HP CP5220 Series Color LaserJet printer Service Manual
The HP Color LaserJet CP5220 Series printer is a high-performance, color laser printer that is designed for use in workgroups and small offices. It offers a variety of features, including fast print speeds, high-quality prints, and a range of paper handling options. It has a 1200 x 1200 dpi print resolution, a print speed of 35 pages per minute (ppm) for color and monochrome prints, and a standard paper capacity of 550 sheets. The product has an optional 500-sheet paper and heavy media tray (Tray 3) and a standard duplex capability. The HP Color LaserJet CP5220 Series printer can be connected to your computer using a USB cable or a network connection. It is compatible with Windows and Mac operating systems.
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HP COLOR LASERJET CP5220
SERIES PRINTER
Service Manual
HP Color LaserJet CP5220 Series Printer
Service Manual
Copyright and License
© 2009 Copyright Hewlett-Packard
Development Company, L.P.
Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws.
The information contained herein is subject to change without notice.
The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
Part number: CE710-90910
Edition 1, 9/2009
Trademark Credits
Adobe ® , Acrobat ® , and PostScript ® are trademarks of Adobe Systems Incorporated.
Corel® is a trademark or registered trademark of Corel Corporation or Corel
Corporation Limited.
Microsoft®, Windows®, Windows® XP, and
Windows Vista® are U.S. registered trademarks of Microsoft Corporation.
UNIX
®
is a registered trademark of The Open
Group.
ENERGY STAR and the ENERGY STAR mark are registered U.S. marks.
Table of contents
Fuser temperature control ................................................................ 15
Fuser protective function .................................................................. 16
Fuser failure detection ...................................................................... 17
Overcurrent/overvoltage protection .................................................. 20
Pre-exposure .................................................................................... 28
ENWW iii
iv
Primary charging .............................................................................. 28
Laser beam exposure ....................................................................... 29
Primary transfer ................................................................................ 31
Secondary transfer ........................................................................... 31
Developing unit engagement and disengagement control ................................ 35
Primary transfer roller engagement and disengagement control ...................... 38
Image density control (DMAX) .......................................................... 42
Image halftone control (DHALF) ....................................................... 42
Pressure roller pressurization and depressurization control ............................. 53
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Product memory ............................................................................... 74
Install memory and font DIMMs ........................................................ 74
Enable memory ................................................................................ 78
Check DIMM installation ................................................................... 78
Pickup roller, separation roller, and feed roller (Tray 3) .................................... 85
Right-front cover and control-panel assembly ................................................... 90
Remove the rear cover ..................................................................... 93
Remove the top cover ...................................................................... 96
ENWW v
vi
Remove the laser scanner assembly ............................................. 105
Remove the cassette pickup drive assembly ................................. 108
Remove the registration sensor assembly ..................................... 112
Remove the lifter-drive assembly ................................................... 115
Remove the residual toner full sensor ............................................ 121
Remove the delivery assembly ....................................................... 124
Duplex drive assembly (duplex models) ......................................................... 127
Remove the duplex-drive assembly ............................................... 127
Delivery drive assembly (simplex models) ...................................................... 129
Remove the delivery drive assembly .............................................. 129
Remove the residual-toner-feed assembly ..................................... 130
Remove the ITB motor ................................................................... 132
Remove the drum motor ................................................................. 134
Remove the developing motor ........................................................ 135
Remove the fuser motor ................................................................. 136
Remove the developing-disengagement motor .............................. 137
Remove the power-supply fan ........................................................ 139
Remove the fuser fan ..................................................................... 142
Formatter resets ............................................................................. 144
Remove the DC controller PCA ...................................................... 146
Remove the low-voltage power supply ........................................... 148
Imaging (developing) high-voltage power supply ............................................ 152
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Remove the imaging (developing) high-voltage power supply ....... 152
Remove the first transfer high-voltage power supply .................... 153
Second transfer high-voltage power supply .................................................... 155
Remove the second transfer high-voltage power supply ................ 155
Remove the driver PCA .................................................................. 157
Remove the power switch PCA ...................................................... 159
Remove the environmental sensor ................................................. 160
DC controller connections .............................................................. 180
Product connections ....................................................................... 182
ENWW vii
viii
Set up Status Alerts ........................................................................ 202
Set up E-mail Alerts ........................................................................ 202
Device Information .......................................................................... 204
Paper Setup .................................................................................... 205
Paper Types ................................................................................... 206
Extended Print Modes .................................................................... 206
System Setup ................................................................................. 206
Save/Restore Settings .................................................................... 206
Product Security ............................................................................. 207
Use HP ToolboxFX to troubleshoot print-quality problems ............................ 208
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Clear jams in the optional 500-sheet paper and heavy media tray (Tray 3) .................... 238
ENWW ix
Appendix A Service and support
Appendix B Product specifications
Appendix C Regulatory information
x ENWW
1 Theory of operation
●
●
●
●
●
Pickup, feed, and delivery system
●
ENWW 1
Basic operation
Major product systems
The product contains the following five systems:
●
Engine-control system
● Laser scanner system
●
Image-formation system
●
Media feed system
●
Optional paper feeder system
Product block diagram
Figure 1-1
Product block diagram
LASER SCANNER SYSTEM
IMAGE-FORMATION SYSTEM
ENGINE CONTROL SYSTEM
MEDIA FEED SYSTEM
OPTION
2 Chapter 1 Theory of operation ENWW
Sequence of operation
The DC controller in the engine-control system controls the operational sequences of the product. The following table describes durations and operations for each period of a print operation from when the product is turned on until the motor stops rotating.
Normal sequence of operation
Table 1-1 Sequence of operation
Name Timing Purpose
WAIT From the time the power switch is turned on, the door is closed, or the product exits Sleep mode until the product is ready for a print operation.
Brings the product to printable condition:
● Detects and heats the fuser
●
Detects the print cartridge and any cartridge changes
● Detects the ITB, and moves the ITB and the developing unit to the home position
●
Cleans residual toner from the ITB and the secondary transfer roller
STBY (standby) From the end of the WAIT or LSTR period until either a print command is sent or the power switch is turned off.
Maintains the product in printable condition:
●
Enters Sleep mode if the sleep command is received
INTR (initial rotation)
● Performs a calibration if the calibration command is received
From the time the print command is received until the product picks up a piece of paper.
Prepares for the print job
●
Activates the high-voltage power supply
● Activates the laser scanner
●
Opens the laser shutter
● Cleans the protective laser glass
●
Engages the print cartridges
●
Warms the fuser
ENWW Basic operation 3
Table 1-1 Sequence of operation (continued)
Name
LSTR (last rotation)
Timing Purpose
From the end of the INTR period until the last sheet completes the fusing operation.
Prints
●
Forms the image on the photosensitive drum
●
Transfers the toner image to the paper
●
Fuses the toner image to the paper
From the end of the PRINT period until the main motor stops rotating.
Moves the last printed sheet to the output bin.
●
Stops the high-voltage power supply
● Stops the laser scanner
●
Closes the laser shutter
● Cleans the protective laser glass
●
Disengages the print cartridges
● Stops the fuser
The product enters the INTR period as the LSTR period is completed, if the formatter sends another print command.
4 Chapter 1 Theory of operation ENWW
Formatter-control system
The formatter is responsible for the following procedures:
●
Controlling sleep mode
●
Receiving and processing print data from the various product interfaces
●
Monitoring control-panel functions and relaying product-status information (through the control panel and the network or bidirectional interface)
●
Developing and coordinating data placement and timing with the DC controller PCA
●
Storing font information
●
Communicating with the host computer through the network or the bidirectional interface
The formatter receives a print job from the network or bidirectional interface and separates it into image information and instructions that control the printing process. The DC controller PCA synchronizes the image-formation system with the paper-input and -output systems, and then signals the formatter to send the print-image data.
The formatter also provides the electrical interface and mounting locations for an additional DIMM.
Sleep mode
NOTE:
In the System Setup menu, this item is termed Sleep Delay.
This feature conserves power after the product has been idle for an adjustable period of time. When the product is in Sleep Delay, the control-panel backlight is turned off, but the product retains all settings, downloaded fonts, and macros. The default setting is for Sleep Delay to be enabled, and the product enters Sleep Delay after a 30-minute idle time.
The product exits Sleep Delay and enters the warm-up cycle when any of the following events occur:
●
A print job, valid data, or a PML or PJL command is received
●
A control-panel button is pressed
●
A cover is opened
●
A paper tray is opened
●
The engine-test switch is pressed
NOTE:
Product error messages override the Sleep message. The product enters Sleep Delay at the appropriate time, but the error message continues to appear.
Input/output
The product has two I/O interfaces:
● A USB 2.0 port for connecting directly to a computer
●
An internal 10/100Base-T network port.
ENWW Formatter-control system 5
CPU
The formatter incorporates a 540 MHz Coldfire processor.
Memory
The random access memory (RAM) on the formatter PCA contains the page, I/O buffers, and the font storage area. It stores printing and font information received from the host system, and can also serve to temporarily store a full page of print-image data before the data is sent to the print engine. Memory capacity can be increased by adding a DIMM to the formatter. Note that adding memory might also increase the print speed for complex graphics.
NOTE:
If the product encounters a problem when managing available memory, a clearable warning message appears on the control-panel display.
Firmware
The firmware is contained on NAND flash memory soldered on the formatter board. A remote firmware upgrade process is available, which overwrites the firmware in the NAND flash.
Nonvolatile memory
The product uses nonvolatile memory (NVRAM) to store device and user configuration settings. The contents of NVRAM are retained when the product is turned off or disconnected.
PJL overview
The printer job language (PJL) is an integral part of configuration, in addition to the standard printer command language (PCL). With standard cabling, the product can use PJL to perform a variety of functions such as these:
●
Two-way communication with the host computer through a network connection or a USB connection. The product can inform the host about such things as the control-panel settings, and the control-panel settings can be changed from the host.
● Dynamic I/O switching. The product uses this switching to be configured with a host on each I/O.
The product can receive data from more than one I/O simultaneously, until the I/O buffer is full.
This can occur even when the product is offline.
●
Context-sensitive switching. The product can automatically recognize the personality (PS or PCL) of each job and configure itself to serve that personality.
● Isolation of print environment settings from one print job to the next. For example, if a print job is sent to the product in landscape mode, the subsequent print jobs print in landscape mode only if they are formatted for landscape printing.
PML
The printer management language (PML) allows remote configuration and status read-back through the
I/O ports.
Control panel
The formatter sends and receives product status and command data to and from the control-panel PCA.
6 Chapter 1 Theory of operation ENWW
Engine-control system
The engine-control system coordinates all product functions, according to commands that the formatter sends. The engine-control system drives the laser/scanner system, the image formation system, and the pickup/feed/delivery system.
The engine control system contains the following major components:
●
DC controller
●
Low-voltage power supply
●
High-voltage power supply
Figure 1-2
Engine-control system
ENGINE CONTROL SYSTEM
LASER SCANNER SYSTEM
DC controller
IMAGE-FORMATION SYSTEM
Formatter
Low-voltage power supply
MEDIA FEED SYSTEM
High-voltage power supply
OPTION
ENWW Engine-control system 7
DC controller
The DC controller controls the operational sequence of the product.
Figure 1-3
DC controller diagram
Cartridge
(x4)
DEV high-voltage power supply
ITB unit
Secondary transfer roller
AC input
Fan
Switch
Formatter
TR1 high-voltage power supply
TR2 high-voltage power supply
Fuser
DC controller
Low-voltage power supply
Motor
Fan
Solenoid
Switch
Photointerrupter
LED
Sensor
Option
Laser scanner unit
Control panel
The DC controller controls the product's electrical components, listed in the following table.
8 Chapter 1 Theory of operation ENWW
ENWW
Table 1-2 Electrical components
Component type Abbreviation
Switch
Solenoid
Fan
Photointerrupter (sensor)
PS4
PS5
PS6
PS7
PS8
PS9
PS10
PS11
PS12
PS13
PS14
PS15
FM2
PS1
PS2
PS3
SL3
SL5
SL7
FM1
SW7
SW8
SL1
SL2
SW1
SW2
SW3
SW4
SW5
SW6
Name
Power switch
24V interlock switch
5V interlock switch 1
5V interlock switch 2
Primary transfer disengagement switch
Toner collection unit switch
Cassette media end guide position switch
Cassette media width guide position switch
Cassette pickup solenoid
Tray 1 pickup solenoid
Duplex reverse solenoid 1 (duplex models only)
Primary transfer disengagement solenoid
Duplex reverse solenoid 2 (duplex models only)
Power supply fan
Fuser fan
Cassette paper-presence sensor
Tray 1 paper-presence sensor
Last-paper sensor
Cassette paper-stack surface sensor
Top-of-page (TOP) sensor
Fuser delivery sensor
Loop sensor 1
Loop sensor 2
Fuser pressure-release sensor
Output bin full sensor
Developing disengagement sensor
Black drum home-position sensor
YMC drum home-position sensor
Front door sensor
Right door sensor
Engine-control system 9
Table 1-2 Electrical components (continued)
Component type Abbreviation
Motor M1
M2
M3
M4
M5
M6
M9
M10
Name
ITB Motor
Drum motor
Developing motor
Fuser motor
Pickup motor
Developing disengagement motor
Cassette lifter motor
Scanner motor
10 Chapter 1 Theory of operation ENWW
Motors
The product has eight motors for paper feed and image formation. The DC controller determines a motor failure if a motor does not reach a specified speed within a specified period after motor startup or if the rotational speed is outside a specified range for a specified period.`
Figure 1-4
Motors
Drum motor (M2)
Developing motor (M3)
Fuser motor (M4)
ITB motor (M1)
Developing disengagement motor (M6)
ENWW
Scanner motor (M10)
Pickup motor (M5)
Cassette lifter motor (M9)
Engine-control system 11
Table 1-3 Motors
Description Components driven
ITB motor (M1)
Drum motor (M2)
Developing motor (M3)
Fuser motor (M4)
Pickup motor (M5)
ITB
Black photosensitive drum
Developing roller
Yellow, magenta, and cyan photosensitive drums
Yellow, magenta, and cyan developing rollers
Fuser pressure and delivery rollers
Pressurizes and depressurizes the pressure roller
Engages and disengages the primary transfer roller
Tray 1 pickup roller
Cassette pickup roller
Feed roller
Duplex feed roller (duplex models only)
Engages and disengages the developing unit Developing disengagement motor
(M6)
Cassette lifter motor
(M9)
Scanner motor (M10)
Lifter for the cassette
Scanner mirror
No
No
No
Failure detection
Yes
Yes
Yes
Yes
No
12 Chapter 1 Theory of operation ENWW
Fans
The product uses to fans to maintain the correct internal temperature. The DC controller determines a fan failure when a fan locks for a specified period after it starts driving.
Figure 1-5
Fans
ENWW
Power supply fan
(FM1)
Fuser fan
(FM2)
Table 1-4 Fans
Description Area cooled
Power supply fan
(FM1)
Fuser (FM2)
Low-voltage power supply
Output bin
Delivery unit
Laser scanner unit
Duplex feed unit
ITB area
Type
Intake
Speed
Full/Half
Intake Full
Engine-control system 13
Fuser-control circuit
The fuser-control circuit monitors and controls the temperature in the fuser. The product uses ondemand fusing. The fuser-control circuit consists of the following major components:
●
Fuser main heater (H1): heats the center of the fuser sleeve
●
Fuser sub heater (H2): heats the ends of the fuser sleeve
●
Thermistors; detects the fuser temperature (contact type)
◦
Sleeve thermistor (TH1): Detects the temperature at the center of the fuser sleeve
◦
Main thermistor (TH2): Detects the temperature at the center of the fuser heater
◦
Sub thermistor 1 (TH3): Detects the temperature at the end of the fuser heater nearest the front of the product
◦
Sub thermistor 2 (TH4): Detects the temperature at the end of the fuser heater nearest the rear of the product
●
Thermal fuse (FU1): prevents abnormal temperature rise in the fuser heater (non-contact type)
Figure 1-6
Fuser-control circuit
TH3
Pressure roller
Front of engine
TH2
TH1
FU1
H1
Low-voltage power supply
H2
TH4
FUSER HEATER
CONTROL signal
Fuser heater control circuit
FUSER TEMPERATURE signal
DC controller
Fuser heater safety circuit
Fuser sleeve
14 Chapter 1 Theory of operation ENWW
Fuser temperature control
The fuser temperature control maintains the fuser heater at its targeted temperature.
The fuser main heater and sub heater control the temperature of the fuser sleeve.
The DC controller monitors the main thermistor and the sleeve thermistor. The DC controller controls the FUSER MAIN HEATER CONTROL (FSRD1) and the FUSER SUB-HEATER CONTROL (FSRD2) signals according to the detected temperature. The fuser-heater control circuit controls the fuser heater depending on the signal so that the heater remains at the targeted temperature.
Figure 1-7
Fuser-heater control circuit
AC input
Noise filter
Fuser heater control circuit
Low-voltage power supply
RL102
RL103
FU102
DC controller
Zerocross circuit
RLD1
RLD2
FSRD1
FSRD2
ZEROX
Fuser
Fuser presence circuit
Improper fuser installation prevention circuit
Fuser sleeve
FUSEROPEN
FUHL
H2
TH3
H1
TH2
TH1
FU1
TH4
THERM4
THERM2
THERM1
THERM3
Fuser heater safety circuit
ENWW Engine-control system 15
Fuser protective function
The protective function detects an abnormal temperature rise of the fuser unit and interrupts power supply to the fuser heater.
The following three protective components prevent an abnormal temperature rise of the fuser heater:
● DC controller
◦
The DC controller interrupts power supply to the fuser heater when it detects an abnormal temperature of the fuser heater.
● Fuser-heater safety circuit
◦
The fuser heater safety circuit interrupts power supply to the fuser heater when the detected temperature of the main and sub thermistors is abnormal.
● Thermal fuse
◦
The thermal fuse is broken to interrupt power supply to the fuser heater when the thermoswitch detects an abnormal temperature of the fuser heater.
16 Chapter 1 Theory of operation ENWW
Fuser failure detection
The DC controller determines a fuser unit failure, deactivates the FUSER HEATER CONTROL signal, releases the relay to interrupt power supply to the fuser heater and notifies the formatter of a failure state when it encounters the following conditions:
●
Abnormal temperature rise: The sleeve thermistor does not rise at a specified temperature within a specified period after the fuser heater control starts.
● Abnormally low temperature: The thermistors are at a specified temperature or lower during a print operation or other fuser heating cycle.
●
Abnormally high temperature: The thermistors are at a specified temperature or higher, regardless of the fuser control status.
● Drive circuit abnormality: The frequency in the zerocross circuit is out of a specified range when the product is turned on or is in the standby period.
ENWW Engine-control system 17
Low-voltage power supply
The low-voltage power supply (LVPS) converts AC input voltage to DC voltage.
Figure 1-8
Low-voltage power supply
Power switch
SW1
Low-voltage power supply
Formatter
FU101
Noise filter
Rectifying circuit
+3.3V generation circuit
Remote switch control circuit
+3.3V
RL101
Protection circuit
RL102
RL103
Noise filter
Fuser heater control circuit
Zerocross circuit
+24V generation circuit
+5V generation circuit
Fuser
DC controller
SW2
+24V
Interlock switch
SW4
SW3
+5V
Interlock switch
The product uses three DC voltages: 24V, 5V, and 3.3V. The voltages are subdivided as follows:
+24V
+24R
Supplied constantly
Stopped during Sleep mode
Interrupted when the front or right door is opened
18 Chapter 1 Theory of operation ENWW
+5V
+5R
+3.3V
Supplied constantly
Stopped during Sleep mode
Interrupted when the front or right door is opened
Supplied constantly
ENWW Engine-control system 19
Overcurrent/overvoltage protection
The low-voltage power supply has a protective circuit against overcurrent and overvoltage to prevent failures in the power supply circuit. The low-voltage power supply automatically stops supplying the DC voltage whenever excessive current flows or voltage abnormally increases.
If the dc voltage is not being supplied from the low-voltage power supply, the protective function may be running. In this case, turn off the power switch and unplug the power cord. Do not turn the power switch on until the root cause is found.
The LVPS has two fuses on the PCA. The LVPS 24V output is interrupted to the fuser and the highvoltage power supply if the either of the interlock switches (SW3 and SW4) is in the off position (door open).
WARNING!
The product power switch only interrupts dc voltage from the LVPS. The AC voltage is present in the product when the power cord is plugged into a power receptacle and the power switch is in the off position. You must unplug the product power cord before servicing the product.
WARNING!
If you believe the overcurrent or overvoltage protection circuits have been activated, do not plug in the product power cord or turn on the product power until the cause of the failure is found and corrected.
In addition, fuses in the low-voltage power supply protect against overcurrent. If overcurrent flows into the AC line, the fuses melt and cut off the power distribution.
20 Chapter 1 Theory of operation ENWW
High-voltage power supply
The DC controller controls the high-voltage power supply to generate biases.
Figure 1-9
High-voltage power supply
TR1 high-voltage power supply
Primary transfer bias circuit
ENWW
Developing bias circuit
DEV high-voltage power supply
Primary charging bias circuit
FG
Secondary transfer bias circuit
TR2 high-voltage power supply
DC controller
The high-voltage power supply (HVPS) applies biases to the following components:
●
Primary charging roller: The primary charging bias is applied to the surface of the photosensitive drum to charge it uniformly negative as a preparation for the image formation.
● Developing roller: The developing bias is used to adhere toner to an electrostatic latent image formed on the photosensitive drum.
Engine-control system 21
●
Primary transfer roller: The primary transfer bias is used to transfer the toner from each photosensitive drum onto the ITB.
●
Secondary transfer roller: The secondary transfer bias is used to transfer the toner image from the
ITB onto the paper. The reversed bias is applied to transfer residual toner on the secondary transfer roller back to the ITB. The residual toner on the ITB is deposited in the toner collection unit.
22 Chapter 1 Theory of operation ENWW
Laser scanner system
The laser scanner system forms latent images on the photosensitive drums according to the VIDEO signals sent from the formatter.
The main components of the laser/scanner are the laser unit and the scanner motor unit. The DC controller sends signals to the laser/scanner to control the functions of these components.
Figure 1-10
Laser/scanner system
Photosensitive drum
Scanner motor unit
Connecting board
Scanner mirror
Laser unit (C/Bk)
Laser unit (Y/M)
DC controller
Formatter
ENWW Engine-control system 23
Laser failure detection
The DC controller determines an optical unit failure and notifies the formatter, if the laser/scanner encounters the following conditions:
●
The scanner motor does not reach a specified rotation frequency within a specified period of the scanner motor start up.
●
The beam detect (BD) interval is out of a specified value during a print operation.
24 Chapter 1 Theory of operation ENWW
Image-formation system
Electrophotographic process
The electrophotographic process forms an image on the paper. Following are the major components used in the process:
●
Print cartridges
● Intermediate transfer belt (ITB)
●
Secondary transfer roller
● Fuser
●
Laser scanner
The DC controller uses the laser scanner and HVPS to form the toner image on the photosensitive drum.
The image is transferred to the print media and then fused onto the paper.
Figure 1-11
Electrophotographic process block diagram
TR1 high-voltage power supply
Cartridge
ITB
Fuser
Laser scanner
Secondary transfer roller
DEV high-voltage power supply
TR2 high-voltage power supply
DC controller
ENWW Image-formation system 25
Figure 1-12
Electrophotographic process drive system
M2 Drum motor
M4 Fuser motor
Developing roller
Developing roller
Developing roller
Developing roller
M3
Developing motor
M1 ITB motor
26 Chapter 1 Theory of operation ENWW
Image formation process
Each of the following processes functions independently and must be coordinated with the other product processes. Image formation consists of the following processes:
Latent-image formation block Step 1: pre-exposure
Developing block
Transfer block
Step 2: primary charging
Step 3: laser-beam exposure
Step 4: developing
Step 5: primary transfer
Step 6: secondary transfer
Fusing block
ITB cleaning block
Drum cleaning block
Step 7: separation
Step 8: fusing
Step 9: ITB cleaning
Step 10: Drum cleaning
Figure 1-13
Image formation process
: Media path
: Direction of drum rotation
: Block
: Step
ITB cleaning
9. ITB cleaning
Delivery
8. Fuser
Fuser
Transfer
7. Separation
6. Secondary transfer
5. Primary transfer
10. Drum cleaning
4. Developing
Developing
1. Pre-exposure
2. Primary charging
3. Laser beam exposure
Latent image formation
Drum cleaning
Pickup
Registration
ENWW Image-formation system 27
Latent-image formation block
During the latent-image formation stage, the laser scanner forms invisible images on the photosensitive drums in the print cartridges.
Pre-exposure
Step 1: Light from the pre-exposure LED strikes the photosensitive drum surface. This eliminates the residual electrical charges on the drum surface.
Figure 1-14
Pre-exposure
LED
Photosensitive drum
Primary charging
Step 2: DC and AC biases are applied to the primary charging roller, which transfers a uniform negative potential to the photosensitive drum.
Figure 1-15
Primary charging
Primary charging roller
Primary charging bias
Photosensitive drum
28 Chapter 1 Theory of operation ENWW
Laser beam exposure
Step 3: The laser beam scans the photosensitive drum to neutralize negative charges on parts of the drum surface. An electrostatic latent image is formed on the drum where negative charges were neutralized.
Figure 1-16
Laser beam exposure
Laser beam
ENWW Image-formation system 29
Developing block
Step 4: In the print cartridge, toner acquires a negative charge from the friction that occurs when the developing roller rotates against the developing blade. The developing bias is applied to the developing roller to create a difference in the electric potential of the drum. When the negatively charged toner comes in contact with the photosensitive drum, it adheres to the latent image because the drum surface has a higher potential.
Figure 1-17
Developing
Developing blade
Developing roller
Developing bias
Photosensitive drum
30 Chapter 1 Theory of operation ENWW
Transfer block
Primary transfer
Step 5: The toner on the photosensitive drum is transferred to the intermediate transfer belt (ITB). The
ITB is given a positive charge by the bias of the primary transfer roller. The negatively charged toner on the drum surface is transferred onto the ITB. All four color planes are transferred onto the ITB in this step.
Figure 1-18
Primary transfer
Primary transfer bias
Primary transfer roller
ITB
Photosensitive drum
Secondary transfer
Step 6: The toner image on the ITB is transferred to the paper. The secondary transfer bias is applied to the secondary transfer roller to charge the paper positive. As the paper passes between the secondary transfer roller and the ITB, the complete toner image on the ITB is transferred onto the paper.
Figure 1-19
Secondary transfer
Secondary transfer opposed roller
ITB
Secondary transfer roller
Secondary transfer bias
Paper
ENWW Image-formation system 31
Separation
Step 7: The elasticity of the paper and the curvature of the secondary transfer opposed roller cause the paper to separate from the ITB. The static charge eliminator reduces back side static charge of the paper and controls excess discharge after the transfer process for stable media feed and image quality.
Figure 1-20
Separation
Secondary transfer opposed roller
ITB
Paper
Static charge eliminator
Secondary transfer roller
Fusing block
Step 8: The product uses an on-demand fuser. The toner image is permanently affixed to the printing paper by heat and pressure.
Figure 1-21
Fusing
Fuser heater
Fuser sleeve
Toner
Paper
Pressure roller
32 Chapter 1 Theory of operation ENWW
ITB cleaning block
Step 9: The cleaning blade scrapes the residual toner off the surface of the ITB. The residual toner feed screw deposits residual toner in the toner collection unit.
Figure 1-22
ITB cleaning
Residual toner feed screw
ITB
Cleaning blade
Drum cleaning block
Step 10: The cleaning blade scrapes the residual toner off the surface of the photosensitive drum, and toner is deposited in the waste section inside the print cartridge.
Figure 1-23
Drum cleaning
Cleaning blade
Toner waste
Photosensitive drum
ENWW Image-formation system 33
Print cartridges
The product has four print cartridges, one for each color: yellow, magenta, cyan, and black. Each of them has the same structure. The cartridges are filled with toner and consist of the following components:
●
Photosensitive drum
●
Developing unit
●
Primary charging roller
The DC controller rotates the motors to drive the photosensitive drum, developing unit, and primary charging roller.
Figure 1-24
Print cartridge block diagram
DC controller
PS13:
YMC drum home position sensor
Memory tag
M6
Developing disengagement motor
PS11:
Developing disengagement sensor
Photosensitive drum
Primary charging roller
M2
Drum motor
Developing unit
M3
Developing motor
34 Chapter 1 Theory of operation ENWW
Memory tag
The memory tag is a non-volatile memory chip in the cartridge that stores information about usage for the cartridge. The product reads and writes the data in the memory tag. The DC controller determines a memory tag error and notifies the formatter when it fails to either read from or write to the memory tag.
Cartridge presence detection
The DC controller detects the presence of the cartridges by monitoring the RD sensor. When the DC controller determines a cartridge absence, it notifies the formatter.
Toner level detection
The DC controller detects the remaining toner level in a cartridge by the optical detection method. The
DC controller notifies the formatter of the remaining toner level.
Cartridge life detection
The DC controller detects the cartridge life by monitoring the total operational wear limit or remaining toner level of the cartridge. The DC controller determines a cartridge end of life and notifies the formatter when the operational wear limit of the cartridge reaches a specified amount or the cartridge runs out of toner.
Developing unit engagement and disengagement control
The developing unit engagement and disengagement control engages the developing unit with the photosensitive drum or disengages the developing unit from the drum depending on the print mode: fullcolor mode or black-only mode. The developing unit is engaged only when required, preventing a deterioration of the drums and maximizing their life.
The developing disengagement motor rotates the developing disengagement cam. As the cam rotates, the developing unit engages with or separates from the photosensitive drum.
When the product is turned on and when each print job is completed, all four of the developing units disengage from the photosensitive drums. When the print mode is in full-color mode, all of the developing units engage with the drums. When the print mode is in black-only mode, only black developing unit engages with the drum.
ENWW Image-formation system 35
The DC controller determines a developing disengagement motor abnormality and notifies the formatter when it does not detect a specified signal from the developing disengagement sensor during the developing roller engagement and disengagement operation.
Figure 1-25
Developing unit engagement and disengagement control
Developing unit is disengaged
Developing unit is engaged
Photosensitive drum
Developing unit
PS11:
Developing disengagement sensor
Developing disengagement cam
M6 Developing disengagement motor
DC controller
36 Chapter 1 Theory of operation ENWW
ITB unit
The ITB unit receives the toner image from the photosensitive drums and transfers the complete toner image to the print media. The ITB unit consists of the following components:
●
ITB
●
ITB drive roller
●
Primary transfer rollers
● ITB cleaner
The ITB motor drives the ITB drive roller which rotates the ITB. The rotation of the ITB causes the primary transfer rollers to rotate. The ITB cleaner cleans the ITB surface.
Figure 1-26
ITB unit block diagram
DC controller
ITB
ITB cleaner
ITB drive roller
Primary transfer roller
M1
ITB motor
ENWW Image-formation system 37
Primary transfer roller engagement and disengagement control
Figure 1-27
Primary transfer roller engagement and disengagement control
DC controller
M4 Fuser motor
<All colors are disengaged>
Primary transfer disengagement solenoid
ITB
SL5
SW5
Primary transfer disengagement switch
Primary transfer disengagement cam
YMC slide plate
<All colors are engaged>
Bk slide plate
Primary transfer roller
<Only black is engaged>
Photosensitive drum
38 Chapter 1 Theory of operation ENWW
The primary transfer roller engagement and disengagement control engages the ITB with the photosensitive drum or disengages the ITB from the drum depending on the requirements of the print job. There are three states of the primary transfer rollers.
●
All rollers disengaged: The ITB disengages from all the four photosensitive drums. This is the state during a standby period, and it is the home position for the primary transfer rollers.
●
All rollers engaged: The ITB engages with all the four photosensitive drums. This is the state for full-color jobs.
●
Only black roller engaged: The ITB engages with only the black photosensitive drum. This is the state for the black-only jobs.
The operational sequence of the primary transfer roller engagement and disengagement control is as follows:
1.
The fuser motor drives the primary transfer disengagement solenoid to rotate the primary transfer disengagement cam.
2.
As the cam rotates, the YMC slide plate or the Bk slide plate moves to right or left. This causes the primary transfer roller to move up or down.
3.
The ITB engages with or disengages from the photosensitive drum depending on the movement of the primary transfer rollers.
The DC controller determines an abnormal primary transfer roller disengagement mechanism and notifies the formatter when it does not detect a specified signal from the primary transfer disengagement switch even though the primary transfer disengagement solenoid is driven.
ITB unit presence detection
The DC controller detects the ITB unit presence by monitoring the primary transfer disengagement switch. The DC controller drives the primary transfer disengagement solenoid for specified times during the initial rotation period of the following:
●
The product is turned on
●
The product exits Sleep mode
●
The door is closed
The DC controller determines an ITB unit absence and notifies the formatter when it does not detect a specified signal from the primary transfer disengagement switch.
ITB cleaning mechanism
The cleaning blade in the ITB cleaner scrapes the residual toner off the ITB surface. The ITB motor drives the residual toner feed screw and the screw deposits the residual toner in the toner collection unit.
The DC controller detects whether the toner collection unit is full by monitoring the ITB residual toner full sensor. When the DC controller determines the toner collection unit is full, it notifies the formatter.
ENWW Image-formation system 39
The DC controller also detects the presence of the toner collection unit by monitoring the toner collection unit switch.
Figure 1-28
ITB cleaning mechanism
DC controller
ITB
SW6
Toner collection unit switch
ITB residual toner full sensor
Cleaning blade
ITB cleaner
Residual toner feed screw
Toner collection unit
M1
ITB motor
Calibration
The product calibrates itself to print a high-quality image. The calibration corrects a color-misregistration and color-density variation caused by environment changes or variation inherent in the product. The product performs the following calibrations:
●
Color-misregistration control
●
Environment change control
●
Image stabilization control
Color-misregistration control
The color-misregistration control corrects the misaligned color caused by the variation inherent in the laser scanner units or cartridges. The color-misregistration control corrects the following:
●
Horizontal scanning start position
● Horizontal scanning magnification
●
Vertical scanning start position
40 Chapter 1 Theory of operation ENWW
The DC controller forms pattern of toner on the surface of the ITB and measures a misaligned length with the RD sensor and the RDL sensor. Accordingly, the formatter calibrates the color-misregistration.
