket Kit)
Before removing the solid-state drive, follow these steps:
1.
Prepare the computer for disassembly ( Preparation for disassembly on page 33 ).
2.
Remove the bottom cover (
Bottom cover on page 33
).
3.
Disconnect the battery cable from the system board (see
Battery on page 43
).
Remove the solid-state drive:
Spare part number
L85358-002
L85348-002
L85368-002
L85366-002
L85350-002
M07245-002
L85354-002
L85356-002
L85346-002
M07145-001
40 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
▲ Use the tab (1) to lift the cover off the solid-state drive (2). The cover is held in place by clips on the system board.
1.
Remove the Phillips M2.0 × 2.5 screw (1) that secures the drive to the computer.
2.
Pull the drive away from the socket to remove it (2).
Component replacement procedures 41
3.
Replace the cover by inserting the edges of the cover into the clips on the system board near the sides of the solid-state drive.
To install the solid-state drive, reverse the removal procedures.
NOTE: Solid-state drives are designed with a notch to prevent incorrect insertion.
42 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
