HP Pavilion x360 15.6 inch 2-in-1 Laptop PC 15-er0000 Guide
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Maintenance and Service Guide
SUMMARY
This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.
© Copyright 2021 HP Development Company,
L.P.
AMD is a trademark of Advanced Micro Devices,
Inc. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license.
Intel, Core, Iris, Pentium, Optane and vPro are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries.
Microsoft and Windows are either registered trademarks or trademarks of Microsoft
Corporation in the United States and/or other countries. USB Type-C and USB-C are registered trademarks of USB Implementers
Forum. DisplayPort™ and the DisplayPort™ logo are trademarks owned by the Video
Electronics Standards Association (VESA®) in the United States and other countries.
The information contained herein is subject to change without notice. The only warranties for
HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
First Edition: January 2021
Document Part Number: M34755-001
Product notice
This guide describes features that are common to most models. Some features may not be available on your computer.
Not all features are available in all editions or versions of Windows. Systems may require upgraded and/or separately purchased hardware, drivers, software or BIOS update to take full advantage of Windows functionality.
Windows 10 is automatically updated, which is always enabled. ISP fees may apply and additional requirements may apply over time for updates. Go to http://www.microsoft.com for details.
To access the latest user guides, go to http://www.hp.com/support , and follow the instructions to find your product. Then select
Manuals.
Software terms
By installing, copying, downloading, or otherwise using any software product preinstalled on this computer, you agree to be bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the entire unused product (hardware and software) within 14 days for a full refund subject to the refund policy of your seller.
For any further information or to request a full refund of the price of the computer, please contact your seller.
Safety warning notice
Reduce the possibility of heat-related injuries or of overheating the computer by following the practices described.
WARNING!
To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to come into contact with the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply with the user-accessible surface temperature limits defined by applicable safety standards.
iii
iv Safety warning notice
Table of contents
v
vi
Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..... 54
Accessing HP PC Hardware Diagnostics Windows from HP Help and Support
Accessing HP PC Hardware Diagnostics Windows from Support Assistant ................... 58
Downloading the latest HP PC Hardware Diagnostics Windows version from HP ......... 58
Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store ..... 58
Downloading HP Hardware Diagnostics Windows by product name or number
Downloading the latest HP PC Hardware Diagnostics UEFI version .............................. 60
Downloading HP PC Hardware Diagnostics UEFI by product name or number
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ................. 61
vii
viii
1 Product description
This table provides detailed product information.
Table 1-1 Product components and their descriptions
Category Description
Product Name
Processors
Graphics
Display
Memory
Primary storage
HP Pavilion x360 15 Convertible PC
Model number: 15-er0xxx
CTO Model: 15t-er000
Intel® processors
Intel Core™ i7-1165G7 (2.80 GHz base frequency, up to 4.70 GHz with Intel Turbo Boost Technology, 12 MB cache, 4 cores)
Intel Core i5-1135G7 (2.40 GHz base frequency, up to 4.20 GHz with Intel Turbo Boost Technology, 8 MB cache, 4 cores)
Intel Core i3-1125G4 (2.00 GHz base frequency, up to 3.70 GHz with Intel Turbo Boost Technology, 8 MB cache, 4 cores)
Intel Core i3-1115G4 (3.00 GHz base frequency, up to 4.10 GHz with Intel Turbo Boost Technology, 6 MB cache, 2 cores)
Intel 7505 Pentium® Gold (2.00 GHz base frequency, up to 3.50 GHz with Intel Turbo Boost Technology, 4 MB cache, 2 cores)
Internal graphics
Intel Iris® X e Graphics (i7/i5 processors)
Intel UHD Graphics (i3/Pentium processors)
Supports HD Decode, DX12, and HDMI
39.6 cm (15.6 in), WLED, narrow bezel, eDP 1.2 without PSR, antiglare, 45% NTSC, 250 nits, touch screen
Full high definition (FHD) (1920 × 1080), IPS, UWVA
High definition (HD) (1366 × 768), SVA
Not customer-accessible
Up to 16 GB of DDR4-3200 dual-channel support
Supports the following configurations:
● 16 GB (8 × 2)
● 12 GB (8 + 4)
● 8 GB (8 × 1 or 4 × 2)
● 4 GB (4 × 1)
M.2 2280 solid-state drives (NGFF)
1 TB, PCIe, value
1
Table 1-1 Product components and their descriptions (continued)
Category Description
Audio and video
Wireless
Card reader
Ports
Digital pen
Sensors
Keyboard/pointing devices
512 GB, PCIe, value
512 GB, PCIe-3 × 2 × 2 + 32 GB Optane™ memory
256 GB, PCIe, value
256 GB, PCIe-3 × 2 × 2 + 16 GB Optane memory
HP Wide Vision HD Camera: indicator LED, USB2.0, HD BSI sensor, f2.0, WDR, 88° WFOV
720p by 30 frames per second
Dual array digital microphone with appropriate software: beam forming, echo cancellation, and noise suppression
Dual speakers
Audio brand: B&O
Audio control panel: B&O Audio Control
Supports speaker swap
Supports Cortana (far field)
Supports Alexa
Supports HP Audio Boost
Wireless Local Area Network (WLAN) (select products only)
Intel Wi-Fi 6 AX201 802.11ax (2 × 2) and Bluetooth® 5 (non-vPro®)
Intel Wireless-AC 9461 802.11b/g/n/ac (1 × 1 Bluetooth 5 Combo)
Realtek 8852AE-VT Wi-Fi® 6 Bluetooth 5.2 WLAN
Micro Secure Digital (SD) Media Reader
Push-push insertion/removal
HDMI 2.0
Audio-out (headphone)/audio-in (microphone) combo jack
USB 3.2 Gen 2 Type-C (supports power delivery 3.0, data transfer, Display Port 1.4, HDMI 2.0 out, HP Sleep &
Charge)
(2) USB 3.2 Gen 1 Type-A port
AC Smart Pin adapter plug
HP Pen with cable
Accelerometer + Gyroscope accelerometer
HP Premium Keyboard
Full size, textured, island style
Backlit, 2-coat paint, island style
Backlit, 3-coat paint, island style
Touchpad
2 Chapter 1 Product description
Table 1-1 Product components and their descriptions (continued)
Category Description
Clickpad with image sensor
Multitouch gestures enabled
Precision touchpad supported
Supports modern trackpad gestures
Taps enabled as default
Power requirements Battery
3 cell, 43 Whr, li polymer
Long life
Fast charge technology
Smart AC adapters
Security
Operating system
65 W, right angle, 4.5 mm, 1.8 m (6.0 ft)
45 W, right angle, 4.5 mm, 1.8 m (6.0 ft)
Power cord
C5, 1.0 m (3.3 ft) conventional
Trusted Platform Module (TPM) 2.0
Fingerprint reader (select products only)
Windows® 10 Home 64
Windows 10 Home 64 Plus
Serviceability
Windows 10 Home 64 Plus Single Language
Windows 10 Home 64 Plus Single Language Africa Market PPP
Windows 10 Home 64 Single Language
Windows 10 Home 64 Single Language Africa Market PPP
Windows 10 Home 64 Single Language Value Africa Market PPP
Windows 10 Home 64 Value Single Language
Windows 10 Home S 64
Windows 10 Pro 64
End user replaceable parts
AC adapter
3
2 Getting to know your computer
Your computer features top-rated components. This chapter provides details about your components, where they are located, and how they work.
Right side
Identify the components on the right side of the computer.
Table 2-1 Right-side components and their descriptions
Component
(1)
(2)
Speaker microSD™ memory card reader
(3)
(4)
USB SuperSpeed ports (2)
AC adapter and battery light
Description
Produces sound.
Reads optional memory cards that enable you to store, manage, share, or access information.
To insert a card:
1.
Hold the card label-side up, with connectors facing the computer.
2.
Insert the card into the memory card reader, and then press in on the card until it is firmly seated.
To remove a card:
▲ Press in on the card, and then remove it from the memory card reader.
Connect a USB device, provide high-speed data transfer, and (for select products) charge small devices (such as a smartphone) when the computer is on or in Sleep mode.
NOTE: Use a standard USB Type-A charging cable or cable adapter (purchased separately) when charging a small external device.
● White: The AC adapter is connected and the battery is fully charged.
● Blinking amber: The AC adapter is disconnected and the battery has reached a low battery level.
● Amber: The AC adapter is connected and the battery is charging.
4 Chapter 2 Getting to know your computer
Table 2-1 Right-side components and their descriptions (continued)
Component Description
(5) Power connector
● Off: The battery is not charging.
Connects an AC adapter.
Left side
Identify the components on the left side of the computer.
Table 2-2 Left-side components and their descriptions
Component
(1)
(2)
(3)
(4)
HDMI port
USB Type-C® power connector and SuperSpeed port
Vent
Audio-out (headphone)/Audio-in (microphone) combo jack
Description
Connects an optional video or audio device, such as a highdefinition television, any compatible digital or audio component, or a high-speed High-Definition Multimedia Interface (HDMI) device.
Connects an AC adapter that has a USB Type-C connector, supplying power to the computer and, if needed, charging the computer battery.
– and –
Connects a USB device, provides high-speed data transfer, and
(for select products) charges small devices (such as a smartphone) when the computer is on or in Sleep mode.
NOTE: Use a standard USB Type-C charging cable or cable adapter (purchased separately) when charging a small external device.
– and –
Connects a display device that has a USB Type-C connector, providing DisplayPort™ output.
Enables airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional standalone microphones.
Left side 5
Table 2-2 Left-side components and their descriptions (continued)
Component Description
(5) Speaker
WARNING!
To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset.
For additional safety information, see the Regulatory, Safety,
and Environmental Notices.
To access this guide:
▲ Type HP Documentation in the taskbar search box, and then select HP Documentation.
NOTE: When a device is connected to the jack, the computer speakers are disabled.
Produces sound.
Display
The computer display can include essential components such as speakers, antennas, cameras, and microphones.