Figure 1-29
Color-misregistration control
RD sensor
ITB
RDL sensor
Pattern of toner
The DC controller commands the formatter to perform the color-misregistration control whenever one of the following occurs:
●
The product is turned on or the door is closed, after replacing any one of the cartridges
● The product is turned on or the door is closed, after replacing the ITB unit or the laser scanner unit
●
A specified number of pages have been printed
● Continuous printing for a specified period of time
●
Cold starting of the fuser when the product is turned on
If data from the RD or RDL sensor is out of a specified range during the cartridge-presence detection or when starting the color-misregistration control, the DC controller determines an abnormal sensor and notifies the formatter.
Environment change control
The environment change control calibrates each high-voltage bias to obtain an appropriate image according to the environment changes. The DC controller determines the environment, where the product is installed, based on the surrounding temperature and humidity data from the environment sensor. It adjusts the high-voltage biases to accommodate environmental changes.
The DC controller determines an environment sensor abnormality and notifies the formatter when it detects out of specified range data from the environment sensor.
Image stabilization control
The image stabilization control reduces the fluctuations in image density caused by environmental changes or deterioration of the photosensitive drums or toner. The two kinds of image stabilization controls are image density control (DMAX) and image halftone control (DHALF).
ENWW Image-formation system 41
Image density control (DMAX)
The image density control calibrates each high-voltage bias to stabilize the image density variation caused by the deterioration of the photosensitive drum or toner. The DC controller commands the formatter to control the image density under the following conditions:
●
The detected temperature of the fuser is a specified degree or lower when the product is turned on
● The product is turned on or the door is closed and also whenever a specified number is printed after replacing any one of the cartridges
●
The product is turned on or the door is closed after replacing the ITB unit or the laser scanner unit
● A specified number of pages have been printed
●
After a specified period of time from the previous image density control
●
The environment is changed for a specified condition after the previous image density control
Image halftone control (DHALF)
The image halftone control is performed by the formatter to calibrate the halftone. The DC controller measures the halftone pattern according to a command from the formatter. Accordingly, the formatter calibrates the halftone. The DC controller controls the image halftone under the following conditions:
●
The image density control is completed
●
The formatter sends a command
42 Chapter 1 Theory of operation ENWW
Pickup, feed, and delivery system
The pickup/feed/delivery system consists of several types of feed rollers and sensors. The duplex model has a mechanism that reverses and refeeds the print media to print two sides automatically.
Figure 1-30
Pickup, feed, and delivery system
Fuser sleeve
Pressure roller
Duplex feed roller
(duplex model)
Secondary transfer roller
MP tray pickup roller
MP tray separation pad
CST pickup roller
Simplex media path
Duplex media path (duplex model)
CST separation roller
The pickup/feed/delivery system can be divided into the following three blocks:
●
Pickup-and-feed block: From each input source to the fuser inlet
● Fuser-and-delivery block: From the fuser to the output bin
●
Duplex block: From the duplex reverse unit to the duplex re-pickup unit (duplex models only)
Figure 1-31
Pickup, feed, and delivery system blocks
Fuser-and-delivery block
Duplex block
ENWW
Pickup-and-feed block
Pickup, feed, and delivery system 43
Photo sensors
Figure 1-32
Photo sensors (paper path)
PS10
PS6
PS7
PS8
PS5
PS2
PS3
PS1
PS4
Table 1-5 Photo sensors and switches (product)
Item Description
PS1
PS2
PS3
PS4
PS5
Cassette paper-presence sensor
Tray 1 (MP tray) paper-presence sensor
Last-paper sensor
Cassette paper-stack surface sensor
Top-of-Page (TOP) sensor
Item
PS6
PS7
PS8
PS10
Description
Fuser delivery sensor
Loop sensor 1
Loop sensor 1
Output bin media-full sensor
44 Chapter 1 Theory of operation ENWW
Motors and solenoids
Figure 1-33
Motors and solenoids (paper path)
M4
SL3
SL7
M1
For duplex model only
Table 1-6 Motors and solenoids (paper path)
Item Description
M1
M4
M5
M9
ITB motor
Fuser motor
Pickup motor
Cassette lifter motor
M9
Item
SL1
SL2
SL3
SL7
SL1 SL2
M5
Description
Cassette pickup solenoid
Tray 1 (MP tray) pickup solenoid
Duplex reverse solenoid 1 (duplex models only)
Duplex reverse solenoid 2 (duplex models only)
Pickup and feed block
The pickup-and-feed block picks one sheet of paper from the cassette or the MP tray and feeds it into the fuser.
Cassette pickup
The operational sequence of the cassette pickup is as follows:
1.
The product is turned on or the cassette is inserted.
2.
The lift-up operation and the lifting plate spring move up the lifting plate to the position where the paper can be picked up.
3.
The DC controller rotates the pickup motor when it receives a print command from the formatter.
ENWW Pickup, feed, and delivery system 45
4.
The cassette (CST) feed roller rotates.
5.
The cassette (CST) pickup solenoid is driven at a specified timing.
6.
The cassette (CST) pickup roller rotates and picks up the paper.
7.
The cassette (CST) separation roller removes any multiple-fed sheets.
8.
One sheet of paper is fed into the product.
NOTE:
The lift-up operation pushes up the lifting plate to keep the stack surface of paper at the pickup position.
Figure 1-34
Cassette pickup operation
DC controller
M5
Pickup motor
CST pickup solenoid
SL1
CST pickup roller
CST feed roller
CST separation roller
Lifting plate spring
Lifter
Cassette multiple-feed prevention
The product uses a separation roller method to prevent multiple sheets of print media from entering the paper path. The cassette separation roller does not have its own driving force. Therefore the cassette separation roller follows the rotation of the cassette pickup roller.
During normal feed, when the product picks up one piece of paper, the cassette separation roller is driven by the cassette pickup roller through one sheet of paper. Thus the separation roller rotates in the paper feed direction.
During multiple-feed, when the product picks up more than one piece of paper, the low friction force between the sheets weakens the driving force from the cassette pickup roller. In addition, some braking
46 Chapter 1 Theory of operation ENWW
force is always applied to the cassette separation roller, so the weak rotational force of the pickup roller is not enough to rotate the separation roller. Therefore, the separation roller holds back any multiplefed sheets, and one sheet of paper is fed into the product.
Figure 1-35
Cassette multiple-feed prevention
CST Pickup roller
CST separation roller
Print media
Lifting plate
The separation roller does not rotate
<Normal-feed> <Multiple-feed>
Tray 1 (MP tray) paper pickup
The operational sequence of the MP tray pickup is as follows:
1.
The DC controller rotates the pickup motor when it receives a print command from the formatter.
2.
As the MP tray pickup solenoid is driven, the MP tray pickup roller rotates and the lifting plate moves up.
3.
The MP tray pickup roller picks up the paper.
4.
The MP tray separation pad removes any multiple-fed sheets and one sheet of paper is fed into the product.
ENWW Pickup, feed, and delivery system 47
The MP tray media presence sensor detects the presence of print media on the MP tray.
Figure 1-36
Tray 1 (MP tray) paper pickup
DC controller
Pickup motor M5
MP tray pickup solenoid
SL2
MP tray pickup roller
PS2:
MP tray media presence sensor
Lifting plate
MP tray separation pad
Tray 1 (MP tray) last-paper detection
The product detects whether the print media on the MP tray is the last sheet during continuous printing to prevent toner contamination on the photosensitive drums and the ITB.
The product attempts to form the next image before the DC controller detects a media absence because the paper path between the MP tray media-presence sensor and the registration roller is short. To prevent the photosensitive drums and the ITB from being contaminated with toner, the last-paper sensor detects the last-paper. The MP tray last-paper detection roller rotates when the last-paper is picked up.
48 Chapter 1 Theory of operation ENWW
The DC controller notifies the formatter of a media absence when it detects the last-paper by the lastpaper sensor.
Figure 1-37
Tray 1 (MP tray) last-paper detection
DC controller
Feed direction
A
Last-paper
PS3:
Last-paper sensor
MP tray last-paper detection roller
Cross sectional view from A direction
Paper feed
After the paper pickup operation, the paper picked up from either the cassette or MP tray is then fed to the fixing-and-delivery block.
1.
The registration shutter corrects the skew-feeding of the paper that is picked up from the cassette or MP tray.
2.
When the TOP sensor detects the leading edge of paper, the DC controller controls the rotational speed of the pickup motor to align with the leading edge of toner image on the ITB.
3.
The toner image on the ITB is transferred onto the paper, and the paper is fed to the fusing-and delivery block.
ENWW Pickup, feed, and delivery system 49
The DC controller notifies the formatter of a paper size mismatch error when the paper length detected by the TOP sensor does not match the paper size specified by the formatter.
Figure 1-38
Paper feed
DC controller
ITB motor
M1 M5
Pickup motor
TOP sensor
Registration shutter
Registration roller
PS5
50 Chapter 1 Theory of operation ENWW
Skew-feed prevention
The printer corrects the skew feed without decreasing the throughput.
1.
The leading edge of paper strikes the registration shutter and aligns.
2.
As the feed rollers keep pushing the paper, the paper gets warped against the registration shutter.
3.
The stiffness of paper pushes up the registration shutter and the realigned paper passes through straightened.
Figure 1-39
Skew-feed prevention
Registration shutter
Registration shutter
Paper
Paper
ENWW Pickup, feed, and delivery system 51
Feed-speed control
The product adjusts the feed speed to obtain the best print quality depending on the type of print media.
The product prints at the speed corresponding to the print mode specified by the formatter.
Print mode
Normal
Heavy media 1
Heavy media 2
Heavy media 3
Light media 1
Glossy media 1
Glossy media 2
Glossy media 3
Glossy film
Feed speed
Full
Half
Half
Half
Half
Full
Full
Half
Half
Print mode
Photo media 1
Photo media 2
Photo media 3
Envelope
OHT
Label
Rough
Normal gloss
Feed speed
Half
Half
Full
Full
Half
Half
Half
Full
Fusing and delivery block
The fusing-and-delivery block fuses the toner image onto the print media and delivers the printed page to the output bin.
Loop control
The product controls the loop (slackness) of print media to prevent the defects of print quality and media feed.
●
If the fuser sleeve rotates slower than the ITB, the paper loop increases and an image defect or paper crease occurs.
● If the fuser sleeve rotates faster than the ITB, the paper loop decreases and an image is stretched because the toner image is not transferred to the paper correctly
52 Chapter 1 Theory of operation ENWW
ENWW
Two loop sensors located between the fuser sleeve and the ITB detect the paper loop. Accordingly the
DC controller controls the rotational speed of the fuser motor to keep the loop amount properly.
●
Loop sensor 1: Detects the paper loop for heavy media
●
Loop sensor 2: Detects the paper loop for plain media other than heavy media
Figure 1-40
Loop control
DC controller
M5
Fuser motor
Sensor flag for heavy paper
Sensor flag for other than heavy paper
Fuser sleeve
Pressure roller
<A>
Small-loop
PS8
PS7
Loop sensor2
Loop sensor1
<B>
Large-loop
(heavy media)
<C>
Large-loop
(other than heavy media)
Fuser sleeve
ITB
Pressure roller
Loop sensor1
OFF
ON
ON
Loop sensor2
OFF
OFF
ON
Speed of fuser motor
Speed down
Heavy media: Speed up
Other media: Speed down
Speed up
Illus.
A
B
C
Pickup, feed, and delivery system 53
Pressure roller pressurization and depressurization control
The product releases the pressure roller from the fuser sleeve, except during printing, to prevent deforming the fuser sleeve and the pressure roller and to facilitate the jam-clearing procedure.
1.
The DC controller reverses the fuser motor to rotate the fixing pressure release cam.
2.
The pressure roller is pressurized or depressurized depending on the position of the cam.
The DC controller determines a fuser pressure-release mechanism abnormality and notifies the formatter when it does not sense the fuser pressure-release sensor for a specified period from when it reverses the fuser motor.
Figure 1-41
Pressure roller pressurization and depressurization control
DC controller
M4
Fuser motor
PS9:
Fuser pressure release sensor
Fuser pressure release cam
Fuser sleeve
Pressure roller
<Pressurized> <Depressurized>
54 Chapter 1 Theory of operation ENWW
Output bin full detection
The output bin media-full sensor detects whether the output bin is full of printed pages. The DC controller determines the output bin is full and notifies the formatter when it senses the output bin media-full sensor is on for a specified period during standby or printing.
Figure 1-42
Output bin full detection
DC controller
Output bin media full sensor flag
Output bin media full sensor
PS10
ENWW Pickup, feed, and delivery system 55
Duplex block (duplex models only)
The duplex reverse control reverses the paper after the first side is printed. The duplex feed control feeds the paper to the duplex block to print the second side of the page.
Figure 1-43
Duplex operation
DC controller
M4 Fuser motor
SL3
Duplex reverse solenoid 1
SL7
Duplex reverse solenoid 2
M5
Pickup motor
Delivery roller
Duplex feed roller
Duplex block
Duplex media path
1.
The DC controller controls the duplex reverse solenoid 1 and duplex reverse solenoid 2 at a specified timing after the first side is printed.
Duplex reverse solenoid 1
Off
On
On
Duplex reverse solenoid 2
Off
Off
On
Delivery roller
Rotates
Stops
Reverses
2.
The DC controller reverses the delivery roller and the paper is reversed.
3.
The duplex feed roller feeds the paper.
56 Chapter 1 Theory of operation ENWW
Jam detection
The product uses the following sensors to detect the presence of print-media and to check whether the print-media is being fed correctly or has jammed:
●
TOP sensor (PS5)
●
Fuser delivery sensor (PS6)
●
Loop sensor 1 (PS7)
● Loop sensor 2 (PS8)
●
Output bin media full sensor (PS10)
Figure 1-44
Sensors for jam detection
PS10
PS6
PS7
PS8
PS5
ENWW
Simplex media path
Duplex media path (duplex model)
The product detects the following jams:
Pickup delay jam Tray 1 (MP tray): The TOP sensor does not detect the leading edge of paper within a specified period, including a retry, after the MP tray pickup solenoid is turned on.
Cassette: The TOP sensor does not detect the leading edge of paper within a specified period, including a retry, after the cassette pickup solenoid is turned on.
Pickup stationary jam
Paper feeder: The TOP sensor does not detect the leading edge of paper within a specified period after the paper-feeder (PF) feed sensor detects the leading edge.
The TOP sensor does not detect the trailing edge of paper within a specified period after the leading edge of paper reaches the secondary transfer roller unit.
Fuser delivery delay jam The fuser delivery sensor does not detect the leading edge of paper within a specified period after the leading edge of paper reaches the secondary transfer roller unit.
Fuser delivery stationary jam The fuser delivery sensor does not detect the trailing edge of paper within a specified period after the TOP sensor detects the trailing edge.
The output bin media full sensor does not detect the leading edge of paper within a specified period after the fuser delivery sensor detects the leading edge.
Pickup, feed, and delivery system 57
Wrapping jam
Residual paper jam
The fuser delivery sensor detects a paper absence yet it does not detect the trailing edge of paper after it detects the leading edge.
One of the following sensors detects a presence of paper when the printer is turned on or when the door is closed.
● TOP sensor
●
Fuser delivery sensor
●
Loop sensor 1
●
Loop sensor 2
NOTE:
The product automatically clears all paper from the paper path if the TOP sensor detects residual paper when the product is turned on or a door is closed.
The door open is detected during a paper feed operation.
Door open jam
Duplex re-pickup jam (duplex model only)
The TOP sensor does not detect the leading edge of paper within a specified period after the paper is reversed during a duplex print operation.
58 Chapter 1 Theory of operation ENWW
Paper feeder
This product supports an optional 500-sheet tray (Tray 3). The operational sequence of the paper feeder is controlled by the paper feeder controller PCA.
Figure 1-45
Paper-feeder paper path
ENWW
PF pickup roller
Figure 1-46
Paper-feeder block diagram
DC controller
+3.3V
+24V
Paper feeder controller
PF separation roller
PF feed roller
Paper feeder
Motor
Solenoid
Photointerrupter
Switch
Paper feeder 59
Paper-feeder motors
The paper feeder has two motors for paper feed and cassette lift-up operation.
Figure 1-47
Paper-feeder motors
PF lifter motor (M2)
PF pickup motor (M1)
Table 1-7 Paper-feeder motors
Motor Driving part
PF pickup motor (M1)
PF lifter motor (M2)
PF pickup roller
PF separation roller
PF feed roller
Lifter for the PF cassette
Failure detection
No
No
60 Chapter 1 Theory of operation ENWW
Paper-feeder paper pickup and feed
The pickup-and-feed operation picks up one sheet of print media in the paper-feeder cassette and feeds it to the product.
Figure 1-48
Paper-feeder electrical components
SR1
SW3 SW2
SR2
SR3
SW1
SL1
Table 1-8 Paper-feeder electrical components
Component type Abbreviation
Motor
Solenoid
Photointerruptor (sensor)
Switch
M1
M2
SL01
SR1
SR2
SR3
SW1
SW2
SW3
M2
M1
Description
PF pickup motor
PF lifter motor
PF pickup solenoid
PF paper-feed sensor
PF paper-stack surface sensor
PF cassette paper-presence sensor
PF door-open switch
PF cassette paper end-plate position switch
PF cassette paper-width switch
Paper-feeder cassette lift operation
The cassette lift-up operation keeps the surface of the paper stack at the pickup position whenever the following occurs:
●
Product is turned on
● Cassette is inserted
●
Stack surface in the cassette lowers
ENWW Paper feeder 61
The operational sequence of the cassette lift-up is as follows:
1.
The PF lifter motor rotates to raise the lifter.
2.
When the PF paper-stack surface sensor detects the surface of the paper stack, the PF lifter motor stops.
3.
The lifter motor rotates again when the PF paper-stack surface detects that the paper surface is lowered during a print operation.
The paper feeder controller PCA determines a PF lifter motor failure and notifies the formatter through the DC controller when the PF paper-stack surface sensor does not detect the stack surface within a specified period after the PF lifter motor starts rotating.
Figure 1-49
Paper-feeder cassette lift operation
SR3
PF cassette media presence sensor
PF media stack surface sensor
SR2
Lifting plate
Lifter
PF cassette media presence sensor flag
PF lifter motor
M2
PF media stack surface flag
Paper-feeder jam detection
The paper feeder uses the PF paper-feed sensor (SR1) to detect the presence of print-media and to check whether print-media is being fed correctly or has jammed.
Figure 1-50
Paper-feeder jam detection
SR1
Paper feeder 1
The paper feeder detects the following jams:
PF pickup delay jam
PF residual paper jam
PF door open jam
The PF paper-feed sensor does not detect the leading edge of paper within a specified period, including a retry, after the PF pickup solenoid is turned on.
The PF paper-feed sensor detects a presence of paper when the printer is turned on, when the door is closed or when the automatic delivery is performed.
A door open is detected during paper-feed operation.
62 Chapter 1 Theory of operation ENWW
2 Removal and replacement
●
●
Removal and replacement strategy
●
●
●
●
Removal and replacement procedures
ENWW 63
Introduction
This chapter describes the removal and replacement of field-replaceable units (FRUs) only.
Replacing FRUs is generally the reverse of removal. Occasionally, notes and tips are included to provide directions for difficult or critical replacement procedures.
HP does not support repairing individual subassemblies or troubleshooting to the component level.
Note the length, diameter, color, type, and location of each screw. Be sure to return each screw to its original location during reassembly.
Incorrectly routed or loose wire harnesses can interfere with other internal components and can become damaged or broken. Frayed or pinched harness wires can be difficult to find. When replacing wire harnesses, always use the provided wire loops, lance points, or wire-harness guides and retainers.
64 Chapter 2 Removal and replacement ENWW
Removal and replacement strategy
WARNING!
Turn the product off, wait 5 seconds, and then remove the power cord before attempting to service the product. If this warning is not followed, severe injury can result, in addition to damage to the product. The power must be on for certain functional checks during troubleshooting. However, disconnect the power supply during parts removal.
Never operate or service the product with the protective cover removed from the laser/scanner assembly. The reflected beam, although invisible, can damage your eyes.
The sheet-metal parts can have sharp edges. Be careful when handling sheet-metal parts.
CAUTION:
Do not bend or fold the flat flexible cables (FFCs) during removal or installation. Also, do not straighten pre-folds in the FFCs. You must fully seat all FFCs in their connectors. Failure to fully seat an FFC into a connector can cause a short circuit in a PCA.
NOTE:
To install a self-tapping screw, first turn it counterclockwise to align it with the existing thread pattern, and then carefully turn it clockwise to tighten. Do not overtighten. If a self-tapping screw-hole becomes stripped, repair the screw-hole or replace the affected assembly.
TIP:
For clarity, some photos in this chapter show components removed that would not be removed to service the product. If necessary, remove the components listed at the beginning of a procedure before proceeding to service the product.
ENWW Removal and replacement strategy 65
Electrostatic discharge
CAUTION:
Some parts are sensitive to electrostatic discharge (ESD). Look for the ESD reminder when removing product parts. Always perform service work at an ESD-protected workstation or mat, or use an ESD strap. If an ESD workstation, mat, or strap is not available, ground yourself by touching the sheet-metal chassis before touching an ESD-sensitive part.
Protect the ESD-sensitive parts by placing them in ESD pouches when they are out of the product.
66 Chapter 2 Removal and replacement ENWW
Required tools
●
#2 Phillips screwdriver with a magnetic tip and a 152-mm (6-inch) shaft length
●
Small flat blade screwdriver
●
Needle-nose pliers
●
ESD mat or ESD strap (if one is available)
●
Penlight (optional)
CAUTION:
Always use a Phillips screwdriver (callout 1). Do not use a pozidrive screwdriver (callout 2) or any motorized screwdriver. These can damage screws or screw threads.
Figure 2-1
Phillips and pozidrive screwdriver comparison
ENWW Required tools 67
Service approach
Before performing service
● Remove all media from the product.
●
Turn off the power using the power switch.
● Unplug the power cable and interface cable or cables.
●
Place the product on an ESD workstation or mat, or use an ESD strap (if one is available). If an
ESD workstation, mat, or strap is not available, ground yourself by touching the sheet-metal chassis
before touching an ESD-sensitive part.
● Remove the print cartridges. See
.
●
Remove the tray cassette or cassettes.
After performing service
●
Plug in the power cable.
●
Reinstall the print cartridges.
●
Reinstall the tray cassette or cassettes.
●
If the optional paper feeder was removed for service, place the product on the feeder. Engage the optional feeder tray locks to secure the feeder to the product.
Post-service test
Perform the following test to verify that the repair or replacement was successful.
Print-quality test
1.
Verify that you have completed the necessary reassembly steps.
2.
Make sure that the tray contains clean, unmarked paper.
3.
Attach the power cord and interface cable or interface cables, and then turn on the product.
4.
Verify that the expected startup sounds occur.
5.
Print a configuration page, and then verify that the expected printing sounds occur.
6.
Print a demo page, and then verify that the print quality is as expected.
7.
Send a print job from the host computer, and then verify that the output meets expectations.
8.
If necessary, restore any customer-specified settings.
9.
Clean the outside of the product with a damp cloth.
68 Chapter 2 Removal and replacement ENWW
Removal and replacement procedures
Customer self repair (CSR) components
Print cartridges
When a print cartridge approaches the end of its estimated useful life, the control panel displays a message recommending that you order a replacement. The product can continue to print using the current print cartridge until the control panel displays a message instructing you to replace the cartridge, unless you have selected the option to override the message by using the Replace supplies menu.
NOTE:
Cartridge life remaining is used to determine if a supply is near or at estimated end of life.
Cartridge life remaining is approximate only and varies depending on types of documents printed and other factors.
The product uses four colors and has a different print cartridge for each color: black (K), magenta (M), cyan (C), and yellow (Y).
You can replace a print cartridge when the print quality is no longer acceptable. The control-panel message also indicates the color of the cartridge that has reached the end of its estimated useful life
(for cartridges that are not used). Replacement instructions are provided on the label on the print cartridge.
CAUTION:
If toner gets on clothing, wipe it off with a dry cloth and wash the clothes in cold water. Hot water sets toner into fabric.
NOTE:
Information about recycling used print cartridges is on the print-cartridge box.
Replace print cartridges
1.
Open the front door. Make sure that the door is completely open.
2.
Grasp the handle of the used print cartridge and pull out to remove.
ENWW Removal and replacement procedures 69
3.
Store the used print cartridge in a protective bag. Information about recycling used print cartridges is on the print-cartridge box.
4.
Remove the new print cartridge from its protective bag.
NOTE:
Be careful not to damage the memory tag on the print cartridge.
5.
Grasp both sides of the print cartridge and distribute the toner by gently rocking the print cartridge.
70 Chapter 2 Removal and replacement ENWW
6.
Remove the orange protective cover from the print cartridge. Place the protective cover on the used print cartridge to protect it during shipping.
CAUTION:
Avoid prolonged exposure to light.
CAUTION:
Do not touch the green roller. Doing so can damage the cartridge.
7.
Align the print cartridge with its slot and insert the print cartridge until it clicks into place.
8.
Close the front door.
ENWW Removal and replacement procedures 71
Toner-collection unit
NOTE:
The toner-collection unit is designed for a single use. Do not try to empty the toner-collection unit and reuse it. Doing so could cause damage to the product. For recycling information, see the product user guide.
1.
Open the toner collection unit access door (callout 1) on the product back side.
2.
Grasp the top of the toner-collection unit (callout 2), and then remove it from the product.
Figure 2-2
Remove the toner-collection unit
2
1
72 Chapter 2 Removal and replacement ENWW
TIP:
When changing the toner-collection unit, take the plug off the new unit, as shown below.
Take the plug and insert it into the old toner-collection unit before putting it into the box and mailing it for recycling.
ENWW Removal and replacement procedures 73
Memory DIMM
Product memory
The product has one dual inline memory module (DIMM) slot. Use the DIMM slot to upgrade the product with the following items:
●
More product memory (DIMMs are available in 64, 128, and 256 MB)
●
Other DIMM-based printer languages and product options
●
Support-language character sets (for example, Chinese characters or Cyrillic alphabet characters).
NOTE:
To order DIMMs, see
Order parts by authorized service providers on page 254 .
You might want to increase product memory if you often print complex graphics or HP postscript level 3 emulation documents, or if you use many downloaded fonts. Additional memory also enables multiple collated copies to print at the maximum speed.
Before ordering additional memory, see how much memory is currently installed by printing a
configuration page. See Configuration page on page 209
.
CAUTION:
Static electricity can damage electronic parts. When installing DIMMs, either wear an antistatic wrist strap, or frequently touch the surface of the DIMM antistatic package and then touch bare metal on the product.
Install memory and font DIMMs
1.
Turn the product off, and then disconnect all power and interface cables.
2.
On the back of the product, open the DIMM access door.
74 Chapter 2 Removal and replacement ENWW
3.
Remove the DIMM access door.
ENWW
4.
To replace a DIMM that is currently installed, spread the latches apart on each side of the DIMM slot, lift the DIMM up at an angle, and pull it out.
5.
Remove the new DIMM from the antistatic package, and then locate the alignment notch on the bottom edge of the DIMM.
Removal and replacement procedures 75
6.
Holding the DIMM by the edges, align the notch on the DIMM with the bar in the DIMM slot at an angle.
7.
Push down on the DIMM until both latches engage the DIMM. When the installation is correct, the metal contacts are not visible.
NOTE:
If you have difficulty inserting the DIMM, make sure that the notch on the bottom of the
DIMM is aligned with the bar in the slot. If the DIMM still does not go in, make sure that you are using the correct DIMM type.
76 Chapter 2 Removal and replacement ENWW
8.
Reinsert the DIMM access door.
ENWW
9.
Close the DIMM access door.
10.
Reconnect the power cable and USB or network cable, and then turn on the product.
11.
After installing a memory DIMM, see
Removal and replacement procedures 77
Enable memory
If you installed a memory DIMM, set the printer driver to recognize the newly added memory.
Enable memory for Windows
1.
On the Start menu, point to Settings, and click Printers or Printers and Faxes.
2.
Select this product, and then select Properties.
3.
On the Configure tab, click More.
4.
In the Total Memory field, type or select the total amount of memory that is now installed.
5.
Click OK.
Check DIMM installation
Turn the product on. Check that the product is in the Ready state after it has gone through the startup sequence. If an error message appears, do the following:
1.
Print a configuration page. See
Configuration page on page 209 .
2.
Check the Installed Personalities and Options section on the configuration page and compare it with the configuration page that you printed before the DIMM installation.
3.
The DIMM might not be installed correctly. Repeat the installation procedure.
-or-
The DIMM may be defective. Try a new DIMM.
78 Chapter 2 Removal and replacement ENWW
Fuser
CAUTION:
The fuser might be hot. Allow enough time after turning off the product power for the fuser to cool.
1.
Open the right-door assembly.
2.
Grasp the handles and squeeze the blue release levers (callout 1).
Figure 2-3
Remove the fuser
1
2
3.
Pull the fuser (callout 2) straight out of the product to remove it.
ENWW Removal and replacement procedures 79
Pickup roller (Tray 1)
CAUTION:
Do not touch the spongy roller surface unless you are replacing the roller. Skin oils on the roller can cause paper pickup problems.
1.
Open Tray 1 (callout 1), and then remove the pickup roller cover (callout 2).
Figure 2-4
Remove the pickup roller (Tray 1) (1 of 2)
1 2
2.
Spead out the pickup roller retainers (callout 1) until both sides unlatch, and then remove the pickup roller (callout 2).
Figure 2-5
Remove the pickup roller (Tray 1) (2 of 2)
1 1
2
80 Chapter 2 Removal and replacement ENWW
Separation pad (Tray 1)
CAUTION:
Do not touch the spongy roller surface unless you are replacing the roller. Skin oils on the roller can cause paper pickup problems.
1.
Open Tray 1 (callout 1), and then remove the pickup roller cover (callout 2).
Figure 2-6
Remove the separation pad (Tray 1) (1 of 4)
1 2
2.
Take out the tool (callout 2) supplied with a new separation pad (callout 1).
Figure 2-7
Remove the separation pad (Tray 1) (2 of 4)
2
1
ENWW Removal and replacement procedures 81
3.
Insert the tool (callout 1) under the separation pad (callout 2).
Figure 2-8
Remove the separation pad (Tray 1) (3 of 4)
2
1
4.
Turn the tool (callout 1) in the direction that the arrow indicates, and then remove the tool and the separation pad (callout 2) together.
Figure 2-9
Remove the separation pad (Tray 1) (4 of 4)
2
1
Reinstallation tip
You do not need to use the tool to install the new separation pad. Press the new pad with your hand until it snaps into place and engages with the engine.
Separation roller assembly (Tray 2)
CAUTION:
Do not touch the spongy roller surface unless you are replacing the roller. Skin oils on the roller can cause paper pickup problems.
1.
Remove Tray 2 from the product.
2.
Open the right-door assembly.
82 Chapter 2 Removal and replacement ENWW
3.
On the separation roller assembly, slide the lever (callout 1) toward the unlocked icon until it clicks into the unlocked position.
Figure 2-10
Remove the separation roller assembly (Tray 2) (1 of 2)
1
4.
Pull the separation roller assembly up and remove it from the product.
Figure 2-11
Remove the separation roller assembly (Tray 2) (2 of 2)
ENWW Removal and replacement procedures 83
Pickup roller (Tray 2)
CAUTION:
Do not touch the spongy roller surface unless you are replacing the roller. Skin oils on the roller can cause paper pickup problems.
1.
Open Tray 2.
2.
Open the right-door assembly.
3.
Remove the separation roller assembly (see Separation roller assembly (Tray 2) on page 82
)
4.
Lift one of the two levers (callout 1) on either side of the pickup roller, and then push the right side of the roller in the direction of the arrow.
Figure 2-12
Remove the pickup roller (Tray 2)
1
5.
Remove the pickup roller.
Reinstallation tip
Insert the left side of the roller into the product first.
84 Chapter 2 Removal and replacement ENWW
Pickup roller, separation roller, and feed roller (Tray 3)
CAUTION:
Do not touch the spongy roller surface unless you are replacing the roller. Skin oils on the roller can cause paper pickup problems.
TIP:
You do not have to separate the product from the feeder to remove these rollers.
1.
Remove Tray 3 from the product, and then locate the Tray 3 rollers on the righthand side of the tray cavity.
Figure 2-13
Remove the Tray 3 rollers (1 of 2)
2.
Release three tabs, and then pull the rollers in the direction of the arrow.
Figure 2-14
Remove the Tray 3 rollers (2 of 2)
ENWW
Reinstallation tip
When you reinstall the rollers, make sure that the rollers snap into place.
Removal and replacement procedures 85
Secondary transfer roller
CAUTION:
Do not touch the spongy roller surface unless you are replacing the roller. Skin oils on the roller can cause image quality problems.
1.
Open the right-door assembly.
2.
Grasp one of the blue features (callout 1) on either end of the transfer roller, and then lift the transfer roller (callout 2) off of the product.
Figure 2-15
Remove the transfer roller
1
2
TIP:
Place the new roller assembly in place with the roller gear (callout 1) on the right side, and then press down to ensure that the roller shaft seats securely in the roller clasps.
1
86 Chapter 2 Removal and replacement ENWW
Intermediate transfer belt (ITB)
CAUTION:
Do not touch the black-plastic belt. Skin oils and fingerprints on the belt can cause printquality problems. Always place the ITB on a flat surface in a safe and protected location.
1.
Open the right-door assembly.
2.
Use both hands to grasp the blue levers (callout 1), apply slight downward pressure, and pull the
ITB toward you at a downward angle.
Figure 2-16
Remove the intermediate transfer belt (1 of 3)
1
3.
Pull the ITB out of the product until two large handles expand along the right and left side of the
ITB.