Low blue light mode (select products only)
Your computer display is shipped from the factory in low blue light mode for improved eye comfort and safety. Also, blue light mode automatically adjusts blue light emissions when you are using the computer at night or for reading.
WARNING!
To reduce the risk of serious injury, read the Safety & Comfort Guide. It describes proper workstation setup and proper posture, health, and work habits for computer users. The Safety & Comfort
Guide also provides important electrical and mechanical safety information. The Safety & Comfort Guide is available on the web at http://www.hp.com/ergo .
6 Chapter 2 Getting to know your computer
Table 2-3 Display components and their descriptions
Component Description
(1) WLAN antennas*
Internal microphones (2)
Camera
Send and receive wireless signals to communicate with wireless local area networks (WLANs).
Record sound.
(2)
(3) Allows you to video chat, record video, and record still images. Some cameras also allow a facial recognition logon to Windows, instead of a password logon.
NOTE: Camera functions vary depending on the camera hardware and software installed on your product.
On: The camera is in use.
(4) Camera light
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.
To access this guide:
▲ Type HP Documentation in the taskbar search box, and then select HP Documentation.
Keyboard area
Keyboards can vary by language.
Touchpad settings and components
Learn the touchpad settings and components
Touchpad settings
Learn how to adjust touchpad settings.
Adjusting touchpad settings
Use these steps to adjust touchpad settings and gestures.
1.
Type touchpad settings in the taskbar search box, and then press enter .
2.
Choose a setting.
Turning on the touchpad
Follow these steps to turn on the touchpad.
1.
Type touchpad settings in the taskbar search box, and then press enter .
2.
Using an external mouse, click the touchpad button.
If you are not using an external mouse, press the Tab key repeatedly until the pointer rests on the
touchpad button. Then press the spacebar to select the button.
Keyboard area 7
Touchpad components
Identify the touchpad components.
Table 2-4 Touchpad components and their descriptions
Component
(1) Touchpad zone
(2)
(3)
Left control zone
Right control zone
Description
Reads your finger gestures to move the pointer or activate items on the screen.
Textured area that allows you to perform additional gestures.
Textured area that allows you to perform additional gestures.
Lights
Identify the lights on the computer.
8 Chapter 2 Getting to know your computer
Table 2-5 Lights and their descriptions
Component
(1) Caps lock light
(2) Mute light
(3) Power light
Button and fingerprint reader
Identify the computer button and fingerprint reader.
Description
On: Caps lock is on, which switches the key input to all capital letters.
● On: Computer sound is off.
● Off: Computer sound is on.
● On: The computer is on.
● Blinking (select products only): The computer is in the
Sleep state, a power-saving state. The computer shuts off power to the display and other unnecessary components.
● Off: Depending on your computer model, the computer is off, in Hibernation, or in Sleep. Hibernation is the powersaving state that uses the least amount of power.
Fingerprint readers, which enable a fingerprint logon, can be located on the touchpad, on a side panel of the computer, or on the top cover below the keyboard.
IMPORTANT: To verify that your computer supports fingerprint reader sign-in, type Sign-in options in the taskbar search box and follow the on-screen instructions. If Fingerprint reader is not listed as an option, then your computer does not include a fingerprint reader.
Table 2-6 Button and fingerprint reader and their descriptions
Component Description
(1) Power button ● When the computer is off, press the button briefly to turn on the computer.
Keyboard area 9
Table 2-6 Button and fingerprint reader and their descriptions (continued)
Component Description
● When the computer is on, press the button briefly to initiate Sleep.
● When the computer is in the Sleep state, press the button briefly to exit Sleep (select products only).
● When the computer is in Hibernation, press the button briefly to exit Hibernation.
IMPORTANT: Pressing and holding down the power button results in the loss of unsaved information.
If the computer has stopped responding and shutdown procedures are ineffective, press and hold the power button down for at least 10 seconds to turn off the computer.
To learn more about your power settings, see your power options:
(2) Fingerprint reader (select products only)
▲ Right-click the Power icon
Options.
, and then select Power
Allows a fingerprint logon to Windows, instead of a password logon.
▲ Swipe down across the fingerprint reader.
IMPORTANT: To prevent fingerprint logon issues, be sure when you register your fingerprint that all sides of your finger are registered by the fingerprint reader.
Special keys
Identify the special keys.
Table 2-7 Special keys and their descriptions
Component
(1) esc key
10 Chapter 2 Getting to know your computer
Description
Displays system information when pressed in combination with the fn key.
Table 2-7 Special keys and their descriptions (continued)
Component
(2) fn key
(3)
(4)
(5)
Windows key
Action keys
Power button
Description
Executes specific functions when pressed in combination with another key.
Opens the Start menu.
NOTE: Pressing the Windows key again will close the Start menu.
Execute frequently used system functions as defined by the icon symbols on f1 through f12 function keys.
● When the computer is off, press the button briefly to turn on the computer.
● When the computer is on, press the button briefly to initiate Sleep.
● When the computer is in the Sleep state, press the button briefly to exit Sleep (select products only).
● When the computer is in Hibernation, press the button briefly to exit Hibernation.
IMPORTANT: Pressing and holding down the power button results in the loss of unsaved information.
If the computer has stopped responding and shutdown procedures are ineffective, press and hold the power button down for at least 10 seconds to turn off the computer.
To learn more about your power settings, see your power options:
(6)
(7) num lock key
Integrated numeric keypad
▲ Right-click the Power icon
Options.
, and then select Power
Alternates between the navigational and numeric functions on the integrated numeric keypad.
A separate keypad to the right of the alphabet keyboard. When num lock is pressed, the keypad can be used like an external numeric keypad.
NOTE: If the keypad function is active when the computer is turned off, that function is reinstated when the computer is turned back on.
Bottom
Identify the bottom components.
Bottom 11
Table 2-8 Bottom components and their descriptions
Component
(1)
(2)
Speakers (2)
Vent
Description
Produce sound.
Enables airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
Labels
The labels affixed to the computer provide information that you might need when you troubleshoot system problems or travel internationally with the computer. Labels can be in paper form or imprinted on the product.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a tablet kickstand.
● Service label—Provides important information to identify your computer. When contacting support, you might be asked for the serial number, the product number, or the model number. Locate this information before you contact support.
Your service label will resemble one of the following examples. Refer to the illustration that most closely matches the service label on your computer.
12 Chapter 2 Getting to know your computer
Table 2-9 Service label components
Component
(1) HP product name
(2) Model number
(3) Warranty period
(4) Product ID
(5) Serial number
Table 2-10 Service label components
Component
(1) HP product name
(2) Product ID
(3) Serial number
(4) Warranty period
● Regulatory label(s)—Provide(s) regulatory information about the computer.
● Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use.
Labels 13
3 Illustrated parts catalog
Use this table to determine the spare parts that are available for the computer.
Computer major components
To identify the computer major components, use this illustration and table.
NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com
, select your country or region, and then follow the on-screen instructions.
NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
14 Chapter 3 Illustrated parts catalog
(2)
(3)
(4)
(5)
(6)
(7)
(8)
Table 3-1 Computer major component descriptions and part numbers
Item Component
(1)
(9)
(10)
(11)
(12)
(13)
(14)
(15)
Display assembly
NOTE: Display spare parts are available only as subcomponents.
Top cover/keyboard
Not backlit, no fingerprint reader
Not backlit, includes fingerprint reader
Backlit, no fingerprint reader
Backlit, includes fingerprint reader
Touchpad
NOTE: The touchpad cable is available as spare part number M45112-001.
Touchpad bracket
Fingerprint reader
NOTE: The fingerprint reader cable is available in the Cable Kit as spare part number
M45391-001.
Fingerprint reader bracket
Speakers (left and right)
System board (includes integrated processor)
Intel Core i7-1165G7
Intel Core i5-1135G7
Intel Core i3-1125G4
Intel Core i3-1115G4
Intel Pentium Gold 7505
Fan
Heat sink (includes replacement thermal material)
Memory modules (DDR4, PC-3200)
8 GB
4 GB
Memory cover
WLAN module
Intel Wi-Fi 6 AX201 802.11ax (2 × 2) and Bluetooth 5 (non-vPro)
Intel Wireless-AC 9461 802.11ac 1 × 1 Wi-Fi + Bluetooth 5
Realtek Wi-Fi 6 RTL8852AE-VT + Bluetooth 5.2
Power connector cable
Solid-state drive (PCIe)
Spare part number not available as a spare part
M45127-xx1
M45128-xx1
M45129-xx1
M45130-xx1
M45111-001 not available as a spare part
M45007-001 not available as a spare part
M45122-001
M45125-601
M45124-601
M46656-601
M45123-601
M45126-601
M45131-001
M45132-001
L46598-005
L83673-005 not available as a spare part
L92724-005
L25889-005
M34029-005
M45022-001
Computer major components 15
(16)
(17)
(18)
(19)
Table 3-1 Computer major component descriptions and part numbers (continued)
Item Component
NOTE: The thermal pad for use with solid-state drives are available as spare part number M45025-001.
1 TB
512 GB
512 GB, PCIe + 32 GB Optane memory
256 GB, PCIe
256 GB, PCIe + 16 GB Optane memory
Solid-state drive cover
Battery (3 cell, 43 Whr)
Bottom cover
Rubber feet
Spare part number
L85370-005
L85364-005
L85366-005
L85354-005
L85356-005 not available as a spare part
M24648-006
M45109-001
M45110-001
Display assembly subcomponents
To identify the display assembly subcomponents, use this illustration and table.
Table 3-2 Display component descriptions and part numbers
Item Component
(1) Touch panel kit
HD
16 Chapter 3 Illustrated parts catalog
Spare part number
M45119-001
(3)
(4)
(5)
(6)
(7)
Table 3-2 Display component descriptions and part numbers (continued)
Item Component
(2)
FHD
Touch control board
(8)
(9)
Display/touch control board cable
Camera module
Camera cable
WLAN antennas and cables
Hinges (left and right)
FHD models
HD models
Hinge covers
FHD models
HD models
Display back cover
HD models
FHD models
Miscellaneous parts
To identify the miscellaneous parts, use this table.