Figure 2-17
Remove the intermediate transfer belt (2 of 3)
ENWW Removal and replacement procedures 87
4.
Grasp the large handles on the ITB and then pull the ITB straight out of the product until it stops, and then pull up to remove it from the product..
CAUTION:
The ITB is a sensitive component. Be careful when handling the ITB so that it is not damaged. Always place the ITB in a safe and protected location.
Figure 2-18
Remove the intermediate transfer belt (3 of 3)
Reinstallation tip
If you are installing a replacement ITB, make sure that you remove all of the packing tape and the protective cover sheet.
88 Chapter 2 Removal and replacement ENWW
External panels, covers, and doors
Identification and location
Figure 2-19
External panels, covers, and doors
1
2
6
5
4
3
10
ENWW
9
8
Table 2-1 External panels, covers, and doors
Item Description
1
2
Rear-right cover (see
Right-door assembly (see
Right-door assembly on page 102 )
Item
6
7
7
Description
Top cover (see Top cover on page 96
)
Left cover (see
Removal and replacement procedures 89
Table 2-1 External panels, covers, and doors (continued)
Item Description Item
3
4
5
Right-front cover and control-panel assembly (see
Right-front cover and control-panel assembly on page 90 )
8
9 Front-door assembly (see
Front-door assembly on page 98 )
Tray 2 cassette 10
Description
DIMM cover
Rear cover (see
)
Toner collection unit access door (see
Toner collection unit access door on page 93 )
Right-front cover and control-panel assembly
1.
Open the front door and the right door.
2.
Remove two screws (callout 1).
Figure 2-20
Remove the right-front cover and control-panel assembly (1 of 3)
1
90 Chapter 2 Removal and replacement ENWW
ENWW
3.
Release 3 tabs (callout 1) on the right side of the assembly.
Figure 2-21
Remove the right-front cover and control-panel assembly (2 of 3)
1
4.
While holding the assembly up, pull the cable holder (callout 1) from the assembly and disconnect one connector (callout 2).
Figure 2-22
Remove the right-front cover and control-panel assembly (3 of 3)
2
1
Removal and replacement procedures 91
Left cover
1.
Remove Tray 2 from the product.
2.
Open the front door.
3.
Remove three screws (callout 1). Starting from the left side of the cover, release six tabs (callout 2), and then remove the cover from the product.
Figure 2-23
Remove the left cover
2
2
1
TIP:
Opening the toner-collection door might make it easier to release the tabs on the left side of the cover.
Reinstallation tip
If the front door will not close after the left cover has been reinstalled, verify that the two tabs on the right side of the cover have been aligned correctly with the product chassis.
92 Chapter 2 Removal and replacement ENWW
Rear cover
Remove the rear cover
Remove six screws (callout 1), and then remove the cover from the product.
Figure 2-24
Remove the rear cover
1
2
Toner collection unit access door
1.
Open the toner collection unit access door (callout 1), remove the toner collection unit, and then release the link arm (callout 2) on the left side of the door.
Figure 2-25
Remove the toner collection unit access door (1 of 3)
ENWW
2
1
Removal and replacement procedures 93
2.
Partially close the door, and then disconnect the right-hand link arm (callout 1) from the door.
CAUTION:
Do not disconnect the right-hand link arm when the door is completely open. Doing so can disconnect the link arm spring.
Figure 2-26
Remove the toner collection unit access door (2 of 3)
1
3.
Rotate the access door down 90 degrees, and then pull on the left side of the door to remove the access door.
Figure 2-27
Remove the toner collection unit access door (3 of 3)
1
2
94 Chapter 2 Removal and replacement ENWW
Right-rear cover
1.
Remove the rear cover. See
2.
Open the right-door assembly.
3.
Remove two screws (callout 1), release one tab (callout 2), and then remove the cover.
CAUTION:
The grounding spring on the back fo the cover falls off easily. Be careful not to lose it.
Figure 2-28
Remove the right-rear cover
1
2
ENWW Removal and replacement procedures 95
Top cover
Before proceeding, remove the following components:
●
Left cover. See
●
●
Right-rear cover. See
Remove the top cover
1.
Remove four screws (callout 1).
Figure 2-29
Remove the top cover (1 of 2)
1
1
2.
Open the toner-collection door.
96 Chapter 2 Removal and replacement ENWW
3.
Release two tabs (callout 1), and then remove the cover.
Figure 2-30
Remove the top cover (2 of 2)
2
1
ENWW Removal and replacement procedures 97
Front-door assembly
1.
Remove the control panel. See
Right-front cover and control-panel assembly on page 90 .
2.
Open the front door.
3.
Remove one screw (callout 1).
Figure 2-31
Remove the front-door assembly (1 of 5)
1
2
98 Chapter 2 Removal and replacement ENWW
4.
Remove the inner cover rail mount (callout 1).
Figure 2-32
Remove the front-door assembly (2 of 5)
1
2
CAUTION:
As shown in the figure below, when removing the inner cover rail mount (callout 1), hold down the inner cover (callout 2) with one hand to prevent it from springing back at the product.
Figure 2-33
Remove the front-door assembly (3 of 5)
2
1
ENWW Removal and replacement procedures 99
5.
Release two tabs on each stopper (callout 1) with a small flat-blade screwdriver.
Figure 2-34
Remove the front-door assembly (4 of 5)
1
NOTE:
Each tab is at the end of the stopper that is closest to the product. See the figure below.
1
2
100 Chapter 2 Removal and replacement ENWW
6.
Position the door as shown below, and then slide the front-door assembly in the direction that the arrow indicates to remove it from the product.
Figure 2-35
Remove the front-door assembly (5 of 5)
1
ENWW Removal and replacement procedures 101
Right-door assembly
Remove the following components:
●
Rear cover (see
●
Right rear cover (see
1.
Open the right-door assembly
2.
Remove one screw (callout 1), release the link arm (callout 2), and then disconnect one connector
(callout 3). You must remove two zip ties to disconnect the connector.
Figure 2-36
Remove the right-door assembly (1 of 5)
3
2
1
3.
Carefully release one tab (callout 1), and then remove the cable cover (callout 2).
Figure 2-37
Remove the right-door assembly (2 of 5)
2
1
102 Chapter 2 Removal and replacement ENWW
ENWW
4.
Remove one connector (callout 1)
Figure 2-38
Remove the right-door assembly (3 of 5)
1
5.
Remove one screw (callout 1), and then release the link arm (callout 2).
Figure 2-39
Remove the right-door assembly (4 of 5)
2
1
Removal and replacement procedures 103
6.
Remove two screws (callout 1), remove the hinge (callout 2), and then pull the right-door assembly away from the product.
Figure 2-40
Remove the right-door assembly (5 of 5)
1
2
3
Internal assemblies
TIP:
For clarity, some photos in this chapter show components removed that would not be removed to service the product. If necessary, remove the components listed at the beginning of a procedure before proceeding to service the product.
104 Chapter 2 Removal and replacement ENWW
Laser scanner assembly
CAUTION:
Do not replace the laser scanner and the formatter PCA at the same time. The settings for the laser scanner are stored in the formatter RAM. When you install a new laser scanner, it reads the settings from the formatter.
Before proceeding, remove the following components:
● Tray 2
●
Left cover. See Left cover on page 92 .
Remove the laser scanner assembly
1.
Open the front door.
2.
On the left side of the product, pinch and remove the fan duct (callout 1), and then disconnect the two flat cables (callout 2).
Figure 2-41
Remove the laser/scanner assembly (1 of 4)
2 1
ENWW Removal and replacement procedures 105
3.
Release one tab (callout 1), remove the stopper (callout 2), and then disconnect one connector
(callout 3).
Figure 2-42
Remove the laser scanner assembly (2 of 4)
1
2
3
4.
Release one tab (callout 1), and then slide the cable guide (callout 2) in the direction that the arrow indicates.
5.
Remove the cable guide (callout 2) and the flat cables (callout 3) together, and then remove one spring (callout 4).
Figure 2-43
Remove the laser scanner assembly (3 of 4)
2 1
4 3
106 Chapter 2 Removal and replacement ENWW
6.
While holding up the handle (callout 1), pull the laser scanner (callout 2) up slightly and then out of the product.
CAUTION:
Do not touch the protective glass strip on top of the assembly.
Figure 2-44
Remove the laser scanner assembly (4 of 4)
1 2
Reinstallation tip
Align the assembly with the guides on the left side of the opening when reinstalling the assembly.
Reinstallation tip
Align the pin on the bottom of the assembly with the notch in the product when reinstalling the assembly. After pushing the assembly into the product, you might have to pull the assembly slightly forward to seat the pin in the notch.
ENWW Removal and replacement procedures 107
Cassette pickup drive assembly
Before proceeding, remove the following components:
●
ITB. See
Intermediate transfer belt (ITB) on page 87 .
●
Cassette separation roller assembly. See Separation roller assembly (Tray 2) on page 82 .
Remove the cassette pickup drive assembly
1.
Pull out one tab (callout 1), pull the bottom of the cable cover out, and then pull up to remove the cable cover (callout 2).
Figure 2-45
Remove the cassette pickup drive assembly (1 of 3)
2
1
108 Chapter 2 Removal and replacement ENWW
2.
Disconnect three connectors (callout 1). You will need to cut the zip ties in order to disconnect the connectors, and then install new zip ties when reinstalling the assembly.
NOTE:
The connectors might be hidden behind the assembly.
Figure 2-46
Remove the cassette pickup drive assembly (2 of 3)
1
ENWW
3.
Pull out one tab (callout 1), and then slide the guide (callout 2) to the right to remove it.
Figure 2-47
Remove the cassette pickup drive assembly (3 of 3)
2
1
Removal and replacement procedures 109
4.
Remove two screws (callout 1), move the registration sensor lever (callout 2) to the up position, and then pull the cassette pickup drive assembly (callout 3) toward you to remove it.
Figure 2-48
Remove the cassette pickup drive assembly (4 of x)
2
3
1
5.
After replacing the cassette pickup drive assembly, use the Secondary service menu menu to reset the registration roller page count to zero. The registration roller is part of the cassette pickup drive assembly.
Reinstallation tip
When reassembling the cassette pickup drive unit (callout 1), the sensor flag
(callout 2) is in the way. Be sure to hold up the sensor flag when reassembling. Verify that the sensor flag moves properly after reassembling the cassette pickup drive unit.
2
1
The figure below shows the assembly reinstalled correctly.
110 Chapter 2 Removal and replacement ENWW
The figure below shows the assembly reinstalled incorrectly.
ENWW Removal and replacement procedures 111
Registration sensor assembly
Before proceeding, remove the following components:
●
Cassette separation roller assembly. See Separation roller assembly (Tray 2) on page 82 .
●
Cassette pickup drive assembly. See
Cassette pickup drive assembly on page 108 .
●
Intermediate transfer belt (ITB). See
Intermediate transfer belt (ITB) on page 87
.
Remove the registration sensor assembly
1.
Push the tab (callout 1) down, and then pull the top of the cover to remove the cover (callout 2).
You might need a small flat-blade screwdriver to press down the tab.
Figure 2-49
Remove the registration sensor assembly (1 of 4)
1
2
112 Chapter 2 Removal and replacement ENWW
ENWW
2.
Disconnect one connector (callout 1), and then detach the bottom part of the spring (callout 2). If necessary, use a pick or needle-nose pliers to detach the spring.
Figure 2-50
Remove the registration sensor assembly (2 of 4)
1
2
3.
Detach the bottom of one spring (callout 1).
Figure 2-51
Remove the registration sensor assembly (3 of 4)
1
Removal and replacement procedures 113
4.
Release one of the registration sensor unit pivot hinges from the shafts (callout 1), pull out that end of the assembly (callout 2), and then repeat the procedure on the other pivot hinge.
Figure 2-52
Remove the registration sensor assembly (4 of 4)
2
1
114 Chapter 2 Removal and replacement ENWW
Lifter-drive assembly
Before proceeding, remove the following components:
●
Optional paper feeder assembly (Tray 3).
●
Tray 2.
●
Cassette pickup drive assembly. See
Cassette pickup drive assembly on page 108 .
Remove the lifter-drive assembly
1.
Verify that the right door is closed, and then turn the product so that the front side faces up.
Figure 2-53
Remove the lifter-drive assembly (1 of 3)
2.
Release the tab (callout 1), and then pull up to remove the cover (callout 2).
Figure 2-54
Remove the lifter-drive assembly (2 of 3)
ENWW
2
1
Removal and replacement procedures 115
3.
Disconnect two connectors (callout 1), remove one screw (callout 2), and then remove the lifter drive unit (callout 3).
Figure 2-55
Remove the lifter-drive assembly (3 of 3)
1
3
2
Reinstallation tip
Make sure that the tabs align correctly when reinstalling the lifter-drive assembly.
116 Chapter 2 Removal and replacement ENWW
ITB front guide assembly
Before proceeding, remove the following components:
●
ITB. See
Intermediate transfer belt (ITB) on page 87 .
●
Right-front cover and control-panel assembly. See
Right-front cover and control-panel assembly on page 90
.
●
Left cover. See Left cover on page 92 .
●
Top cover. See
1.
Open the front door (callout 1) halfway, and then push up the upper part of the link arm (callout 2) to detach it from the product chassis.
Figure 2-56
Remove the ITB front guide assembly (1 of 4)
2
1
ENWW Removal and replacement procedures 117
2.
Remove three screws (callout 1), release four tabs (callout 2), and then remove the cartridge upper guide unit (callout 3).
Figure 2-57
Remove the ITB front guide assembly (2 of 4)
3
1
2
3.
Disconnect one connector (callout 1), and then release the cables (callout 3) from the cable clamp
(callout 2).
Figure 2-58
Remove the ITB front guide assembly (3 of 4)
3 2 1
118 Chapter 2 Removal and replacement ENWW
4.
Release one tab (callout 1), and then slide the ITB front guide assembly (callout 2) in the direction that the arrow indicates to remove it.
Figure 2-59
Remove the ITB front guide assembly (4 of 4)
1
2
ITB rear guide assembly
Before proceeding, remove the following components:
● ITB. See
Intermediate transfer belt (ITB) on page 87 .
●
Right-front cover and control-panel assembly. See
Right-front cover and control-panel assembly on page 90
.
●
Left cover. See Left cover on page 92 .
●
Top cover. See
ENWW Removal and replacement procedures 119
Disconnect one connector (callout 1), release one tab (callout 2), and then slide the ITB rear guide unit (callout 3) in the direction that the arrow indicates to remove it.
Figure 2-60
Remove the ITB rear guide assembly
3 1 2
Residual toner full sensor
Before proceeding, remove the following components:
●
● Rear cover. See
●
Right-rear cover. See
● Left cover. See
●
Top cover. See
● Toner-collection unit. See
Toner-collection unit on page 72 .
●
Toner collection unit access door. See
Toner collection unit access door on page 93
.
120 Chapter 2 Removal and replacement ENWW
Remove the residual toner full sensor
1.
Release one tab (callout 1), and then remove the cover (callout 2).
Figure 2-61
Remove the residual toner full sensor (1 of 4)
1
2
2.
Remove two M4-screws (callout 1) and one M3-screw (callout 2). Then remove the toner cover
(callout 3).
Figure 2-62
Remove the residual toner full sensor (2 of 4)
1
3 2
ENWW Removal and replacement procedures 121
3.
Disconnect one connector (callout 1), remove three screws (callout 2), and then remove the residual toner full sensor assembly (callout 3).
Figure 2-63
Remove the residual toner full sensor (3 of 4)
2
3
4.
Remove the sensor from the assembly by releasing four clips (callout 1), removing the wiring from the routing guide (callout 2), and releasing the switch (callout 3).
CAUTION:
During the removal process, ensure that the gear box (callout 4) does not fall out of the assembly.
Figure 2-64
Remove the residual toner full sensor (4 of 4)
1
2
3
4
122 Chapter 2 Removal and replacement ENWW
Formatter case
Before proceeding, remove the following components:
●
Left cover. See Left cover on page 92 .
●
Rear cover. See
NOTE:
These photos show the formatter PCA removed from the formatter cage. However, you do not need to remove the formatter PCA to remove the formatter cage.
1.
Release the flat cable (callout 1) and the cables (callout 2) from the cable guide (callout 3).
Figure 2-65
Remove the formatter case assembly (1 of 2)
1
2
ENWW
3
2.
Remove eight screws (callout 1) that have a small triangular icon next to them, and then slide the formatter case unit (callout 2) in the direction that the arrow indicates to remove it.
Figure 2-66
Remove the formatter case assembly (2 of 2)
1 2
1
Removal and replacement procedures 123
Delivery assembly
Before proceeding, remove the following components:
●
●
Left cover. See
●
Top cover. See
●
Intermediate transfer belt (ITB). See
Intermediate transfer belt (ITB) on page 87
.
Remove the delivery assembly
1.
Remove two screws (callout 1), remove the cover (callout 2), and then remove two screws (callout
3).
Figure 2-67
Remove the delivery assembly (1 of 5)
2
1
3
124 Chapter 2 Removal and replacement ENWW
2.
Pull the left side of the unit away from the engine, and then slide the delivery unit (callout 1) in the direction that the arrow indicates to remove it.
Figure 2-68
Remove the delivery assembly (2 of 5)
1
ENWW Removal and replacement procedures 125
Reinstallation tip
When reassembling the delivery unit (callout 1) note the following:
Be sure to fit the shafts (callout 3) on the product to the two holes (callout 2) on the delivery unit.
1
2
3
After reinstalling the delivery unit, verify that the sensor flag (callout 1) moves smoothly.
1
126 Chapter 2 Removal and replacement ENWW
Duplex drive assembly (duplex models)
Before proceeding, remove the following components:
●
Right-rear cover. See
.
●
Left cover. See Left cover on page 92 .
●
Right-front cover and control-panel assembly. See
Right-front cover and control-panel assembly on page 90
.
●
Top cover. See
●
Intermediate transfer belt (ITB). See Intermediate transfer belt (ITB) on page 87 .
●
Fuser. See
●
Delivery assembly. See
Delivery assembly on page 124 .
Remove the duplex-drive assembly
1.
Disconnect two connectors (callout 1).
Figure 2-69
Remove the duplex-drive assembly (1 of 2)
1
ENWW Removal and replacement procedures 127
2.
Remove three screws (callout 1), release one tab (callout 2), and then remove the duplex drive assembly (callout 3).
Figure 2-70
Remove the duplex-drive assembly (2 of 2)
3 2
1
128 Chapter 2 Removal and replacement ENWW
Delivery drive assembly (simplex models)
Before proceeding, remove the following components:
●
Right-rear cover. See
.
●
Left cover. See Left cover on page 92 .
●
Right-front cover and control-panel assembly. See
Right-front cover and control-panel assembly on page 90
.
●
Top cover. See
●
Intermediate transfer belt (ITB). See Intermediate transfer belt (ITB) on page 87 .
●
Fuser. See
●
Delivery assembly. See
Delivery assembly on page 124 .
Remove the delivery drive assembly
Remove three screws (callout 1), release one tab (callout 2), and then remove the delivery drive assembly (callout 3).
Figure 2-71
Remove the delivery drive assembly
3 2
1
ENWW Removal and replacement procedures 129
Residual-toner-feed assembly
Before proceeding, remove the following components:
●
Left cover. See
●
Toner collection unit access door. See
Toner collection unit access door on page 93
.
●
Intermediate transfer belt (ITB). See
Intermediate transfer belt (ITB) on page 87
.
●
Top cover. See
●
Toner cover. See the first step of
Residual toner full sensor on page 120 .
Remove the residual-toner-feed assembly
1.
Release one tab (callout 1) by pulling the tab up. If necessary, use a small, flat-blade screwdriver to pull the tab up. Remove the shutter (callout 2), and then pull the spring (callout 3) off the assembly.
Figure 2-72
Remove the residual-toner-feed assembly (1 of 2)
3
1
2
130 Chapter 2 Removal and replacement ENWW
2.
Remove two screws (callout 1), and then remove the residual-toner-feed assembly (callout 2).
NOTE:
When removing the residual-toner-feed assembly (callout 2), ensure that the assembly does not separate from the toner auger. This can spill toner in the product. To reduce the risk of such an incident, pull the assembly in the direction indicated by the arrow.
Figure 2-73
Remove the residual-toner-feed assembly (2 of 2)
2
1
ENWW Removal and replacement procedures 131
ITB motor
Before proceeding, remove the following components:
●
Rear cover. See
●
Right-rear cover. See
●
Toner-collection unit. See
Toner-collection unit on page 72 .
●
Toner collection unit access door. See
Toner collection unit access door on page 93
.
Remove the ITB motor
1.
Remove the DC controller and the DC controller support by releasing the cables from the guides, and then removing six screws (callout 1).
Figure 2-74
Remove the ITB motor (1 of 2)
1
132 Chapter 2 Removal and replacement ENWW
2.
Disconnect one connector (callout 1), remove four screws (callout 2), and then remove the motor
(callout 3).
Figure 2-75
Remove the ITB motor (2 of 2)
2
3 1
ENWW Removal and replacement procedures 133
Drum motor
Before proceeding, remove the following components:
●
●
Right-rear cover. See
●
Left cover. See
●
Rear cover. See
●
Top cover. See
●
Toner collection unit. See
Toner-collection unit on page 72 .
●
Toner collection unit access door. See
Toner collection unit access door on page 93
.
●
Toner cover. See the first step of
Residual toner full sensor on page 120 .
Remove the drum motor
Disconnect one connector (callout 1), remove four screws (callout 2), and then remove the motor
(callout 3).
Figure 2-76
Remove the drum motor
3 2
1
134 Chapter 2 Removal and replacement ENWW
Developing motor
Before proceeding, remove the following components:
●
Right-front cover and control-panel assembly. See
Right-front cover and control-panel assembly on page 90
.
●
Rear cover. See
●
Right-rear cover. See
.
●
Left cover. See Left cover on page 92 .
●
Top cover. See
●
Toner collection unit. See
Toner-collection unit on page 72 .
●
Toner collection unit access door. See Toner collection unit access door on page 93 .
●
Toner cover. See the first step of
Residual toner full sensor on page 120 .
Remove the developing motor
Disconnect one connector (callout 1), remove four screws (callout 2), and then remove the motor
(callout 3).
Figure 2-77
Remove the developing motor
3
2
1
ENWW Removal and replacement procedures 135
Fuser motor
Before proceeding, remove the following components:
●
●
Right-rear cover. See
●
Left cover. See
●
Rear cover. See
●
Top cover. See
●
Toner collection unit. See
Toner-collection unit on page 72 .
●
Toner collection unit access door. See
Toner collection unit access door on page 93
.
●
Toner cover. See the first step of
Residual toner full sensor on page 120 .
Remove the fuser motor
Disconnect one connector (callout 1), remove four screws (callout 2), and then remove the motor (callout
3).
Figure 2-78
Remove the fuser motor
2
3
1
136 Chapter 2 Removal and replacement ENWW
Developing-disengagement motor
Before proceeding, remove the following components:
●
Right-rear cover. See
.
●
Rear cover. See
●
DC controller PCA. See
DC controller PCA on page 146 .
●
Driver PCA. See Driver PCA on page 157 .
Remove the developing-disengagement motor
1.
Remove the DC controller and the DC controller support by releasing the cables from the guides, and then removing six screws (callout 1).
Figure 2-79
Remove the developing-disengagement motor (1 of 2)
1
ENWW Removal and replacement procedures 137
2.
Disconnect one connector (callout 1), remove two screws (callout 2), and then remove the motor
(callout 3).
Figure 2-80
Remove the developing-disengagement motor (2 of 2)
1
3
2
138 Chapter 2 Removal and replacement ENWW
Power-supply fan
Before proceeding, remove the following components:
●
Right-front cover and control-panel assembly. See
Right-front cover and control-panel assembly on page 90
.
●
Front-door assembly (steps 1 and 2 only). See Front-door assembly on page 98 .
●
Left cover. See Left cover on page 92 .
Remove the power-supply fan
1.
Disconnect one connector (callout 1), and then release the cables (callout 3) from the guide
(callout 2).
Figure 2-81
Remove the power-supply fan (1 of 3)
2
3
1
ENWW Removal and replacement procedures 139
2.
Release two tabs (callout 1), and then remove the fan (callout 2) and the fan holder (callout 3) together.
Figure 2-82
Remove the power-supply fan (2 of 3)
3
2
1
3.
Pull on the sides of the fan holder to remove the fan from the holder.
Figure 2-83
Remove the power-supply fan (3 of 3)
140 Chapter 2 Removal and replacement ENWW
Reinstallation tip
When reinstalling the fan, verify that the fan cables (callout 1) are positioned as shown and that the label (callout 2) on the fan is facing toward the inside of the product.
2
1
ENWW Removal and replacement procedures 141
Fuser fan
Before proceeding, remove the following components:
●
Remove the fuser fan
1.
Disconnect one connector (callout 1), release one tab (callout 2), and then slide the guide (callout 3) down to remove it.
Figure 2-84
Remove the fuser fan (1 of 4)
3
1
2
2.
Disconnect three connectors (callout 1), and then release the cables (callout 3) from the cable guides (callout 2).
Figure 2-85
Remove the fuser fan (2 of 4)
1
3
2
3
142 Chapter 2 Removal and replacement ENWW
3.
Release four tabs (callout 1), and then remove the fan (callout 2) and the fan holder (callout 3) together.
Figure 2-86
Remove the fuser fan (3 of 4)
1
1
2
3
4.
Turn the fan holder over, and then pull the fan out of the holder.
Figure 2-87
Remove the fuser fan (4 of 4)
ENWW
Reinstallation tip
Note the wiring path and label orientation for reinstallation.
Removal and replacement procedures 143
Formatter PCA
CAUTION:
ESD sensitive component.
CAUTION:
Do not replace the laser scanner and the formatter PCA at the same time. The settings for the laser scanner are stored in the formatter RAM. When you install a new laser scanner, it reads the settings from the formatter.
CAUTION:
Do not replace the DC controller PCA and the formatter PCA at the same time. The settings for the DC Controller PCA are stored in the formatter RAM. When you install a new DC Controller PCA, it reads the settings from the formatter.
NOTE:
If possible, print a configuration page before replacing the formatter. You will need to transfer the serial number and the page count information to the new formatter.
1.
Remove the rear cover (see
).
2.
Remove four screws (callout 1) and three connectors (callout 2).
Figure 2-88
Remove the formatter
1
2
3.
Firmly pull the formatter from the product. Place the formatter on a clean, flat, grounded surface.
Formatter resets
After replacing the formatter, you must update the firmware. You must also disable networking for nonnetwork models and reset the page counts and serial number.
Configure the formatter for non-network models
This product uses the same formatter for network and non-network models. For non-network models, you must disable networking during run-time to create a base model.
1.
Make sure the product is in the Ready state.
2.
Use hpnpf or hexprint.exe to send the disableNetwork.pjl file to the product.
144 Chapter 2 Removal and replacement ENWW
3.
Wait for 30 seconds to make sure the data has been written to NVRAM and all changes have occurred.
4.
Turn the product off and then on. The product ID will change to the base model.
Reset the serial number of the formatter
1.
Make sure the product is in the Ready state.
2.
Update the file setSerialNumber.pjl file to set the correct serial number on the formatter.
For example: @PJL DEFAULT SERIALNUMBER=ABC123
3.
Use hpnpf or hexprint.exe to send the setSerialNumber.pjl file to the product.
4.
Print a configuration page to verify the change.
Reset the page counts on the formatter
1.
Make sure the product is in the Ready state.
2.
Update the file pml_pagecount.pjl file to set the correct mono and color page counts on the formatter.
NOTE:
These values are hexadecimal. The following examples show setting the mono page count to 15 and the color page count to 10.
@PJL COMMENT Mono Page Count
@PJL DMINFO ASCIIHEX = “04000501040102060802000F”
@PJL COMMENT Color Page Count
@PJL DMINFO ASCIIHEX = “04000501040102060802000A”
3.
Use hpnpf or hexprint.exe to send the pml_pagecount.pjl file to the product.
4.
Print a configuration page to verify the change.
ENWW Removal and replacement procedures 145
DC controller PCA
CAUTION:
Do not replace the DC controller PCA and the formatter PCA at the same time. The settings for the DC Controller PCA are stored in the formatter RAM. When you install a new DC Controller PCA, it reads the settings from the formatter.
Before proceeding, remove the following components:
● Rear cover. See
●
Right-rear cover. See
Remove the DC controller PCA
CAUTION:
ESD-sensitive part.
1.
Disconnect 22 connectors and six flat cables on the DC controller PCA (callout 1).
Reinstallation tip
Two connectors (callout 2) should be empty when the DC controller is reinstalled.
Figure 2-89
Remove the DC controller PCA (1 of 3)
1
2
146 Chapter 2 Removal and replacement ENWW
ENWW
2.
Disconnect three intermediate connectors (callout 1), and then release the cables (callout 3) from the cable guides (callout 2) on the top and right sides of the DC controller PCA.
Figure 2-90
Remove the DC controller PCA (2 of 3)
3
2
1
3.
Remove four screws (callout 1), and then remove the DC controller PCA (callout 2).
Figure 2-91
Remove the DC controller PCA (3 of 3)
1
2
Removal and replacement procedures 147
Low-voltage power supply
Before proceeding, remove the following components:
●
Left cover. See
Remove the low-voltage power supply
CAUTION:
ESD-sensitive part.
CAUTION:
Unplug the power cord from the product before proceeding.
1.
Remove Tray 2 and open the front door.
148 Chapter 2 Removal and replacement ENWW
2.
Disconnect one connector (callout 1), disconnect seven connectors (callout 2), and then remove three screws (callout 3) that have a triangular icon next to them.
Figure 2-92
Remove the low-voltage power supply (1 of 3)
1
2
3
WARNING!
When disassembling the low-voltage power supply unit (callout 1), do not touch the electric element (callout 2) as shown. Be sure to hold the bottom side of the low-voltage power supply unit.
1
2
ENWW Removal and replacement procedures 149
3.
Pull the low-voltage power supply unit (callout 1) forward, and then release the cables (callout 3) from the front cable clamp (callout 2).
WARNING!
Do not use the power supply electic element (callout 1) as a handle to pull out the power supply.
Figure 2-93
Remove the low-voltage power supply (2 of 3)
3
4
2
1
4.
Release the cables (callout 2) from the rear cable clamp (callout 1), disconnect one rear connector
(callout 3), and then remove the low-voltage power supply unit (callout 4).
Figure 2-94
Remove the low-voltage power supply (3 of 3)
3
2
1
4
150 Chapter 2 Removal and replacement ENWW
Reinstallation tip
When reassembling the low-voltage power supply unit (callout 1), be careful not to catch the AC cables (callout 2) in the low-voltage power supply unit.
2
1
ENWW Removal and replacement procedures 151
Imaging (developing) high-voltage power supply
Before proceeding, remove the following components:
●
Rear cover. See
●
Right-rear cover. See
●
Formatter case. See Formatter case on page 123
.
Remove the imaging (developing) high-voltage power supply
CAUTION:
ESD-sensitive part.
Remove one screw (callout 1), release four tabs (callout 2), remove the cable routing plate (callout
3), and then remove the imaging (developing) high-voltage power supply PCA.
Figure 2-95
Remove the imaging (developing) high-voltage power supply
2
1
4
3
Reinstallation tip
Reinsert the power supply by angling the smaller left end behind the DC controller and driver PCA. Ensure that the power supply sits behind the black tab (callout 4).
Carefully press the power supply to engage all four tabs.
152 Chapter 2 Removal and replacement ENWW
First transfer high-voltage power supply
Before proceeding, remove the following components:
●
Right-front cover and control-panel assembly. See
Right-front cover and control-panel assembly on page 90
.
●
Right-rear cover. See
.
●
Left cover. See Left cover on page 92 .
●
Rear cover. See
●
Top cover. See
●
Toner collection unit. See
Toner-collection unit on page 72 .
●
Toner collection unit access door. See Toner collection unit access door on page 93 .
●
Toner cover. See the first step of
Residual toner full sensor on page 120 .
Remove the first transfer high-voltage power supply
CAUTION:
ESD-sensitive part.
1.
Remove one screw (callout 1), release three tabs (callout 2), and then slide the power supply off the alignment post (callout 3).
Figure 2-96
Remove the first transfer high-voltage power supply (1 of 2)
3
2
1
ENWW Removal and replacement procedures 153
2.
Disconnect one connector (callout 2), and then remove the first transfer high-voltage power supply
PCA (callout 1).
Figure 2-97
Remove the first transfer high-voltage power supply (2 of 2)
2
1
154 Chapter 2 Removal and replacement ENWW
Second transfer high-voltage power supply
Before proceeding, remove the following components:
●
Rear cover. See
●
Right-rear cover. See
.
Remove the second transfer high-voltage power supply
CAUTION:
ESD-sensitive part.
1.
Remove the DC controller and the DC controller support by releasing the cables from the guides, and then removing six screws (callout 1).
Figure 2-98
Remove the second transfer high-voltage power supply (1 of 2)
1
ENWW Removal and replacement procedures 155
2.
Release four tabs (callout 1), and then unroute the cable (callout 2) as you remove the second transfer high-voltage power supply (callout 3).
Figure 2-99
Remove the second transfer high-voltage power supply (2 of 2)
1
3
2
156 Chapter 2 Removal and replacement ENWW
Driver PCA
●
Rear cover. See
●
Right-rear cover. See
.
●
DC controller. See
DC controller PCA on page 146 .
Remove the driver PCA
CAUTION:
ESD-sensitive part.
1.
Remove the DC controller and the DC controller support by releasing the cables from the guides, and then removing six screws (callout 1).
Figure 2-100
Remove the driver PCA (1 of 2)
1
ENWW Removal and replacement procedures 157
2.
Disconnect three connectors (callout 1), remove two screws (callout 2), and then unroute the cable
(callout 3) as you remove the driver PCA (callout 4).
Figure 2-101
Remove the driver PCA (2 of 2)
2
3
1
4
158 Chapter 2 Removal and replacement ENWW
Power switch PCA
Before proceeding, remove the following components:
●
Right-front cover and control-panel assembly. See
Right-front cover and control-panel assembly on page 90
.
Remove the power switch PCA
CAUTION:
ESD-sensitive part.
1.
Open the front door and the right door.
2.
Disconnect one connector (callout 1), release two tabs (callout 2), and then remove the PCA
(callout 3).
Figure 2-102
Remove the power switch PCA
3
1
2
ENWW Removal and replacement procedures 159
Environmental sensor
Before proceeding, remove the following components:
●
Remove the environmental sensor
1.
Open the front door and the right door.
2.
Disconnect one connector (callout 1), release one tab (callout 2), and then remove the environmental sensor (callout 3).
Figure 2-103
Remove the environmental sensor
3
1
2
160 Chapter 2 Removal and replacement ENWW
Optional paper feeder assembly (Tray 3)
Tray 3 rear cover
Remove two screws (callout 1), and then remove the rear cover (callout 2).
Figure 2-104
Remove the Tray 3 rear cover
1
2
Tray 3 left cover
1.
Take the tray out of the feeder, release one tab (callout 1), and then remove the lever (callout 2).
Figure 2-105
Remove the Tray 3 left cover (1 of 2)
1
2
ENWW Removal and replacement procedures 161
2.
Remove one screw (callout 1), release four tabs (see the tip that follows this step) from the inside, and then remove the left cover (callout 2).
Figure 2-106
Remove the Tray 3 left cover (2 of 2)
2
1
162 Chapter 2 Removal and replacement ENWW
TIP:
The following figures show the tabs inside the cover.
Tray 3 right-front cover
1.
Take the tray out of the feeder, and then open the right door.
ENWW Removal and replacement procedures 163
2.
Remove one screw (callout 1), and then remove the right-front cover (callout 2).
Figure 2-107
Remove the Tray 3 right-front cover
1
2
Tray 3 front-upper cover
1.
Remove the tray from the feeder, and then remove the right-front cover (see
Tray 3 right-front cover on page 163 ).
2.
Remove two screws (callout 1), release two tabs (callout 2), and then remove the front upper cover unit (callout 3).
Figure 2-108
Remove the Tray 3 front-upper cover
1
3
2
Tray 3 right door
1.
Lift the product off the feeder, and then open the tray right door.
164 Chapter 2 Removal and replacement ENWW
ENWW
2.
Release the link arm (callout 1).
Figure 2-109
Remove the Tray 3 right door (1 of 3)
1
3.
Release the stopper (callout 1), and then release the shaft (callout 2).
Figure 2-110
Remove the Tray 3 right door (2 of 3)
2
1
Removal and replacement procedures 165
4.
Slide the right door (callout 1) and the arm (callout 2) in the direction that the arrow indicates to remove them together, and then remove the arm from the right door unit.
Figure 2-111
Remove the Tray 3 right door (3 of 3)
2
1
Tray 3 right-lower cover
1.
2.
Remove one screw (callout 1), and then slide the cover (callout 2) to the right to clear an alignment pin at the left side of the cover.
Figure 2-112
Remove the right-lower cover
2
1
166 Chapter 2 Removal and replacement ENWW
Tray 3 pickup assembly
Before proceeding, remove the following components:
●
Rear cover. See
Tray 3 rear cover on page 161 .
●
Right-front cover. See Tray 3 right-front cover on page 163 .
●
Right-lower cover. See
Tray 3 right-lower cover on page 166
.
1.
Disconnect three connectors (callout 1), and then remove one screw (callout 2).
Figure 2-113
Remove the right lower cover (1 of 3)
1
2
2.
Remove one screw (callout 1).
Figure 2-114
Remove the Tray 3 pickup assembly (2 of 3)
1
ENWW Removal and replacement procedures 167
3.
Lift the Tray 3 pickup assembly (callout 1) slightly to clear a tab (callout 2), and then slide it in the direction that the arrow indicates to remove it.
Figure 2-115
Remove the Tray 3 pickup assembly (3 of 3)
2
1
Reinstallation tip
When reassembling the Tray 3 pickup assembly, be sure to fit the shaft (callout 1) on the assembly to the hole (callout 2) in the feeder.
2
1
Tray 3 lifter drive assembly
1.
Remove the tray from the feeder, and then remove the rear cover (see
Tray 3 rear cover on page 161 ).
168 Chapter 2 Removal and replacement ENWW
2.
Disconnect two connectors (callout 1).
Figure 2-116
Remove the Tray 3 lifter drive assembly (1 of 2)
1
3.
From the front, inside the tray cavity, remove three screws (callout 1), release one tab (callout 2), and then remove the Tray 3 lifter drive assembly (callout 3).
Figure 2-117
Remove the Tray 3 lifter drive assembly (2 of 2)
2
3
1
Tray 3 pickup motor
1.
ENWW Removal and replacement procedures 169
2.
Disconnect one connector (callout 1), remove two screws (callout 2), and then remove the Tray 3 pickup motor (callout 3).
Figure 2-118
Remove the Tray 3 pickup motor
3
2
1
Tray 3 driver PCA
1.
Remove the tray from the feeder, and then remove the rear cover (see
Tray 3 rear cover on page 161 ).
2.
Disconnect seven connectors, remove two screws (callout 1), release two tabs (callout 2), and then remove the Tray 3 driver PCA (callout 3).
Figure 2-119
Remove the Tray 3 driver PCA
2
3
1
170 Chapter 2 Removal and replacement ENWW
3 Solve problems
To use the information in this chapter, you should have a basic understanding of the HP LaserJet printing process. Explanations of each mechanical assembly, the printer systems, and the basic theory of operation are contained in
Theory of operation on page 1 . Do not perform any of these troubleshooting
processes unless you understand the function of each product component.
●
●
●
●
●
●
●
●
●
●
●
ENWW 171
Solve problems checklist
If you are experiencing problems with the product, use the following checklist to identify the cause of the problem:
●
Is the product connected to power?
●
Is the product on?
●
Is the product in the Ready state?
●
Are all necessary cables connected?
●
Are any lights flashing or do any messages appear on the control panel?
●
Are genuine HP supplies installed?
●
Was a recently replaced print cartridge installed correctly?
For additional information about installation and setup, see the product getting started guide.
If you cannot find solutions to problems in this guide, go to www.hp.com/support/ljcp5220series .
172 Chapter 3 Solve problems ENWW
Menu map
Print a menu map
1.
Press OK to open the menus.
2.
Use the arrow buttons to navigate to the Reports submenu, and then press OK .
3.
Use the arrow buttons to navigate to the Menu structure submenu, and then press OK to print the menu structure.
4.
After the report prints, press X to exit the menus.
ENWW Menu map 173
Troubleshooting process
When the product malfunctions or encounters an unexpected situation, the product control panel alerts you to the situation. This chapter contains information to help diagnose and solve problems.
●
Use the pretroubleshooting checklist to evaluate the source of the problem and to reduce the number of steps that are required to fix the problem.
●
Use the troubleshooting flowchart to pinpoint the root cause of hardware malfunctions. The flowchart guides you to the section of this chapter that contains steps for correcting the malfunction.
Before beginning any troubleshooting procedure, check the following issues:
●
Are supply items within their rated life?
●
Does the configuration page reveal any configuration errors?
NOTE:
The customer is responsible for checking supplies and for using supplies that are in good condition.
Pretroubleshooting checklist
The following table includes basic questions to ask the customer to quickly help define the problem.
General topic
Environment
Media
Input trays
Print cartridges
Transfer unit and fuser
Doors
Questions
● Is the product installed on a solid, level surface (+/- 1°)?
●
Is the power-supply voltage within ± 10 volts of the specified power source?
● Is the power-supply plug inserted in the product and the outlet?
●
Is the operating environment within the specified parameters?
● Is the product exposed to ammonia gas, such as that produced by diazo copiers or office cleaning materials?
NOTE:
Diazo copiers produce ammonia gas as part of the coping processes.
Ammonia gas (from cleaning supplies or a diazo copier) can have an adverse affect on some product components (for example, the print-cartridge OPC).
● Is the product exposed to direct sunlight?
●
Does the customer use only supported media?
●
Is the media in good condition (no curls, folds, or distortion)?
● Is the media stored correctly and within environmental limits?
●
Is the amount of media in the tray within specifications?
● Is the media correctly placed in the tray?
●
Are the paper guides aligned with the stack?
● Is the cassette correctly installed in the product?
●
Is each print cartridge installed correctly?
●
Are the transfer unit and fuser installed correctly?
●
Are the doors closed?
174 Chapter 3 Solve problems ENWW
General topic
Condensation
Miscellaneous
Questions
● Does condensation occur following a temperature change (particularly in winter following cold storage)? If so, wipe affected parts dry or leave the product on for 10 to 20 minutes.
●
Was a print cartridge opened soon after being moved from a cold to a warm room? If so, allow the print cartridge to sit at room temperature for 1 to 2 hours.
● Check for and remove any non-HP components (for example, print cartridges or memory modules) from the product.
●
Check to see whether the hardware or software configuration has changed or the problem is not associated with any specific software.
● Remove the product from the network and ensure that the failure is associated with the product before beginning troubleshooting.
●
For any print-quality issues, calibrate the product. See
Calibrate the product on page 210
ENWW Troubleshooting process 175
Power-on checks
When you turn on the product, if it does not make any sound or if the control-panel display is blank, check the following items:
●
Verify that the product is plugged directly into an active electrical outlet that has the correct voltage.
Do not plug the product into a surge protector or power strip.
●
Verify that the power button is illuminated.
●
Verify that the formatter is seated correctly.
●
Remove any HP Jetdirect or other devices, and then try to turn the product on again.
●
Ensure that the control-panel display is connected.
● Check the two fuses on the power supply.
●
If necessary, replace the power supply.
● If necessary, replace the DC controller.
176 Chapter 3 Solve problems ENWW
Tools for troubleshooting
Diagrams
Block diagrams
Figure 3-1
Product cross section
1 2 3 4
Item
7
8
9
5
6
1
2
3
4
18 17
Description
ITB
Primary transfer roller
Pressure roller
Duplex feed roller
Fuser
Fuser sleeve
Secondary transfer roller
ITB drive roller
MP tray (Tray 1) pickup roller
16
Item
15 14 13
Description
14
15
16
17
18
10
11
12
13
MP tray separation pad
Cassette (Tray 2) pickup roller
Cassette separation roller
Feed roller
Registration roller
Registration and density sensor
Cassette (Tray 2)
Photosensitive drum
Laser scanner unit
10
11
12
5
6
7
8
9
ENWW Tools for troubleshooting 177
Figure 3-2
Optional paper feeder (Tray 3) cross section
1 2
1
2
3
4
Pickup roller
Feed roller
Separation roller
Cassette
4
3
178 Chapter 3 Solve problems ENWW
Plug/jack locations
Figure 3-3
Plug/jack locations
1
1
2
3
4
2
3
Rear door (for toner collection unit access)
4
DIMM door (for adding memory—one additional DIMM slot is available)
Hi-Speed USB 2.0 port and network port (network models only)
Power connection
ENWW Tools for troubleshooting 179
Location of connectors
DC controller connections
Figure 3-4
DC controller connections
J93
J191
(N.C.)
J131
J181
J172
J81
J141
(N.C.)
J101
J171
J102
J31
(N.C.)
J33
J32
(N.C.)
SW301
J91
J151
J21
J92
(N.C.)
J161
J112
(N.C.)
J142
(N.C.)
J121 J122
J152
J72
J73
J111
J241
J242
J192
Table 3-1 DC controller connections
Item Description Item
J21
J25
DC controller power
Low-voltage power supply
J73
J81
J26
J71
Description
Secondary transfer
ITB motor
Fuser motor
Drum motor
Developing motor
J62
J61
Item
J131
J151
J63
J25
J51
J226
J224
J222
J225
J223
J221
Description
Fuser
Cassette paper size
Cassette paper presence
Cassette lifter motor
180 Chapter 3 Solve problems ENWW
ENWW
Table 3-1 DC controller connections (continued)
Item Description Item Description
J33 Environment sensor J91
J51 Formatter J93
Duplex reverse solenoid
Cassette pickup solenoid
Pickup motor
Developing disengagement motor
Driver PCA
Item
J152
J161
J61
J62
J63
J71
J72
Laser scanner J101
Laser scanner J102
Laser scanner motor J111
Cartridge memory tag
(yellow, magenta, cyan)
Cartridge memory tag
(black)
Registration and density sensor
J171
J172
J181
Developing highvoltage PCA
Cartridge primary transfer
J121
J122
Front door switch
Fuser fan
Top of page sensor
J192
Description
MP tray paper presence
MP tray pickup solenoid
Cartridge toner level sensors
Cartridge pre-exposure
LEDs
Cartridge pre-exposure
LEDs
Cartridge drum homeposition sensors
Right door switch
Primary transfer disengagement solenoid
Fuser pressure release
Output bin full sensor
Toner collection unit full sensor
ITB waste toner full sensor
Paper feeder
Tools for troubleshooting 181
Product connections
Figure 3-5
Product connections (1 of 6)
1
J832
J831
2
J105
J106
J304
J302
J203
J305
J303
J110
Item
1
2
3
4
J301
Description
Laser scanner unit
Low-voltage power supply
Power switch PCA
Environment sensor
J1001
J502
182 Chapter 3 Solve problems
3
4
ENWW
Figure 3-6
Product connections (2 of 6)
1
J515
2
J516
3
J514
J517
J518
4
5
J523
6
7
J553
J522
J739
J742
8
ENWW
Item
3
4
5
1
2
6
7
8
Description
Developing motor
Drum motor
Fuser motor
ITB motor
Pickup motor
Developing disengagement motor
Drive unit
Lifter drive unit
Tools for troubleshooting 183
Figure 3-7
Product connections (3 of 6)
1
2
3
J1001
4
5
J557
J558
J559
J560
6
Item
3
4
5
6
1
2
Description
High-voltage power supply imaging (developing) PCA
High-voltage power supply 1st transfer PCA
Driver PCA
DC controller PCA
High-voltage power supply 2nd transfer PCA
ITB waste-toner detection PCAs
184 Chapter 3 Solve problems ENWW
Figure 3-8
Product connections (4 of 6)
J554
1
ENWW
Item
1
2
Description
Registration sensor assembly
Cassette pickup drive unit
J535
J538
2
Tools for troubleshooting 185
Figure 3-9
Product connections (5 of 6)
J704
1
J106
J524
J708
4
Item
3
4
1
2
3
Description
Fuser
24V interlock switch
Fuser fan
Power supply fan
J109
J553
J526
J522
2
186 Chapter 3 Solve problems ENWW
ENWW
Figure 3-10
Product connections (6 of 6)
1
J736
J152
J705
Item
1
2
3
Description
Right door assembly
ITB rear guide
ITB front guide
J706
2
3
Tools for troubleshooting 187
Figure 3-11
Paper feeder connections
J707
J706
J2006
J704
1
PF controller PCB
J733
J734
J705
2
J701
J702
J703
J752
J751
J703
3
Item
1
2
3
Description
Paper feeder lifter-drive assembly
Paper feeder PCA
Paper feeder paper-pickup assembly
188 Chapter 3 Solve problems ENWW
Locations of major components
Figure 3-12
External component locations
1
2
6
5
4
3
10
ENWW
9
Item
1
2
3
4
5
Description
Right-rear cover
Right-door assembly
Right-front cover
Front-door assembly
Cassette (Tray 2)
8
Item
6
7
8
9
10
7
Description
Top cover
Left cover
DIMM cover
Rear cover
Toner collection unit access-door
Tools for troubleshooting 189
Figure 3-13
Major component locations (1 of 3)
1
2
3
4
Item
1
2
3
190 Chapter 3 Solve problems
Description
Laser scanner unit
Toner collection unit
Fuser
5
ENWW
Item
4
5
Description
Main drive unit
Lifter drive unit
ENWW Tools for troubleshooting 191
Figure 3-14
Major component locations (2 of 3)
2
1
3
4
9
5
6
7
Item
1
2
3
Description
ITB front guide unit
ITB rear guide unit
Delivery unit
192 Chapter 3 Solve problems
8
Item
6
7
8
Description
Duplex drive unit (duplex models only)
Delivery drive unit (simplex models only)
Cassette (Tray 2)
ENWW
Item
4
5
Description
Toner collection unit full sensor
Cassette pickup drive unit
Figure 3-15
Major component locations (3 of 3)
1
Item
9
Description
ITB unit
2
3
ENWW
Item
1
2
3
Description
Waste toner carrier unit
Formatter
Fuser drive unit
Tools for troubleshooting 193
Figure 3-16
Motors, fans, and rollers component locations
1
5
6
7
4
2
3
8
12
Item
3
4
1
2
11
Description
Secondary transfer roller unit
MP tray (Tray 1) pickup roller
MP tray (Tray 1) separation pad
Cassette (Tray 2) separation roller unit
194 Chapter 3 Solve problems
Item
7
8
9
10
9
10
Description
Drum motor
Fuser motor
ITB motor
Developing disengagement motor
ENWW
ENWW
Item
5
6
Description
Cassette (Tray 2) pickup roller unit
Developing motor
Figure 3-17
PCA component locations
1
2
Item
11
12
Description
Fuser fan
Power supply fan
3
4
5
3
4
Item
1
2
6
8
7
Description
Low-voltage power-supply PCA
High-voltage power supply 1st transfer PCA
Driver PCA
DC controller PCA
7
8
Item
5
6
Description
High-voltage power supply 2nd transfer PCA
High-voltage power supply imaging
(development) PCA
Environment sensor PCA
Power switch PCA
Tools for troubleshooting 195
General timing charts
Figure 3-18
General timing chart
196 Chapter 3 Solve problems ENWW
General circuit diagram
Figure 3-19
General circuit diagram (1 of 2)
Main
2
T H 1
1
Sub3
2
T H 4
1
Fuser delivery
sensor
PS6
1 2 3
2
Sub1
T H 2
1
Sub2
2
T H 3
1
2 1
J770C
2 1
Control p anel
2
3
1
1
1
7 6 5 4 3 2 1
1 2
J2002
3 4 5 6 7
4
J11A
3 2 1
1 2 3 4 5 6 7
J13
8
3
J12
2 1
2 1
J221A
1 2 3 4 5 6
J123
2 1
J222A
4
5
6
7
2
3
1
8
1
2
3
5
6
4
C
C
V 5 +
N
N
5V Interlock switch
1
S W 3
2 1
S W 4
2
Y D T
P M
M U
V 3
H
E T
D
V
V
N
N
N
3 +
E
G
E
M
R
L
N
U B
U B
D
N
D
U B
A M
N D
S
N
N
E P
G
S
S
G
M G
M 4
M 1
R O
M 2
M 2
M 3
M 3
1
2
H
V
R
R
R
D
R
R
R E
E
E
R
E S
E
L
3
H
N
O P
O P
S
E
E
E
H
H
U
H
H
H
H
O
O
H A
H
U F
T
G
3 +
S
L
L
T
T
F
T
T
T
T
R
V 4
4
2 +
2 +
V 5 +
F O
E
F
D
N
R
U
3
3
O
L _
N W
S
O
W
N D
W R
3
3
+
+
G
S
P
P
R
C K
W E
O
O
L
P
N
N
N D
F
F
A
A
G
V 4
V 4
D
D
V 3
D N
3 +
G
N
N
2 +
2 +
G
G
1 2
J304
ACL
AC H
GND
G ND
+3.3U
M
C
M
M
M
C
C
C
Y _
Y
K _
K
_
_
Y
Y
K
K
C
Y
M
A T
_ A
_ 0
_ 1
_ 0
_ 1
A T
_ A
A T
_ A
_ 0
_ 1
A T
_ A
_ 1
0 _
K
D
M
D
M
M
D
L T
L T
N
W
D A
T A
D
D
D A
T A
N
N
L T
L T
N
W
D
V 5
N
D
D
D
V 5
N
N
W
B
D
M
L T
L T
N
W
D A
T A
D
D
D A
T A
N
N
L T
L T
N
D A
C L
V 3 3
G
G
D
G
C
C
G
C
C
D
G
G
D
G
C
G
G
C
C
G
C
D
G
S
S
+
P
P
+
P
+
P
8
9
1 0
4
5
6
7
1 8
1
2
3
1 1
1 2
1 3
1 4
1 0
1 1
1 2
1 3
1 4
1 5
1 6
1 7
6
7
8
9
4
5
1
2
3
1 5
1 6
1 7
1 8
1 9
8
7
6
5
8 1
7 1
6 1
5 1
4 1
3 1
2 1
1 1
1 0
9
3
4
2
8 1
1
1
9
7 1
6 1
5 1
4 1
3 1
2 1
1 1
1 0
9
8
7
6
5
3
4
2
1
8
9
0
1
2
3
4
5
6
7
8
9
0
1
2
3
4
5
6
7
2
3
1
1
1
1
1
1
1
1
1
1
1
2
2
2
2
C
C E
C A
D N
N
V 4
C
C
D N
S
S
2 +
G
C
Y B
O
1 L
0 L
N
O
M
C
M 1
C 1
1 L
0 L
1 L
0 L
1 L
0 L
T S
F F
1 Y
1
1 K
1
1
1
Y
K
O
O
M
C
K
T
V
Y
N
R
R
W
W
R
R
M
W
R
R
R
R
W
C
O
Y
K
O
O
O
T
T
A
A
V
A
A
T
T
T
T
T
T C
C
D 1
A T
T A
D
D
C
C
C
C
A T
T A
D
D
M
A
L
M
3
C
C
P K
D
V
K
K
C P
A T
T A
D
D
P
C
C
P Y
D
V
Y
Y
A T
T A
D
D
M
E O D
A
A
A
A
R
O
W E
O P
N
D 0
A T
T A
D
D
A T
T A
A T
T A
D
D
A T
T A
D
O
S
3
R
D
E
E
7 1
6 1
5 1
4 1
3 1
2 1
1 1
1 0
9
8
7
6
5
3
4
2
4
5
6
7
8
9
8 1
1
1
9
7 1
6 1
5 1
4 1
3 1
2 1
1 1
0 1
2
3
1
D
D
D
D
G N
D A
G N
G N
D A
N
B
G
D A
D
D
N
D A
V
B
O
C
C
N
3 +
V
G
C L
C L
T
P
D
G
N
D
D
D
N
5 +
G
L
L
L
G
G N
D A
D
D
N
N
D
D
D
D A
C
D
N
5 +
3 +
G
S
S
G
L
L
L
G
G N
D
L
L
L
G N
D A
D
D
D
L
L
L
G N
D A
G N
D
D
1 0
1 1
1 2
1 3
1 4
1 5
1 6
1 7
1
2
3
4
5
6
7
8
9
1 3
1 4
1 5
1 6
9
1 0
1 1
1 2
1 7
1 8
1 9
7
8
5
6
3
4
1
2
1 3
1 4
1 5
1 6
9
1 0
1 1
1 2
7
8
5
6
3
4
1
2
1 7
1 8
1 9
2 0
2 1
2 2
2 3
R
D
4 2
N G
+
N.C.
R
F F
E
K C
W
O
O
O
_
P
L
N
N
F F
O
O
D
E K
E
E L
T O
U
N
N O
D 2
D 1
X
M
O
W _
M
O
R
R
R
R
D 1
D 2
C
N
O
N
C
H
W
W
S
S
P
R
P
E
S
E Z
S F
S F
N
A F
R L
R L
A F
D
V 4
V 4
D
D N
N
2 +
2 +
G
G
V 3
D N
3 +
G
4
5
D 2
D 2
O L
O L
S
S
3
2
D 2
D 2
O L
O L
S
S
0
1
D 2
D 2
O L
O L
S
S
4
5
D 3
D 3
O L
O L
S
S
3
2
D 3
D 3
O L
O L
S
S
0
1
D 3
D 3
O L
O L
S
S
9
8
D 2
D 2
O L
O L
S
S
6
7
D 2
D 2
O L
O L
S
S
4 P X
3 P X
2 P X
1 P X R
R
5 +
P
R
5 +
P
R
5 +
P
5 +
P
N
E E
V
V
E E
V
E E
E E
V
C
4 P X
3 P X
2 P X
1 P X
E E
E E
V
E E
V
V
E E
V
R
5 +
R
5 +
P
P
R
5 +
R
5 +
P
P
N S
K
M W
L 2
P
R S
V 3
O
D
O
N 2
A
D
N
N
F
A F
G
D
N
3 +
G
F
S N
U 3
S
N D
O P
3 +
G
T
N 1
N 0
D
N 1
N 0
P
D
D
A
A G
G L
L
E L
E L
1 S
2 S
O
1 S
2 S
E L
A
A
T
N
G
G
N
N
D
V 5
B T
N
D
D
N
D
D
V 5
B T
N
R
D B
D B
R
D
D
D
D
D
R
F
R
R
+
G
F
F
R
R
R
R
+
G
K L C
V 3
S
R X
X T
V
V
D
T S
T S
T S
N
3
D
4 2
4 2
N
+
+
G
G
C
C
+
C
9 3
8 3
D
D O L
O L
S
S
7 3
6 3 D
D O L
O L
S
S
3 4
2 4
D
D O L
O L
S
S
1 4
0 4 D
D O L
O L
S
S
7
8
5
6
3
4
1
2
9
1 0
1 1
N
N
P
P
M
K
K
M
R
R
W
C L
C L
W P
P
2
R
D
D
R S
R 2
T V
R 2
T V
N
N
5
D
4 2
4 2
N
+
G
+
+
H
T
G
T
T
G
H
9
1 0
1 1
7
8
5
6
3
4
1
2
R
R
M
W M
M
M
H G
M
M
M
M
W M
D
D
G
T V
N
H
N
R
D
4 2
4 2
N
5
W
W
W M
W M
W M
W
W
W
W
W
G
G
C
H
G
+
+
+
P
P
P
C
P
P
P
P
P
P
P
P
P
3 2
1
4
V
4
4
4
3 V
S
3
3
1
1 V
1
2 V
2
2
S
K
R
R
D E
L B
P
C L
R
R
D E
L B
P
D E
L B
R S
R S
D E
L B
1 3
1 4
1 5
1 6
9
1 0
1 1
1 2
1 7
1 8
1 9
2 0
2 1
7
8
5
6
3
4
1
2
6
7
8
9
4
5
1 0
1 1
1 2
1 3
1
2
3
1 4
1 5
1 6
1 7
1 8
1 9
2 0
2 1
A T
C K
D A
D
O E
3
4
2
1
S
S
L
R
R
1
D
D
R
D
R
D
4 2
4 2
N
5
N
T
R 1
R 1
R 1
N
R S
R S
R S
R S
N
1
1
1
1
+
+
G
+
G
T
T
T
T
G
G
T
T
T
D
4
D
1
D
3
D
2
N S
E L
N S
E L
N S
E L
N S
E L
D
N
S T
N
O
N
D
S T
O
N
N
D
S T
O
N
N
D
S T
O
N
G
G
T
R
T
R
R
G
T
G
T
R
S V
V
S V
V
V
S V
N 3
N 1
1 S
N 2
2 S
3 S
N 4
4 S S V
V
ENWW Tools for troubleshooting 197
Figure 3-20
General circuit diagram (2 of 2)
+3.3A
GND
+3.3V
GND
N.C.
N.C.
N.C.
N.C.
N.C.
N.C.
+3.3A
GND
DRMHPBK
DRMHPYM C
RDOORSN S
T ONLED5V
GND
WTSSN S
GND
TBOXSN S
+3.3A
GND
GND
+3.3A
GND
PFULLSN S
+24V
TRIKANHP
TRIKANSL
FSRKAIJYO
1 CSTSIZE1
CSTSIZE12
GND
CSTSIZE20
CSTSIZE10
GND
CSTSIZE21
CSTSIZE22
LIFTSN S
+24V
+3.3R
GND
+3.3R
GND
PEMPTY
LIFTMON
C
3DEVFR
/3DEV AC
+24R
+24R
GND
GND
/3DEVDEC
/3DRUMF G
/3DEVFG
/3DRUMDE C
/3DRUMACC
+24R
+24R
GND
GND
3DRUMF R
/FSRFG
/FSRDEC
/FSRACC
/ITBACC
/ITBDEC
+24R
+24R
GND
GND
ITBFR
+24R
+24R
GND
GND
FSRFR
/ITBFG
N.C.
N.C.
+24V
+3.3V
GND
+3.3U
GND
MPFEEDSL
MPLASTSNS
MPPEMPTYSNS
+24U
+24U
/HI_SL-ON
/LO_SL-ON
PHA_DEV
/PHA_DEV
PHB_DEV
/PHB_DEV
+5V
GND
DEVDTCH SNS
PHAFEED
/PHAFEED
+24U
/PICK SL ON
N.C.
N.C.
N.C.
N.C.
PHB FEED
/PHB FEED
1 7
1 8
1 9
2 0
2 1
1 3
1 4
1 5
1 6
1 0
1 1
1 2
8
9
6
7
4
5
1
2
3
DEVRIKANHP
FEEDMSTBY
DEVMSTBY
FEEDMPHB
FEEDMPHA
FEEDMCHI
HFLAPPER
FEEDMI0B
FEEDMI1B
FEEDMI1A
FEEDMI0A
DEVMPHB
DEVMI0B
DEVMI0A
DEVMPHA
FLIPSL2
CSTSL
GND
GND
GND
+5V
1 3
1 4
1 5
1 6
9
1 0
1 1
1 2
1 7
1 8
1 9
2 0
2 1
7
8
5
6
3
4
1
2
GND
+24R
198 Chapter 3 Solve problems ENWW
ENWW
Figure 3-21
Paper feeder general circuit diagram
J733LH
1
J733LB
2 3 4 1
J733LA
2 3 4 5
1 2
J734DA
3 4 5 1
J734DB
2 3 4
J734DH
8 7
J2001
6 5 4 3 2 1 9 8
J2002
7 6 5 4 3 2 1
L_SIZE1
GND
L_SIZE2
L_SIZE3
W_SIZE1
GND
W_SIZE2
W_SIZE3
3
4
1
2
1
2
3
4
LIFT
+24V
1 2 3 4 5 6 7 8
J2003
1 2 3 4 5 6
J2004
1 2
J2005
3
1
2
2
1
3 2 1
SR1
PF media feed sensor
3
5
1
4 3
2 3
2 1
4
PF cassette media presence sensor
SR3
5 4 3 2 1
J752
SR2 surface sensor
PF media stack
5
1 2
L S
SL1 solenoid
PF pickup
2 1
1 2
4
J704
3 2 1
M
M1
PF pickup motor
PF door switch
2
2 1
1
J705
SW1
Tools for troubleshooting 199
HP ToolboxFX
NOTE:
This information is provided for reference. The HP Toolbox FX software is not installed with the product by default.
Open HP ToolboxFX
Open HP ToolboxFX in one of these ways:
●
In the Windows system tray, double-click the HP ToolboxFX icon ( ).
●
On the Windows Start menu, click Programs (or All Programs in Windows XP and Vista), click
HP, click HP Color LaserJet CP5220 Series, and then click HP ToolboxFX.
HP ToolboxFX contains the following folders:
●
Status (see
●
Alerts (see Alerts on page 202
)
●
Product information (see
Product information on page 202 )
●
Help (see
●
System Settings (see
)
●
Print Settings (see
●
Network Settings (network models only) (see Network Settings on page 207
)
200 Chapter 3 Solve problems ENWW
Status
The Status folder contains links to the following main pages:
●
Device status. This page indicates product conditions such as a jam or an empty tray. After you correct a problem, click Refresh status to update the product status.
●
Supplies status. View details such as the approximate percent of toner remaining in the print cartridge and the approximate number of pages that have been printed with the current print cartridge. This page also has links for ordering supplies and for finding recycling information.
●
Device configuration. View a detailed description of the current product configuration, including the amount of memory installed and whether optional trays are installed.
●
Network summary. View a detailed description of the current network configuration, including the
IP address and network status.
●
Reports. Print the configuration page and other information pages, such as the supplies status
page. See Reports menu on page 211 .
●
Color usage job log. View color usage information for recently printed documents.
●
Event log. View a history of product events. The most recent event is listed first.
Event log
The event log is a table that contains codes corresponding to error messages that have appeared on the product control-panel display, a brief description of each error, and the number of pages that printed when each error occurred. For more information about error messages, see
Interpret control-panel and status-alert messages on page 218
.
ENWW Tools for troubleshooting 201
Alerts
The Alerts folder contains links to the following main pages:
●
Set up Status Alerts. Set up the product to send you pop-up alerts for certain events, such as low levels of cartridge life.
●
Set up E-mail Alerts. Set up the product to send you e-mail alerts for certain events, such as low levels of cartridge life.
Set up Status Alerts
Use this to set up the product so that it sends alerts to your computer when jams, low levels of cartridge life in HP print cartridges, a non-HP print cartridge in use, empty input trays, and specific error messages occur.
Select to receive a pop-up, a system tray icon, a desktop alert, or any combination of these. The popup and desktop alerts only appear when the product is printing from the computer on which you set up the alerts. Desktop alerts are only visible momentarily, and disappear automatically.
Change the Cartridge low threshold setting, which sets the toner level that causes a low toner alert, on the System setup page.
NOTE:
You must click Apply before your changes take effect.
Set up E-mail Alerts
Use this to configure up to two e-mail addresses to receive alerts when certain events occur. You can specify different events for each e-mail address. Use the information for the e-mail server that will send out the e-mail alert messages for the product.
NOTE:
You can only configure e-mail alerts to be sent from a server that does not require user authentication. If your e-mail server requires you to log in with a username and password, you cannot enable e-mail alerts.
NOTE:
You must click Apply before your changes take effect.
Product information
The Product information folder contains links to the following page:
● Demonstration Pages. Print pages that show the color print quality potential and overall print characteristics of the product.
Set password
Use HP ToolboxFX or the embedded Web server to set a system password.
1.
In the embedded Web server, click the System tab.
In HP ToolboxFX, click the Device Settings tab.
2.
Click Product Security.
3.
In the Password box, type the password that you want to set, and then in the Confirm
password box, type the same password again to confirm your choice.
4.
Click Apply to save the password.
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NOTE:
If a password has already been set, you are prompted for it. Type the password, and then click Apply.