Table 3-3 Miscellaneous part descriptions and part numbers
Component
AC adapters
65 W, nPFC, SMART, 3 pin, 4.5 mm
45 W, nPFC, SMART, RC, 4.5 mm, nonslim
Screw Kit
Miscellaneous Adhesive Tape Kit
External DVD±RW drive
Active pen, Sunwoda
Pen tip, Sunwoda
Zenvo Pen with cable
Adapters
HDMI-to-VGA adapter
USB-to-Gigabit RJ-45 adapter
Spare part number
710412-001
741727-001
M45121-001
M45133-001
747080-001
910942-001
L04536-001
L95614-001
701943-001
829941-001
Miscellaneous parts 17
Spare part number
M45118-001 not available as a spare part
M45120-001
M48775-001
M45390-001
M45106-001
M07104-001
M45115-001
M45114-001
M45117-001
M45116-001
M45107-001
M45108-001
Table 3-3 Miscellaneous part descriptions and part numbers (continued)
Component
USB-C-to-RJ-45 adapter
USB-C-to-HDMI 2.0 adapter
USB-C-to-USB-A adapter
Power cord (C5, conventional, 1.0 m [3.3 ft])
Denmark
Europe (Austria, Belgium, Finland, France, Germany, the Netherlands, Norway, and Sweden)
Israel
North America
South Africa
Switzerland
The United Kingdom
Spare part number
855560-001
935325-001
833960-001
L19360-001
L19361-001
L19362-001
L19367-001
L19369-001
L19370-001
L19373-001
18 Chapter 3 Illustrated parts catalog
4 Removal and replacement procedures preliminary requirements
Use this information to properly prepare to disassemble and reassemble the computer.
Tools required
You need the following tools to complete the removal and replacement procedures:
● Nonconductive, nonmarking pry tool
● Magnetic Phillips P1 screwdriver
Service considerations
The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying screws) away from the work area to prevent damage.
Plastic parts
Using excessive force during disassembly and reassembly can damage plastic parts.
Cables and connectors
Handle cables with extreme care to avoid damage.
IMPORTANT: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer.
Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables. Be sure that cables are routed so that they cannot be caught or snagged as you remove or replace parts. Handle flex cables with extreme care; these cables tear easily.
Drive handling
Note the following guidelines when handling drives.
Tools required 19
IMPORTANT: Drives are fragile components. Handle them with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions:
Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid touching the connector.
Before removing an optical drive, be sure that a disc is not in the drive, and be sure that the optical drive tray is closed.
Handle drives on surfaces covered with at least 2.54 cm (1 inch) of shock-proof foam.
Avoid dropping drives from any height onto any surface.
After removing a hard drive or an optical drive, place it in a static-proof bag.
Avoid exposing an internal hard drive to products that have magnetic fields, such as monitors or speakers.
Avoid exposing a drive to temperature extremes or liquids.
If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective packaging, and label the package “FRAGILE.”
Electrostatic discharge information
A sudden discharge of static electricity from your finger or other conductor can destroy static-sensitive devices or microcircuitry. Often the spark is neither felt nor heard, but damage occurs. An electronic device exposed to electrostatic discharge (ESD) might not appear to be affected at all and can work perfectly throughout a normal cycle. The device might function normally for a while, but it has been degraded in the internal layers, reducing its life expectancy.
Networks built into many integrated circuits provide some protection, but in many cases, the discharge contains enough power to alter device parameters or melt silicon junctions.
IMPORTANT: To prevent damage to the device when you remove or install internal components, observe these precautions:
Keep components in their electrostatic-safe containers until you are ready to install them.
Before touching an electronic component, discharge static electricity by using the guidelines described
Personal grounding methods and equipment on page 21 .
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
If you remove a component, place it in an electrostatic-safe container.
Generating static electricity
Follow these static electricity guidelines.
● Different activities generate different amounts of static electricity.
● Static electricity increases as humidity decreases.
Table 4-1 Static electricity occurrence based on activity and humidity
Event
Walking across carpet
55%
7,500 V
Relative humidity
40%
15,000 V
10%
35,000 V
20 Chapter 4 Removal and replacement procedures preliminary requirements
Table 4-1 Static electricity occurrence based on activity and humidity (continued)
Relative humidity
Walking across vinyl floor
Motions of bench worker
Removing DIPs (dual in-line packages) from plastic tube
Removing DIPs from vinyl tray
Removing DIPs from polystyrene foam
Removing bubble pack from PCB (printed circuit board)
Packing PCBs in foam-lined box
3,000 V
400 V
400 V
2,000 V
3,500 V
7,000 V
5,000 V
Multiple electric components can be packaged together in plastic tubes, trays, or polystyrene foam.
5,000 V
800 V
700 V
4,000 V
5,000 V
20,000 V
11,000 V
NOTE: As little as 700 V can degrade a product.
Preventing electrostatic damage to equipment
Many electronic components are sensitive to ESD. Circuitry design and structure determine the degree of sensitivity. The following packaging and grounding precautions are necessary to prevent static electricity damage to electronic components.
● To avoid hand contact, transport products in static-safe containers such as tubes, bags, or boxes.
● Protect all electrostatic parts and assemblies with conductive or approved containers or packaging.
● Keep electrostatic-sensitive parts in their containers until they arrive at static-free stations.
● Place items on a grounded surface before removing them from their container.
● Always be properly grounded when touching a sensitive component or assembly.
● Avoid contact with pins, leads, or circuitry.
● Place reusable electrostatic-sensitive parts from assemblies in protective packaging or conductive foam.
Personal grounding methods and equipment
Using certain equipment can prevent static electricity damage to electronic components.
● Wrist straps are flexible straps with a maximum of 1 MΩ ±10% resistance in the ground cords. To provide proper ground, a strap must be worn snug against bare skin. The ground cord must be connected and fit snugly into the banana plug connector on the grounding mat or workstation.
● Heel straps/Toe straps/Boot straps can be used at standing workstations and are compatible with most types of shoes or boots. On conductive floors or dissipative floor mats, use them on both feet with a maximum of 1 MΩ ±10% resistance between the operator and ground.
Table 4-2 Static shielding protection levels
Static shielding protection levels
Method
Antistatic plastic
Voltage
1,500
12,000 V
6,000 V
2,000 V
11,500 V
14,500 V
26,500 V
21,000 V
Electrostatic discharge information 21
Table 4-2 Static shielding protection levels (continued)
Static shielding protection levels
Carbon-loaded plastic
Metallized laminate
7,500
15,000
Grounding the work area
To prevent static damage at the work area, follow these precautions.
● Cover the work surface with approved static-dissipative material.
● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment.
● Use static-dissipative mats, foot straps, or air ionizers to give added protection.
● Handle electrostatic sensitive components, parts, and assemblies by the case or PCB laminate. Handle them only at static-free work areas.
● Turn off power and input signals before inserting and removing connectors or test equipment.
● Use fixtures made of static-safe materials when fixtures must directly contact dissipative surfaces.
● Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids and polystyrene foam.
● Use conductive field service tools, such as cutters, screwdrivers, and vacuums.
● Avoid contact with pins, leads, or circuitry.
Recommended materials and equipment
HP recommends certain materials and equipment to prevent static electricity.
● Antistatic tape
● Antistatic smocks, aprons, or sleeve protectors
● Conductive bins and other assembly or soldering aids
● Conductive foam
● Conductive tabletop workstations with ground cord of 1 MΩ ±10% resistance
● Static-dissipative table or floor mats with hard tie to ground
● Field service kits
● Static awareness labels
● Wrist straps and footwear straps providing 1 MΩ ±10% resistance
● Material handling packages
● Conductive plastic bags
● Conductive plastic tubes
● Conductive tote boxes
● Opaque shielding bags
22 Chapter 4 Removal and replacement procedures preliminary requirements
● Transparent metallized shielding bags
● Transparent shielding tubes
Cleaning your computer
Cleaning your computer regularly removes dirt and debris so that your device continues to operate at its best.
Use the following information to safely clean the external surfaces of your computer.
Enabling HP Easy Clean (select products only)
HP Easy Clean helps you to avoid accidental input while you clean the computer surfaces. This software disables devices such as the keyboard, touch screen, and touchpad for a preset amount of time so that you can clean all computer surfaces.
1.
Start HP Easy Clean in one of the following ways:
● Select the Start menu, and then select HP Easy Clean.
– or –
● Select the HP Easy Clean icon in the taskbar.
– or –
● Select Start, and then select the HP Easy Clean tile.
2.
for the recommended steps to clean the high-touch, external surfaces on your computer.
After you remove the dirt and debris, you can also clean the surfaces with a disinfectant. See
bacteria and viruses.
Removing dirt and debris from your computer
Here are the recommended steps to clean dirt and debris from your computer.
For computers with wood veneer, see Caring for wood veneer (select products only) on page 25
.
1.
Wear disposable gloves made of latex (or nitrile gloves, if you are latex-sensitive) when cleaning the surfaces.
2.
Turn off your device and unplug the power cord and other connected external devices. Remove any installed batteries from items such as wireless keyboards.
CAUTION: To prevent electric shock or damage to components, never clean a product while it is turned on or plugged in.
3.
Moisten a microfiber cloth with water. The cloth should be moist, but not dripping wet.
IMPORTANT: To avoid damaging the surface, avoid abrasive cloths, towels, and paper towels.
4.
Wipe the exterior of the product gently with the moistened cloth.
IMPORTANT: Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.
Cleaning your computer 23
5.
Start with the display (if applicable). Wipe carefully in one direction, and move from the top of the display to the bottom. Finish with any flexible cables, like power cord, keyboard cable, and USB cables.
6.
Be sure that surfaces have completely air-dried before turning the device on after cleaning.