Help
The Help folder contains links to the following main pages:
● Troubleshooting. View troubleshooting help topics, print troubleshooting pages, clean the product, and open Microsoft Office Basic Colors.
●
Paper and Print Media. Print information about how to obtain optimal results from your product using various types of paper and print media.
● Color Printing Tools. Open Microsoft Office Basic Colors or the full palette of color with associated
RGB values. Use the HP Basic Color Match to adjust spot colors in your printed output.
●
Animated Demonstrations. View animations that demonstrate how to perform common tasks on your product, such as how to get the best print quality, how to remove paper jams, and how to replace a print cartridge.
● User Guide. View information about the product usage, warranty, specifications, and support. The
User Guide is available in both HTML and PDF format.
ENWW Tools for troubleshooting 203
System Settings
The System Settings folder contains links to the following main pages:
●
Device Information. View information such as the product description and a contact person.
●
Paper Setup. Configure trays or change the product paper-handling settings, such as default paper size and default paper type.
●
Print Quality. Change the print-quality settings.
●
Print Density. Change the print-density settings, such as contrast, highlights, midtones, and shadows.
●
Paper Types. Change the mode settings for each media type, such as letterhead, prepunched, or glossy paper.
●
Extended Print Modes. Change the product fuser mode settings to enhance print quality.
●
System Setup. Change the system settings, such as jam recovery and auto-continue. Change the low cartridge setting, which sets the toner level that causes a low toner alert.
●
Save/Restore Settings. Save the current settings for the product to a file on your computer. Use this file to load the same settings onto another product or to restore these settings to this product at a later time.
●
Product Security. Set a password to protect the product settings. Once a password is set, users will be prompted to enter the password before being allowed to change product settings. Setting the password on this page also sets the embedded Web server password.
Device Information
This page stores data about the product for future reference. The information that you type in the fields on this page appears on the configuration page. You can type any character in each of these fields.
NOTE:
You must click Apply before your changes take effect.
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Paper Setup
Use these options to configure your default settings. These are the same options that are available on the control-panel menus on the control panel. For more information, see
Control-panel menus on page 211 .
The following options are available for handling print jobs when the product is out of media:
●
Select Wait for paper to be loaded.
●
Select Wait forever from the Paper out action drop-down list to wait indefinitely.
● Select Cancel from the Paper out action drop-down list to cancel the print job.
●
Select Override from the Paper out action drop-down list to send the print job to another paper tray.
The Paper out time field specifies how long the product waits before acting on your selections. You can specify from 0 to 3600 seconds.
NOTE:
You must click Apply before your changes take effect.
ENWW Tools for troubleshooting 205
Print Quality
Use these options to improve the appearance of your print jobs. These are the same options that are available on the control panel menus. For more information, see
Control-panel menus on page 211 .
Color Calibration
●
Power On Calibration. Specify whether the product should calibrate when you turn it on.
● Calibration Timing. Specify how frequently the product should calibrate.
●
Calibrate Now. Set the product to calibrate immediately.
NOTE:
You must click Apply before your changes take effect.
Print Density
Use these settings to make fine adjustments in the amount of each color of toner that is used for your printed documents.
●
Contrasts. Contrast is the range of difference between light (highlight) and dark (shadow) colors.
To increase the overall range between light and dark colors, increase the Contrasts setting.
●
Highlights. Highlights are colors that are nearly white. To darken highlight colors, increase the
Highlights setting. This adjustment does not affect midtone or shadow colors.
●
Midtones. Midtones are colors that are halfway between white and solid density. To darken midtone colors, increase the Midtones setting. This adjustment does not affect highlight or shadow colors.
●
Shadows. Shadows are colors that are nearly solid density. To darken shadow colors, increase the Shadows setting. This adjustment does not affect highlight or midtone colors.
Paper Types
Use these options to configure print modes that correspond to the various media types. To reset all modes to factory default settings, select Restore modes.
NOTE:
You must click Apply before your changes take effect.
Extended Print Modes
Use these options to configure the product extended fuser modes to enhance print quality.
System Setup
Use these system settings to configure miscellaneous print settings. These settings are not available on the control panel.
NOTE:
You must click Apply before your changes take effect.
Save/Restore Settings
Save the current settings for the product to a file on your computer. Use this file to load the same settings onto another product or to restore these settings to this product at a later time.
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Product Security
Set a password to protect the product settings. After a password is set, users will be prompted to enter the password before they can access any of the HP ToolboxFX pages that read or write data from the product. Setting the password on this page also sets the embedded Web server password.
Print Settings
The Print Settings folder contains links to the following main pages:
●
Printing. Change the default product print settings, such as number of copies and paper orientation.
●
PCL5. Change the PCL settings.
●
PostScript. Change the PS settings.
Printing
Use these options to configure the settings for all print functions. These are the same options that are available on the control panel. For more information, see
Control-panel menus on page 211
.
NOTE:
You must click Apply before your changes take effect.
PCL5
Use these options to configure the settings when you are using the PCL print personality.
NOTE:
You must click Apply before your changes take effect.
PostScript
Use this option when you are using the PostScript print personality. When the Print PostScript error option is turned on, the PostScript error page automatically prints when PostScript errors occur.
NOTE:
You must click Apply before your changes take effect.
Network Settings
The network administrator can use this tab to control the network-related settings for the product when it is connected to an IP-based network.
Shop for Supplies
This button, at the top of each page, links to a Web site where you can order replacement supplies. You must have Internet access to use this feature.
Other Links
This section contains links that connect you to the Internet. You must have Internet access in order to use any of these links. If you use a dial-up connection and did not connect when you first opened
ENWW Tools for troubleshooting 207
HP ToolboxFX, you must connect before you can visit these Web sites. Connecting might require that you close HP ToolboxFX and reopen it.
●
Support and Troubleshooting. Connects to the support site for the product where you can search for help with a specific problem.
●
Product Registration. Connects to the HP product registration Web site.
Internal print quality test pages
Use HP ToolboxFX to troubleshoot print-quality problems
NOTE:
Before proceeding, print a Supplies status page to see the approximate number of pages remaining for each print cartridge. See
From the HP ToolboxFX software you can print a page that helps identify whether a specific print cartridge is causing the problem, or if the problem is with the product itself. The print-quality troubleshooting page prints five bands of color, which are divided into four overlapping sections. By examining each section, you can isolate the problem to a particular cartridge.
Section
3
4
1
2
Print-cartridge
Yellow
Cyan
Black
Magenta
This page helps identify four general issues:
●
Streaks in only one color: This is most likely a cartridge issue. Remove the cartridge and look for debris on it. If no debris is found and the defect continues after the cartridge is reinstalled, replace the cartridge.
●
Streaks in all colors (in same location): Clean the printer. See
Solve image-quality problems on page 240 .
●
Repeating defect in multiple colors:
Repeating dot in multiple colors: If the dot repeats at roughly 76 or 79 mm, run a cleaning page to clean the fuser, and run several white pages of paper to clean the roller. If defect does not repeat at 76 or 79 mm, replace the cartridge of the color of the dot.
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Repeating band in multiple colors: See
Solve image-quality problems on page 240 .
●
Single dot or Single band in one color: Print three or four additional troubleshooting pages. If the band or dot is only in one color on most of the pages, replace the cartridge of that color. If the band or dot moves to a different color, contact HP Support.
Print the print-quality troubleshooting page
1.
Open HP ToolboxFX. See Open HP ToolboxFX on page 200 .
2.
Click the Help folder, and then click the Troubleshooting page.
3.
Click the Print button, and then follow the directions on the printed pages.
Configuration page
Print the configuration page
1.
Press the OK button to open the menus.
2.
Use the arrow buttons to select the Reports menu, and then press the OK button.
3.
Use the arrow buttons to navigate to the Configuration Report, and then press the OK button to print the report.
4.
Press the cancel button to exit the menus.
Print quality troubleshooting tools
Repetitive image-defect ruler
Use a ruler to measure occurrences of repetitive image defects to help solve image quality problems.
Place the ruler next to the first occurrence of the defect on the page. Find the distance between identical defects and use the figure below to identify the component that is causing the defect.
NOTE:
When printing this defect ruler, verify that any scaling options in the printer driver are disabled.
ENWW Tools for troubleshooting 209
0 mm
35 mm
42 mm
50 mm
63 mm
66 mm
76 mm
80 mm
94 mm
Distance between defects
35 mm
42 mm
50 mm
60 mm
76 mm
79 mm
94 mm
Product components that cause the defect
Print cartridge (primary charging roller)
Print cartridge (developer roller)
Print engine (primary transfer roller)
Print engine (secondary transfer roller)
Fuser (fuser film)
Fuser (pressure roller)
Print cartridge (OPC)
Calibrate the product
If you experience any print-quality problems, calibrate the product.
Calibrate the product using HP ToolboxFX
1.
Open HP ToolboxFX. See Open HP ToolboxFX on page 200
.
2.
Click the Device Settings folder, and then click the Print Quality page.
3.
In the area for Color Calibration, select the Calibrate Now check box.
4.
Click Apply to calibrate the product immediately.
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Calibrate the product from the control panel
1.
On the control panel, press the OK button.
2.
Use the arrow buttons to select the System Setup menu, and then press the OK button.
3.
Use the arrow buttons to select the Print Quality menu, and then press the OK button.
4.
Use the arrow buttons to select the Color Calibration menu, and then press the OK button.
5.
Use the arrow buttons to select the Calibrate Now option, and then press the OK button to calibrate the product.
Control-panel menus
Use the menus
1.
Press the OK button to open the menus.
2.
Press the left arrow or right arrow button to navigate through the listings.
3.
Press the OK button to select the appropriate option. An asterisk (*) appears next to the active selection.
4.
Press the back arrow to scroll back through the submenus.
5.
Press the cancel button to exit the menu without saving any changes.
Reports menu
Use the Reports menu to print reports that provide information about the product.
Menu item
Demo Page
Menu Structure
Configuration Report
Supplies Status
Network Summary
Usage Page
PCL Font List
PS Font List
PCL 6 Font List
Description
Prints a color page that demonstrates print quality.
Prints a map of the control-panel-menu layout.
Prints a list of the product settings. Includes network information when the product is connected to a network.
Prints the status for each print cartridge, including the following information:
● Approximate pages remaining
●
Approximate percentage of cartridge life remaining for each color
● Part number
●
Approximate number of pages printed
Prints a list of all product network settings (network models only).
Prints a page that lists PCL pages, PCL 6 pages, HP postscript level 3 emulation pages, pages that were jammed or mispicked in the product, monochrome (black and white) or color pages; and reports the page count.
Prints a list of all the PCL fonts that are installed.
Prints a list of all the PostScript (PS) fonts that are installed.
Prints a list of all the PCL6 fonts that are installed.
ENWW Tools for troubleshooting 211
Menu item
Color Usage Log
Service Page
Diagnostics Page
Description
Prints a report that shows the user name, application name, and color usage information on a job-by-job basis.
Prints the service report.
Prints the calibration and color diagnostics pages.
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System Setup menu
Use this menu to establish basic product settings. The System Setup menu has several sub-menus.
Each is described in the following table.
Menu item
Language
Paper Setup
Sub-menu item
Default Paper Size
Sub-menu item Description
Select the language for the control-panel display messages and the product reports.
Select the size for printing internal reports or any print job that does not specify a size.
Default Paper Type
Tray 1
Letter
A4
Legal
A3
11x17
A list of available media types appears.
Select the media type for printing internal reports or any print job that does not specify a type.
Select the default size and type for Tray 1 from the list of available sizes and types.
Tray 2
Tray 3
Paper Out Action
Paper Size
Paper Type
Paper Size
Paper Type
Paper Size
Paper Type
Wait Forever
Override
Cancel
Select the default size and type for Tray 2 from the list of available sizes and types.
If optional Tray 3 is installed, select the default size and type for Tray 3 from the list of available sizes and types.
Select how the product should react when a print job requires a size or type that is not available or when a specified tray is empty.
Select the Wait Forever option to make the product wait until you load the correct media, and then press the OK button.
This is the default setting.
Select the Override option to print on a different size or type after a specified delay.
Select the Cancel option to automatically cancel the print job after a specified delay.
If you select either the Override or
Cancel option, the control panel prompts you to specify the number of seconds to delay. Use the arrow buttons to increase or decrease the time.
ENWW Tools for troubleshooting 213
Menu item
Print Quality
PowerSave Time
Sub-menu item
Allow Color Printing
Sub-menu item
Yes
No
Color Calibration
Adjust Alignment
Sleep Delay
Auto-Off Delay
Calibrate Now
Power-On Calibration
Print Test Page
Adjust Tray <X>
Off
1 minute
15 minutes
30 minutes
1 hour
2 hours
Never
1 hour
2 hours
4 hours
8 hours
24 hours
Description
Select the Yes option to allow the job to print in monochrome (black and white) or color depending on the job. This is the default setting.
Select the No option to disable color printing. All jobs will print in monochrome
(black and white). Some internal pages will still print in color.
Calibrate Now: Makes the product perform a calibration immediately. If a job is processing, the product calibrates after the job is complete. If an error message is displayed, you must clear the error first.
Power-On Calibration: Select how soon the product should calibrate after you turn it on. The default setting is the 15
minutes option.
Print Test Page: Print a test page that tests product print alignment.
Adjust Tray <X>: Adjust the alignment of the specified tray.
Sets how long the product remains idle before it enters PowerSave mode. The product automatically exits PowerSave mode when you send a print job or press a control-panel button.
The default setting is the 15 minutes option.
Select one of the time-period options to set the amount of inactive time the product will wait before shutting off as a way to conserve energy.
Select the Never option to prevent the product from shutting off after a given amount of time. This is the default setting.
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ENWW
Menu item
At Very Low
At Very Low
Sub-menu item
Black Cartridge
Sub-menu item
Stop
Prompt
Continue
Color Cartridge Stop
Prompt
Continue
Print Black
Description
Stop: If the product determines that the black cartridge has reached the estimated end of life, it stops printing. The supply may still be able to produce acceptable print quality. To continue printing, either replace the supply or reconfigure the product settings.
Prompt: If the product determines that the black cartridge has reached the estimated end of life, select this setting to be prompted at the control panel to continue printing. The supply does not need to be replaced unless the print quality is no longer acceptable. Once an
HP supply has reached estimated end of life, HP’s premium Protection Warranty on that supply has ended. This is the default setting.
Continue: If the product determines that the black cartridge has reached the estimated end of life, select this setting to continue printing until there is a decrease in print quality.
Stop: If the product determines that a cartridge has reached the estimated end of life, it stops printing. The supply may still be able to produce acceptable print quality. To continue printing, either replace the supply or reconfigure the product settings.
Prompt: If the product determines that a color print cartridge has reached the estimated end of life, select this setting to be prompted at the control panel to continue printing. The supply does not need to be replaced unless the print quality is no longer acceptable. Once an
HP supply has reached estimated end of life, HP’s premium Protection Warranty on that supply has ended. This is the default setting.
Continue: If the product determines that a color print cartridge has reached the estimated end of life, select this setting to continue printing until there is a decrease in print quality.
Print Black: If the product determines that a color print cartridge has reached the estimated end of life, select this setting to continue printing using black only.
Tools for troubleshooting 215
Menu item
User-Defined Low
Courier Font
Sub-menu item
Black
Cyan
Magenta
Yellow
Regular
Dark
Sub-menu item
(1-100)
Description
The user-defined percentage threshold determines when the product begins reporting that the cartridge life is low. The message appears on the control-panel display.
Select a version of the Courier font.
The Dark option is an internal Courier font available on HP LaserJet Series III printers and older.
Service menu
Use this menu to restore default settings, clean the product, and activate special modes that affect print output.
Menu item
Cleaning Page
Cleaning Mode
USB Speed
Less Paper Curl
Archive Print
Restore Defaults
Sub-menu item
High
Full
Off
On
Off
On
Yes
No
Description
Use this option to clean the product if you see toner specks or other marks on the printed output. The cleaning process removes dust and excess toner from the paper path.
When you select this item, the product prompts you to load plain paper in Tray 1 and then press the OK button to start the cleaning process. Wait until the process is complete. Discard the page that prints.
Use this option to clean the bottom side of the scanner glass.
Sets the USB speed to High or Full. For the product to actually operate at high speed, it must have high speed enabled and be connected to an EHCI host controller that is also operating at high speed. This menu item also does not reflect the current operating speed of the product.
The default setting is High.
If printed pages are consistently curled, use this option to set the product to a mode that reduces curl.
The default setting is Off.
If you are printing pages that will be stored for a long time, use this option to set the product to a mode that reduces toner smearing and dusting.
The default setting is Off.
Sets all customized settings to the factory default values.
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Network Configuration menu
Use this menu to establish network configuration settings.
NOTE:
This menu appears on network models only.
Menu item
TCP/IP Configuration
Sub-menu item
Automatic
Manual
Auto Crossover
Network Services
Show IP address
Link Speed
On
Off
IPv4
IPv6
No
Yes
Automatic (default)
10T Full
10T Half
100TX Full
100TX Half
Description
Select the Automatic option to automatically configure all the TCP/IP settings.
Select the Manual option to manually configure the
IP address, subnet mask, and default gateway.
The default setting is Automatic.
This item is used when you are connecting the product directly to a personal computer using an
Ethernet cable (you might have to set this to On or
Off depending on the computer being used).
The default setting is the On option.
This item is used by the network administrator to limit the network services available on this product.
On
Off
The default setting for all items is On.
No: The product IP address will not appear on the control-panel display.
Yes: The product IP address will appear on the control-panel display, alternating between supplies information and the product IP address. The IP address will not be displayed if an error condition exits.
The default setting is No.
Sets the link speed manually if needed.
After setting the link speed, the product automatically restarts.
Restore Defaults
configuration settings to the default values.
ENWW Tools for troubleshooting 217
Interpret control-panel and status-alert messages
The control-panel messages indicate the current product status or situations that might require action.
Status-alert messages appear on the computer screen (in addition to control-panel messages) when the product has certain problems. If a status-alert message is available, a appears in the Status
alert column in the following table.
Control-panel messages appear temporarily and might require that you acknowledge the message by pressing the OK button to resume printing or by pressing the cancel button to cancel the job. With certain messages, the job might not finish printing or the print quality might be affected. If the message is related to printing and the auto-continue feature is on, the product will attempt to resume printing after the message has appeared for 10 seconds without acknowledgement.
For some messages, restarting the product might fix the problem. If a critical error persists, the product might require service.
Control-panel message
10.10.XX Supply error
10.9531 Error
Turn off then on
10.XXXX Supply error
Status alert Description Recommended action
●
10.1000 = black supply memory is missing
Check the e-label. If it is broken or damaged, replace the cartridge.
● 10.1001 = cyan supply memory is missing
●
10.1002 = magenta supply memory is missing
Verify that the cartridge is installed in the correct location.
●
10.1003 = yellow supply memory is missing
Remove and reinstall the cartridge and then power-cycle the product.
If the error is with a color cartridge, try swapping it with a different color cartridge in the tray. If the same message appears, then there is an engine problem. If a different 10.10.XX
message appears, replace the cartridge.
The toner collection unit is full or missing.
Replace the toner collection unit.
The supply memory for one of the print cartridges cannot be read or is missing.
Reinstall the print cartridge.
Turn the product off and then on.
● 10.0000 = black supply memory error
If the problem is not solved, replace the cartridge.
●
10.0001 = cyan supply memory error
●
10.0002 = magenta supply memory error
● 10.0003 = yellow supply memory error
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Control-panel message
50.1 Fuser Error
Turn off then on
Status alert
50.2 Fuser Error
Turn off then on
50.3 Fuser Error
Turn off then on
Description
Abnormally low fuser temperature.
Fuser warm-up failure.
Abnormally high fuser temperature.
Recommended action
1.
Remove the fuser and check for any residual media in the fuser. Remove any residual media.
2.
Reinstall the fuser. Check the connector (J704) between the fuser and the product. If it is damaged, replace the fuser drive unit or fuser.
3.
Reconnect the connector
(J131A) on the DC controller PCA and the connectors (J109, J110) on the power line between the low-voltage power supply unit and fuser.
4.
Replace the fuser.
1.
Reinstall the fuser. Check the connector (J704) between the fuser and the product. If it is damaged, replace the fuser drive unit or the fuser.
2.
Reconnect the connector
(J131A) on the DC controller PCA and the connectors (J109, J110) on the power line between the low-voltage power supply unit and fuser.
3.
Replace the fuser.
1.
Reinstall the fuser. Check the connector (J704) between the fuser and the product. If it is damaged, replace the fuser drive unit or fuser.
2.
Reconnect the connector
(J131A) on the DC controller PCA.
3.
Replace the fuser.
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Control-panel message
50.4 Fuser Error
Turn off then on
Status alert
50.7 Fuser Error
Turn off then on
50.8 Fuser Error
Turn off then on
220 Chapter 3 Solve problems
Description
Fuser drive circuit is defective.
The fuser is defective (pressure release mechanism abnormality).
Abnormally low subthermistor fuser temperature error.
Recommended action
1.
Check the power source at the product location.
NOTE:
If the product does not meet the power requirement of 43 to 57Hz frequency, the fuser temperature control does not work correctly and this causes malfunction.
2.
Reconnect the connector
(J21) on the DC controller
PCA.
3.
Replace the low-voltage power supply unit.
1.
Reconnect the connector
(J181) on the DC controller
PCA.
2.
Run the sensor test in the sensor monitor mode to verify that the fuser pressure release sensor is functioning correctly. If it is not, replace the fuser pressure release sensor unit.
3.
Check the fuser pressure release sensor flag. If it is damaged, replace the fuser.
4.
Run the fuser pressure release drive test in the actuator drive mode to verify that the fuser motor is functioning correctly. If it is not, replace the fuser motor.
5.
Replace the fuser.
1.
Remove the fuser and remove any residual media in the fuser.
2.
Reinstall the fuser. Check the connector (J704) between the fuser and the product. If it is damaged, replace the fuser drive unit or fuser.
3.
Reconnect the connector
(J131A) on the DC controller PCA and the connectors (J109, J110) on the power line between the low-voltage power supply unit and fuser.
4.
Replace the fuser.
ENWW
Control-panel message
50.9 Fuser Error
Turn off then on
Status alert
51.XX Error
Turn off then on
54.XX Error
Turn off then on
55.X Error
Turn off then on
ENWW
Description Recommended action
Abnormally high subthermistor fuser temperature error.
1.
Reinstall the fuser. Check the connector (J704) between the fuser and the product. If it is damaged, replace the fuser drive unit or fuser.
2.
Reconnect the connector
(J131A) on the DC controller PCA.
3.
Replace the fuser.
The product has experienced an internal error with a laser scanner.
1.
Turn the product off and then on.
●
●
●
51.20 = black
51.21 = cyan
51.22 = magenta
●
51.23 = yellow
2.
Verify that the connectors
J61 and J62 on the DC controller PCA are correctly seated. Also verify that the connectors on the laser scanner are correctly seated.
3.
If the problem remains, replace the laser scanner.
The product has experienced an error with one of the print cartridge sensors.
●
54.15 = yellow
●
54.16 = magenta
1.
Open the door to the cartridge tray and slide out the cartridge tray.
2.
Inspect the white mechanism on the relevant cartridge. It is located on the right side of the cartridge.
● 54.17 = cyan
●
54.18 = black
3.
Push the mechanism in and out slowly. A black flag will raise up as you push it. If it does not move smoothly, push repeatedly to try to clear any potential obstruction.
4.
Push in the cartridge tray and close the door.
55.0601 = DC controller NVRAM data error
55.0602 = DC controller NVRAM access error
1.
Turn the product off and on.
If the problem remains, replace the DC controller
PCA.
55.1 = DC controller memory error
55.3 = Engine communication error
55.4 = Engine timeout error
Tools for troubleshooting 221
Control-panel message
56.X Error
Turn off then on
57.01 Error
Turn off then on
Status alert
57.02 Error
Turn off then on
58.04 Error
Turn off then on
Description Recommended action
Tray <X> not correctly installed.
Reinstall the tray.
Power supply fan (FM1) is defective.
1.
Reconnect the connector
(J21) on the DC controller
PCA and the connector
(J106) on the low-voltage power supply unit.
2.
Measure the voltage between the connector
J21-2 and J25-2 on the DC controller PCA right after the product is turned on. If the voltage changes from 0 V to approximately 24 V, replace the power supply fan.
The fuser fan (FM2) is defective.
1.
Reconnect the connector
(J121X) on the DC controller PCA and the intermediate connector
(J524).
Low-voltage power supply malfunction.
2.
Measure the voltage between the connector
J121X-6 and J121X-4 on the DC controller PCA right after the product is turned on. If the voltage changes from 0 V to approximately
24 V, replace the fixing fan.
1.
Turn the product off and then on.
2.
Verify that connectors J21 and J25 on the DC controller
PCA are correctly seated.
Also verify that all connectors on the lowvoltage power supply are correctly seated.
3.
If the problem remains, replace the low-voltage power supply.
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Control-panel message
59.C0 Error
Turn off then on
Status alert
59.F0 Error
Turn off then on
Description
Developer motor rotation error.
Transfer alienation failure.
Recommended action
1.
Reconnect the connector
(J518) on the developing disengagement motor, the connector (J1005) on the driver PCA and the connector (J91) on the DC controller PCA.
2.
Run the sensor test in the sensor monitor mode to verify that the developing disengagement sensor is functioning correctly. If it is not, replace the developing disengagement sensor unit.
3.
Run the developing unit engagement and disengagement drive test in the actuator drive mode to verify that the disengagement mechanism is functioning correctly. If it is not functioning correctly, replace the developing disengagement motor.
1.
Check if the ITB unit is installed.
2.
Reconnect the connector
(J181) on the DC controller
PCA.
3.
Run the switch test in the sensor monitor mode to verify that the primary transfer roller disengagement switch is functioning correctly. If it is not functioning correctly, replace the primary transfer roller disengagement switch unit.
4.
Run the primary transfer roller engagement and disengagement drive test in the actuator drive mode to verify that the primary transfer roller disengagement mechanism is functioning correctly. If it is not functioning correctly, replace the fuser drive unit.
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Control-panel message
59.X Error
Turn off then on
Status alert
59.X Error
Turn off then on
59.X Error
Turn off then on
59.X Error
Turn off then on
Description
The product has experienced a problem with one of the motors.
●
59.3 Fuser motor startup error
● 59.4 Fuser motor rotation error
Recommended action
1.
Reconnect the connector
(J516) on the fuser motor and the connector (J81) on the DC controller PCA.
2.
Run the fuser motor drive test in the actuator drive mode to verify that the fuser motor is functioning correctly. If it is not, replace the fuser motor unit.
Image drum motor startup or rotation error-black.
●
●
59.50 Image drum motor startup error-black
59.60 Image drum motor rotation error-black
1.
Reconnect the connector
(J517) on the ITB motor and the connector (J81) on the
DC controller PCA.
2.
Run the drum motor drive test in the actuator drive mode to verify that the ITB motor is functioning correctly. If it is not, replace the ITB motor unit.
1.
Reconnect the connector
(J515) on the drum motor and the connector (J81) on the DC controller PCA.
Image drum motor startup or rotation error-cyan, magenta, or yellow.
●
59.51 Image drum motor
● startup error-cyan
59.52 Image drum motor startup error-magenta
2.
Run the drum motor drive test in the actuator drive mode to verify that the drum motor is functioning correctly. If it is not, replace the drum motor unit.
●
59.53 Image drum motor startup error-yellow
● 59.61 Image drum motor rotation error-cyan
●
59.62 Image drum motor rotation error-magenta
●
59.63 Image drum motor rotation error-yellow
Black developer motor startup or rotation error.
● 59.70 Black developer motor startup error
1.
Reconnect the connector
(J517) on the ITB motor and the connector (J81) on the
DC controller PCA.
●
59.80 Black developer motor rotation error
2.
Run the ITB motor drive test in the actuator drive mode to verify that the ITB motor is functioning correctly. If it is not, replace the ITB motor unit.
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Control-panel message
59.X Error
Turn off then on
Status alert
59.X Error
Turn off then on
<Color> in wrong position
<Supply> Very Low
Device error
Press [OK]
Description Recommended action
Developing motor abnormal rotation or start-up.
●
59.70 Black developer motor startup error
● 59.71 Cyan developer motor startup error
●
59.72 Magenta developer motor startup error
●
59.73 Yellow developer motor startup error
●
59.80 Black developer motor rotation error
● 59.81 Cyan developer motor rotation error
●
59.82 Magenta developer motor rotation error
● 59.83 Yellow developer motor rotation error
1.
2.
Reconnect the connector
(J514) on the developing motor and the connector
(J81) on the DC controller
PCA.
Run the developing motor drive test in the actuator drive mode to verify that the developing motor is functioning correctly. If it is not functioning correctly, replace the developing motor unit.
ITB motor start error or rotation error.
● 59.9 ITB motor start error
●
59.A0 ITB motor rotation error
An internal error occurred.
1.
Reconnect the connector
(J517) on the ITB motor and the connector (J81) on the
DC controller PCA.
2.
Run the ITB motor drive test in the actuator drive mode to verify that the ITB motor is functioning correctly. If it is not functioning correctly, replace the ITB motor unit.
A print cartridge is installed in the incorrect slot.
Be sure that each print cartridge is in the correct slot. From front to back, the print cartridges are installed in this order: black, cyan, magenta, yellow.
The System Setup menu item At
Very Low is set to Continue.
You can continue printing until you notice a decrease in print quality. Actual cartridge life remaining may vary.
Once an HP supply has reached
“very low”, HP’s premium
Protection Warranty on that supply has ended.
Press the OK button to resume the job.
ENWW Tools for troubleshooting 225
Genuine HP supply installed
Incorrect supplies
Install <Color> cartridge
Invalid driver
Press [OK]
Jam in <location>
Jam in tray <X>
Clear jam and then press [OK]
Load paper
Load tray # <TYPE> <SIZE>
Load tray 1 plain <SIZE>
Cleaning Mode [OK] to start
Load tray 1 <TYPE> <SIZE>
Lower right door open
Control-panel message
Front door open
Status alert
226 Chapter 3 Solve problems
Description Recommended action
CLOSE FRONT DOOR message appears although the door is closed.
1.
Reconnect the connector
(J708) of the 24V interlock switch and the connector
(J121X) on the DC controller PCA.
2.
Check the sensor flag of the front door. If it is damaged, replace the front door sensor unit.
Close the door.
A genuine HP supply was installed. This message will appear briefly after the supply is installed and then be replaced by the message Ready.
No action necessary.
More than one print cartridge is installed in the incorrect slot.
Be sure that each print cartridge is in the correct slot. From front to back, the print cartridges are installed in this order: black, cyan, magenta, yellow.
The cartridge is either not installed or not correctly installed in the product.
Install the print cartridge.
You are using an incorrect printer driver.
Select the correct printer driver.
The product has detected a jam.
Clear the jam from the location indicated. The job should continue to print. If it does not, try reprinting the job.
The product has detected a jam.
Clear the jam from the location indicated, and then press the
OK button.
All trays are empty.
Load print media.
A tray is configured for the media type and size that the print job is requesting, but that tray is empty.
Load the correct media into the tray, or press the OK button to use media in a different tray.
The product is ready to process the cleaning operation.
Load Tray 1 with plain paper in the size indicated, and then press the OK button.
No trays are configured for the media type and size that the print job is requesting.
Load the correct media into
Tray 1, or press the OK button to use media in a different tray.
The door on the right side of the paper feeder is open.
Close the door.
ENWW
Control-panel message
Manual duplex
Load tray X press [OK]
Manual feed <TYPE> <SIZE>
Press [OK] for available media
Memory is low
Press [OK]
Try again later or turn off & on
Misprint
Press [OK]
Non HP supply in use
Status alert
Print failure
Press [OK]
alternates with
If error repeats turn off then on
Rear door open
Remove shipping locks from
<color> cartridge
Remove shipping locks from all cartridges
Remove shipping material from rear door
Replace <color> cartridge
Description Recommended action
The first side of a manual duplex job has printed, and the page needs to be loaded to process the second side.
Load the page in the indicated tray with the side to be printed face up, and the top of the page away from you, and then press the OK button.
The product is set for manual feed mode.
Press the OK button to clear the message or load the correct media into Tray 1.
The product memory is almost full.
Press the OK button to cancel the job.
Break the job into smaller jobs that contain fewer pages.
Print media has been delayed as it moves through the product.
Press the OK button to clear the message.
A non-HP supply is installed.
The product cannot process the page.
The product rear door is open.
This message is temporary and will disappear after several seconds.
If you believe you purchased an
HP supply, go to www.hp.com/ go/anticounterfeit .
Service or repairs that are required as a result of using non-
HP supplies are not covered under HP warranty.
Press the OK button to continue printing the job, but output might be affected.
If the error persists, turn the power off and then on. Resend the print job.
Close the door.
A print cartridge shipping lock is installed.
A print cartridge shipping lock is installed on one or more print cartridges.
The two shipping locks have not been removed from the rear roller.
Be sure that the print cartridge shipping lock has been removed.
Be sure that each print cartridge shipping lock has been removed.
Open the rear door and remove the shipping locks.
The product can be configured to stop when the supply level is very low. The supply might still be able to produce acceptable print quality.
Replace the cartridge if print quality is no longer acceptable.
ENWW Tools for troubleshooting 227
Control-panel message
Replace supplies
Status alert
Right door open
Unexpected size in tray #
Load <size> press [OK]
Used <color> Cartridge in use
Used <color> installed
To accept press [OK]
Used cartridges installed
To accept press [OK]
Used supplies in use
Used supply installed
To accept press [OK]
228 Chapter 3 Solve problems
Description Recommended action
More than one supply item is low. Check the supply-level gauges on the control panel, or, if possible, print a supplies status page to determine which cartridges are low.
CLOSE RIGHT DOOR message appears although the door is closed.
1.
Reconnect the connector
(J708) of the 24V interlock switch and the connector
(J121X) on the DC controller PCA.
2.
Check the sensor flag of the right door. If it is damaged, replace the right door sensor unit.