7.
Discard the gloves after each cleaning. Clean your hands immediately after you remove the gloves.
external surfaces on your computer to help prevent the spread of harmful bacteria and viruses.
Cleaning your computer with a disinfectant
The World Health Organization (WHO) recommends cleaning surfaces, followed by disinfection, as a best practice for preventing the spread of viral respiratory illnesses and harmful bacteria.
After cleaning the external surfaces of your computer using the steps in
Removing dirt and debris from your computer on page 23
, Caring for wood veneer (select products only) on page 25 , or both, you might also
choose to clean the surfaces with a disinfectant. A disinfectant that is within HP’s cleaning guidelines is an alcohol solution consisting of 70% isopropyl alcohol and 30% water. This solution is also known as rubbing alcohol and is sold in most stores.
Follow these steps when disinfecting high-touch, external surfaces on your computer:
1.
Wear disposable gloves made of latex (or nitrile gloves, if you are latex-sensitive) when cleaning the surfaces.
2.
Turn off your device and unplug the power cord and other connected external devices. Remove any installed batteries from items such as wireless keyboards.
CAUTION: To prevent electric shock or damage to components, never clean a product while it is turned on or plugged in.
3.
Moisten a microfiber cloth with a mixture of 70% isopropyl alcohol and 30% water. The cloth should be moist, but not dripping wet.
CAUTION: Do not use any of the following chemicals or any solutions that contain them, including spray-based surface cleaners: bleach, peroxides (including hydrogen peroxide), acetone, ammonia, ethyl alcohol, methylene chloride, or any petroleum-based materials, such as gasoline, paint thinner, benzene, or toluene.
IMPORTANT: To avoid damaging the surface, avoid abrasive cloths, towels, and paper towels.
4.
Wipe the exterior of the product gently with the moistened cloth.
IMPORTANT: Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.
5.
Start with the display (if applicable). Wipe carefully in one direction, and move from the top of the display to the bottom. Finish with any flexible cables, like power cord, keyboard cable, and USB cables.
6.
Be sure that surfaces have completely air-dried before turning the device on after cleaning.
7.
Discard the gloves after each cleaning. Clean your hands immediately after you remove the gloves.
24 Chapter 4 Removal and replacement procedures preliminary requirements
Caring for wood veneer (select products only)
Your product might feature high-quality wood veneer. As with all natural wood products, proper care is important for best results over the life of the product. Because of the nature of natural wood, you might see unique variations in the grain pattern or subtle variations in color, which are normal.
● Clean the wood with a dry, static-free microfiber cloth or chamois.
● Avoid cleaning products containing substances such as ammonia, methylene chloride, acetone, turpentine, or other petroleum-based solvents.
● Do not expose the wood to sun or moisture for long periods of time.
● If the wood becomes wet, dry it by dabbing with an absorbent, lint-free cloth.
● Avoid contact with any substance that might dye or discolor the wood.
● Avoid contact with sharp objects or rough surfaces that might scratch the wood.
See
Removing dirt and debris from your computer on page 23 for the recommended steps to clean the high-
touch, external surfaces on your computer. After you remove the dirt and debris, you can also clean the surfaces with a disinfectant. See
Cleaning your computer with a disinfectant on page 24
for sanitizing guidelines to help prevent the spread of harmful bacteria and viruses.
Packaging and transporting guidelines
Follow these grounding guidelines when packaging and transporting equipment.
● To avoid hand contact, transport products in static-safe tubes, bags, or boxes.
● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.
● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
● Place items on a grounded surface before removing items from their containers.
● Always be properly grounded when touching a component or assembly.
● Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.
● Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging. When grounding is not possible, use an ionizer to dissipate electric charges.
Accessing support information
Use this information to find the HP support that you need.
Table 4-3 Support information locations
Service consideration Path to access information
Records of reported failure incidents stored on the computer
Windows:
Pre-operating system failures are logged in the BIOS Event Log. To view the BIOS
Event Log:
1.
Press the power button.
2.
Immediately and repeatedly press esc when the power button light turns white.
Packaging and transporting guidelines 25
Table 4-3 Support information locations (continued)
Service consideration Path to access information
NOTE: If you do not press esc at the appropriate time, you must restart the computer and again repeatedly press esc when the power button light turns white to access the utility.
3.
Press f10 to enter the BIOS setup.
4.
(On commercial products) Under the Main tab, select BIOS event log, and then select View BIOS Event Log.
- or -
(On consumer products) Under the Main tab, select System Log.
Post operating system failures are logged in the Event Viewer.
1.
Turn on the computer and allow the operating system to open.
2.
Click the search icon in the taskbar.
Technical bulletins
3.
Type Event Viewer , and then press enter .
4.
Select the log from the left panel. Details display in the right panel.
Chrome:
1.
Go to support.google.com/chrome .
2.
Search collect Chrome device logs .
To locate technical bulletins:
1.
Go to www.hp.com
.
2.
Place the cursor over Problem solving to display more options.
3.
Select Support & Troubleshooting.
4.
Type the serial number, product number, or product name to go to the product support page.
5.
Select Advisories to view technical bulletins.
Repair professionals To locate repair professionals:
1.
Go to www.hp.com
.
2.
Place the cursor over Support resources to display more options.
3.
Select Authorized service providers.
Component and diagnosis information, failure detection, and required action
To locate diagnosis information and actions:
1.
Go to http://www.hp.com/go/techcenter/pcdiags .
2.
Select Get Support.
3.
Near the bottom of the window, select Notebook PCs, and the select your location.
26 Chapter 4 Removal and replacement procedures preliminary requirements
5 Removal and replacement procedures for authorized service provider parts
This chapter provides removal and replacement procedures for authorized service provider parts.
IMPORTANT: Components described in this chapter should be accessed only by an authorized service provider. Accessing these parts can damage the computer or void the warranty.
NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
Component replacement procedures
To remove and replace computer components, use these procedures.
NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com
, select your country or region, and then follow the on-screen instructions.
You must remove, replace, or loosen as many as 44 screws when you service the parts described in this chapter. Make special note of each screw size and location during removal and replacement.
Preparation for disassembly
To remove and replace computer components, use these procedures.
See
Removal and replacement procedures preliminary requirements on page 19
for initial safety procedures.
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
Bottom cover and rubber feet
To remove the bottom cover and rubber feet, use this procedure and illustration.
Table 5-1 Bottom cover and rubber feet descriptions and part numbers
Description
Bottom cover
Rubber feet
Spare part number
M45109-001
M45110-001
Before removing the bottom cover and rubber feet, prepare the computer for disassembly (see
Preparation for disassembly on page 27 ).
Remove the rubber feet and bottom cover:
27
1.
Peel the feet off the bottom of the computer.
2.
Remove the seven Phillips 2.0 × 6.0 screws that secure the bottom cover to the computer.
3.
Starting near the hinges, use a nonmarking, nonconductive tool to release the edges of the bottom cover from the computer (1).
28 Chapter 5 Removal and replacement procedures for authorized service provider parts
4.
Remove the bottom cover from the computer (2).
To replace the bottom cover and rubber feet, reverse the removal procedures.
Battery
To remove the battery, use this procedure and illustration.
Table 5-2 Battery description and part number
Description
Battery, 3 cell, 43 Whr
Spare part number
M24648-006
WARNING!
To avoid personal injury and damage to the product:
● Do not puncture, twist, or crack the battery.
● Do not cause an external puncture or rupture to the battery. They can cause a short inside the battery, which can result in battery thermal runaway.
● Do not handle or touch the battery enclosure with sharp objects such as tweezers or pliers, which might puncture the battery.
● Do not compress or squeeze the battery case with tools or heavy objects stacked on top of the case.
These actions can apply undue force on the battery.
● Do not touch the connectors with any metallic surface or object, such as metal tools, screws, or coins, which can cause shorting across the connectors.
Before removing the battery, follow these steps:
1.
Prepare the computer for disassembly (see Preparation for disassembly on page 27 ).
2.
Remove the bottom cover (see
Bottom cover and rubber feet on page 27 ).
Component replacement procedures 29
WARNING!
To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP.
IMPORTANT: Removing a battery that is the sole power source for the computer can cause loss of information. To prevent loss of information, save your work or shut down the computer through Windows before you remove the battery.
Remove the battery:
1.
Disconnect the battery cable from the system board (1).
2.
Remove the speaker cable from the clips along the bottom of the battery (2).
3.
Remove the three Phillips M2.0 × 4.0 screws (3) that secure the battery to the computer.
4.
Remove the battery from the computer (4).
To install the battery, reverse the removal procedures.
Solid-state drive
To remove the M.2 solid-state drive, use this procedure and illustration.
Table 5-3 Solid-state drive descriptions and part numbers
Description
1 TB
512 GB
512 GB, PCIe + 32 GB Optane memory
256 GB, PCIe
256 GB, PCIe + 16 GB Optane memory
Thermal pad for use with solid-state drive
30 Chapter 5 Removal and replacement procedures for authorized service provider parts
Spare part number
L85370-005
L85364-005
L85366-001
L85354-001
L85356-005
M45025-001
Before removing the solid-state drive, follow these steps:
1.
Prepare the computer for disassembly (see Preparation for disassembly on page 27 ).
2.
Remove the bottom cover (see
Bottom cover and rubber feet on page 27 ).
3.
Disconnect the battery cable from the system board (see Battery on page 29 ).
Remove the solid-state drive:
1.
Remove the tape that secures the solid-state drive metal cover (1).
2.
Remove the Phillips M2.0 × 2.0 screw (2) that secures the cover and drive to the computer.
3.
Lift the metal cover off the solid-state drive (3).
4.
Pull the drive away from the socket to remove it (4).
To install the solid-state drive, reverse the removal procedures.
Memory modules
To remove the memory modules, use this procedure and illustration.
WLAN module
To remove the WLAN module, use this procedure and illustration.
Table 5-4 WLAN module descriptions and part numbers
Description
Intel Wi-Fi 6 AX201 802.11ax (2 × 2) and Bluetooth 5 (non-vPro)
Intel Wireless-AC 9461 802.11ac 1 × 1 Wi-Fi + Bluetooth 5
Realtek Wi-Fi 6 RTL8852AE-VT + Bluetooth 5.2
Spare part number
L92724-005
L25889-005
M34029-005
Component replacement procedures 31
IMPORTANT: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore device functionality, and then contact technical support.
Before removing the WLAN module, follow these steps:
1.
Prepare the computer for disassembly (see
Preparation for disassembly on page 27
).
2.
Remove the bottom cover (see Bottom cover and rubber feet on page 27
).
3.
Disconnect the battery cable from the system board (see
).
Remove the WLAN module:
1.
Remove the tape from the WLAN module (1).
2.
Carefully disconnect the antenna cables from the module (2). Models can have either one or two antennas, depending on configuration.
NOTE: On models with two antennas, the #1 white WLAN antenna cable connects to the WLAN module
#1 Main terminal. The #2 black WLAN antenna cable connects to the WLAN module #1 Aux terminal.
3.
Remove the Phillips M2.0 × 2.5 screw (3), and then remove the WLAN module (4).
32 Chapter 5 Removal and replacement procedures for authorized service provider parts
4.
If the WLAN antenna is not connected to the terminal on the WLAN module, install a protective sleeve on the antenna connector, as shown in the following illustration.
Reverse this procedure to install the WLAN module.
Speakers
To remove the speakers, use this procedure and illustration.
Table 5-5 Speaker description and part number
Description
Speaker Kit
Spare part number
M45122-001
Before removing the speakers, follow these steps:
1.
Prepare the computer for disassembly (see Preparation for disassembly on page 27 ).
2.
Remove the bottom cover (see
Bottom cover and rubber feet on page 27 ).
3.
Disconnect the battery cable from the system board (see Battery on page 29 ).
Remove the speakers:
1.
Disconnect the speaker cable from the system board (1).
2.
Remove the cable between the speakers from the clips along the bottom of the battery (2).
Component replacement procedures 33
3.
Remove the speakers from the computer (3) .
Reverse this procedure to install the speakers.
Touchpad
To remove the touchpad, use this procedure and illustration.
Table 5-6 Touchpad description and part number
Description
Touchpad
Touchpad cable
Spare part number
M45111-001
M45112-001
Before removing the touchpad, follow these steps:
1.
Prepare the computer for disassembly (see
Preparation for disassembly on page 27
).
2.
Remove the bottom cover (see Bottom cover and rubber feet on page 27
).
3.
Remove the battery (see
).
Remove the touchpad:
1.
Remove the four Phillips M2.0.× 2.5 screws (1) that secure the touchpad bracket to the computer.
34 Chapter 5 Removal and replacement procedures for authorized service provider parts
2.
Remove the bracket from the computer (2).
3.
Disconnect the cable from the ZIF connector on the touchpad module (1), and the lift the keyboard ribbon cable up to gain access to the touchpad screws (2).
4.
Remove the tape that covers the touchpad screws (1).
5.
Remove the four Phillips M2.0 × 2.0 screws (2) that secure the touchpad to the computer.
Component replacement procedures 35
6.
Remove the touchpad from the computer (3).
Reverse this procedure to install the touchpad.
Fan
To remove the fan, use this procedure and illustration.
Table 5-7 Fan description and part number
Description
Fan
Before removing the fan, follow these steps:
1.
Prepare the computer for disassembly (see
Preparation for disassembly on page 27
).
2.
Remove the bottom cover (see Bottom cover and rubber feet on page 27
).
3.
Disconnect the battery cable from the system board (see
).
Remove the fan assembly:
1.
Disconnect the fan cable from the system board (1).
Spare part number
M45131-001
36 Chapter 5 Removal and replacement procedures for authorized service provider parts
2.
Remove the two Phillips M2.0 × 4.0 screws (2) that secure the fan to the computer, and then remove the fan from the computer (3).
Reverse this procedure to install the fan assembly.
Heat sink
To remove the heat sink, use these procedures and illustrations.
Table 5-8 Heat sink description and part number
Description
Heat sink
Spare part number
M45132-001
Before removing the heat sink, follow these steps:
1.
Prepare the computer for disassembly (see Preparation for disassembly on page 27 ).
2.
Remove the bottom cover (see
Bottom cover and rubber feet on page 27 ).
3.
Disconnect the battery cable from the system board (see Battery on page 29 ).
Remove the heat sink:
1.
Remove tape from the heat sink (1).
2.
In the order indicated on the heat sink, remove the four Phillips M2.0 × 3.0 screws (2) that secure the heat sink to the computer.
Component replacement procedures 37
3.
Remove the heat sink from the computer (3).
4.
Thoroughly clean the thermal material from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits. The following illustration shows the replacement thermal material locations.
Thermal paste is used on the system board component (1) and on the heat sink area (2) that services it.
Reverse this procedure to install the heat sink.
38 Chapter 5 Removal and replacement procedures for authorized service provider parts
Power connector cable
To remove the power connector cable, use this procedure and illustration.
Table 5-9 Power connector cable description and part number
Description
Power connector cable
Spare part number
M45022-001
Before removing the power connector cable, follow these steps:
1.
Prepare the computer for disassembly (see Preparation for disassembly on page 27 ).
2.
Remove the bottom cover (see
Bottom cover and rubber feet on page 27 ).
3.
Disconnect the battery cable from the system board (see Battery on page 29 ).
Remove the power connector cable:
1.
Remove the Phillips M2.0 × 4.0 screw (1) and the three Phillips M2.5 × 5.0 screws (2) from the display hinge, and then lift and rotate the hinge off the power connector (3).
2.
Remove the Phillips M2.0 × 2.0 screw (1) that secures the power connector bracket to the computer, and the remove the bracket (2).
Component replacement procedures 39
3.
Disconnect the power connector cable from the system board (3), and then remove the power connector and cable from the computer (4).
Reverse this procedure to install the power connector cable.
Fingerprint reader (select products only)
To remove the fingerprint reader, use this procedure and illustration.
Table 5-10 Fingerprint reader description and part number
Description
Fingerprint reader
Fingerprint reader cable
Spare part number
M45007-001
M45391-001
Before removing the fingerprint reader, follow these steps:
1.
Prepare the computer for disassembly (see
Preparation for disassembly on page 27
).
2.
Remove the bottom cover (see Bottom cover and rubber feet on page 27
).
3.
Remove the battery (see
).
Remove the fingerprint reader:
1.
Disconnect the cable from the ZIF connector on the system board (1).
2.
Remove the Phillips M2.0 × 2.0 screw (2) that secures the fingerprint reader bracket to the computer, and then remove the bracket (3).
40 Chapter 5 Removal and replacement procedures for authorized service provider parts
3.
Remove the fingerprint reader from the computer (4).
Reverse this procedure to install the fingerprint reader.
System board
To remove the system board, use these procedures and illustrations.
Table 5-11 System board descriptions and part numbers
Description
System board (includes processor)
Intel Core i7-1165G7
Intel Core i5-1135G7
Intel Core i3-1125G4
Intel Core i3-1115G4
Intel Pentium Gold 7505
Spare part number
M45125-601
M45124-601
M46656-601
M45123-601
M45126-601
Before removing the system board, follow these steps:
1.
Prepare the computer for disassembly (see Preparation for disassembly on page 27 ).
2.
Remove the bottom cover (see
Bottom cover and rubber feet on page 27 ).
3.
Remove the battery (see Battery on page 29 ).
4.
Remove the fan (see
).
5.
Remove the power connector cable (see
Power connector cable on page 39 ).
6.
Remove the display (see
Display assembly on page 43 ).
When you replace the system board, be sure to remove the following components (as applicable) from the defective system board and install them on the replacement system board:
Component replacement procedures 41
● Memory modules (see
● WLAN module (see
).
● Solid-state drive (see
).
● Heat sink (see
Remove the system board:
1.
Disconnect the following cables from the system board:
● Fingerprint reader cable (ZIF) (1) (select products only)
● Touchpad board (ZIF) (2)
● Backlight cable (ZIF) (3)
● Keyboard cable (ZIF) (4)
● Speaker cable (5)
2.
Remove the five Phillips M2.0 × 2.5 screws (1) and the Phillips M2.0 × 2.0 screw (2) that secures the system board to the computer.
42 Chapter 5 Removal and replacement procedures for authorized service provider parts
3.
Lift the side of the system board upward (3), and then pull the system board away from the connectors on the side of the computer to remove it (4).
Reverse this procedure to install the system board.
Display assembly
To remove and disassemble the display assembly, use these procedures and illustrations.
Full hinge-up displays are not available as spare parts. Spare parts for displays are available only at the subcomponent level.
Before removing the display panel, follow these steps:
1.
Prepare the computer for disassembly (see Preparation for disassembly on page 27 ).
2.
Remove the bottom cover (see
Bottom cover and rubber feet on page 27 ).
3.
Disconnect the battery cable from the system board (see Battery on page 29 ).
Remove the display assembly:
1.
Disconnect the antenna cables from the WLAN module (1) .
2.
Remove the tape from the camera connector on the system board (2).
Component replacement procedures 43
3.
Disconnect the camera cable (3) and display cable (4).
4.
Remove the two Phillips M2.0 × 4.0 screws (1) and the six Phillips M2.5 × 5.0 screws (2) that secure the display assembly to the computer.
5.
Rotate the display to open the hinges (3).
6.
Separate the display assembly from the computer (4).
7.
If you need to remove the display panel: a.
Release the antenna cables from the left hinge.
44 Chapter 5 Removal and replacement procedures for authorized service provider parts
b.
Remove the cables from the display hinge cover (1).
c.
Insert a flat tool into the seam between the display panel and back cover, and then pull the tool around the entire top, right, and left sides of the panel to release it from the back cover (2).
d.