SIZE MISMATCH message appears although the media is loaded on the configured pickup source with correct size.
Close the door.
1.
Run the switch test in the sensor monitor mode to verify that the corresponding media width switch and media end width switch are functioning correctly.
2.
Reconnect the corresponding connector of the switch:
◦
Printer cassette:
Intermediate connector (J742) and the connector (J151) on the DC controller
PCA.
◦ PF cassette:
Connector (J2007) on the PF controller PCA.
A used print cartridge was detected and accepted.
No action necessary.
The product has detected a used print cartridge that was installed.
Press the OK button to continue.
The product has detected multiple used print cartridges that were installed.
Press the OK button to continue.
Used print cartridges are installed.
No action necessary.
A used print cartridge is installed. Press the OK button to continue.
ENWW
Event-log messages
Print an event log
Print the event log
The event log is located on the configuration page (labeled Status Log) and lists the last five events.
1.
Press the OK button to open the menus.
2.
Use the arrow buttons to select the Reports menu, and then press the OK button.
3.
Use the arrow buttons to navigate to the Configuration Report option, and then press the OK button to print the report.
4.
Press the cancel button to exit the menus.
Event-log messages
NOTE:
Unless otherwise noted, the event log messages in the following table do not have a corresponding control-panel message.
Table 3-2 Event log only messages
Event log message Description
54.01
54.06
54.14
54.11
54.1101
54.1102
54.1103
54.1200
54.1201
54.1202
54.1203
54.21
54.25
Environmental sensor error
Color density sensor error
Color plane registration sensor error
Black density out of range
Cyan density out of range
Magenta density out of range
Yellow density out of range
Black density measurement abnormality
Cyan density measurement abnormality
Magenta density measurement abnormality
Yellow density measurement abnormality
Beam detect errors
Top-of-page sensor abnormality
ENWW Tools for troubleshooting 229
Clear jams
Common causes of jams
Common causes of jams
Cause Solution
The paper length and width guides are not adjusted correctly. Adjust the guides so they are against the paper stack.
The media does not meet specifications.
Use only media that meets HP specifications.
You are using media that has already passed through a printer or copier.
Do not use media that has been previously printed on or copied.
An input tray is loaded incorrectly.
The media is skewed.
Remove any excess media from the input tray. Make sure that the stack is below the maximum stack height mark in the tray.
The input-tray guides are not adjusted correctly. Adjust them so they hold the stack firmly in place without bending it.
The media is binding or sticking together.
Remove the media, flex it, rotate it 180 degrees, or flip it over.
Reload the media into the input tray.
The media is removed before it settles into the output bin.
The paper is too heavy.
NOTE:
Do not fan paper. Fanning can create static electricity, which can cause paper to stick together.
Wait until the page completely settles in the output bin before removing it.
Do not use paper that exceeds the supported weights for the input tray.
The media has rough or jagged edges.
The media is perforated or embossed.
Do not use paper that exceeds the supported weight for automatic duplex printing.
Replace the media.
The media is in poor condition.
The internal rollers from the tray are not picking up the media. Remove the top sheet of media. If the media is too heavy, it might not be picked from the tray.
Replace the media.
Paper was not stored correctly.
Perforated or embossed media does not separate easily. Load sheets one at a time.
Replace the paper in the trays. Paper should be stored in the original packaging in a controlled environment.
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Jam locations
Use this illustration to identify locations of jams. In addition, instructions appear on the control panel to direct you to the location of jammed paper and how to clear it.
NOTE:
Internal areas of the product that might need to be opened to clear jams have green handles or green labels.
Figure 3-22
Jam locations
1 2
6
5
3
4
4
5
6
1
2
3
Output-bin area
Duplexing area
Tray 1 area
Optional 500-sheet paper and heavy media tray (Tray 3)
Tray 2 pickup area
Fuser area
Change Jam Recovery setting
When the Jam Recovery feature is turned on, the product reprints any pages that are damaged during a jam.
Use the embedded Web server to turn on the Jam Recovery feature.
1.
Open the EWS.
2.
Click the System tab, and then click the System Setup page.
3.
In the Jam Recovery drop-down list, select the On option.
ENWW Clear jams 231
Clear jams in the right door
CAUTION:
The fuser can be hot while the product is in use. Wait for the fuser to cool before handling it.
1.
Open the right door.
2.
If paper is visible entering the bottom of the fuser, gently pull downward to remove it.
CAUTION:
Do not touch the rollers. Contaminates can affect print quality.
3.
If paper is jammed inside the right door, gently pull the paper to remove it.
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4.
If jammed paper is present in the duplex path, gently pull the paper straight out to remove it.
5.
Gently pull the paper out of the Tray 2 or Tray 3 pickup areas.
ENWW Clear jams 233
6.
Paper could be jammed inside the fuser where it would not be visible. Open the fuser to check for jammed paper inside.
CAUTION:
The fuser can be hot while the product is in use. Wait for the fuser to cool before handling it.
Lift the green tab on the left side of the fuser to open the fuser jam-access door. If paper is jammed inside the fuser, gently pull it straight out to remove it. If the paper tears, remove all paper fragments.
CAUTION:
Even if the body of the fuser has cooled, the rollers that are inside could still be hot.
Do not touch the fuser rollers until they have cooled.
7.
Close the right door.
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Clear jams in the output bin area
1.
If paper is visible from the output bin, grasp the leading edge and remove it.
2.
If jammed paper is visible in the duplex output area, gently pull it to remove it.
Clear jams in Tray 1
1.
If jammed paper is visible in Tray 1, clear the jam by gently pulling the paper straight out. Press the OK button to clear the message.
ENWW Clear jams 235
2.
If you cannot remove the paper, or if no jammed paper is visible in Tray 1, close Tray 1 and open the right door.
3.
If paper is visible inside the right door, gently pull the trailing edge to remove it.
4.
Gently pull the paper out of the pick up area.
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5.
Close the right door.
Clear jams in Tray 2
CAUTION:
Opening a tray when paper is jammed can cause the paper to tear and leave pieces of paper in the tray, which might cause another jam. Be sure to clear jams before opening the tray.
1.
Open Tray 2 and make sure that the paper is stacked correctly. Remove any jammed or damaged sheets of paper.
2.
Close the tray.
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Clear jams in the optional 500-sheet paper and heavy media tray (Tray 3)
1.
Open Tray 3 and make sure that the paper is stacked correctly. Remove any damaged or jammed sheets of paper.
2.
Close Tray 3.
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Clear jams in the lower right door (Tray 3)
1.
Open the lower right door.
2.
If paper is visible, gently pull the jammed paper up or down to remove it.
3.
Close the lower right door.
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Solve image-quality problems
Occasionally, you might encounter problems with print quality. The information in the following sections helps you identify and resolve these issues.
Image defects table
The following examples depict letter-size paper that has passed through the product short-edge first.
These examples illustrate problems that would affect all the pages that you print, whether you print in color or in black only. The topics that follow list the typical cause and solution for each of these examples.
Problem
Print is light or faded on entire page.
Print is light or faded in a particular color.
Image is too dark.
Sample Cause Solution
Poor contacts exist on the ITB unit and the product grounding unit.
Clean the grounding contacts. If the problem remains after cleaning, check the contacts for damage.
Replace any deformed or damaged parts.
Poor secondary transfer contacts exist on the secondary transfer roller and the ITB.
Clean the contacts. If the problem remains after cleaning, check the contacts for damage. Replace any deformed or damaged parts.
Poor primary transfer bias contacts on the ITB unit and product.
Poor primary charging bias contacts with the print cartridge and product.
Clean the contacts of the color that produces the light print. If the problem remains after cleaning, check the contacts for damage.
Replace any deformed or damaged parts.
Poor developing bias contacts with the print cartridge and product.
The RD sensor is defective.
Replace the RD sensor. See
Registration sensor assembly on page 112 .
Page is blank.
One color is missing.
The high-voltage powersupply lower is defective (no developing bias output).
Replace the high-voltage powersupply lower. See
(developing) high-voltage power supply on page 152 .
The print cartridge for the missing color has not released the charge-roller alienation mechanism.
Remove and reinstall the print cartridge to release the alienation mechanism.
240 Chapter 3 Solve problems ENWW
Problem
The page is all black or a solid color.
Sample Cause
Poor contact exists in the primary charging bias or developing bias contacts between the print cartridge and the product.
Solution
Clean each contact of the color that produces the all black or solid color.
If the problem remains after cleaning, check the contacts for damage. Replace any deformed or damaged parts. Replace the affected print cartridge.
White spots appear in an image
The back of the page is dirty.
Vertical streaks or bands appear on the page.
The primary transfer roller is deformed or has deteriorated.
Replace the ITB. See
Intermediate transfer belt (ITB) on page 87 .
The secondary transfer roller is deformed or has deteriorated.
Replace the secondary-transferroller. See
Secondary transfer roller on page 86
.
The secondary transfer roller is dirty.
The fuser inlet guide or separation guide is dirty.
The pressure roller is dirty.
Replace the secondary transfer roller. See
Secondary transfer roller on page 86
.
Clean the dirty parts. If the dirt does not come off, replace the guide.
Run the cleaning page several times. If the dirt does not come off, send a fuser cleaning kit. If the issue persists, replace the fuser. See
Replace the print cartridge of the color that matches the defect.
Scratches are present on the circumference of the photosensitive drum.
Scratches are present on the circumference of the fuser roller.
Replace the fuser. See
.
Scratches are present on the circumference of the ITB.
The ITB drive roller is deformed or has deteriorated.
The ITB cleaning mechanism is malfunctioning.
Replace the ITB. See
Intermediate transfer belt (ITB) on page 87 .
ENWW Solve image-quality problems 241
Problem
Vertical white lines appear in a particular color.
Sample
Vertical white lines appear in all colors.
Horizontal lines appear on the page.
A horizontal white line appears on the page.
Cause Solution
The laser beam window is dirty.
Horizontal scratches on the fuser roller.
Use the Cleaning Mode option in the Service menu to process the cleaning page. If this does not solve the problem, use the Cleaning
mode 2 option in the Secondary
service menu to move the print cartridges to the engaged position so that you can access the glass strip on the bottom of the laser scanner for cleaning.
Scratches are present on the circumference of the developing cylinder or photosensitive drum.
Remove the affected print cartridge and re-install. The PGCs will clean the glass.
White scratch down the page could mean the scanner glass needs to be cleaned.
If the problem persists, replace the affected print cartridge.
The laser scanner-unit mirror is dirty.
Replace the laser scanner assembly. See
Laser scanner assembly on page 105 .
Replace the fuser. See
Scratches are present on the circumference of the ITB.
Remove the affected print cartridge and re-install. The PGCs will clean the glass.
White scratch down the page could mean the scanner glass needs to be cleaned.
Replace the ITB. See
Intermediate transfer belt (ITB) on page 87 .
Repetitive horizontal lines appear.
Horizontal scratches are present on the photosensitive drum.
Horizontal scratches are present on the fuser roller.
Use the repetitive defects ruler to identify the dirty roller. Clean the roller. If the roller cannot be cleaned, replace the fuser. See
Replace the print cartridge of the color that matches the defect.
Repetitive horizontal white lines appear.
Horizontal scratches are present on the photosensitive drum.
Scratches are present on the circumference of the ITB.
Replace the fuser. See
Use the repetitive defects ruler to identify the dirty roller. Clean the roller. If the roller cannot be cleaned, replace the roller.
Replace the print cartridge of the color that matches the defect.
Replace the ITB. See
Intermediate transfer belt (ITB) on page 87 .
242 Chapter 3 Solve problems ENWW
Problem
Image in a particular color does not print in the correct color.
Sample
Dropouts appear.
The toner is not fully fused to the paper.
Cause Solution
Poor contact exists in the primary charging bias or developing bias contacts between the print cartridge and the product.
Clean each contact of the color that produces the missing color. If the problem remains after cleaning, check the contacts for damage.
Replace any deformed or damaged parts.
The print cartridge (primary charging roller, developing roller, or photosensitive drum) is defective.
Replace the print cartridge of the color that matches the defect.
The high-voltage powersupply lower is defective (no primary charging bias or developing bias output).
The laser scanner unit is defective.
Replace the high-voltage powersupply lower. See
(developing) high-voltage power supply on page 152
.
Replace the laser scanner assembly. See
Laser scanner assembly on page 105 .
The secondary transfer roller is deformed or has deteriorated.
Replace the secondary-transferroller. See
Secondary transfer roller on page 86
.
The primary charging roller, developing roller, or photosensitive drum is deformed or has deteriorated.
Replace the print cartridge of the color that matches the defect.
The fuser roller is deformed or has deteriorated.
Replace the fuser.
The high-voltage powersupply T PCA is defective (no transfer bias output).
Replace the high-voltage powersupply upper. See
First transfer high-voltage power supply on page 153 .
The fuser roller or pressure roller is scarred or deformed.
The thermistor is defective.
The fuser heater is defective.
Replace the fuser. See
.
Replace the fuser. See
.
ENWW Solve image-quality problems 243
Problem
Some color is misregistered.
Sample
Toner smears appear on the media.
The printed page contains misformed characters.
Text or graphics are skewed on the printed page.
The printed page contains wrinkles or creases.
244 Chapter 3 Solve problems
Cause Solution
The product is incorrectly calibrated.
The ITB unit is defective.
Calibrate the product.
The drive gear of the ITB motor is worn or chipped.
The RD sensor is defective.
The laser scanner unit is defective.
If the ITB does not rotate smoothly or a cleaning malfunction occurs (ITB is dirty), replace the ITB. See
Intermediate transfer belt (ITB) on page 87 .
Check each drive gear between the
ITB drive roller and the ITB motor. If the gear is worn or chipped, replace the drive unit.
Open and close the front door several times to clean the RD sensor. If the problem persists, replace the RD sensor. See
Registration sensor assembly on page 112 .
Replace the laser scanner assembly. See
Laser scanner assembly on page 105 .
The print cartridge is defective. Replace the print cartridge of the affected color.
The product has residual media.
Remove the residual media.
The fuser inlet guide is dirty.
Clean the fuser inlet guide.
The product is experiencing page skew.
The laser scanner unit is defective.
See the “Text or graphics are skewed on the printed page” row in this table.
Replace the laser scanner assembly. See
Laser scanner assembly on page 105 .
The registration shutter spring is unhooked.
Check the spring and place it in the correct position.
The registration shutter spring is deformed.
Replace the registration sensor assembly. See
Registration sensor assembly on page 112 .
The roller or media feed guide is dirty.
Clean any dirty components.
A feed roller is deformed or has deteriorated.
The paper feed guide is damaged.
Replace any deformed or deteriorated rollers.
Replace the paper-feed-guide unit.
ENWW
Problem
The front of the page is dirty.
Sample
Repetitive horizontal lines
Pages have flecks of toner
Pages have one or more skewed color planes (can appear on the right or left side of the page)
Cause
The photosensitive drum is dirty.
The fuser roller or pressure roller is dirty.
Solution
Replace the print cartridge.
Execute a Pressure roller clean
mode. If the dirt does not come off, replace the fuser. See
.
NOTE:
Cleaning the fuser with HP tough paper provides better results than with plain paper. You might need to execute the cleaning process several times to remove all contaminates on the fuser.
See repetitive image defect ruler.
Clean the indicated roller. If the contaminate does not come off, replace appropriate roller or assembly.
Execute a cleaning page to clean the contaminate off the fuser. The cleaning page may need to be run several time to clean the fuser. Do not replace the fuser.
NOTE:
Cleaning the fuser with HP tough paper provides better results than with plain paper. You might need to execute the cleaning process several times to remove all contaminates on the fuser.
Remove, and then reinstall the print cartridge associated with the defect.
ENWW Solve image-quality problems 245
Clean the product
During the printing process, paper, toner, and dust particles can accumulate inside the product. Over time, this buildup can cause print-quality problems such as toner specks or smearing. This product has a cleaning mode that can correct and prevent these problems.
Clean the product using HP ToolboxFX
1.
Open HP ToolboxFX. See Open HP ToolboxFX on page 200
.
2.
Click the System Settings folder, and then click the Service page.
3.
In the area for Cleaning Mode, click the Start button to begin the cleaning process.
The product processes a single page, and then returns to the Ready state when the cleaning process is complete.
Clean the product using the control panel
1.
Press the OK button to open the menus.
2.
Press the arrow buttons to highlight the Service menu, and then press the OK button.
3.
Press the arrow buttons to highlight the Cleaning Mode menu, and then press the OK button.
4.
Follow the control-panel instructions to complete the process.
Clean the product using the embedded Web server
1.
Open the embedded Web server.
2.
Click the System tab.
3.
Click the Service menu.
4.
Click the Start button.
5.
Follow the product control-panel instructions to complete the process.
246 Chapter 3 Solve problems ENWW
Solve performance problems
Problem
Pages print but are totally blank.
Pages print very slowly.
Pages did not print.
Cause Solution
The sealing tape might still be in the print cartridges.
Verify that the sealing tape has been completely removed from the print cartridges.
The document might contain blank pages.
Check the document that you are printing to see if content appears on all of the pages.
The product might be malfunctioning.
To check the product, print a configuration page.
Print on a different type of media.
Heavier media types can slow the print job.
Complex pages can print slowly.
Paper type not set correctly.
The product might not be pulling media correctly.
Proper fusing may require a slower print speed to ensure the best print quality.
Select the type to match the paper.
Make sure paper is loaded in the tray correctly.
The media is jamming in the product.
If the problem persists, you might need to replace the pickup rollers and the separation pad.
Clear the jam. See Clear jams on page 230
.
The USB cable might be defective or incorrectly connected.
Other devices are running on your computer.
If jams continue, try using a new ream of paper.
●
Disconnect the USB cable at both ends and reconnect it.
●
Try printing a job that has printed in the past.
●
Try using a different USB cable.
The product might not share a USB port.
If you have an external hard drive or network switchbox that is connected to the same port as the product, the other device might be interfering. To connect and use the product, you must disconnect the other device or you must use two USB ports on the computer.
ENWW Solve performance problems 247
Solve connectivity problems
Solve direct-connect problems
If you have connected the product directly to a computer, check the cable.
●
Verify that the cable is connected to the computer and to the product.
● Verify that the cable is not longer than 2 meters (6 feet). Replace the cable if necessary.
●
Verify that the cable is working correctly by connecting it to another product. Replace the cable if necessary.
Solve network problems
Check the following items to verify that the product is communicating with the network. Before beginning, print a configuration page.
Problem Solution
Poor physical connection Verify that the product is attached to the correct network port using a cable of the correct length.
Verify that cable connections are secure.
Look at the network port connection on the back of the product, and verify that the amber activity light and the green link-status light are lit.
If the problem continues, try a different cable or port on the hub.
The computer is unable to communicate with the product.
Use the command prompt to ping the product from your computer. For example: ping 192.168.45.39
Verify that the ping displays round-trip times, which indicates that it is working.
Incorrect link and duplex settings
Incorrect IP address for the product on the computer
New software programs have caused compatibility problems.
Your computer or workstation is set up incorrectly.
The protocol is disabled, or other network settings are incorrect.
If the ping command failed, verify that the network hubs are on, and then verify that the network settings, the product, and the computer are all configured for the same network.
Hewlett-Packard recommends leaving this setting in automatic mode (the default setting). See the product user guide for more information.
Use the correct IP address.
If the IP address is correct, delete the product and then it add again.
Verify that any new software programs are correctly installed and that they use the correct printer driver.
Check the network drivers, printer drivers, and the network redirection.
Verify that the operating system is configured correctly.
Print a configuration page to check the status of the protocol. Enable it if necessary.
Use the control panel to reconfigure the network settings if necessary.
248 Chapter 3 Solve problems ENWW
Service mode functions
Secondary service menu
Use the secondary service menu to print service-related reports and to run special tests. Customers do not have access to this menu.
Open the secondary service menu
1.
Ensure the product is in the Ready state.
2.
Press the OK button to open the menus.
3.
Simultaneously press Left arrow and the OK button to open the secondary service menu.
4.
Press the Left arrow and the Right arrow to navigate through the menu.
Secondary service menu structure
Table 3-3 2ndary Service menu
Menu item Sub-menu item
Service Reports
Location
Cont. Self-Test
Error report
A list of available locations appears
Display test
Button test
Show FW Version
Color Cal.
Cleaning mode 2
New Reg. Roller
Adjust color
Timing
Description
Print a continuous configuration page.
Print an error report.
This item sets certain product parameters that are dependent on the location, such as the default paper size and the symbol set.
Scroll to the desired location, and select Yes to set the location. The product automatically restarts after you change the location.
Use this test to verify that the LEDs and characters on the control-panel display function correctly.
At the beginning of the test, each of the LEDs illuminates one-at-time.
Press OK to continue to the next LED.
After the LED test is complete, the character test begins by testing the pixels on each line. Then, each of the 255 characters displays in groups of 16. Press OK to continue to the next group of 16 characters. You can cancel the test at any time by pressing .
Use this test to verify that the control-panel buttons function correctly. The display prompts you to press each button.
This item shows the current date code of the firmware.
Use this item to adjust density settings for contrast, highlights, midtones, and shadows. Adjust each color individually.
Use this item to specify how frequently the product automatically performs a color calibration. The default setting is 48 hours. You can turn automatic calibration off.
Use this item to move the print cartridges to the engaged position so that you can access the glass strip on the laser scanner for cleaning.
Use this item to reset the registration roller page count to zero after you have installed a new paper pickup assembly (cassette pickup drive assembly).
ENWW Service mode functions 249
Product resets
Restore the factory-set defaults
1.
Press the OK button to open the menus.
2.
Use the Left arrow or the Right arrow button to select Service, and then press OK .
3.
Use the Left arrow or the Right arrow button to select Restore defaults, and then press the
OK button.
The product automatically restarts.
Engine test page
1.
Turn the product on.
2.
Use a fine-point tool, (for example a precision-slotted screwdriver with a 1 mm (0.04 in) blade width) to press the engine test button.
NOTE:
Access the engine test button through a hole in the rear cover.
3.
An engine test page (lines in each of the print cartridge colors) prints.
Figure 3-23
Engine test button location
Cold reset
The traditional cold reset function found in other HP LaserJet products is not supported for this product.
The equivalent function is the Restore Defaults option in the HP ToolboxFX software or the Service menu.
A cold reset unlocks menus that have been previously locked and resets all control-panel menu items to the factory defaults. It does not reset the serial number and the page counts.
NOTE:
Before restoring defaults, print a menu structure report and a configuration page. Use the information on these pages to reset customer-specific settings.
250 Chapter 3 Solve problems ENWW
CAUTION:
All HP Jetdirect settings are also reset. Be sure to print a configuration page before restoring defaults. Make note of the IP address that is listed on the Jetdirect configuration page. You might need to restore the IP address after performing a cold reset.
NVRAM initialization
CAUTION:
All network settings are also reset. Be sure to print a configuration page before performing an NVRAM initialization. Make note of the IP address that is listed on the configuration page. You need to restore the IP address after performing an NVRAM initialization.
Performing an NVRAM initialization resets the following settings and information:
● All menu settings are reset to factory default values.
●
All localization settings, including language and country/region, are reset.
After performing an NVRAM initialization, reconfigure any computers that print to this product so that the computers can recognize the product.
Perform an NVRAM initialization
1.
Turn the product off.
2.
Simultaneously press the Right arrow button and the X button. Keep these buttons depressed as you turn the product on.
3.
When Permanent storage init. appears on the display, release both buttons.
4.
When the product has finished the NVRAM initialization, it returns to the Ready state.
Super NVRAM initialization
A super NVRAM initialization clears all the data stored in the protected NVRAM settings, including the language for the product.
CAUTION:
All network settings are also reset. Be sure to print a configuration page before performing an NVRAM initialization. Make note of the IP address that is listed on the configuration page. You need to restore the IP address after performing an NVRAM initialization.
Perform a super NVRAM initialization
1.
Turn the product off.
2.
Simultaneously press the Left arrow button and the X button. Keep these buttons depressed as you turn the product on.
3.
When Permanent storage init. appears on the display, release both buttons.
4.
When the product has finished the super NVRAM initialization, it prompts you to set the language for the product. The product then restarts.
ENWW Service mode functions 251
Product updates
To upgrade the product firmware, download the firmware update file from www.hp.com/go/ ljcp5220series_software and save the file to your network or personal computer. Refer to the product install notes for instructions on how to install the firmware update file on the product.
252 Chapter 3 Solve problems ENWW
4 Parts and diagrams
●
Order parts by authorized service providers
●
How to use the parts lists and diagrams
●
●
External covers, panels, and doors
●
●
●
●
●
●
●
●
●
●
●
●
Paper feeder external components
●
Paper feeder internal components
●
●
●
ENWW 253
Order parts by authorized service providers
Order parts, accessories, and supplies
Table 4-1 Order parts, accessories, and supplies
Order supplies and paper
Order genuine HP parts or accessories
Order through service or support providers
Order using HP software www.hp.com/go/suresupply www.hp.com/buy/parts
Contact an HP-authorized service or support provider.
For information about using the HP software to order parts, accessories, and supplies, see the product user guide.
Related documentation and software
Table 4-2 Related documentation and software
Item
HP Color LaserJet CP5220 Series Printer User Guide
HP Color LaserJet CP5220 Series Printer Service Manual
Description
Product user guide
English service manual (this manual)
Part number
CE710-90921
CE710-90910
254 Chapter 4 Parts and diagrams ENWW
Supplies part numbers
Table 4-3 Supplies part numbers
Item
HP LaserJet print cartridges with
HP ColorSphere toner
Description
Black print cartridge
Cyan print cartridge
Yellow print cartridge
Magenta print cartridge
Part number
CE740A (new)
CE740-67901 (service)
CE741A (new)
CE741-67901 (service)
CE742A (new)
CE742-67901 (service)
CE743A (new)
CE743-67901 (service)
Customer self repair parts
Each kit includes parts and installation instructions. The CSR level indicates the expected difficulty the customer will experience when replacing this part:
● A = Easy
●
B = Difficult
● C = Very difficult
Item Part number
110V Fuser kit
220V Fuser kit
CE710-69001
CE710-69002
ITB kit
● ITB assembly
●
Secondary transfer roller assembly
CE710-69003
Secondary transfer roller (T2) kit
Toner collection unit kit
Tray 1 paper pickup roller kit
●
Paper pickup roller
● Separation pad
CE710-69004
CE710-69005
CE710-69006
A
A
A
CSR level
A
A
A
ENWW Order parts by authorized service providers 255
Item
Tray 2 paper pickup roller kit
●
Paper pickup roller assembly
●
Separation roller assembly
Tray 3 paper pickup roller kit
● Paper pickup roller assembly
●
Feed roller assembly
Part number
CE710-69007
CE710-69008
CSR level
A
A
256 Chapter 4 Parts and diagrams ENWW
Accessories part numbers
Table 4-4 Accessories part numbers
Item Description Part number
144-pin DDR2 memory DIMM (dual inline memory module)
64 MB
128 MB
CB421AX
CB422AX
256 MB CB423AX
Optional 500-sheet tray and feeder unit Optional tray to increase paper capacity. CE860A (new)
USB cable
Power cord
2-meter A-to-B cable
AC power cord
CE530-69001 (service)
C6518A
8121-0868
ENWW Order parts by authorized service providers 257
How to use the parts lists and diagrams
The figures in this chapter show the major subassemblies in the product and their component parts. A parts list table follows each exploded view assembly diagram. Each table lists the item number, the associated part number, and the description of each part. If a part is not listed in the table, then it is not a field replacement unit (FRU).
CAUTION:
Be sure to order the correct part. When looking for part numbers for electrical components, pay careful attention to the voltage that is listed in the description column. Doing so will ensure that the part number selected is for the correct all-in-one model.
NOTE:
In this manual, the abbreviation “PCA” stands for “printed circuit-board assembly.”
Components described as a PCA might consist of a single circuit board or a circuit board plus other parts, such as cables and sensors.