Remove the display panel from the display back cover (3).
Touch panel kits are available as the following spare part numbers:
M45119-001: HD panel
M45118-001: FHD panel
8.
If you need to remove the display cable kit from the display panel:
Component replacement procedures 45
a.
Disconnect the cable from the touch control board (1).
b.
Remove the tape from the connector on the back of the display panel (2), and then disconnect the cable from the panel (3).
c.
Remove the cable from the clips and from the display panel (4).
The display/touch control board cable is available as spare part number M45120-001.
9.
If you need to remove the hinges from the display back cover: a.
Remove the three Phillips M2.5 × 4.0 screws (1) from each hinge.
b.
Remove the hinges from the display back cover (2).
The hinges are available in the Hinge Kit as spare part number M45115-001 for FHD models and
M45114-001 for HD models.
46 Chapter 5 Removal and replacement procedures for authorized service provider parts
10.
If you need to remove a hinge cover from a display hinge: a.
Remove the rubber insert from the hinge (1).
b.
Remove the Phillips M1.6 × 2.0 screw (2) that secures the hinge cover to the hinge.
c.
Slide the hinge cover off the hinge (3).
The hinge covers are available as spare part number M45117-001 for FHD models and M45116-001 for
HD models.
11.
If you need to remove the touch control board from the display: a.
Disconnect the smaller cable (1) and the two larger ZIF cables (2) from the board.
b.
Use a tool (3) to release the board from the display panel (4).
Component replacement procedures 47
12.
If you need to remove the camera module:
▲ Use a tool (1) to lift up evenly across the module and peel the module up from the display back cover (2), and then disconnect the cable from the reverse ZIF connector on the module (3). The camera module is available as spare part number M48775-001.
NOTE: For installation, note that the cable routes under the camera module before it connects to the module.
48 Chapter 5 Removal and replacement procedures for authorized service provider parts
13.
If you need to remove the camera cable, remove the tape (1), peel the cable from the locations it is adhered to the inside of the display back cover (2), and then remove the cable (3).
The camera cable is available as spare part number M45390-001.
14.
If you need to remove the WLAN antenna cables, remove the cables from the clips at the bottom of the cover (1), remove the tape from the cables (2), and then peel the antennas off the inside of the display back cover (3). The wireless antennas and cables are available as spare part number M45106-001.
Display back covers are available as the following spare parts:
M45107-001: HD models
M45108-001: FHD models
Reverse this procedure to reassemble and replace the display assembly.
Component replacement procedures 49
Top cover with keyboard
The top cover with keyboard remains after removing all other spare parts from the computer. In this section, the first table provides the main spare part number for the top cover/keyboards. The second table provides the country codes.
Table 5-12 Top cover with keyboard descriptions and part numbers
Description Spare part number
Not backlit, no fingerprint reader
Not backlit, includes fingerprint reader
Backlit, no fingerprint reader
Backlit, includes fingerprint reader
M45127-xx1
M45128-xx1
M45129-xx1
M45130-xx1
Table 5-13 Spare part country codes
For use in country or region
Belgium
Brazil
Bulgaria
Chile
Czech Republic/Slovakia
Denmark
Denmark, Finland, and
Norway
French Canada
Finland/Sweden
France
Germany
Greece
-DB1
-B71
-051
-041
-151
Spare part number
-A41
-201
-261
-161
-FL1
-081
-DH1
For use in country or region
Hungary
Iceland
India
Israel
Italy
Japan
The Netherlands
Northern Africa
Norway
Portugal
Romania
Russia
-FP1
-091
-131
-271
-251
-002
-BB1
-061
-291
-B31
Spare part number
-211
-DD1
For use in country or region
Saudi Arabia
Slovenia
South Korea
Spain
Switzerland
Taiwan
Thailand
Turkey
Turkey-F
Ukraine
United Kingdom
United States
-141
-541
-BD1
-031
-001
-AD1
-071
-BG1
-AB1
-281
Spare part number
-171
-BA1
50 Chapter 5 Removal and replacement procedures for authorized service provider parts
6 Using Setup Utility (BIOS)
Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.
NOTE: To start Setup Utility on convertible computers, your computer must be in notebook mode and you must use the keyboard attached to your notebook.
Starting Setup Utility (BIOS)
You have several ways to access the Setup Utility (BIOS).
IMPORTANT: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the computer from operating properly.
▲ Turn on or restart the computer and quickly press f10 .
– or –
Turn on or restart the computer, quickly press esc , and then press f10 when the Start menu is displayed.
Updating Setup Utility (BIOS)
Updated versions of Setup Utility (BIOS) might be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named
Readme.txt, which contains information regarding installing and troubleshooting the file.
Determining the BIOS version
To decide whether you need to update Setup Utility (BIOS), first determine the BIOS version on your computer.
To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options.
● HP Support Assistant
1.
Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Select the question mark icon in the taskbar.
2.
Select My notebook, and then select Specifications.
● Setup Utility (BIOS)
1.
Start Setup Utility (BIOS) (see Starting Setup Utility (BIOS) on page 51 ).
2.
Select Main, and then make note of the BIOS version.
3.
Select Exit, select one of the options, and then follow the on-screen instructions.
● In Windows, press ctrl + alt + s .
To check for later BIOS versions, see Preparing for a BIOS update on page 52 .
51
Preparing for a BIOS update
Be sure to follow all prerequisites before downloading and installing a BIOS update.
IMPORTANT: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source. During the download and installation, follow these instructions:
● Do not disconnect power from the computer by unplugging the power cord from the AC outlet.
● Do not shut down the computer or initiate Sleep.
● Do not insert, remove, connect, or disconnect any device, cable, or cord.
NOTE: If your computer is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates.
Downloading a BIOS update
After you review the prerequisites, you can check for and download BIOS updates.
1.
Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Select the question mark icon in the taskbar.
2.
Select Updates, and then select Check for updates and messages.
3.
Follow the on-screen instructions.
4.
At the download area, follow these steps: a.
Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer. If the update is more recent than your BIOS version, make a note of the date, name, or other identifier. You might need this information to locate the update later, after it has been downloaded to your hard drive.
b.
Follow the on-screen instructions to download your selection to the hard drive.
Make a note of the path to the location on your hard drive where the BIOS update is downloaded.
You will need to access this path when you are ready to install the update.
Installing a BIOS update
BIOS installation procedures vary. Follow any instructions that appear on the screen after the download is complete. If no instructions appear, follow these steps.
1.
Type file in the taskbar search box, and then select File Explorer.
2.
Select your hard drive designation. The hard drive designation is typically Local Disk (C:).
3.
Using the hard drive path you recorded earlier, open the folder that contains the update.
4.
Double-click the file that has an .exe extension (for example, filename.exe).
The BIOS installation begins.
5.
Complete the installation by following the on-screen instructions.
52 Chapter 6 Using Setup Utility (BIOS)
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive.
Updating Setup Utility (BIOS) 53
7 Backing up, restoring, and recovering
You can use Windows tools or HP software to back up your information, create a restore point, reset your computer, create recovery media, or restore your computer to its factory state. Performing these standard procedures can return your computer to a working state faster.
IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least
70% charged before you start the recovery process.
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before beginning any recovery process.
Backing up information and creating recovery media
These methods of creating recovery media and backups are available on select products only.
Using Windows tools for backing up
HP recommends that you back up your information immediately after initial setup. You can do this task either using Windows Backup locally with an external USB drive or using online tools.
IMPORTANT: Windows is the only option that allows you to back up your personal information. Schedule regular backups to avoid information loss.
NOTE: If computer storage is 32 GB or less, Microsoft® System Restore is disabled by default.
Using the HP Cloud Recovery Download Tool to create recovery media (select products only)
You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive.
For details:
▲ Go to http://www.hp.com/support , search for HP Cloud Recovery, and then select the result that matches the type of computer that you have.
NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to http://www.hp.com/support , select your country or region, and then follow the on-screen instructions.
IMPORTANT:
HP recommends that you follow the Restoring and recovery methods on page 55 to restore
your computer before you obtain and use the HP recovery discs. Using a recent backup can return your machine to a working state sooner than using the HP recovery discs. After the system is restored, reinstalling all the operating system software released since your initial purchase can be a lengthy process.
Restoring and recovering your system
You have several tools available to recover your system both within and outside of Windows if the desktop cannot load.
54 Chapter 7 Backing up, restoring, and recovering
Creating a system restore
System Restore is available in Windows. The System Restore software can automatically or manually create restore points, or snapshots, of the system files and settings on the computer at a particular point.
When you use System Restore, it returns your computer to its state at the time you made the restore point.
Your personal files and documents should not be affected.
Restoring and recovery methods
After you run the first method, test to see whether the issue still exists before you proceed to the next method, which might now be unnecessary.
1.
Run a Microsoft System Restore.
2.
Run Reset this PC.
NOTE: The options Remove everything and then Fully clean the drive can take several hours to complete and leave no information on your computer. It is the safest way to reset your computer before you recycle it.
3.
.
For more information about the first two methods, see the Get Help app:
Select the Start button, select the Get Help app, and then enter the task you want to perform.
NOTE: You must be connected to the internet to access the Get Help app.
Recovering using HP Recovery media
You can use HP Recovery media to recover the original operating system and software programs that were installed at the factory. On select products, it can be created on a bootable USB flash drive using the HP Cloud
Recovery Download Tool.
.
NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to http://www.hp.com/support , select your country or region, and then follow the on-screen instructions.
To recover your system:
▲ Insert the HP Recovery media, and then restart the computer.
NOTE: HP recommends that you follow the
Restoring and recovery methods on page 55
to restore your computer before you obtain and use the HP recovery discs. Using a recent backup can return your machine to a working state sooner than using the HP recovery discs. After the system is restored, reinstalling all the operating system software released since your initial purchase can be a lengthy process.
Changing the computer boot order
If your computer does not restart using the HP Recovery media, you can change the computer boot order, the order of devices listed in BIOS for startup information. You can select an optical drive or a USB flash drive, depending on the location of your HP Recovery media.