258 Chapter 4 Parts and diagrams ENWW
Assembly locations
PAPER DELIVERY ASS'Y
PAPER PICK-UP ASS'Y
CASSETTE
RIGHT DOOR ASS'Y
ENWW Assembly locations 259
External covers, panels, and doors
Figure 4-1
External covers, panels, and doors
1
*A01
11
4
10
10
Right door assembly
9
*A03
8
7
6
*A02
5
2
3
*A01
260 Chapter 4 Parts and diagrams ENWW
Table 4-5 External covers, panels, and doors
6
7
4
5
2
3
Ref
1
8
9
10
11
Description
Cover, top
Door, toner collection unit access
Cover, DIMM
Cover, rear
Cover, right rear
Cover, handle, lower-right, rear
Cover, handle, lower-right, front
Cover, right front assembly
Cover, front assembly
Cover, handle, lower-left
Cover, left assembly
Part number
RM1-7149-000CN
RC2-7034-000CN
RC2-9033-000CN
RM1-7146-000CN
RM1-7142-000CN
RC2-6626-000CN
RC2-6627-000CN
RM1-7145-000CN
RM1-7133-000CN
RC2-6625-000CN
RM1-7143-000CN
1
1
1
1
1
1
Qty
1
1
1
1
1
ENWW External covers, panels, and doors 261
Right door assembly
Figure 4-2
Right door assembly
A
(J152B)
(J736BD)
*A40
*A48
2
1
*A05
*A04
*A03
*A02
*A17
*A15
*A18
*A16
(J114BD)
*A06
*A01
*A02
*A15
*A14
*A07
*A08
*A09
*A10
*A11
*A14
*A13
*A40
*A12
*A40
*A22
*A20
*A21
SIMPLEX MODEL
*A40
*A25
*A23
*A24
*A40
A
*A10
*A19
*A27
*A45
*A46
*A47
A
*A26
*A44
*A43
*A28
*A29
3
*A30
4
*A31
*A30
*A34
*A40
*A42
*A41
*A36
*A37
*A38
*A39
5
*A31
*A32
*A33
*A33
*A35
*A40
6
262 Chapter 4 Parts and diagrams ENWW
Table 4-6 Right door assembly
4
5
2
3
6
A
1
Ref
A
Description
Right door assembly, duplex model
Right door assembly, simplex model
Roller, secondary transfer, T2 (included in the service kit)
Door, right upper
Roller, paper pickup, Tray 1 (included in the service kit)
Lifter plate assembly, Tray 1
Separation pad, Tray 1 (included in the service kit)
Tray 1 (MP tray) assembly
Part number
RM1-6104-000CN
RM1-6139-000CN
CE710-69004
RC2-7091-000CN
CE710-69006
RM1-6043-000CN
CE710-69006
RM1-6045-000CN
1
1
1
1
1
1
1
Qty
1
ENWW Right door assembly 263
Internal components (1 of 6)
Figure 4-3
Internal components (1 of 6)
*A02
1
2
*A02
3
4
7
8
9
6
5
10
*A02
12
11
*A02
Front cover assembly
13
*A02
14
*A02
15
22
19
20
21
18
16
*A02
17
19
18
16
See PCA diagram
33
34
(FM2)
(J524L)
29
32
31
30
*A02
28
27
*A01
26
35
23
24
*A02
*A02
*A02
25
264 Chapter 4 Parts and diagrams ENWW
Table 4-7 Internal components (1 of 6)
25
30
32
34
19
21
23
24
15
16
17
18
Ref
3
4
11
Description
Stopper, inner door, 1
Stopper, inner door, 2
Spring, grounding
Mount, cover arm, front
Arm, front cover, 1
Mount, inner door toggle
Arm, front cover, 2
Mount, stopper arm
Spring, compression
Hinge, front cover, left
Hinge, front cover, center
Hinge, front cover, right
Microswitch
Fan, fuser
Spring, leaf, grounding
Part number
RC2-6719-000CN
RC2-6736-000CN
RC2-7209-000CN
RC2-6735-000CN
RC2-6732-000CN
RC2-6717-000CN
RC2-6733-000CN
RC2-6745-000CN
RU6-2721-000CN
RC2-6713-000CN
RC2-6738-000CN
RC2-6715-000CN
WC4-5251-000CN
RK2-2728-000CN
RC2-7092-000CN
1
1
1
1
1
1
2
1
1
2
1
2
1
1
Qty
1
ENWW Internal components (1 of 6) 265
Internal components (2 of 6)
Figure 4-4
Internal components (2 of 6)
Paper delivery assembly
*A01
1
*A01
2
3
4
*A01
5
6
8
(J109F)
*A02
7
*A01
*A01
(J131A)
(J553BD)
(J522BD)
9
(J526BL)
14
10
13
(J554L)
11
10
12
18
15
16
17
*A01
Paper pickup assembly
Cassette
266 Chapter 4 Parts and diagrams ENWW
Table 4-8 Internal components (2 of 6)
13
14
15
16
9
10
11
12
17
18
7
8
4
6
1
4
Ref
1
Description
Drive assembly, duplex reverse (duplex model only)
Drive assembly, simplex model
Fuser assembly, 110V (included in service kit)
Fuser assembly, 220V (included in service kit)
Fuser drive assembly
Fuser motor assembly
Gear assembly, fuser
Cable, SV joint, low-voltage power supply
Spring, tension, registration sensor
Support, frame, rear
Registration sensor assembly
Support, frame, front
Separation roller assembly (included in service kit)
Connector, snap tight, black
Guide, paper feed
Sensor, cassette last paper presence
Cover, connector, lower
Part number
RM1-6167-000CN
RM1-6121-000CN
CE710-69001
CD710-69002
RM1-6076-000CN
RM1-6075-000CN
RM1-7914-000CN
RM1-6868-000CN
RU6-2710-000CN
RC2-7197-000CN
RM1-6002-000CN
RC2-7196-000CN
CE710-69007
VS1-7207-019CN
RC2-7297-000CN
RM1-6164-000CN
RC2-6642-000CN
1
1
1
1
1
1
1
1
1
2
1
1
1
1
1
1
Qty
1
ENWW Internal components (2 of 6) 267
Internal components (3 of 6)
Figure 4-5
Internal components (3 of 6)
1
2
3
*A05
4
*A01
See PCA diagram
*A03
5
*A02
*A06
*A06
6
See PCA diagram
(J1003C)
(J538BD)
(J535BD)
*A01
See PCA diagram
8
9
40
39
38
37
34
33
23
24
25
26
*A01
13
12
11
10
16
15
14
17
18
19
20
*A01
5
*A01
DUPLEX MODEL
22
21
27
28
*A01
32
*A01
20
SIMPLEX MODEL
7
31
30
29
*A01
35
30
31
*A04
36
Right door assembly
268 Chapter 4 Parts and diagrams ENWW
ENWW
Table 4-9 Internal components (3 of 6)
36
37
38
39
40
31
32
33
35
27
28
29
30
22
23
25
26
16
18
19
21
12
13
14
15
6
7
9
10
5
5
Ref
4
Description
Motor, main drive assembly
Motor, drive, simplex model
Motor, duplex drive (duplex model only)
Cable, feed joint, environment sensor
Spring, grounding, second-transfer high-voltage PCA
Cap, T2 contact, second-transfer high-voltage PCA
Spring, contact, second-transfer high-voltage PCA
Spring, grounding, second-transfer high-voltage PCA
Link, ITB coupling release
Spring, tension, duplex model
Hook, duplexing spring (duplex model only)
Gear, 25T, duplex model
Gear, 25T, duplex model
Gear, 74T, duplex model
Gear, 18T/29T, simplex model
Cover, gear, simplex model
Sensor, right door
Arm, ITB coupling release
Rail, door link, rear lower
Spring, tension, rear
Plate, right door link, rear
Plate, right door link, fixed, rear
Shaft, right door link
Lock, door link, right
Link, right door, 2 rear
Link, right door, 2 front
Plate, right door link, fixed, front
Hinge, right door, front
Plate, right door link, front
Spring, tension, front
Rail, door link, front lower
Support, developing coupling
RC3-0688-000CN
WG8-5696-000CN
RC2-6824-000CN
RC2-6635-000CN
RU6-2744-000CN
RC2-7273-000CN
RL1-2282-000CN
RU5-4979-000CN
RC2-7234-000CN
RC2-7236-000CN
RC2-7233-000CN
RL1-2281-000CN
RC2-7094-000CN
RC2-7272-000CN
RU6-2727-000CN
RC2-6634-000CN
RC2-6811-000CN
Part number
RM1-6089-000CN
RK2-0997-000CN
RK2-0997-000CN
RM1-6847-000CN
RU6-2772-000CN
RC2-6691-000CN
RU6-2771-000CN
RC2-6700-000CN
RC2-6823-000CN
RU6-2671-000CN
RC2-6932-000CN
RU6-0771-000CN
RU6-0772-000CN
RU6-0773-000CN
RU6-0775-000CN
1
1
1
1
4
1
1
2
1
1
2
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
2
Qty
3
Internal components (3 of 6) 269
Internal components (4 of 6)
Figure 4-6
Internal components (4 of 6)
37
1
(J831)
(J832) (J61)
(J62)
36
2
12
11
35
34
*A01
10
*A01
3
9
8
7
6
5
*A03
*A01
33
14
13
15
32
16
17
18
*A01
19
4
31
(J106)
22
21
23
20
30
29
27
26
*A02
25
24
*A02
28
270 Chapter 4 Parts and diagrams ENWW
Table 4-10 Internal components (4 of 6)
33
34
37
16
28
29
32
7
8
11
12
4
6
Ref
3
Description
Toner collection unit (included in the service kit)
Arm, waste toner, left
Plate, arm reinforcement
Arm, waste toner, right
Spring, tension
Shutter, exhaust
Spring, compression
Gear, link worm
ITB assembly (included in the service kit)
Fan, power supply
Laser scanner assembly
Seal, toner supporter guide 1
Toner feed assembly
Cable assembly, flat-flexible
Part number
CE710-69005
RC2-7035-000CN
RC2-9649-000CN
RC2-7036-000CN
RU6-2831-000CN
RC2-7010-000CN
RU6-2683-000CN
RU6-0795-000CN
CE710-69003
RK2-2276-000CN
RM1-6122-000CN
RC2-7018-000CN
RM1-6040-000CN
RM1-6804-000CN
1
1
1
1
1
1
1
1
1
1
1
1
1
Qty
1
ENWW Internal components (4 of 6) 271
Internal components (5 of 6)
Figure 4-7
Internal components (5 of 6)
(J25)
(J63)
18
(J741D) (J304XC)
(J21)
(J192)
(J105)
(J304)
(J303)
(J301)
(J733DB)
(J733DA)
(J707F)
16
(J711F)
17
2
2
(J1108)
(J108)
(J203)
15
5
(J109F)
6
(J110F)
14
7
4
3
*A01
13
1
3
(J305C)
(J302C)
(J302XC)
(SW3C)
(SW4C)
12
11
(J710CM)
See PCA diagram
*A01
10
9
*A01
See PCA diagram
8
(J557D)
(J558D)
(J559D)
(J560D)
272 Chapter 4 Parts and diagrams ENWW
Table 4-11 Internal components (5 of 6)
12
15
16
17
18
3
7
Ref
2
Description
Spring, contact
Spring, contact
Spring, rod
Cable, switch
Cable, low-voltage AC joint
Cable, low voltage power supply
Cable, low-voltage power supply, test
Cable, left, high-voltage power supply to low-voltage power supply
Part number
RU6-2767-000CN
RU6-2768-000CN
RC2-6611-000CN
RM1-6831-000CN
RM1-6811-000CN
RM1-6807-000CN
RM1-6813-000CN
RM1-6835-000CN
1
1
1
1
1
2
1
Qty
2
ENWW Internal components (5 of 6) 273
Internal components (6 of 6)
Figure 4-8
Internal components (6 of 6)
4
(J301)
3
2
1
5
A
(J51C)
*A02
See PCA diagram
(J1001A)
(J101)
(J557H)
(J716H)
(J717H)
(J558H)
(J559H)
(J560H)
(J718H)
(J116)
8
(J72)
7
*A01
*A05
6
11
10
See PCA diagram
*A05
*A05
*A05
9
12
13
*A04
16
15
13
*A04
*A03
14
*A05
16
A
274 Chapter 4 Parts and diagrams ENWW
Table 4-12 Internal components (6 of 6)
8
9
12
13
5
7
Ref
4
Description
Cable, flat flexible, 3
Spacer, DC controller PCA
Cable, primary transfer
Cable, rear
Formatter case
Connector, 8-pin, paper-pickup
Plate, box pillar
Part number
RK2-2969-000CN
VT2-5176-004CN
RM1-6822-000CN
RM1-6863-000CN
RM1-6066-000CN
VS1-7514-008CN
RC2-6673-000CN
1
2
1
1
5
1
Qty
1
ENWW Internal components (6 of 6) 275
Cassette
Figure 4-9
Cassette
A
276 Chapter 4 Parts and diagrams ENWW
Table 4-13 Cassette
Ref
A
Description
Cassette
Part number
RM1-7138-000CN
Qty
1
ENWW Cassette 277
Paper pickup assembly
Figure 4-10
Paper pickup assembly
A
*A01
1
278 Chapter 4 Parts and diagrams ENWW
Table 4-14 Paper pickup assembly
A
1
Ref
A
Description
Paper pickup assembly (simplex model)
Paper pickup assembly (duplex model)
Paper pickup roller assembly (included in service kit)
Part number
RM1-6106-000CN
RM1-6105-000CN
CE710-69007
1
1
Qty
1
ENWW Paper pickup assembly 279
Paper delivery assembly
Figure 4-11
Paper delivery assembly
A
280 Chapter 4 Parts and diagrams ENWW
Table 4-15 Paper delivery assembly
Ref
A
Description
Paper delivery assembly
Part number
RM1-6165-000CN
Qty
1
ENWW Paper delivery assembly 281
Printed circuit assemblies
Figure 4-12
PCAs
1
1
1
2
3
4
5
9
8
7
1
6
282 Chapter 4 Parts and diagrams ENWW
Table 4-16 PCAs
4
5
3
4
2
3
Ref
1
8
9
6
7
9
Description
Waste toner detection PCA
Primary transfer high-voltage PCA
Driver PCA (duplex model)
Driver PCA (simplex model)
DC Controller PCA (duplex model)
DC Controller PCA (simplex model)
Secondary transfer high-voltage PCA
Imaging high-voltage PCA
Environment sensor PCA
Power switch PCA
Low-voltage power supply PCA (110V)
Low-voltage power supply PCA (220V)
Formatter PCA (not illustrated)
Part number
RM1-6779-000CN
RM1-6801-000CN
RM1-6743-000CN
RM1-6783-000CN
RM1-6639-000CN
RM1-6796-000CN
RM1-6802-000CN
RM1-6800-000CN
RK2-2884-000CN
RM1-6761-000CN
RM1-6755-000CN
RM1-6756-000CN
CE490-67901
1
1
1
1
1
1
1
1
1
1
1
1
Qty
4
ENWW Printed circuit assemblies 283
Paper feeder external components
Figure 4-13
Paper feeder external components
1
5
6
6
*A04
*A03
4
*A03
10
*A04
*A02
2
*A04
7
*A07 *A04
9
3
*A01
8
*A04
*A06
*A05
284 Chapter 4 Parts and diagrams ENWW
Table 4-17 Paper feeder external components
6
7
4
5
2
3
Ref
1
8
9
10
Description
Handle, lock, rear (paper feeder)
Cover, right front (paper feeder)
Link, right door, lower (paper feeder)
Cover, rear (paper feeder)
Cover, left (paper feeder)
Cover, handle, lower (paper feeder)
Link, right door, upper (paper feeder)
Right door assembly (paper feeder)
Cover, right lower assembly (paper feeder)
Cover, upper front assembly (paper feeder)
Part number
RC2-9303-000CN
RC2-9320-000CN
RC2-9327-000CN
RC2-9330-000CN
RC2-9331-000CN
RC2-9332-000CN
RC2-9335-000CN
RM1-6946-000CN
RM1-6948-000CN
RM1-6949-000CN
2
1
1
1
1
1
Qty
1
1
1
1
ENWW Paper feeder external components 285
Paper feeder internal components
Figure 4-14
Paper feeder internal components
*A26 *A27
(J2004) (J2003)
(J2005)
*A28
(J704) (J702D)
(J703D) (J701D) (J705)
(J733LA) (J733LB)
*A29
(J2001)
(J2002)
*A30
(J734DA)
(J734DB)
6
3 *A07
*A04
*A06
*A23
*A06
*A21
*A22
*A25
*A15
*A18
*A06
*A24
*A11
*A33
*A31
*A06
*A16
*A10
*A06
*A20
*A12
*A14
*A19
*A32
*A06
*A13
*A10
*A06
*A03
*A01
*A02
*A05
*A17
*A06
*A04
1
*A09
*A19 *A08
*A19
(SW1)
(J705)
*A24
*A11
7
8
8
(M1)
(J704)
2
*A06
5
*A31
*A06
*A06
4
9
286 Chapter 4 Parts and diagrams ENWW
Table 4-18 Paper feeder internal components
6
7
4
5
8
9
2
3
Ref
1
Description
Switch, bottom (paper feeder)
Motor, pickup (paper feeder)
Lifter drive assembly (paper feeder)
Cassette (paper feeder)
Paper pickup assembly (paper feeder)
Paper feeder driver PCA
Roller, pickup, paper feeder (included in service kit)
Roller, feed, paper feeder (included in service kit)
Label, cassette number
Part number
WC2-5512-000CN
RK2-1331-000CN
RM1-3819-000CN
RM1-6942-000CN
RM1-6944-000CN
RM1-6987-000CN
CE710-69008
CE710-69008
RC2-9363-000CN
1
1
1
1
2
1
1
1
Qty
1
ENWW Paper feeder internal components 287
Paper feeder PCA
Figure 4-15
Paper feeder PCA
1
288 Chapter 4 Parts and diagrams ENWW
Table 4-19 Paper feeder PCA
Ref
1
Description
Paper feeder driver PCA
Part number
RM1-6987-000CN
Qty
1
ENWW Paper feeder PCA 289
Alphabetical parts list
Table 4-20 Alphabetical parts list
Description
Arm, front cover, 1
Arm, front cover, 2
Arm, ITB coupling release
Arm, waste toner, left
Arm, waste toner, right
Cable assembly, flat-flexible
Cable, feed joint, environment sensor
Cable, flat flexible, 3
Cable, left, high-voltage power supply to low-voltage power supply
Cable, low voltage power supply
Cable, low-voltage AC joint
Cable, low-voltage power supply, test
Cable, primary transfer
Cable, rear
Cable, SV joint, low-voltage power supply
Cable, switch
Cap, T2 contact, second-transfer high-voltage PCA
Cassette
Cassette (paper feeder)
Connector, 8-pin, paper-pickup
Connector, snap tight, black
RM1-6835-000CN
RM1-6807-000CN
RM1-6811-000CN
RM1-6813-000CN
RM1-6822-000CN
RM1-6863-000CN
RM1-6868-000CN
RM1-6831-000CN
RC2-6691-000CN
RM1-7138-000CN
RM1-6942-000CN
VS1-7514-008CN
VS1-7207-019CN
Part number
RC2-6732-000CN
RC2-6733-000CN
RC2-6824-000CN
RC2-7035-000CN
RC2-7036-000CN
RM1-6804-000CN
RM1-6847-000CN
RK2-2969-000CN
Table and page
Internal components (1 of 6) on page 265
Internal components (1 of 6) on page 265
Internal components (3 of 6) on page 269
Internal components (4 of 6) on page 271
Internal components (4 of 6) on page 271
Internal components (4 of 6) on page 271
Internal components (3 of 6) on page 269
Internal components (6 of 6) on page 275
Internal components (5 of 6) on page 273
Internal components (5 of 6) on page 273
Internal components (5 of 6) on page 273
Internal components (5 of 6) on page 273
Internal components (6 of 6) on page 275
Internal components (6 of 6) on page 275
Internal components (2 of 6) on page 267
Internal components (5 of 6) on page 273
Internal components (3 of 6) on page 269
Paper feeder internal components on page 287
Internal components (6 of 6) on page 275
Internal components (2 of 6) on page 267
290 Chapter 4 Parts and diagrams ENWW
ENWW
Table 4-20 Alphabetical parts list (continued)
Description
Cover, connector, lower
Cover, DIMM
Cover, front assembly
Cover, gear, simplex model
Cover, handle, lower (paper feeder)
Cover, handle, lower-left
Cover, handle, lower-right, front
Cover, handle, lower-right, rear
Cover, left (paper feeder)
Cover, left assembly
Cover, rear
Cover, rear (paper feeder)
Cover, right front (paper feeder)
Cover, right front assembly
Cover, right lower assembly (paper feeder)
Cover, right rear
Cover, top
Cover, upper front assembly (paper feeder)
DC Controller PCA (duplex model)
DC Controller PCA (simplex model)
Door, right upper
Door, toner collection unit access
Drive assembly, duplex reverse (duplex model only)
Part number
RC2-6642-000CN
RC2-9033-000CN
RM1-7133-000CN
RC3-0688-000CN
RC2-9332-000CN
RC2-6625-000CN
RC2-6627-000CN
RC2-6626-000CN
RC2-9331-000CN
RM1-7143-000CN
RM1-7146-000CN
RC2-9330-000CN
RC2-9320-000CN
RM1-7145-000CN
RM1-6948-000CN
RM1-7142-000CN
RM1-7149-000CN
RM1-6949-000CN
RM1-6639-000CN
RM1-6796-000CN
RC2-7091-000CN
RC2-7034-000CN
RM1-6167-000CN
Table and page
Internal components (2 of 6) on page 267
External covers, panels, and doors on page 261
External covers, panels, and doors on page 261
Internal components (3 of 6) on page 269
Paper feeder external components on page 285
External covers, panels, and doors on page 261
External covers, panels, and doors on page 261
External covers, panels, and doors on page 261
Paper feeder external components on page 285
External covers, panels, and doors on page 261
External covers, panels, and doors on page 261
Paper feeder external components on page 285
Paper feeder external components on page 285
External covers, panels, and doors on page 261
Paper feeder external components on page 285
External covers, panels, and doors on page 261
External covers, panels, and doors on page 261
Paper feeder external components on page 285
Right door assembly on page 263
External covers, panels, and doors on page 261
Internal components (2 of 6) on page 267
Alphabetical parts list 291
Table 4-20 Alphabetical parts list (continued)
Description
Drive assembly, simplex model
Driver PCA (duplex model)
Driver PCA (simplex model)
Environment sensor PCA
Fan, fuser
Fan, power supply
Formatter case
Formatter PCA (not illustrated)
Fuser assembly, 110V (included in service kit)
Fuser assembly, 220V (included in service kit)
Fuser drive assembly
Fuser motor assembly
Gear assembly, fuser
Gear, 18T/29T, simplex model
Gear, 25T, duplex model
Gear, 25T, duplex model
Gear, 74T, duplex model
Gear, link worm
Guide, paper feed
Handle, lock, rear (paper feeder)
Hinge, front cover, center
Hinge, front cover, left
Hinge, front cover, right
Part number
RM1-6121-000CN
RM1-6743-000CN
RM1-6783-000CN
RK2-2884-000CN
RK2-2728-000CN
RK2-2276-000CN
RM1-6066-000CN
CE490-67901
CE710-69001
CD710-69002
RM1-6076-000CN
RM1-6075-000CN
RM1-7914-000CN
RU6-0775-000CN
RU6-0771-000CN
RU6-0772-000CN
RU6-0773-000CN
RU6-0795-000CN
RC2-7297-000CN
RC2-9303-000CN
RC2-6738-000CN
RC2-6713-000CN
RC2-6715-000CN
Table and page
Internal components (2 of 6) on page 267
Internal components (1 of 6) on page 265
Internal components (4 of 6) on page 271
Internal components (6 of 6) on page 275
Internal components (2 of 6) on page 267
Internal components (2 of 6) on page 267
Internal components (2 of 6) on page 267
Internal components (2 of 6) on page 267
Internal components (2 of 6) on page 267
Internal components (3 of 6) on page 269
Internal components (3 of 6) on page 269
Internal components (3 of 6) on page 269
Internal components (3 of 6) on page 269
Internal components (4 of 6) on page 271
Internal components (2 of 6) on page 267
Paper feeder external components on page 285
Internal components (1 of 6) on page 265
Internal components (1 of 6) on page 265
Internal components (1 of 6) on page 265
292 Chapter 4 Parts and diagrams ENWW
ENWW
Table 4-20 Alphabetical parts list (continued)
Description
Hinge, right door, front
Hook, duplexing spring (duplex model only)
Imaging high-voltage PCA
ITB assembly (included in the service kit)
Label, cassette number
Laser scanner assembly
Lifter drive assembly (paper feeder)
Lifter plate assembly, Tray 1
Link, ITB coupling release
Link, right door, 2 front
Link, right door, 2 rear
Link, right door, lower (paper feeder)
Link, right door, upper (paper feeder)
Lock, door link, right
Low-voltage power supply PCA (110V)
Low-voltage power supply PCA (220V)
Microswitch
Motor, drive, simplex model
Motor, duplex drive (duplex model only)
Motor, main drive assembly
Motor, pickup (paper feeder)
Mount, cover arm, front
Mount, inner door toggle
Part number
RC2-7094-000CN
RC2-6932-000CN
RM1-6800-000CN
CE710-69003
RC2-9363-000CN
RM1-6122-000CN
RM1-3819-000CN
RM1-6043-000CN
RC2-6823-000CN
RC2-7233-000CN
RC2-7236-000CN
RC2-9327-000CN
RC2-9335-000CN
RC2-7234-000CN
RM1-6755-000CN
RM1-6756-000CN
WC4-5251-000CN
RK2-0997-000CN
RK2-0997-000CN
RM1-6089-000CN
RK2-1331-000CN
RC2-6735-000CN
RC2-6717-000CN
Table and page
Internal components (3 of 6) on page 269
Internal components (3 of 6) on page 269
Internal components (4 of 6) on page 271
Paper feeder internal components on page 287
Internal components (4 of 6) on page 271
Paper feeder internal components on page 287
Right door assembly on page 263
Internal components (3 of 6) on page 269
Internal components (3 of 6) on page 269
Internal components (3 of 6) on page 269
Paper feeder external components on page 285
Paper feeder external components on page 285
Internal components (3 of 6) on page 269
Internal components (1 of 6) on page 265
Internal components (3 of 6) on page 269
Internal components (3 of 6) on page 269
Internal components (3 of 6) on page 269
Paper feeder internal components on page 287
Internal components (1 of 6) on page 265
Internal components (1 of 6) on page 265
Alphabetical parts list 293
Table 4-20 Alphabetical parts list (continued)
Description
Mount, stopper arm
Paper delivery assembly
Paper feeder driver PCA
Paper feeder driver PCA
Paper pickup assembly (duplex model)
Paper pickup assembly (paper feeder)
Paper pickup assembly (simplex model)
Paper pickup roller assembly (included in service kit)
Plate, arm reinforcement
Plate, box pillar
Plate, right door link, fixed, front
Plate, right door link, fixed, rear
Plate, right door link, front
Plate, right door link, rear
Power switch PCA
Primary transfer high-voltage PCA
Rail, door link, front lower
Rail, door link, rear lower
Registration sensor assembly
Right door assembly (paper feeder)
Right door assembly, duplex model
Right door assembly, simplex model
Roller, feed, paper feeder (included in service kit)
294 Chapter 4 Parts and diagrams
RC2-9649-000CN
RC2-6673-000CN
RL1-2281-000CN
RL1-2282-000CN
RC2-7272-000CN
RC2-7273-000CN
RM1-6761-000CN
RM1-6801-000CN
RC2-6634-000CN
RC2-6635-000CN
RM1-6002-000CN
RM1-6946-000CN
RM1-6104-000CN
RM1-6139-000CN
CE710-69008
Part number
RC2-6745-000CN
RM1-6165-000CN
RM1-6987-000CN
RM1-6987-000CN
RM1-6105-000CN
RM1-6944-000CN
RM1-6106-000CN
CE710-69007
Table and page
Internal components (1 of 6) on page 265
Paper delivery assembly on page 281
Paper feeder internal components on page 287
Paper pickup assembly on page 279
Paper feeder internal components on page 287
Paper pickup assembly on page 279
Paper pickup assembly on page 279
Internal components (4 of 6) on page 271
Internal components (6 of 6) on page 275
Internal components (3 of 6) on page 269
Internal components (3 of 6) on page 269
Internal components (3 of 6) on page 269
Internal components (3 of 6) on page 269
Internal components (3 of 6) on page 269
Internal components (3 of 6) on page 269
Internal components (2 of 6) on page 267
Paper feeder external components on page 285
Right door assembly on page 263
Right door assembly on page 263
Paper feeder internal components on page 287
ENWW
ENWW
Table 4-20 Alphabetical parts list (continued)
Description
Roller, paper pickup, Tray 1 (included in the service kit)
Roller, pickup, paper feeder (included in service kit)
Roller, secondary transfer, T2 (included in the service kit)
Seal, toner supporter guide 1
Secondary transfer high-voltage PCA
Sensor, cassette last paper presence
Sensor, right door
Separation pad, Tray 1 (included in the service kit)
Separation roller assembly (included in service kit)
Shaft, right door link
Shutter, exhaust
Spacer, DC controller PCA
Spring, compression
Spring, compression
Spring, contact
Spring, contact
Spring, contact, second-transfer high-voltage PCA
Spring, grounding
Spring, grounding, second-transfer high-voltage PCA
Spring, grounding, second-transfer high-voltage PCA
Spring, leaf, grounding
Spring, rod
Part number
CE710-69006
CE710-69008
CE710-69004
RC2-7018-000CN
RM1-6802-000CN
RM1-6164-000CN
WG8-5696-000CN
CE710-69006
CE710-69007
RU5-4979-000CN
RC2-7010-000CN
VT2-5176-004CN
RU6-2721-000CN
RU6-2683-000CN
RU6-2767-000CN
RU6-2768-000CN
RU6-2771-000CN
RC2-7209-000CN
RU6-2772-000CN
RC2-6700-000CN
RC2-7092-000CN
RC2-6611-000CN
Table and page
Right door assembly on page 263
Paper feeder internal components on page 287
Right door assembly on page 263
Internal components (4 of 6) on page 271
Internal components (2 of 6) on page 267
Internal components (3 of 6) on page 269
Right door assembly on page 263
Internal components (2 of 6) on page 267
Internal components (3 of 6) on page 269
Internal components (4 of 6) on page 271
Internal components (6 of 6) on page 275
Internal components (1 of 6) on page 265
Internal components (4 of 6) on page 271
Internal components (5 of 6) on page 273
Internal components (5 of 6) on page 273
Internal components (3 of 6) on page 269
Internal components (1 of 6) on page 265
Internal components (3 of 6) on page 269
Internal components (3 of 6) on page 269
Internal components (1 of 6) on page 265
Internal components (5 of 6) on page 273
Alphabetical parts list 295
Table 4-20 Alphabetical parts list (continued)
Description
Spring, tension
Spring, tension, duplex model
Spring, tension, front
Spring, tension, rear
Spring, tension, registration sensor
Stopper, inner door, 1
Stopper, inner door, 2
Support, developing coupling
Support, frame, front
Support, frame, rear
Switch, bottom (paper feeder)
Toner collection unit (included in the service kit)
Toner feed assembly
Tray 1 (MP tray) assembly
Waste toner detection PCA
Part number
RU6-2831-000CN
RU6-2671-000CN
RU6-2727-000CN
RU6-2744-000CN
RU6-2710-000CN
RC2-6719-000CN
RC2-6736-000CN
RC2-6811-000CN
RC2-7196-000CN
RC2-7197-000CN
WC2-5512-000CN
CE710-69005
RM1-6040-000CN
RM1-6045-000CN
RM1-6779-000CN
Table and page
Internal components (4 of 6) on page 271
Internal components (3 of 6) on page 269
Internal components (3 of 6) on page 269
Internal components (3 of 6) on page 269
Internal components (2 of 6) on page 267
Internal components (1 of 6) on page 265
Internal components (1 of 6) on page 265
Internal components (3 of 6) on page 269
Internal components (2 of 6) on page 267
Internal components (2 of 6) on page 267
Paper feeder internal components on page 287
Internal components (4 of 6) on page 271
Internal components (4 of 6) on page 271
Right door assembly on page 263
296 Chapter 4 Parts and diagrams ENWW
Numerical parts list
Table 4-21 Numerical parts list
Part number Description
CD710-69002 Fuser assembly, 220V (included in service kit)
RC2-6611-000CN
RC2-6625-000CN
RC2-6626-000CN
RC2-6627-000CN
RC2-6634-000CN
RC2-6635-000CN
RC2-6642-000CN
RC2-6673-000CN
RC2-6691-000CN
CE490-67901
CE710-69001
CE710-69003
CE710-69004
CE710-69005
CE710-69006
CE710-69006
CE710-69007
CE710-69007
CE710-69008
CE710-69008
Formatter PCA (not illustrated)
Fuser assembly, 110V (included in service kit)
ITB assembly (included in the service kit)
Roller, secondary transfer, T2 (included in the service kit)
Toner collection unit (included in the service kit)
Roller, paper pickup, Tray 1 (included in the service kit)
Separation pad, Tray 1 (included in the service kit)
Separation roller assembly (included in service kit)
Paper pickup roller assembly (included in service kit)
Roller, pickup, paper feeder (included in service kit)
Roller, feed, paper feeder (included in service kit)
Spring, rod
Cover, handle, lower-left
Cover, handle, lower-right, rear
Cover, handle, lower-right, front
Rail, door link, front lower
Rail, door link, rear lower
Cover, connector, lower
Plate, box pillar
Cap, T2 contact, second-transfer high-voltage PCA
Table and page
Internal components (2 of 6) on page 267
Internal components (2 of 6) on page 267
Internal components (4 of 6) on page 271
Right door assembly on page 263
Internal components (4 of 6) on page 271
Right door assembly on page 263
Right door assembly on page 263
Internal components (2 of 6) on page 267
Paper pickup assembly on page 279
Paper feeder internal components on page 287
Paper feeder internal components on page 287
Internal components (5 of 6) on page 273
External covers, panels, and doors on page 261
External covers, panels, and doors on page 261
External covers, panels, and doors on page 261
Internal components (3 of 6) on page 269
Internal components (3 of 6) on page 269
Internal components (2 of 6) on page 267
Internal components (6 of 6) on page 275
Internal components (3 of 6) on page 269
ENWW Numerical parts list 297
Table 4-21 Numerical parts list (continued)
Part number Description
RC2-6700-000CN Spring, grounding, second-transfer high-voltage PCA
RC2-6713-000CN
RC2-6715-000CN
RC2-6717-000CN
RC2-6719-000CN
RC2-6732-000CN
RC2-6733-000CN
RC2-6735-000CN
RC2-6736-000CN
RC2-6738-000CN
RC2-6745-000CN
RC2-6811-000CN
RC2-6823-000CN
RC2-6824-000CN
RC2-6932-000CN
RC2-7010-000CN
RC2-7018-000CN
RC2-7034-000CN
RC2-7035-000CN
RC2-7036-000CN
RC2-7091-000CN
RC2-7092-000CN
Hinge, front cover, left
Hinge, front cover, right
Mount, inner door toggle
Stopper, inner door, 1
Arm, front cover, 1
Arm, front cover, 2
Mount, cover arm, front
Stopper, inner door, 2
Hinge, front cover, center
Mount, stopper arm
Support, developing coupling
Link, ITB coupling release
Arm, ITB coupling release
Hook, duplexing spring (duplex model only)
Shutter, exhaust
Seal, toner supporter guide 1
Door, toner collection unit access
Arm, waste toner, left
Arm, waste toner, right
Door, right upper
Spring, leaf, grounding
298 Chapter 4 Parts and diagrams
Table and page
Internal components (3 of 6) on page 269
Internal components (1 of 6) on page 265
Internal components (1 of 6) on page 265
Internal components (1 of 6) on page 265
Internal components (1 of 6) on page 265
Internal components (1 of 6) on page 265
Internal components (1 of 6) on page 265
Internal components (1 of 6) on page 265
Internal components (1 of 6) on page 265
Internal components (1 of 6) on page 265
Internal components (1 of 6) on page 265
Internal components (3 of 6) on page 269
Internal components (3 of 6) on page 269
Internal components (3 of 6) on page 269
Internal components (3 of 6) on page 269
Internal components (4 of 6) on page 271
Internal components (4 of 6) on page 271
External covers, panels, and doors on page 261
Internal components (4 of 6) on page 271
Internal components (4 of 6) on page 271
Right door assembly on page 263
Internal components (1 of 6) on page 265
ENWW
ENWW
Table 4-21 Numerical parts list (continued)
Part number Description
RC2-7094-000CN Hinge, right door, front
RC2-7196-000CN
RC2-7197-000CN
RC2-7209-000CN
RC2-7233-000CN
RC2-7234-000CN
RC2-7236-000CN
RC2-7272-000CN
RC2-7273-000CN
RC2-7297-000CN
RC2-9033-000CN
RC2-9303-000CN
RC2-9320-000CN
RC2-9327-000CN
RC2-9330-000CN
RC2-9331-000CN
RC2-9332-000CN
RC2-9335-000CN
RC2-9363-000CN
RC2-9649-000CN
RC3-0688-000CN
RK2-0997-000CN
Support, frame, front
Support, frame, rear
Spring, grounding
Link, right door, 2 front
Lock, door link, right
Link, right door, 2 rear
Plate, right door link, front
Plate, right door link, rear
Guide, paper feed
Cover, DIMM
Handle, lock, rear (paper feeder)
Cover, right front (paper feeder)
Link, right door, lower (paper feeder)
Cover, rear (paper feeder)
Cover, left (paper feeder)
Cover, handle, lower (paper feeder)
Link, right door, upper (paper feeder)
Label, cassette number
Plate, arm reinforcement
Cover, gear, simplex model
Motor, drive, simplex model
Table and page
Internal components (3 of 6) on page 269
Internal components (2 of 6) on page 267
Internal components (2 of 6) on page 267
Internal components (1 of 6) on page 265
Internal components (3 of 6) on page 269
Internal components (3 of 6) on page 269
Internal components (3 of 6) on page 269
Internal components (3 of 6) on page 269
Internal components (3 of 6) on page 269
Internal components (2 of 6) on page 267
External covers, panels, and doors on page 261
Paper feeder external components on page 285
Paper feeder external components on page 285
Paper feeder external components on page 285
Paper feeder external components on page 285
Paper feeder external components on page 285
Paper feeder external components on page 285
Paper feeder external components on page 285
Paper feeder internal components on page 287
Internal components (4 of 6) on page 271
Internal components (3 of 6) on page 269
Internal components (3 of 6) on page 269
Numerical parts list 299
Table 4-21 Numerical parts list (continued)
Part number Description
RK2-0997-000CN Motor, duplex drive (duplex model only)
RM1-6045-000CN
RM1-6066-000CN
RM1-6075-000CN
RM1-6076-000CN
RM1-6089-000CN
RM1-6104-000CN
RM1-6105-000CN
RM1-6106-000CN
RM1-6121-000CN
RM1-6122-000CN
RK2-1331-000CN
RK2-2276-000CN
RK2-2728-000CN
RK2-2884-000CN
RK2-2969-000CN
RL1-2281-000CN
RL1-2282-000CN
RM1-3819-000CN
RM1-6002-000CN
RM1-6040-000CN
RM1-6043-000CN
Motor, pickup (paper feeder)
Fan, power supply
Fan, fuser
Environment sensor PCA
Cable, flat flexible, 3
Plate, right door link, fixed, front
Plate, right door link, fixed, rear
Lifter drive assembly (paper feeder)
Registration sensor assembly
Toner feed assembly
Lifter plate assembly, Tray 1
Tray 1 (MP tray) assembly
Formatter case
Fuser motor assembly
Fuser drive assembly
Motor, main drive assembly
Right door assembly, duplex model
Paper pickup assembly (duplex model)
Paper pickup assembly (simplex model)
Drive assembly, simplex model
Laser scanner assembly
300 Chapter 4 Parts and diagrams
Table and page
Internal components (3 of 6) on page 269
Paper feeder internal components on page 287
Internal components (4 of 6) on page 271
Internal components (1 of 6) on page 265
Internal components (6 of 6) on page 275
Internal components (3 of 6) on page 269
Internal components (3 of 6) on page 269
Paper feeder internal components on page 287
Internal components (2 of 6) on page 267
Internal components (4 of 6) on page 271
Right door assembly on page 263
Right door assembly on page 263
Internal components (6 of 6) on page 275
Internal components (2 of 6) on page 267
Internal components (2 of 6) on page 267
Internal components (3 of 6) on page 269
Right door assembly on page 263
Paper pickup assembly on page 279
Paper pickup assembly on page 279
Internal components (2 of 6) on page 267
Internal components (4 of 6) on page 271
ENWW
ENWW
Table 4-21 Numerical parts list (continued)
Part number Description
RM1-6139-000CN Right door assembly, simplex model
RM1-6164-000CN
RM1-6165-000CN
RM1-6167-000CN
RM1-6639-000CN
RM1-6743-000CN
RM1-6755-000CN
RM1-6756-000CN
RM1-6761-000CN
RM1-6779-000CN
RM1-6783-000CN
RM1-6796-000CN
RM1-6800-000CN
RM1-6801-000CN
RM1-6802-000CN
RM1-6804-000CN
RM1-6807-000CN
RM1-6811-000CN
RM1-6813-000CN
RM1-6822-000CN
RM1-6831-000CN
RM1-6835-000CN
RM1-6847-000CN
RM1-6863-000CN
RM1-6868-000CN
RM1-6942-000CN
Sensor, cassette last paper presence
Paper delivery assembly
Drive assembly, duplex reverse (duplex model only)
DC Controller PCA (duplex model)
Driver PCA (duplex model)
Low-voltage power supply PCA (110V)
Low-voltage power supply PCA (220V)
Power switch PCA
Waste toner detection PCA
Driver PCA (simplex model)
DC Controller PCA (simplex model)
Imaging high-voltage PCA
Primary transfer high-voltage PCA
Secondary transfer high-voltage PCA
Cable assembly, flat-flexible
Cable, low voltage power supply
Cable, low-voltage AC joint
Cable, low-voltage power supply, test
Cable, primary transfer
Cable, switch
Cable, left, high-voltage power supply to low-voltage power supply
Cable, feed joint, environment sensor
Cable, rear
Cable, SV joint, low-voltage power supply
Cassette (paper feeder)
Table and page
Right door assembly on page 263
Internal components (2 of 6) on page 267
Paper delivery assembly on page 281
Internal components (2 of 6) on page 267
Internal components (4 of 6) on page 271
Internal components (5 of 6) on page 273
Internal components (5 of 6) on page 273
Internal components (5 of 6) on page 273
Internal components (6 of 6) on page 275
Internal components (5 of 6) on page 273
Internal components (5 of 6) on page 273
Internal components (3 of 6) on page 269
Internal components (6 of 6) on page 275
Internal components (2 of 6) on page 267
Paper feeder internal components on page 287
Numerical parts list 301
Table 4-21 Numerical parts list (continued)
Part number Description
RM1-6944-000CN Paper pickup assembly (paper feeder)
RM1-7149-000CN
RM1-7914-000CN
RU5-4979-000CN
RU6-0771-000CN
RU6-0772-000CN
RU6-0773-000CN
RU6-0775-000CN
RU6-0795-000CN
RU6-2671-000CN
RU6-2683-000CN
RM1-6946-000CN
RM1-6948-000CN
RM1-6949-000CN
RM1-6987-000CN
RM1-6987-000CN
RM1-7133-000CN
RM1-7138-000CN
RM1-7142-000CN
RM1-7143-000CN
RM1-7145-000CN
RM1-7146-000CN
Right door assembly (paper feeder)
Cover, right lower assembly (paper feeder)
Cover, upper front assembly (paper feeder)
Paper feeder driver PCA
Paper feeder driver PCA
Cover, front assembly
Cassette
Cover, right rear
Cover, left assembly
Cover, right front assembly
Cover, rear
Cover, top
Gear assembly, fuser
Shaft, right door link
Gear, 25T, duplex model
Gear, 25T, duplex model
Gear, 74T, duplex model
Gear, 18T/29T, simplex model
Gear, link worm
Spring, tension, duplex model
Spring, compression
302 Chapter 4 Parts and diagrams
Table and page
Paper feeder internal components on page 287
Paper feeder external components on page 285
Paper feeder external components on page 285
Paper feeder external components on page 285
Paper feeder internal components on page 287
External covers, panels, and doors on page 261
External covers, panels, and doors on page 261
External covers, panels, and doors on page 261
External covers, panels, and doors on page 261
External covers, panels, and doors on page 261
External covers, panels, and doors on page 261
Internal components (2 of 6) on page 267
Internal components (3 of 6) on page 269
Internal components (3 of 6) on page 269
Internal components (3 of 6) on page 269
Internal components (3 of 6) on page 269
Internal components (3 of 6) on page 269
Internal components (4 of 6) on page 271
Internal components (3 of 6) on page 269
Internal components (4 of 6) on page 271
ENWW
ENWW
Table 4-21 Numerical parts list (continued)
Part number Description
RU6-2710-000CN Spring, tension, registration sensor
RU6-2721-000CN
RU6-2727-000CN
RU6-2744-000CN
RU6-2767-000CN
RU6-2768-000CN
RU6-2771-000CN
RU6-2772-000CN
RU6-2831-000CN
VS1-7207-019CN
VS1-7514-008CN
VT2-5176-004CN
WC2-5512-000CN
WC4-5251-000CN
WG8-5696-000CN
Spring, compression
Spring, tension, front
Spring, tension, rear
Spring, contact
Spring, contact
Spring, contact, second-transfer high-voltage PCA
Spring, grounding, second-transfer high-voltage PCA
Spring, tension
Connector, snap tight, black
Connector, 8-pin, paper-pickup
Spacer, DC controller PCA
Switch, bottom (paper feeder)
Microswitch
Sensor, right door
Table and page
Internal components (2 of 6) on page 267
Internal components (1 of 6) on page 265
Internal components (3 of 6) on page 269
Internal components (3 of 6) on page 269
Internal components (5 of 6) on page 273
Internal components (5 of 6) on page 273
Internal components (3 of 6) on page 269
Internal components (3 of 6) on page 269
Internal components (4 of 6) on page 271
Internal components (2 of 6) on page 267
Internal components (6 of 6) on page 275
Internal components (6 of 6) on page 275
Paper feeder internal components on page 287
Internal components (1 of 6) on page 265
Internal components (3 of 6) on page 269
Numerical parts list 303
304 Chapter 4 Parts and diagrams ENWW
A Service and support
●
Hewlett-Packard limited warranty statement
●
HP's Premium Protection Warranty: LaserJet print cartridge limited warranty statement
●
HP Color LaserJet Fuser Kit Limited Warranty Statement
●
●
Customer self-repair warranty service
●
ENWW 305
Hewlett-Packard limited warranty statement
HP PRODUCT
HP Color LaserJet CP5220 Series printers
DURATION OF LIMITED WARRANTY
One-year limited warranty
HP warrants to you, the end-user customer, that HP hardware and accessories will be free from defects in materials and workmanship after the date of purchase, for the period specified above. If HP receives notice of such defects during the warranty period, HP will, at its option, either repair or replace products which prove to be defective. Replacement products may be either new or equivalent in performance to new.