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before beginning these steps.
Restoring and recovering your system 55
To change the boot order:
1.
Insert the HP Recovery media.
2.
Access the system Startup menu.
● For computers or tablets with keyboards attached, turn on or restart the computer or tablet, quickly press esc , and then press f9 for boot options.
● For tablets without keyboards, turn on or restart the tablet, quickly press and hold the volume up button, and then select f9.
‒ or –
Turn on or restart the tablet, quickly press and hold the volume down button, and then select f9.
3.
Select the optical drive or USB flash drive from which you want to boot, and then follow the on-screen instructions.
Using HP Sure Recover (select products only)
Select computer models are configured with HP Sure Recover, a PC operating system (OS) recovery solution built into the hardware and software. HP Sure Recover can fully restore the HP OS image without installed recovery software.
Using HP Sure Recover, an administrator or user can restore the system and install:
● Latest version of the operating system
● Platform-specific device drivers
● Software applications, in the case of a custom image
To access the latest documentation for HP Sure Recover, go to http://www.hp.com/support . Follow the onscreen instructions to find your product and locate your documentation.
56 Chapter 7 Backing up, restoring, and recovering
8 Using HP PC Hardware Diagnostics
You can use the HP PC Hardware Diagnostics utility to determine whether your computer hardware is running properly. The three versions are HP PC Hardware Diagnostics Windows, HP PC Hardware Diagnostics UEFI
(Unified Extensible Firmware Interface), and (for select products only) Remote HP PC Hardware Diagnostics
UEFI, a firmware feature.
Using HP PC Hardware Diagnostics Windows (select products only)
HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs within the Windows operating system to diagnose hardware failures.
If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install
it. To download HP PC Hardware Diagnostics Windows, see Downloading HP PC Hardware Diagnostics
.
Using an HP PC Hardware Diagnostics Windows hardware failure ID code
When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24-digit failure ID code is generated for select component tests. For interactive tests, such as keyboard, mouse, or audio and video palette, you must perform troubleshooting steps before you can receive a failure ID.
▲ You have several options after you receive a failure ID:
● Click Next to open the Event Automation Service (EAS) page, where you can log the case.
– or –
● Scan the QR code with your mobile device, which takes you to the EAS page, where you can log the case.
– or –
● Click the box next to the 24-digit failure ID to copy your failure code and send it to support.
Accessing HP PC Hardware Diagnostics Windows
After HP PC Hardware Diagnostics Windows is installed, you can access it from HP Help and Support, HP
Support Assistant, or the Start menu.
Accessing HP PC Hardware Diagnostics Windows from HP Help and Support (select products only)
After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Help and
Support.
1.
Select the Start button, and then select HP Help and Support.
2.
Select HP PC Hardware Diagnostics Windows.
3.
When the tool opens, select the type of diagnostic test that you want to run, and then follow the onscreen instructions.
Using HP PC Hardware Diagnostics Windows (select products only) 57
NOTE: To stop a diagnostic test, select Cancel.
Accessing HP PC Hardware Diagnostics Windows from Support Assistant
After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Support
Assistant.
1.
Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Select the question mark icon in the taskbar.
2.
Select Troubleshooting and fixes.
3.
Select Diagnostics, and then select HP PC Hardware Diagnostics Windows.
4.
When the tool opens, select the type of diagnostic test that you want to run, and then follow the onscreen instructions.
NOTE: To stop a diagnostic test, select Cancel.
Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only)
After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from the Start menu.
1.
Select the Start button.
2.
Right-click HP PC Hardware Diagnostics for Windows, select More, and then select Run as
administrator.
3.
When the tool opens, select the type of diagnostic test that you want to run, and then follow the onscreen instructions.
NOTE: To stop a diagnostic test, select Cancel.
Downloading HP PC Hardware Diagnostics Windows
The HP PC Hardware Diagnostics Windows downloading instructions are provided in English only. You must use a Windows computer to download this tool because only .exe files are provided.
Downloading the latest HP PC Hardware Diagnostics Windows version from HP
To download HP PC Hardware Diagnostics Windows from HP, follow these steps.
1.
Go to http://www.hp.com/go/techcenter/pcdiags . The HP PC Diagnostics home page is displayed.
2.
Select Download HP Diagnostics Windows, and then select the specific Windows diagnostics version to download to your computer or a USB flash drive.
The tool downloads to the selected location.
Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store
You can download the HP PC Hardware Diagnostics Windows from the Microsoft Store.
1.
Select the Microsoft Store app on your desktop or enter Microsoft Store in the taskbar search box.
2.
Enter HP PC Hardware Diagnostics Windows in the Microsoft Store search box.
3.
Follow the on-screen directions.
58 Chapter 8 Using HP PC Hardware Diagnostics
The tool downloads to the selected location.
Downloading HP Hardware Diagnostics Windows by product name or number (select products only)
You can download HP PC Hardware Diagnostics Windows by product name or number.
NOTE: For some products, you might have to download the software to a USB flash drive by using the product name or number.
1.
Go to http://www.hp.com/support .
2.
Select Software and Drivers, select your type of product, and then enter the product name or number in the search box that is displayed.
3.
In the Diagnostics section, select Download, and then follow the on-screen instructions to select the specific Windows diagnostics version to be downloaded to your computer or USB flash drive.
The tool downloads to the selected location.
Installing HP PC Hardware Diagnostics Windows
To install HP PC Hardware Diagnostics Windows, navigate to the folder on your computer or the USB flash drive where the .exe file downloaded, double-click the .exe file, and then follow the on-screen instructions.
Using HP PC Hardware Diagnostics UEFI
HP PC Hardware Diagnostics UEFI (Unified Extensible Firmware Interface) allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.
NOTE: For Windows 10 S computers, you must use a Windows computer and a USB flash drive to download and create the HP UEFI support environment because only .exe files are provided. For more information, see
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page 60
.
If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues.
Using an HP PC Hardware Diagnostics UEFI hardware failure ID code
When HP PC Hardware Diagnostics UEFI detects a failure that requires hardware replacement, a 24-digit failure ID code is generated.
For assistance in solving the problem:
▲ Select Contact HP, accept the HP privacy disclaimer, and then use a mobile device to scan the failure ID code that appears on the next screen. The HP Customer Support - Service Center page appears with your failure ID and product number automatically filled in. Follow the on-screen instructions.
– or –
Contact support, and provide the failure ID code.
NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode, and you must use the attached keyboard.
NOTE: If you need to stop a diagnostic test, press esc .
Using HP PC Hardware Diagnostics UEFI 59
Starting HP PC Hardware Diagnostics UEFI
To start HP PC Hardware Diagnostics UEFI, follow this procedure.
1.
Turn on or restart the computer, and quickly press esc .
2.
Press f2 .
The BIOS searches three places for the diagnostic tools, in the following order: a.
Connected USB flash drive
NOTE: To download the HP PC Hardware Diagnostics UEFI tool to a USB flash drive, see
Downloading the latest HP PC Hardware Diagnostics UEFI version on page 60
.
b.
Hard drive c.
BIOS
3.
When the diagnostic tool opens, select a language, select the type of diagnostic test you want to run, and then follow the on-screen instructions.
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in some situations.
● HP PC Hardware Diagnostics UEFI is not included in the preinstallation image.
● HP PC Hardware Diagnostics UEFI is not included in the HP Tool partition.
● The hard drive is damaged.
NOTE: The HP PC Hardware Diagnostics UEFI downloading instructions are provided in English only, and you must use a Windows computer to download and create the HP UEFI support environment because only .exe files are provided.
Downloading the latest HP PC Hardware Diagnostics UEFI version
To download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive, follow this procedure.
1.
Go to http://www.hp.com/go/techcenter/pcdiags . The HP PC Diagnostics home page is displayed.
2.
Select Download HP Diagnostics UEFI, and then select Run.
Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only)
You can download HP PC Hardware Diagnostics UEFI by product name or number (select products only) to a
USB flash drive.
NOTE: For some products, you might have to download the software to a USB flash drive by using the product name or number.
1.
Go to http://www.hp.com/support .
2.
Enter the product name or number, select your computer, and then select your operating system.
3.
In the Diagnostics section, follow the on-screen instructions to select and download the specific UEFI
Diagnostics version for your computer.
60 Chapter 8 Using HP PC Hardware Diagnostics
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)
Remote HP PC Hardware Diagnostics UEFI is a firmware (BIOS) feature that downloads HP PC Hardware
Diagnostics UEFI to your computer. It can then execute the diagnostics on your computer, and it might upload results to a preconfigured server.
For more information about Remote HP PC Hardware Diagnostics UEFI, go to http://www.hp.com/go/ techcenter/pcdiags , and then select Find out more.
Downloading Remote HP PC Hardware Diagnostics UEFI
HP Remote PC Hardware Diagnostics UEFI is also available as a SoftPaq that you can download to a server.
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version
You can download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive.
1.
Go to http://www.hp.com/go/techcenter/pcdiags . The HP PC Diagnostics home page is displayed.
2.
Select Download Remote Diagnostics, and then select Run.
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number
You can download HP Remote PC Hardware Diagnostics UEFI by product name or number.
NOTE: For some products, you might have to download the software by using the product name or number.
1.
Go to http://www.hp.com/support .
2.
Select Software and Drivers, select your type of product, enter the product name or number in the search box that is displayed, select your computer, and then select your operating system.
3.
In the Diagnostics section, follow the on-screen instructions to select and download the Remote UEFI version for the product.
Customizing Remote HP PC Hardware Diagnostics UEFI settings
Using the Remote HP PC Hardware Diagnostics setting in Computer Setup (BIOS), you can perform several customizations.
● Set a schedule for running diagnostics unattended. You can also start diagnostics immediately in interactive mode by selecting Execute Remote HP PC Hardware Diagnostics.