HP warrants to you that HP software will not fail to execute its programming instructions after the date of purchase, for the period specified above, due to defects in material and workmanship when properly installed and used. If HP receives notice of such defects during the warranty period, HP will replace software which does not execute its programming instructions due to such defects.
HP does not warrant that the operation of HP products will be uninterrupted or error free. If HP is unable, within a reasonable time, to repair or replace any product to a condition as warranted, you will be entitled to a refund of the purchase price upon prompt return of the product.
HP products may contain remanufactured parts equivalent to new in performance or may have been subject to incidental use.
Warranty does not apply to defects resulting from (a) improper or inadequate maintenance or calibration,
(b) software, interfacing, parts or supplies not supplied by HP, (c) unauthorized modification or misuse,
(d) operation outside of the published environmental specifications for the product, or (e) improper site preparation or maintenance.
TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTIES ARE EXCLUSIVE AND
NO OTHER WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR
IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF
MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE.
Some countries/regions, states or provinces do not allow limitations on the duration of an implied warranty, so the above limitation or exclusion might not apply to you. This warranty gives you specific legal rights and you might also have other rights that vary from country/region to country/region, state to state, or province to province.
HP's limited warranty is valid in any country/region or locality where HP has a support presence for this product and where HP has marketed this product. The level of warranty service you receive may vary according to local standards. HP will not alter form, fit or function of the product to make it operate in a country/region for which it was never intended to function for legal or regulatory reasons.
TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS WARRANTY STATEMENT
ARE YOUR SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED ABOVE, IN NO EVENT
WILL HP OR ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT, SPECIAL,
INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE,
WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE. Some countries/regions, states or provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT
LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO
THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.
306 Appendix A Service and support ENWW
HP's Premium Protection Warranty: LaserJet print cartridge limited warranty statement
This HP product is warranted to be free from defects in materials and workmanship.
This warranty does not apply to products that (a) have been refilled, refurbished, remanufactured or tampered with in any way, (b) experience problems resulting from misuse, improper storage, or operation outside of the published environmental specifications for the printer product or (c) exhibit wear from ordinary use.
To obtain warranty service, please return the product to place of purchase (with a written description of the problem and print samples) or contact HP customer support. At HP's option, HP will either replace products that prove to be defective or refund your purchase price.
TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTY IS EXCLUSIVE AND NO
OTHER WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR
IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF
MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE.
TO THE EXTENT ALLOWED BY LOCAL LAW, IN NO EVENT WILL HP OR ITS SUPPLIERS BE
LIABLE FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR
DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE.
THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT
LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO
THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.
ENWW HP's Premium Protection Warranty: LaserJet print cartridge limited warranty statement 307
HP Color LaserJet Fuser Kit Limited Warranty Statement
This HP product is warranted to be free from defects in materials and workmanship until the printer provides a low-life indicator on the control panel.
This warranty does not apply to products that (a) have been refurbished, remanufactured or tampered with in any way, (b) experience problems resulting from misuse, improper storage, or operation outside of the published environmental specifications for the printer product or (c) exhibit wear from ordinary use.
To obtain warranty service, please return the product to place of purchase (with a written description of the problem) or contact HP customer support. At HP’s option, HP will either replace products that prove to be defective or refund your purchase price.
TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTY IS EXCLUSIVE AND NO
OTHER WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR
IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF
MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE.
TO THE EXTENT ALLOWED BY LOCAL LAW, IN NO EVENT WILL HP OR ITS SUPPLIERS BE
LIABLE FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR
DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE.
THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT
LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO
THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.
308 Appendix A Service and support ENWW
End User License Agreement
PLEASE READ CAREFULLY BEFORE USING THIS SOFTWARE PRODUCT: This End-User License
Agreement (“EULA”) is a contract between (a) you (either an individual or the entity you represent) and
(b) Hewlett-Packard Company (“HP”) that governs your use of the software product (“Software”). This
EULA does not apply if there is a separate license agreement between you and HP or its suppliers for the Software, including a license agreement in online documentation. The term “Software” may include
(i) associated media, (ii) a user guide and other printed materials, and (iii) “online” or electronic documentation (collectively “User Documentation”).
RIGHTS IN THE SOFTWARE ARE OFFERED ONLY ON THE CONDITION THAT YOU AGREE TO
ALL TERMS AND CONDITIONS OF THIS EULA. BY INSTALLING, COPYING, DOWNLOADING, OR
OTHERWISE USING THE SOFTWARE, YOU AGREE TO BE BOUND BY THIS EULA. IF YOU DO
NOT ACCEPT THIS EULA, DO NOT INSTALL, DOWNLOAD, OR OTHERWISE USE THE
SOFTWARE. IF YOU PURCHASED THE SOFTWARE BUT DO NOT AGREE TO THIS EULA, PLEASE
RETURN THE SOFTWARE TO YOUR PLACE OF PURCHASE WITHIN FOURTEEN DAYS FOR A
REFUND OF THE PURCHASE PRICE; IF THE SOFTWARE IS INSTALLED ON OR MADE
AVAILABLE WITH ANOTHER HP PRODUCT, YOU MAY RETURN THE ENTIRE UNUSED
PRODUCT.
1. THIRD PARTY SOFTWARE. The Software may include, in addition to HP proprietary software
(“HP Software”), software under licenses from third parties (“Third Party Software” and “Third Party
License”). Any Third Party Software is licensed to you subject to the terms and conditions of the corresponding Third Party License. Generally, the Third Party License is located in a file such as license.txt; you should contact HP support if you cannot find any Third Party License. If the Third Party
Licenses include licenses that provide for the availability of source code (such as the GNU General
Public License) and the corresponding source code is not included with the Software, then check the product support pages of HP’s website (hp.com) to learn how to obtain such source code.
2. LICENSE RIGHTS. You will have the following rights provided you comply with all terms and conditions of this EULA: a. Use. HP grants you a license to Use one copy of the HP Software. “Use” means installing, copying, storing, loading, executing, displaying, or otherwise using the HP Software. You may not modify the
HP Software or disable any licensing or control feature of the HP Software. If this Software is provided by HP for Use with an imaging or printing product (for example, if the Software is a printer driver, firmware, or add-on), the HP Software may only be used with such product (“HP Product”). Additional restrictions on Use may appear in the User Documentation. You may not separate component parts of the HP Software for Use. You do not have the right to distribute the HP Software.
b. Copying. Your right to copy means you may make archival or back-up copies of the HP Software, provided each copy contains all the original HP Software’s proprietary notices and is used only for backup purposes.
3. UPGRADES. To Use HP Software provided by HP as an upgrade, update, or supplement (collectively
“Upgrade”), you must first be licensed for the original HP Software identified by HP as eligible for the
Upgrade. To the extent the Upgrade supersedes the original HP Software, you may no longer use such
HP Software. This EULA applies to each Upgrade unless HP provides other terms with the Upgrade. In case of a conflict between this EULA and such other terms, the other terms will prevail.
4. TRANSFER.
a. Third Party Transfer. The initial end user of the HP Software may make a one-time transfer of the
HP Software to another end user. Any transfer will include all component parts, media, User
Documentation, this EULA, and if applicable, the Certificate of Authenticity. The transfer may not be an indirect transfer, such as a consignment. Prior to the transfer, the end user receiving the transferred
ENWW End User License Agreement 309
Software will agree to this EULA. Upon transfer of the HP Software, your license is automatically terminated.
b. Restrictions. You may not rent, lease or lend the HP Software or Use the HP Software for commercial timesharing or bureau use. You may not sublicense, assign or otherwise transfer the HP Software except as expressly provided in this EULA.
5. PROPRIETARY RIGHTS. All intellectual property rights in the Software and User Documentation are owned by HP or its suppliers and are protected by law, including applicable copyright, trade secret, patent, and trademark laws. You will not remove any product identification, copyright notice, or proprietary restriction from the Software.
6. LIMITATION ON REVERSE ENGINEERING. You may not reverse engineer, decompile, or disassemble the HP Software, except and only to the extent that the right to do so is allowed under applicable law.
7. CONSENT TO USE OF DATA. HP and its affiliates may collect and use technical information you provide in relation to (i) your Use of the Software or the HP Product, or (ii) the provision of support services related to the Software or the HP Product. All such information will be subject to HP’s privacy policy. HP will not use such information in a form that personally identifies you except to the extent necessary to enhance your Use or provide support services.
8. LIMITATION OF LIABILITY. Notwithstanding any damages that you might incur, the entire liability of
HP and its suppliers under this EULA and your exclusive remedy under this EULA will be limited to the greater of the amount actually paid by you for the Product or U.S. $5.00. TO THE MAXIMUM EXTENT
PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR
ANY SPECIAL, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES (INCLUDING
DAMAGES FOR LOST PROFITS, LOST DATA, BUSINESS INTERRUPTION, PERSONAL INJURY,
OR LOSS OF PRIVACY) RELATED IN ANY WAY TO THE USE OF OR INABILITY TO USE THE
SOFTWARE, EVEN IF HP OR ANY SUPPLIER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES AND EVEN IF THE ABOVE REMEDY FAILS OF ITS ESSENTIAL PURPOSE. Some states or other jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
9. U.S. GOVERNMENT CUSTOMERS. If you are a U.S. Government entity, then consistent with FAR
12.211 and FAR 12.212, Commercial Computer Software, Computer Software Documentation, and
Technical Data for Commercial Items are licensed under the applicable HP commercial license agreement.
10. COMPLIANCE WITH EXPORT LAWS. You will comply with all laws, rules, and regulations (i) applicable to the export or import of the Software, or (ii) restricting the Use of the Software, including any restrictions on nuclear, chemical, or biological weapons proliferation.
11. RESERVATION OF RIGHTS. HP and its suppliers reserve all rights not expressly granted to you in this EULA.
(c) 2007 Hewlett-Packard Development Company, L.P.
Rev. 11/06
310 Appendix A Service and support ENWW
Customer self-repair warranty service
HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for greater flexibility in performing defective parts replacement. If during the diagnosis period, HP identifies that the repair can be accomplished by the use of a CSR part, HP will ship that part directly to you for replacement. There are two categories of CSR parts: 1) Parts for which customer self repair is mandatory. If you request HP to replace these parts, you will be charged for the travel and labor costs of this service. 2) Parts for which customer self repair is optional. These parts are also designed for
Customer Self Repair. If, however, you require that HP replace them for you, this may be done at no additional charge under the type of warranty service designated for your product.
Based on availability and where geography permits, CSR parts will be shipped for next business day delivery. Same-day or four-hour delivery may be offered at an additional charge where geography permits. If assistance is required, you can call the HP Technical Support Center and a technician will help you over the phone. HP specifies in the materials shipped with a replacement CSR part whether a defective part must be returned to HP. In cases where it is required to return the defective part to HP, you must ship the defective part back to HP within a defined period of time, normally five (5) business days. The defective part must be returned with the associated documentation in the provided shipping material. Failure to return the defective part may result in HP billing you for the replacement. With a customer self repair, HP will pay all shipping and part return costs and determine the courier/carrier to be used.
ENWW Customer self-repair warranty service 311
Customer support
Get telephone support, free during your warranty period, for your country/region
Have the product name, serial number, date of purchase, and problem description ready.
Get 24-hour Internet support
Country/region phone numbers are on the flyer that was in the box with your product or at www.hp.com/support/ .
www.hp.com/support/ljcp5220series
Get support for products used with a Macintosh computer www.hp.com/go/macosx
Download software utilities, drivers, and electronic information www.hp.com/go/ljcp5220series_software
Order additional HP service or maintenance agreements www.hp.com/go/carepack
312 Appendix A Service and support ENWW
B Product specifications
●
●
●
●
●
●
ENWW 313
Physical specifications
Table B-1 Physical specifications
Product Height
HP Color LaserJet
CP5220 Series Printer
338 mm (13.3 in)
Depth
588 mm (23.1 in)
Width
545 mm (21.5 in)
Weight
Without print cartridges: 31.5 kg
(69.5 lb)
With print cartridges:
38.9 kg (85.7 lb)
Performance specifications
Print speed
Resolution
●
Prints up to 20 pages per minute (ppm) on letter-size paper and A4-size paper
● 600 dots per inch (dpi) with Image Resolution Enhancement technology 3600 for optimum overall imaging
●
1200 x 600 dpi for detailed line work and small text
Electrical specifications
WARNING!
Power requirements are based on the country/region where the product is sold. Do not convert operating voltages. This can damage the product and void the product warranty.
Table B-2 Power requirements
Specification 110-volt models 220-volt models
Power requirements
Rated current
100 to 127 volts (± 10%)
50/60 Hz (± 2 Hz)
5.0 Amps
220 to 240 volts (± 10%)
50/60 Hz (± 2 Hz)
2.5 Amps
Table B-3 Power consumption (average, in watts)
Product model Printing Ready Sleep
3
6
1
2
HP Color LaserJet CP5220 Series 440 W 30 W 4.3 W
Values subject to change. See www.hp.com/support/ljcp5220series for current information.
Power numbers are the highest values measured using all standard voltages.
Default time from Ready mode to Sleep = 15 minutes.
Speed is 20 ppm Letter size.
Acoustic specifications
Table B-4 HP Color LaserJet CP5220 Series
Sound power level
Printing
Declared per ISO 9296
L
WAd
= 6.3 Bels (A) [63 dB(A)]
Off
0.48 W
314 Appendix B Product specifications ENWW
Table B-4
HP Color LaserJet CP5220 Series
(continued)
Sound power level Declared per ISO 9296
Ready L
WAd
= 5.3 Bels (A) [53 dB(A)]
Sound pressure level - printing
Bystander position
Declared per ISO 9296
L pAm
=49 dB (A)
1
3
Operator position L pAm
=54 dB (A)
Values are based on preliminary data. See www.hp.com/support/ljcp5220series for current information.
Configuration tested: HP Color LaserJet CP5220 Series printing on A4-size paper in simplex mode
Environmental specifications
Table B-5 Operating-environment specifications
Environment Recommended
Temperature
Humidity
Altitude
15° to 27°C (59° to 80.6°F)
20% to 60% relative humidity (RH)
Not applicable
Allowed
10° to 30°C (50° to 86°F)
10% to 80% RH
0 to 3048 m (0 to 10,000 ft)
NOTE:
These values are based on preliminary data. See www.hp.com/support/ljcp5220series for current information.
ENWW Environmental specifications 315
Skew specifications
Table B-6 Media registration and image placement accuracy
Cut sheet simplex and automatic
Skew - vertical
First line / leading edge position
Left margin accuracy
≤ 1.5 mm / 260 mm
5.0 mm ± 2.0 mm
5.0 mm ± 2.0 mm
Parallelism
Image or text stretching - vertical
≤ 0.75%
≤ 1.0 %
Image or text stretching - horizontal ≤ 1.0 %
1
Duplex registration - vertical, horizontal ≤ 2.0 mm
Xerox 4024 (#20) should be used for measurement.
Envelopes and postcards
N/A
N/A
N/A
N/A
≤ 3.3 mm / 220 mm
10.0 mm ± 3.0 mm
10 mm ± 2.5 mm
316 Appendix B Product specifications ENWW
C Regulatory information
●
●
●
ENWW 317
FCC regulations
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy. If this equipment is not installed and used in accordance with the instructions, it may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
●
Reorient or relocate the receiving antenna.
●
Increase separation between equipment and receiver.
●
Connect equipment to an outlet on a circuit different from that to which the receiver is located.
●
Consult your dealer or an experienced radio/TV technician.
NOTE:
Any changes or modifications to the printer that are not expressly approved by HP could void the user’s authority to operate this equipment.
Use of a shielded interface cable is required to comply with the Class B limits of Part 15 of FCC rules.
318 Appendix C Regulatory information ENWW
Declaration of conformity
according to ISO/IEC 17050-1 and EN 17050-1; BOISB-0805-00-rel.1.0
Manufacturer’s Name:
Manufacturer's Address:
Hewlett-Packard Company
11311 Chinden Boulevard,
Boise, Idaho 83714-1021, USA
declares, that the product
Product Name:
Regulatory Model: 2)
HP Color LaserJet CP5220 Series
BOISB-0805-00
Product Options:
Toner Cartridges:
Including: CE860A — Optional 500-Sheet Input Tray
All
CE740A, CE741A, CE742A, CE743A
conforms to the following Product Specifications:
SAFETY:
EMC:
IEC 60950-1:2001 / EN60950-1: 2001 +A11
IEC 60825-1:1993 +A1 +A2 / EN 60825-1:1994 +A1 +A2 (Class 1 Laser/LED Product)
GB4943-2001
CISPR22:2005 / EN55022:2006 - Class B 1)
EN 61000-3-2:2006
EN 61000-3-3:1995 +A1
EN 55024:1998 +A1 +A2
FCC Title 47 CFR, Part 15 Class B / ICES-003, Issue 4
GB9254-1998, GB17625.1-2003
Supplementary Information:
The product herewith complies with the requirements of the EMC Directive 2004/108/EEC and the Low Voltage Directive 2006/95/EC, and carries the CE-Marking accordingly.
This Device complies with Part 15 of the FCC Rules. Operation is subject to the following two Conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
1) The product was tested in a typical configuration with Hewlett-Packard Personal Computer Systems.
2) For regulatory purposes, these products are assigned a Regulatory model number. This number should not be confused with the product name or the product number(s).
Boise, Idaho 83713, USA
January 2009
For Regulatory Topics Only:
European Contact Your Local Hewlett-Packard Sales and Service Office or Hewlett-Packard Gmbh, Department HQ-TRE / Standards
Europe, Herrenberger Strasse 140, D-71034 Böblingen, Germany, (FAX: +49-7031-14-3143), http://www.hp.com/go/ certificates
USA Contact Product Regulations Manager, Hewlett-Packard Company, PO Box 15, Mail Stop 160, Boise, ID 83707-0015, USA,
(Phone: 208-396-6000)
ENWW Declaration of conformity 319
Safety statements
Laser safety
The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration has implemented regulations for laser products manufactured since August 1, 1976. Compliance is mandatory for products marketed in the United States. The device is certified as a “Class 1” laser product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard according to the Radiation Control for Health and Safety Act of 1968. Since radiation emitted inside the device is completely confined within protective housings and external covers, the laser beam cannot escape during any phase of normal user operation.
WARNING!
Using controls, making adjustments, or performing procedures other than those specified in this user guide may result in exposure to hazardous radiation.
Canadian DOC regulations
Complies with Canadian EMC Class B requirements.
« Conforme à la classe B des normes canadiennes de compatibilité électromagnétiques. « CEM ». »
VCCI statement (Japan)
Power cord statement (Japan)
EMC statement (Korea)
Laser statement for Finland
Luokan 1 laserlaite
Klass 1 Laser Apparat
HP Color LaserJet Professional CP5220 Series, laserkirjoitin on käyttäjän kannalta turvallinen luokan
1 laserlaite. Normaalissa käytössä kirjoittimen suojakotelointi estää lasersäteen pääsyn laitteen ulkopuolelle. Laitteen turvallisuusluokka on määritetty standardin EN 60825-1 (1994) mukaisesti.
320 Appendix C Regulatory information ENWW
VAROITUS !
Laitteen käyttäminen muulla kuin käyttöohjeessa mainitulla tavalla saattaa altistaa käyttäjän turvallisuusluokan 1 ylittävälle näkymättömälle lasersäteilylle.
VARNING !
Om apparaten används på annat sätt än i bruksanvisning specificerats, kan användaren utsättas för osynlig laserstrålning, som överskrider gränsen för laserklass 1.
HUOLTO
HP Color LaserJet Professional CP5220 Series - kirjoittimen sisällä ei ole käyttäjän huollettavissa olevia kohteita. Laitteen saa avata ja huoltaa ainoastaan sen huoltamiseen koulutettu henkilö. Tällaiseksi huoltotoimenpiteeksi ei katsota väriainekasetin vaihtamista, paperiradan puhdistusta tai muita käyttäjän käsikirjassa lueteltuja, käyttäjän tehtäväksi tarkoitettuja ylläpitotoimia, jotka voidaan suorittaa ilman erikoistyökaluja.
VARO !
Mikäli kirjoittimen suojakotelo avataan, olet alttiina näkymättömällelasersäteilylle laitteen ollessa toiminnassa. Älä katso säteeseen.
VARNING !
Om laserprinterns skyddshölje öppnas då apparaten är i funktion, utsättas användaren för osynlig laserstrålning. Betrakta ej strålen. Tiedot laitteessa käytettävän laserdiodin säteilyominaisuuksista:
Aallonpituus 775-795 nm Teho 5 m W Luokan 3B laser.
Substances Table (China)
ENWW Safety statements 321
322 Appendix C Regulatory information ENWW
Index
Symbols/Numerics
500-sheet paper and heavy media tray
<Color> in wrong position error
A
accessories
alerts viewing with
Alerts tab, HP ToolboxFX 200 alerts, setting up 200
automatic crossover, setting 217
B
blank pages,
C
cabinet/stand
cables
calibrating color 206, 175, 214,
calibration
cartridge developing unit engagement
and disengagement 35 life detection 35 memory tag 35
presence detection 35 toner level detection 35
cartridges
status, viewing with
cassette pickup drive assembly,
characters, troubleshooting 244
checklists
after-service 68 preservice 68
color
contrast
control panel
button test 249 display test 249
messages,
Network Configuration
covers control-panel assembly,
front-door assembly,
identification and location 89 left, removing 89
right-door assembly,
right-rear, removing 89 top, removing 89
crooked pages
curl, paper
customer support
D
dark image, troubleshooting 240
DC controller
ENWW Index 323
default settings, restoring
defaults
delivery assembly
delivery unit delivery drive assembly (simplex
DIMM
DIMMs
doors. See covers driver PCA
drivers
duplex
duplexer
duplexing unit duplex drive assembly (duplex
E
E-mail alerts tab,
electrostatic discharge (ESD) 66
engine speed
environment specifications 315
error messages event log, listed
error messages, control
ESD (electrostatic discharge) 66
event log messages, listed
extended print modes
F
factory defaults, restoring
fans
power-supply fan and fan duct,
Finnish laser safety
firmware
fonts
formatter
fuser
H
high-voltage power supply
removing, imaging
removing, second
HP Jetdirect print server
HP ToolboxFX
Network Settings tab 200 opening 200
Print Quality Troubleshooting
I
image quality
image quality issues
initialization
intermediate transfer belt
invalid driver error message 226
ITB
ITB unit
J
jams
324 Index ENWW
jams <location>
jams tray #
Jetdirect print server
K
L
laser scanner
laser/scanner
lifter-drive assembly
light print, troubleshooting 240
loading media
location
log of events messages, listed
loose toner, troubleshooting 243
low-voltage power supply
lower right door
M
Macintosh
media
media jams. See jams
media registration accuracy 316
memory
menus, control panel
messages event log, listed
missing color,
motors developing motor,
developing-disengagement,
N
network
Network Configuration menu 217
network port
Network Settings tab,
O
operating environment
operations
ordering
product documents 254 supplies and accessories 254
output bin
output quality
P
page too complex error
pages
blank 247 not printing 247 printing slowly 247
paper
paper jams. See jams paper movement
paper path
part number
parts lists and diagrams
paper feeder external
ENWW Index 325
paper feeder internal
printed circuit assemblies 282
PCL settings, HP ToolboxFX 207
physical specifications 313, 314
pickup rollers
PostScript settings,
power connection, locating 179
power switch PCA
power-on
pretroubleshooting checklist 174
print cartridge developing unit engagement
and disengagement 35 life detection 35 memory tag 35
presence detection 35 toner level detection 35
print cartridges
status, viewing with
print failure error message 227
print modes, extended
print quality
troubleshooting 208 troubleshooting page 208
Print Settings tab,
printing
problem-solving event-log messages, numerical
Product information tab,
Q
quality
R
remote firmware upgrades
removing parts cassette-pickup drive
delivery drive assembly (simplex
developing-disengagement
duplex drive assembly (duplex
high-voltage power supply, first
high-voltage power supply,
imaging (developing) high-
power-supply fan and fan
registration sensor
residual toner full sensor 120
residual-toner-feed
replacing
reports
resets
Super NVRAM
restore defaults
326 Index ENWW
restoring
restoring default settings
right door
roller pickup roller (Tray 1),
pickup roller (Tray 2),
rollers separation roller (Tray 2),
S
screws
secondary transfer roller
secondary transfer roller,
sensors
registration sensor assembly,
residual toner full sensor,
service
Service menu
settings
shipping lock error
size specifications, product 314
sizes, media
skewed pages
Sleep mode
smeared toner,
software
software license
solenoids
solving
direct-connect problems 248 network problems 248
specifications
stapler/stacker
status
viewing with
storage cabinet
storing
Super NVRAM initialization 251
supplies
shipping lock error
status, viewing with
wrong position error
support
System Settings tab,
System Setup tab,
T
TCP/IP
technical support
temperature specifications 315
test page
tests
post-service 68 print-quality 68
toner
toner cartridges. See print cartridges toner collection unit
transfer unit
Tray 1
Tray 2
Tray 3
trays
troubleshooting
ENWW Index 327
pages not printing 247 pages printing slowly 247
types, media
U
upgrade firmware
USB port
V
vertical lines,
W
warranty
Web sites
Macintosh customer
white spots, troubleshooting 241
328 Index ENWW
© 2009 Hewlett-Packard Development Company, L.P.
www.hp.com
*CE710-90910*
*CE710-90910*
CE710-90910
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Key features
High-quality color printing
High print speeds
Advanced paper handling
Durable design
Easy to use
Supports multiple paper types
Network connectivity
Automatic duplexing (duplex models)
Frequently asked questions
The manual provides detailed instructions for clearing jams in various locations of the printer, such as the right door, output bin area, Tray 1, Tray 2, and the optional 500-sheet paper and heavy media tray (Tray 3). Consult the section "Clear jams" in the document for specific steps.
The service manual provides a comprehensive list of compatible cartridges for this printer model. This information is located in the "Parts and diagrams" section, specifically the "Supplies part numbers" subsection. The document lists part numbers and other relevant details for the cartridges.
You can find detailed specifications for the HP Color LaserJet CP5220 Series in the "Appendix B Product specifications" section of the manual. It includes information about physical dimensions, performance, electrical requirements, acoustics, environmental conditions, and skew specifications.
The manual provides a comprehensive "Solve image-quality problems" section. It includes a table with common image defects, their potential causes, and troubleshooting solutions. You can find more specific information about image quality in the "Print quality troubleshooting tools" subsection.
The service menu can be accessed through the control panel menus. You can find instructions and details about navigating the service menu in the "Control-panel menus" section of the manual. Look for the "Service menu" subsection for detailed instructions.
The manual provides guidance on how to perform a factory reset, which is part of the product reset functions. The instructions for this process can be found in the "Service mode functions" section, specifically the "Product resets" subsection.