● Set the location for downloading the diagnostic tools. This feature provides access to the tools from the
HP website or from a server that has been preconfigured for use. Your computer does not require the traditional local storage (such as a hard drive or USB flash drive) to run remote diagnostics.
● Set a location for storing the test results. You can also set the user name and password that you use for uploads.
● Display status information about the diagnostics run previously.
To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps:
1.
Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup.
2.
Select Advanced, and then select Settings.
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) 61
3.
Make your customization selections.
4.
Select Main, and then Save Changes and Exit to save your settings.
Your changes take effect when the computer restarts.
62 Chapter 8 Using HP PC Hardware Diagnostics
9 Specifications
This chapter provides specifications for your computer.
Computer specifications
This section provides specifications for your computer. When traveling with your computer, the computer dimensions and weights, as well as input power ratings and operating specifications, provide helpful information.
Table 9-1 Computer specifications
Metric U.S.
Dimensions
Width
Depth
Height (front)
Height (rear)
Weight
Input power
Operating voltage and current
357.6 mm
229.2 mm
19.15 mm
19.90 mm
1890 g
14.08 in
9.02 in
0.75 in
0.78 in
4.16 lbs
19.5 V dc @ 2.31 A – 45 W
19.5 V dc @ 3.33 A – 65 W
Temperature
Operating
Nonoperating
Relative humidity (noncondensing)
5°C to 35°C
–20°C to 60°C
41°F to 95°F
–4°F to 140°F
Operating
Nonoperating
10% to 90%
5% to 95%
Maximum altitude (unpressurized)
Operating
Nonoperating
–15 m to 3,048 m
–15 m to 12,192 m
–50 ft to 10,000 ft
–50 ft to 40,000 ft
NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of temperatures.
35.6 cm (14.0 in) display specifications
This section provides specifications for your display.
Computer specifications 63
Table 9-2 Display specifications
Active diagonal size
Resolution
Surface treatment
Brightness
Viewing angle
Backlight
Display panel interface
Metric
39.6 cm
1920 × 1080 (FHD)
1366 × 768 (HD)
Antiglare
250 nits
UWVA (FHD panels)
SVA (HD panels)
WLED eDP
U.S.
15.6 in
Solid-state drive specifications
This section provides specifications for your solid-state drives.
Table 9-3 Solid-state drive specifications
256 GB* 512 GB* 1 TB*
Dimensions
Height
Length
Width
Weight
Interface type
1.0 mm
50.8 mm
28.9 mm
< 10 g
PCIe
1.0 ms
0.1 ms
1.0 mm
50.8 mm
28.9 mm
< 10 g
PCIe
< 1.0 ms
0.1 ms
1.0 mm
50.8 mm
28.9 mm
< 10 g
PCIe
1.0 ms
0.1 ms
Ready time, maximum (to not busy)
Access times, logical
Transfer rate
Sequential read
Random read
Sequential write
Random write
Total logical sectors up to 2150 MB/s
Up to 300,000 IOPs up to 1550 MB/s
Up to 100,000 IOPs
468,883,296 up to 2150 MB/s
Up to 300,000 IOPs up to 1550 MB/s
Up to 100,000 IOPs
1,000,215,216 up to 2150 MB/s
Up to 300,000 IOPs up to 1550 MB/s
Up to 100,000 IOPs
1,500,336,388
Operating temperature 0°C to 70°C (32°F to 158°F)
*1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. Actual drive specifications can differ slightly.
NOTE: Certain restrictions and exclusions apply. Contact support for details.
64 Chapter 9 Specifications
10 Power cord set requirements
This chapter provides power cord requirements for countries and regions.
The wide-range input feature of the computer permits it to operate from any line voltage from 100 V ac to
120 V ac, or from 220 V ac to 240 V ac.
The three-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
Power cord sets for use in other countries or regions must meet the requirements of the country and region where the computer is used.
Requirements for all countries
These power cord requirements are applicable to all countries and regions.
● The length of the power cord set must be at least 1.0 m (3.3 ft) and no more than 2.0 m (6.5 ft).
● All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used.
● The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating of 125
V ac or 250 V ac, as required by the power system of each country or region.
● The appliance coupler must meet the mechanical configuration of an EN 60 320/IEC 320 Standard Sheet
C13 connector for mating with the appliance inlet on the back of the computer.
Requirements for specific countries and regions
To determine power cord requirements for specific countries and regions, use this table.
Table 10-1 Power cord requirements for specific countries and regions
Country/region Accredited agency Applicable note number
Argentina
Australia
Austria
Belgium
Brazil
Canada
Chile
Denmark
Finland
France
Germany
IRAM
SAA
OVE
CEBEC
ABNT
CSA
IMQ
DEMKO
FIMKO
UTE
VDE
1
1
2
1
1
1
1
1
1
1
1
65
Table 10-1 Power cord requirements for specific countries and regions (continued)
Country/region Accredited agency Applicable note number
India
Israel
Italy
Japan
Netherlands
New Zealand
Norway
People's Republic of China
Saudi Arabia
Singapore
South Africa
South Korea
Sweden
Switzerland
Taiwan
Thailand
United Kingdom
United States
BSMI
TISI
ASTA
UL
SABS
KTL
SEMKO
SEV
BIS
SII
IMQ
JIS
KEMA
SANZ
NEMKO
CCC
SASO
PSB
6
1
1
2
1
5
1
1
1
4
7
1
1
3
1
1
1
1
1.
The flexible cord must be Type HO5VV-F, three-conductor, 0.75 mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.
2.
The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, three-conductor. The wall plug must be a two-pole grounding type with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) configuration. CSA or C-UL mark. UL file number must be on each element.
3.
The appliance coupler, flexible cord, and wall plug must bear a T mark and registration number in accordance with the Japanese
Dentori Law. The flexible cord must be Type VCTF, three-conductor, 0.75 mm² or 1.25 mm² conductor size. The wall plug must be a two-pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V ac) configuration.
4.
The flexible cord must be Type RVV, three-conductor, 0.75 mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the CCC certification mark.
5.
The flexible cord must be Type H05VV-F three-conductor, 0.75 mm² conductor size. KTL logo and individual approval number must be on each element. Approval number and logo must be printed on a flag label.
6.
The flexible cord must be Type HVCTF three-conductor, 1.25 mm² conductor size. Power cord set fittings (appliance coupler, cable, and wall plug) must bear the BSMI certification mark.
7.
For 127 V ac, the flexible cord must be Type SVT or SJT 3-conductor, 18 AWG, with plug NEMA 5-15P (15 A, 125 V ac), with UL and
CSA or C-UL marks. For 240 V ac, the flexible cord must be Type H05VV-F three-conductor, 0.75 mm² or 1.00 mm² conductor size, with plug BS 1363/A with BSI or ASTA marks.
66 Chapter 10 Power cord set requirements
11 Recycling
When a nonrechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal.
HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP website at http://www.hp.com/recycle .
67
Index
A
AC adapter and battery light,
AC adapters, spare part numbers 17
audio-out (headphone)/audio-in
(microphone) combo jack,
B
backup, creating 54 backups 54
BIOS
starting the Setup Utility 51 updating 51
bottom cover
rubber feet
feet 27, removal 27, spare part number 27,
spare part number
feet 27, removal 27, spare part number 27,
buttons
C camera
identifying 7 camera light, identifying 7
cautions
electrostatic discharge 19, 20
HP Easy Clean 23 removing dirt and debris 23
components
connectors
D display
display assembly
display back cover
illustrated 16 spare part number 16
display bezel
illustrated 16 spare part number 16
display cable
illustrated 16 spare part number 16
display panel
illustrated 16 spare part number 16
E
electrostatic discharge (ESD) 19, 20
F fan
removal 36 spare part number 36
removal 40 spare part numbers 40
G
guidelines
packaging 19, 25 transporting 19, 25
H hard drive
HDMI port
heat sink
removal 37 spare part numbers 37
hinge
illustrated 16 spare part number 16
hinge cover
illustrated 16 spare part number 16
HP PC Hardware Diagnostics UEFI
HP PC Hardware Diagnostics Windows
accessing 57, 58 downloading 58
HP Recovery media
I
integrated numeric keypad,
68 Index
internal microphones, identifying 7
J jacks audio-out (headphone)/audio-in
K keyboard
keyboard with top cover
keys
L labels
Bluetooth 12 regulatory 12 serial number 12 service 12 wireless certification 12
left control zone, identifying 7, 8
lights
M memory modules
removal 31 spare part numbers 31
N
P
pointing device, product
ports
USB Type-C power connector and
power button, identifying 9, 11
power connector
power connector cable
removal 39 spare part number 39
power cord requirements for all countries
requirements for specific
countries and regions 65 set requirements 65
power cords, spare part numbers
product description
keyboard 2 pointing device 2 ports 2 sensors 2
product name and number,
R
creating using HP Cloud Recovery
Download Tool 54 creating using Windows tools 54
regulatory information
regulatory label 12 wireless certification labels 12
Remote HP PC Hardware Diagnostics
UEFI settings
removal and replacement
restoring and recovery methods 55
right control zone, identifying 7, 8
S
Screw Kit, spare part number 17
sensors
serial number, computer 12 service labels, locating 12
slots
solid-state drive
speaker
removal 33 spare part numbers 33
special keys
specifications
computer 63 display 63 hard drive 63
system board
removal 41 spare part numbers 41
system restore point, creating 54
T touchpad
touchpad buttons
identifying 7 touchpad components 7 touchpad light, identifying 7 touchpad settings, adjusting 7
touchpad zone, identifying 7, 8
transporting guidelines 19, 25
Index 69
traveling with the computer 12
U
USB SuperSpeed port, identifying 4
USB Type-C power connector and
SuperSpeed port, identifying 5
V
W
Windows
backup 54 recovery media 54 system restore point 54
wireless antennas
illustrated 16 spare part number 16
wireless antennas, identifying 7
wireless certification label 12
WLAN module
removal 31 spare part numbers 31
70 Index
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